Utility Bill Information

Understanding the Utility Bill

Have a question about your Utility Bill? This page responds to frequently asked questions about the single family residential Utility Bill. It goes over the information a City staff person would cover on the phone if there is a question or concern such as, "my bill is high," "my bill doesn't make sense based on my consumption." or...

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Rate Changes Impacting Bi-Monthly Utility Bills

To understand changes in your Utility Bill, it helps to know what a typical single family home will see as an increase in a utility bill. It also helps to know how much bills have changed over time. This page provides information on how and why bills have changed over time for a typical user and includes a useful chart.

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Sign Up for Utility Services

The City of Lake Oswego provides clean water and sewer services. The easiest and fastest way to turn on your service and begin to get a bi-monthly bill is through the online Move Order form.

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Utility Bill Statements and Payments

The Finance Department sends out utility bills every two months, collects payments, and administers water, sewer, surface water and street maintenance finance processes. It also administers two very easy ways to pay your utility bill: EasyPay and UtilityOnline.

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Access Past Utility Bill Statements

Through the City's Utility Online program, you can sign up and view your past utility bills as well as see payments that you have made. The program also allows rate payers to pay their bill online, however you do not have to sign up for online bill pay in order to access statement and payment information.

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Online Bill Pay

The City currently offers Utility Billing (to pay and/or view bills online), Renewal of Business Licenses and payment of Municipal Court Citations online. You will need to create an account before being able to use the Online Payments service.

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Water Leaks

It is possible to detect leaks in your home on your own. Most water leaks can be seen or heard, though some can be difficult to detect.

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Water Audits

One of the most important things that a homeowner can do to save water is make sure that equipment is functioning appropriately and is efficient. The City offers free Water Audits to help citizens find ways to use less water. Water audits are performed during the spring and summer seasons when watering yards begins. Watering your yard is the main way that water...

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Getting Water Service Shut Off

If you have an emergency or need to have your water turned off, the City can assist in that effort.

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Water Consumption Cost Calculator

Interested in learning how your consumption impacts the amount water bill. Below is a rate calculator for a residential consumer in a single family home.

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What Services Do I Pay for and Get When Paying my Utility Bill?

Utility Bill payments pay for your consumption and use of the water system, sewer (wastewater system), surface water (carrying water away from streets, parking lots and yards in way that does not pollute our water), and use of streets. The money collected is also used to pay for operations, maintenance and capital improvement costs for the City's utility systems.

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Gallons of Water Used

The water bill is based on cubic feet of water used (CCF). One CCF is equivalent to 748 gallons. To convert cubic feet of water into gallons used, multiply the number of CCFs (the consumption number on the water bill) by 748. Or you can enter the CCFs from your water bill in the box below and it will calculate the number of gallons for you.

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Free Items to Help You Conserve Water

The City offers devices and tools that can save you thousands of gallons of water every year. The following devices and tools are available at the 3rd floor reception desk at City Hall and are free of charge to all Lake Oswego water customers. Come pick yours up today!

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Water Meters

The water meter is a City owned device that measures the quantity of water used by a citizen or business. It is the device that meter readers read for every billing cycle to determine water usage. It is important to help the meter reader by maintaining the area around your meter.

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