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Agenda Item - 2020-05-05 - Number 5.3 - COVID-19 Business Assistance Services 5.3 ro,A 4 COUNCIL REPORT V �r 0 QREGD‘4 Subject: COVID-19 Business Assistance Services by the Lake Oswego Chamber of Commerce Meeting Date: May 5, 2020 Staff Member: Scot Siegel, Planning and Building Services Director Department: Planning and Building Services Action Required Advisory Board/Commission Recommendation ❑X Motion ❑ Approval ❑ Public Hearing ❑ Denial ❑ Ordinance ❑ None Forwarded ❑ Resolution ❑X Not Applicable ❑ Information Only Comments: ❑ Council Direction ❑ Consent Agenda Staff Recommendation: Direct City Manager to enter into an agreement with the Lake Owego Chamber of Commerce for business assistance. Recommended Language for Motion: Move to direct the City Manager to enter into an agreement with the Lake Oswego Chamber of Commerce for COVID-19 Business Assistance. Project/ Issue Relates To: ❑X Council Goals/Priorities ❑Adopted Master Plan(s) ❑Not Applicable Business Retention EXECUTIVE SUMMARY On April 2, 2020, the City Council directed staff to develop and implement a Business Assistance Plan aimed at assisting Lake Oswego's small businesses during the COVID-19 crisis. The plan included direct assistance to local businesses in the form of$250,000 in grants to small businesses, marketing and promotions of businesses that are open during the crisis, and business networking and counseling. The City's marketing and promotions efforts have been underway since early April with the "We're Open" campaign produced jointly by the City and the Lake Oswego Chamber of 503.635.0215 380 A Avenue PO BOX 369 Lake Oswego, OR 97034 www.lakeoswego.city Page 2 Commerce (Chamber). The City is now developing a mapping tool/app that the public can use to locate businesses that are open. The Small Business Assistance Grant Program was implemented successfully, as well, with 118 grants awarded to Lake Oswego small businesses earlier this month. Additionally, thanks to a generous donation from NW Natural, the City will be awarding one more grant of$1,000 to a local business that was next in line before the City's funds ran out. The remaining elements of the City's COVID-19 Business Assistance Plan relate to business networking and one-on-one business counseling. These are services that the City does not have in-house expertise or staff resources to carry out on its own and therefore has reached out to the Lake Oswego Chamber of Commerce for assistance. DISCUSSION In consultation with City Manager Bennett and Chamber Executive Director Liz Hartman, staff has prepared the attached scope of work for the Chamber to provide business networking and counseling services for Lake Oswego businesses. Our goal is to help the local businesses prepare for reopening and become more resilient to future disruptions such as COVID-19. This work will be performed for a fee of$22,000, with five monthly installments of$4,000 each, with the first payment on May 15, and a final payment of$2,000 upon completion of all tasks. The attached scope of work provides for: 1. Strategic input to the City's Economic Development Rapid Response Team. 2. Establishing business support networks; at least one would be for retail, restaurant, and personal service establishments. 3. Creating an online virtual network and peer counseling forum (listserv)for businesses. 4. Coordinating one-on-one business counseling for business owners, matching available experts in business management and finance with local business owners. 5. Exploring the feasibility of producing an online business symposium for Lake Oswego. FISCAL IMPACT/ALTERNATIVES The City does not have the inhouse expertise or staff resources to deliver these services on its own. The cost of outsourcing to the Chamber is less than it would be for the City to hire a private firm, and the Chamber is uniquely prepared to deliver the aforementioned services. RECOMMENDATION Direct the City Manager to enter into an agreement with the Chamber for business assistance. ATTACHMENT 1. Scope of work for Chamber's COVID-19 Business Assistance 503.635.0215 380 A Avenue PO BOX 369 Lake Oswego, OR 97034 www.lakeoswego.city ATTACHMENT 1 SCOPE OF WORK Personal Services Contract City of Lake Oswego/Lake Oswego Chamber of Commerce 1. Rapid Response Team (Economic Development Team) Assist the Mayor's Economic Development Rapid Response Team (RRT) during and after the COVID-19 crisis; provide strategic input to the City on its business assistance efforts. Deliverables: Participate in up to 4 RRT meetings. Schedule: Spring 2020—Winter 2021 (4 quarterly meetings) 2. Strategic Business Networks Organize local business support networks to leverage business development opportunities and promote resiliency among Lake Oswego businesses. At least one of the networks should focus on retail, restaurant, and personal service establishments. Deliverables: Establish three business support networks, and host two meetings of each group in coordination with City staff. Schedule: Summer 2020—Winter 2021 3. Business Owners' Listserve Create a virtual networking and peer counseling forum as a social outlet for business owners; this effort will focus on developing strategies to promote business resiliency during and after the COVID-19 crisis, reinforcing the idea that "we're all in this together and we'll get through it together." The success of the virtual network will be based in part on the number of email posts by businesses, and responses to posts. Deliverables: Design, host, and moderate an online listserve for Lake Oswego businesses focusing on economic resiliency and the personal wellbeing of business owners and their employees. Schedule: Spring 2020—Winter 2021 4. Business Counseling Coordinate one-on-one business counseling (match willing/able business advisors with business owners) to provide them with professional and emotional support. The City's Citizen and Business Information Center will assist the grantee in recruiting volunteer counselors to serve and businesses seeking assistance. Deliverables: Create a directory of financial and business management experts who are willing to provide pro bono or discounted assistance to Lake Oswego business owners during and after the COVID-19 crisis. Schedule: Spring 2020—Winter 2021 5. Online Business Consortium Research and make recommendations about whether an online business symposium would be a desirable way to provide information and support to local businesses. Design and conduct a symposium if the City determines that the symposium is feasible. Content may include identifying available resources and informing the community of what they can do to help local businesses. Deliverables: A recommendation about the feasibility, design, and utility of an online business symposium. (If a symposium is determined to be feasible, the Chamber will produce the symposium, and the City will cover the cost of providing TVCT coverage, as needed.) Schedule: Summer/Fall 2020