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Agenda Item - 2020-11-17 - Number 8.1 - DEI Findings Presentation rIIDIVERSITY, EQUITY & INCLUSION Surveys and Focus Groups C.:-E (P4--:0 p City Facilities and Progra Boards and Commissions Community Engagement Youth Engagement Human Resources Lake Oswego Diversity, and I Task Force Task Force Findings : • Snapshot of our community . . .,��_ _ • Respondents answered , Y . ; F . : w Ls questions from their own r •r: perspective , � : z.. • Recommendations - ,. 3 y 2,1.,,: qua-•'"- :a-- ' Ti.. Re ort will be shared in '0 4• : ` 5 ; � December U "10� o i a Eca- 1 J4 iiii 40111% gibi.,..tr' - — it . 411111111111k, 4•6• 4 Aar - - ( frailliV MOO fir illkli _ —f IS6 141* ..I - f 1. Commissions/Boards 2. Workforce Hiring & Retention Focus areas Focus areas added in June: included : 3. Facilities & Programming 4. Community Engagement 5. Youth Engagement DE1 TTask Force Work Process : . ,.,,, - ;ter o �;!.. ,,, . .. .. • Task Force conducted ,-_ "� :: :_ a } online focus groups and .,F.y. • . : surve s - .: . y e ::S +;Y- ' . 'I"... ' '''' 0,-471, sV.,.,••-• -it ,,,,,„.4..;.1,,ar..:.?.._€-.fr4:1--.71'.; ,pcire,., • Gathered data to identify , ^, ...-- L. p + --1 barriers to inclusion _ !7r F' 0� _off U � o Timeline : • Background informational presentations in February/March • COVID hit in March — meetings paused • Reconvened virtually and expanded scope of work in June • Conducted outreach August-October 4 � � n U O, oREGON Focus Groups : Total participants = 59* • Boards and Commissions : 14 • Facilities and Programming : 4 • Human Resources : 16 • Community Engagement : 20 • Youth : 6 *one person participated in two focus groups U O 9REGOt Online Surveys : Total surveys = 161 • Boards and Commissions : 26 • Facilities and Programming : 69 • Human Resources : 15 • Community Engagement : 47 • Youth Engagement : 4 n' U O 9REGct -/ Respondents . • Those who did live in LO • Those who didn't live in LO Q: Do you feel a sense of DEl in Lake Oswego ? Never • Those living in LO 10+ years 10% Always • Those relocated in less than I 25% 5 years • Rarely • Many appreciated City 30% looking into DEI issues Often 15% .1 Sometimes u ° 20% °REGD Demographics Ethnicity Breakdown * American Indian or Alaska Native 1% Asian 9% Black or African American 5% Hispanic or Latino 3% I do not wish to answer 13% Two or More Races 8% White 60% *Excludes internal HR 0 'EGD Demographicsnt' * Co Gender Relationship to Lake Oswego Non-Binary 2% Resident 85% Male 32% Female Visitor 66% 6% Business ■ Female .. Male • Non-Binary Other 3%** 6% *Excludes internal HR o **Business-owner, manager or employee ° EGA Demographics n Co t'd * • Disability: • Preferred Language — Yes: 12% — English : 98% — No: 88% — Other Languages: 2% • Sexual Orientation : • Spanish • — Heterosexual: 96% Hindi • Korean — Non-heterosexual: 4% *Excludes internal HR U 0EG Boards and Commissions THEME: Bias • Multiple references to presumptions of discrimination serving as a barrier • Reports of feeling excluded during meetings by past members • Reports of suspected bias during past interviews "I have serious doubts that a group of white, male, privileged interviewers and Mayor would select me, as a woman, for a position on a board." "We had a very active, very talented young woman step down because she felt she wasn't being heard." "Look for competent people. Diversity doesn't matter." °REG Boards and Commissions THEME: Increase Engagement • Increase intentional outreach to community members • Lack of child care can be a limitation • Some engagement practices limit interaction with public officials • No clear expectation of time commitment and necessary qualifications. Participants expressed meeting times as barriers to engagement "Was going to apply for a board but quit because I got imposter's syndrome. I had so many questions. What were the qualifications that I would be judged on?" t c.) o 0 CommunityEngagement THEME: Challenges to Engagement • Some community members do not know where or how to engage . • Reports of City not being receptive to feedback "I have participated in the summer events in the parks but have not participated in city meetings. Have not had the time and unsure what area to participate in..." "While I'm grateful for the chance to speak, and at times have felt heard, I generally have not felt like my testimony has been welcomed." °REG CommunityEngagement THEME: Accountability and Relationship Building • City solicits feedback but can do a better job in reporting results or next steps back to the community. • Town halls and public meetings could be more relational vs . transactional "It is very open and available. For example, anyone can submit comments at any city meeting." "City staff and elected officials could foster trusting relationships by meeting o people where they congregate instead of assuming everyone is comfortable j '� applying for a board or even attending a city council meeting." c.) °REG CommunityEngagement THEME: Inclusion and Systemic Change • City needs to integrate language, visual and audio disability access into outreach practices • Fewer opportunities exist outside Library programs to discuss DEI "In the last few years I participated in the LO library's Diversity & Inclusion Book Group." "Broad advertising, with all the details given to everyone. Using language that is welcoming and inclusive - asking for participation. Making the / event space accessible for all - and making any necessary accommodations J easy to ask for and get." °REG Youth Engagement THEME: Polarization and Desired Inclusion • Some groups youth are involved with are diverse and inclusive7 ,,,,....,.. . , , . ,,, . - , .; -46'7'14 7*--- -1, toward people of color and some fi s .f i 44 ,r a J14V. t , r { art r i. T are not. �� 1_ 'ir .r d 1 ;ate _ { 'IA, • Not many opportunitiesfor those 1 to ....,,,i. t Ar - who are in middle school . 14' ���1 � + i1 Hill., , — A `C t .., Liu. iutityl , . :., ri '',' r" - "On the city level, there aren't many opportunities [for those] younger than high school. There are opportunities for middle school students in sports, at 'I churches, but not really offered by the city. Middle school is when students 1.0 o; have the time to engage with leadership opportunities." ° 'EG0 Youth Engagement THEME: Culture and Accountability • Varying degrees of people's understanding of racial issues • Need to continue to build relationships in the community "We've had many opportunities to teach people—unfortunately I feel there's a disproportionate burden on people of color to educate people vs. white people taking [it] upon ourselves. I'd like to see more community-led discussions." '6o o o , EG Human Resources THEME: Internal Culture • Internally inclusive but a very white population • Culture varies department to department based on leadership • "Nice" culture if you go along to get along "There is no visible representation of BIPOC (Black Indigenous People of Color) anywhere in LO that I've seen. I've never seen or heard of a non-white cultural event until BLM but that is citizen led." "We are definitely in the "there is a conflict, but we are just going to move on"; kind of brush it under the rug and move on." 0 Human Resources THEME: Consistency and Internal Practices • Hiring is decentralized with some oversight by HR • No DEI hiring or retention strategy "On more of the DEI side of things I think we haven't made it a priority and that is very evident across the board. At all levels from communication to [the] website all the way to hiring." o o , EGc Human Resources THEME: Employee Engagement • Cost of housing and limited transportation choices is a barrier • Employee onboarding needs to be an "employee engagement" touchpoint "There's a lot of pushback whenever there are talks of trying to expand TriMet routes within the city, and the city itself is not a place that most people can afford to live in, myself included." //cr U J 0 0 �G Facilities and Programming THEME: Access and Safety • Mostly satisfied with the facilities • Spaces do not feel welcoming to BIPOC • Participants said materials in languages other than English are a sign of inclusion . "Visual representation of diverse groups. Actual PEOPLE working at the event from diverse cultures. Culturally focused events honoring diversity." "For me now it's accessibility." "When I see event listings I automatically look to see if interpreting services are offered if needed... tr j 01 DREG Facilities Programming THEME: Socio-economic and Family Diversity • Programming focuses on certain ages, incomes and two- parent households • Programming lacks cultural diversity "There are great programs available. I feel that sometimes they are not accessible to working families." "Communicating it in a way were more people can know what is going on. One post was celebrating Hispanic heritage month. But how? Are ` ,, there events? Are we doing things to embrace other cultures? We say o we are celebrating, but how?" °REG Final _ ... ._,. .%„ .:z - `x = ' a Q: What additional steps should - - li ti � the City take? - " ' ' . ., -67% shared ideas on ste s _ -''" ' •* � � -15% blank response or no guidance i• _ , , * -18% believed City is fine no No Steps ' � 18% r _ r � f--�----- Neutral 15% More „roc' _o'. 67% n +V � Q , E EGo