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Agenda Item - 2022-01-18 - Number 6.1 - Community Survey Results 6.1 erCOUNCIL REPORT o OREGOt.4 Subject: 2021 Lake Oswego Community Survey Results Report Meeting Date: January 18, 2022 Staff Member: C. Olushola Taylor Report Date: January 7, 2022 Department: City Manager's Office Action Required Advisory Board/Commission Recommendation ❑ Motion ❑ Approval ❑ Public Hearing ❑ Denial ❑ Ordinance ❑ None Forwarded ❑ Resolution ❑X Not Applicable ❑X Information Only Comments: ❑ Council Direction ❑ Consent Agenda Staff Recommendation: N/A Recommended Language for Motion: N/A Project/ Issue Relates To: Issue before Council: ❑X Council Goals/Priorities ❑Adopted Master Plan(s) ❑Not Applicable BACKGROUND In August, the City contracted with the ETC Institute to deliver a statistically significant community survey with the option of renewal for conducting future surveys on two-year cycles. The City's last community survey was in 2015, and emphasized residents' feelings towards specific policy and project ideas. The goal of relaunching the community survey is to: • Measure the general attitude of residents toward City services and programs • Determine residents' priorities and areas of concern • Receive feedback on key policy issues 503.635.0215 380 A Avenue PO BOX 369 Lake Oswego, OR 97034 www.lakeosweao.citv Page 2 • Measure City's progress towards other cities' benchmarks With guidance from Council, Staff worked with the ETC Institute to refine benchmarking and policy questions. In mid-November, the community survey was mailed to 3,000 randomly selected households with a minimum of 400 responses needed for a statistically valid report. Those selected could also complete the survey online. The ETC Institute received 609 surveys from randomly selected households. The survey was also made available to the general Lake Oswego community in early December, with an additional 443 surveys collected. DISCUSSION The community survey report and corresponding maps are based solely on the 609 survey responses received from randomly selected households to ensure statistical validity (Attachments 1 and 2). Attachment 3 includes tabulated results for the 443 surveys received from the greater Lake Oswego community, which are being reviewed for insights not captured by the statistically valid sample. ATTACHMENTS 1. 2021 City of Lake Oswego Resident Survey Findings Report 2. 2021 City of Lake Oswego Resident Survey GIS Maps 3. 2021 City of Lake Oswego General Public Survey Results 503.635.0215 380 A Avenue PO BOX 369 Lake Oswego, OR 97034 www.lakeoswego.city ATTACHMENT 1 r _ imPA - it- • Cityof yake QOswegoF2021 Surrey Resident lake findingS Report Presented to the City °f Lake Oswego, Oregon December 2021 t .,; ETC Kt -. NI `nal-.11.1.11,01.„4. lip. -...P.: Id Irtrir a. Vest: • •.•' illtor • Mirpa T • ■■ { ' 7 r well F tiWropmerir. 1 - 4. Contents .,. _ . 6. • Executive Summary 44444444444444444444444444444444444444444444444444444444444444444444 I Section 1 r Charts and Graphs 4444444444444444444444.44444444444444444444444444 1 I Section 2!. Bench marking Analysis 444444444444444444444444444444444444436 Section 3% Importance-Satisfaction Analysis 44444444444444444 47 • 4 ) /j�� a Section 47 4444 4 44444444444 44 Tabular Data 4444444444444444 444444 4444444444444444 58 +, r •• • Section 5'. Survey Instrument 4 44444444444444444444444 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 11 3 1001 1 i ..dt/ '. r”IF til 1 firliriAIIIIIPI saidiiiiiiiel )itill i ' r III • I i 1 . 1 _ JAI J • • ill i I O 1 Er .am 4 111k e 1 , i ..• . f $ 1411. .. f I r dove. • 2021 City of Lake Oswego Resident Survey: Findings Report 0 Executive Summary ETC Institute(2021) Page i 2021 City of Lake Oswego Resident Survey: Findings Report 2021 City of Lake Oswego Resident Survey Executive Summary Purpose ETC Institute administered a survey to residents of the City of Lake Oswego during the fall of 2021. The purpose of the survey was to gather resident opinion in order to evaluate and improve services and programs and determine the needs of residents. This is the first community survey ETC Institute has administered for the City of Lake Oswego. Methodology The seven-page survey, cover letter and postage-paid return envelope were mailed to a random sample of households in Lake Oswego. The cover letter explained the purpose of the survey and encouraged residents to either return their survey by mail or complete the survey online. Ten days after the surveys were mailed, ETC Institute sent emails to the households that received the survey to encourage participation.The emails contained a link to the online version of the survey to make it easy for residents to complete the survey. To prevent people who were not residents of Lake Oswego from participating, everyone who completed the survey online was required to enter their home address prior to submitting the survey. ETC Institute then matched the addresses that were entered online with the addresses that were originally selected for the random sample. If the address from a survey completed online did not match one of the addresses selected for the sample, the online survey was not counted. ,.. • The goal was to obtain completed surveys from at least 400 residents. ,�� This goal was far exceeded, with a © • �dn t total of 609 residents completing the survey. The overall results for the sample of 609 households have a . • precision of at least +/-3.9% at the i "" 14001011111 95% level of confidence. To ' understand how well services are1.4)e- • .• • being delivered in different areas of the City, ETC Institute geocoded the odif home address of respondents to the survey. The map to the right shows the physical distribution of respondents to the survey based on the location of their home. ETC Institute(2021) Page ii 2021 City of Lake Oswego Resident Survey: Findings Report 2021 City of Lake Oswego Resident Survey Executive Summary The percentage of "don't know" responses has been excluded from many of the graphs shown in this report to facilitate valid comparisons of the results from the City of Lake Oswego with the results from other communities where ETC Institute has conducted a citizen survey. Since the number of "don't know" responses often reflects the utilization and awareness of city services, the percentage of "don't know" responses has been provided in the tabular data section of this report. When the "don't know" responses have been excluded,the text of this report will indicate that the responses have been excluded with the phrase "who had an opinion." This report contains: • An executive summary of the methodology for administering the survey and major findings, • charts showing the overall results for all questions on the survey, • benchmarking data that show how the results for Lake Oswego compare to other communities, • Importance-Satisfaction analysis; this analysis was done to determine priority actions for the City to address based upon the survey results, • tables that show the results of the random sample for each question on the survey, • a copy of the survey instrument. How Citizens Rate Lake Oswego Most of the residents surveyed (97%), who had an opinion, rated the overall quality of life in Lake Oswego as "excellent" or "good;" 2%gave a "neutral" rating, and less than 1% rated the quality of life in Lake Oswego as "below average" or"poor." Ninety-six percent (96%), who had an opinion, rated the City as an "excellent" or "good" place to live. Satisfaction With Major City Services The major categories of City services that had the highest levels of satisfaction, based upon the combined percentage of "very satisfied" and "satisfied" responses among residents who had an opinion, were: quality of the City 's public library services (91%), quality of parks properties and facilities (90%), quality of public safety (89%), quality of natural resources (88%), quality of public art and arts programming (87%), and quality of recreation activities, events, and services (86%). Residents were least satisfied with the quality of public transportation (37%). Based on the sum of their top three choices, the City services that residents thought should receive the most emphasis over the next two years were: 1) efforts to promote equity in the community, 2) the quality of public safety, and 3) effectiveness of efforts towards sustainability. ETC Institute(2021) Page iii 2021 City of Lake Oswego Resident Survey: Findings Report 2021 City of Lake Oswego Resident Survey Executive Summary Public Safety Ninety-one percent (91%) of the residents surveyed, who had an opinion, were "very satisfied" or "satisfied" with the quality emergency medical and fire services. Other areas in which residents were "very satisfied" or "satisfied" include: quality of emergency medical services (90%), quality of Police protection (88%), level of trust in Police officers to act in the best interest of the community (81%), and the level of respect Police officers show community members (81%). Residents were least satisfied with the availability of information about police programs and activities (47%). Based on the sum of their top three choices, the public safety services that residents thought should receive the most emphasis over the next two years were: 1) Police response to situations involving individuals with cognitive or mental challenges, 2) quality of Police protection, and 3) risk reduction and education programs. Parks and Recreation Ninety-four percent (94%) of the residents surveyed, who had an opinion, were "very satisfied" or "satisfied" with the appearance and maintenance of City parks. Other areas in which residents were "very satisfied" or "satisfied" include: proximity of parks to their home (90%), quality of facilities (89%), quality of events provided (89%), quality of outdoor athletic fields (86%), and preservation of natural areas (80%). Residents were least satisfied with the quality of Youth and Teen opportunities (58%). Based on the sum of their top three choices, the parks and recreation services that residents thought should receive the most emphasis over the next two years were: 1) preservation of natural areas, 2) appearance and maintenance of City parks, and 3) quality of facilities. Infrastructure Seventy-seven percent (77%) of the residents surveyed, who had an opinion, were "very satisfied" or "satisfied"with the condition of street signs and traffic signals. Other areas in which residents were"very satisfied" or "satisfied" include: maintenance of major City streets (73%), adequacy of street lighting along major roadways/intersections (71%), quality of stormwater management/flood control in roadways (62%), and condition of pavement markings on streets (62%). Residents were least satisfied with the condition of pedestrian pathways in the neighborhood (54%). Based on the sum of their top three choices, the infrastructure services that residents thought should receive the most emphasis over the next two years were: 1) maintenance of neighborhood City streets, 2) availability of pedestrian pathways in the neighborhood, and 3) availability of pedestrian pathways on major streets/routes. ETC Institute(2021) Page iv 2021 City of Lake Oswego Resident Survey: Findings Report 2021 City of Lake Oswego Resident Survey Executive Summary Mobility Sixty-six percent(66%)of the residents surveyed, who had an opinion,were "very satisfied"or"satisfied" with the ease of walking in Lake Oswego. Other areas in which residents were "very satisfied" or "satisfied" include: ease of parking in downtown (64%) and accessibility of streets and sidewalks for people with disabilities (50%). Residents were least satisfied with the ease of travel by public transportation (buses) (32%). Based on the sum of their top three choices,the aspects of mobility that residents thought should receive the most emphasis over the next two years were: 1) ease of walking in Lake Oswego, 2) ease of parking in downtown, and 3) ease of travel by bicycle in Lake Oswego. Library Eighty-nine percent (89%) of the residents surveyed, who had an opinion, were "very satisfied" or "satisfied" with the quality of customer service at the library. Other areas in which residents were "very satisfied" or "satisfied" include: providing a source of reliable/accurate information (88%), access to computers and library Wi-Fi (87%), selection of reference and research tools (83%), special reading programs (82%), and selection of physical resources available (81%). Residents were least satisfied with outreach programs/services provided outside of the library (58%). Based on the sum of their top three choices, the library services that residents thought should receive the most emphasis over the next two years were: 1) library as a hub of community information/gathering, 2) events and services for children, and 3) quality of Lake Oswego Public Library facility. Growth and Development Fifty percent (50%) of the residents surveyed, who had an opinion, were "very satisfied" or "satisfied" with the quality of new development in Lake Oswego. Other areas in which residents were "very satisfied" or"satisfied" include: enforcement of local codes and ordinances (44%) and variety of housing options(43%). Residents were least satisfied with how well the City is planning for needed housing(24%). Based on the sum of their top three choices, the aspects of growth and development that residents thought should receive the most emphasis over the next two years were: 1) availability of housing affordable to households earning $75,000 or less, 2) how well the City is planning for needed housing, and 3) variety of housing options. ETC Institute(2021) Page v 2021 City of Lake Oswego Resident Survey: Findings Report 2021 City of Lake Oswego Resident Survey Executive Summary Sustainability Seventy-three percent (73%) of the residents surveyed, who had an opinion, were "very satisfied" or "satisfied" with the overall quality of solid waste services. Other areas in which residents were "very satisfied" or "satisfied" include: availability of information and resources relating to water conservation (68%) and availability of information and resources relating to recycling and composting (64%). Based on the sum of their top two choices, the aspects of sustainability that residents thought should receive the most emphasis over the next two years were: 1) availability of information and resources relating to recycling and composting and 2) overall quality of solid waste services. City Leadership and Services Seventy-two percent (72%) of the residents surveyed, who had an opinion, were "very satisfied" or "satisfied" with the overall customer service by City employees. Other areas in which residents were "very satisfied" or"satisfied" include: ease of registering for City programs (67%), overall quality of local governmental services (66%), and overall quality of leadership provided (60%). COVID-19 Initiatives Residents were asked to give their opinion regarding various initiatives that have been implemented as a result of the COVID-19 pandemic. Seventy-three percent (73%) of the residents surveyed, who had an opinion, were "very satisfied" or "satisfied" with outdoor seating extensions at restaurants. Other initiatives in which residents were "very satisfied" or "satisfied" include: Virtual Library speaker series, classes and programs (65%) and virtual public meetings (64%). City Communication Sixty-five percent (65%) of the residents surveyed, who had an opinion, were "very satisfied" or "satisfied" with the City's efforts to provide information on major City issues, and 63% were satisfied with the availability of information about City services, meetings, programs, and events. When residents were asked what types of information they would like to receive from the City, the top responses were: Public Works (67%), Public Safety (67%), City Council goals and progress (66%), and Parks and Recreation programs and services (66%). Residents also indicated their primary sources of information about City activities, events, services, meetings, and community specific tools were: City print materials (81%), local newspaper (43%), word of mouth (38%), and email newsletters (32%). ETC Institute(2021) Page vi 2021 City of Lake Oswego Resident Survey: Findings Report 2021 City of Lake Oswego Resident Survey Executive Summary Additional Findings ➢ More than two-thirds (69%) of the residents surveyed, who had an opinion, were "very supportive" or "somewhat supportive" of expanding Lake Oswego Public Library amenities, services, and facilities in the future; 19%were "neutral," 7%were "not supportive" and 5%were "not at all supportive." ➢ Sixty percent (60%) of the residents surveyed, who had an opinion, were "very supportive" or "somewhat supportive" of an increase to funding for pedestrian safety facilities through an additional fee or bond; 16%were "neutral," 13%were "not supportive" and 10%were "not at all supportive." ➢ Fifty-six percent (56%) of the residents surveyed, who had an opinion, were "very satisfied" or "satisfied" with the City's overall efforts to ensure the community if prepared for emergencies; 37% were "neutral," 6%were "dissatisfied" and 2%were "very dissatisfied." ETC Institute(2021) Page vii 2021 City of Lake Oswego Resident Survey: Findings Report 2021 City of Lake Oswego Resident Survey Executive Summary How the City of Lake Oswego Compares to Other Communities Regionally Satisfaction ratings for the City of Lake Oswego rated at or above the Northwest regional average in 35 of the 38 areas that were assessed. The Northwest Region includes the states of Oregon, Washington, Idaho and Montana. The City of Lake Oswego rated significantly higher than the Northwest regional average (difference of 5%or more) in 32 of these areas.The table below shows how the City of Lake Oswego compares to the Northwest regional average: Lake Northwest Service Oswego Region Difference Category Quality of events provided 89% 39% 50% Parks and Recreation Quality of parks properties and facilities 90% 40% 50% Major Categories of City Services Quality of outdoor athletic fields 86% 38% 47% Parks and Recreation As a place to raise children 95% 55% 41% Overall Ratings of the City Quality of Health/Wellness/Fitness opportunities 69% 31% 39% Parks and Recreation As a place to live 96% 60% 36% Overall Ratings of the City Effectiveness of communication with public 75% 40% 35% Major Categories of City Services Efforts to provide info on major City issues 65% 31% 34% City Communication Availability of info about City services/meetings/programs/events 63% 30% 33% City Communication Quality of Youth and Teen opportunities 58% 26% 32% Parks and Recreation Overall customer service by City employees 72% 41% 31% City Leadership and Services Overall quality of leadership provided 60% 31% 29% City Leadership and Services Timeliness of info provided by the City 55% 26% 29% City Communication Overall feeling of safety 94% 66% 28% Overall Ratings of the City Quality of the City's public library services 91% 65% 26% Major Categories of City Services Maintenance of major City streets 73% 47% 25% Infrastructure Efforts in encouraging community engagement in decision making 52% 27% 25% City Communication Quality of Police protection 88% 64% 25% Public Safety Visibility of Police in the community 80% 57% 22% Public Safety As a place to retire 76% 54% 22% Overall Ratings of the City Condition of street signs and traffic signals 77% 57% 20% Infrastructure Overall quality of local governmental services 66% 47% 19% City Leadership and Services As a place to work 69% 51% 18% Overall Ratings of the City Quality of public safety 89% 77% 13% r Categories of City Services Mowing and tree trimming along streets 57% 45% 12% Infrastructure Quality of emergencYmedical services 90% 79% 11% Public Safety Condition of pedestreian pathways on major streets/routes 58% 47% _ 11% _Infrastructure As a place to visit 77% 67% 11% Overall Ratings of the City Value received for local tax dollars and fees 50% 41% __ 9% City Leadership and Services Quality of emergency medical and fire service 91% 83% 8% Public Safety Quality of stormwater management/flood control in roadways _ 62% 56% I 6% Infrastructure Snow and ice response on major City streets al - 57% 52% I 5% Infrastructure Adequacy of street lighting along major roadways/intersections 71% 67% J 4% Infrastructure Maintenance of neighborhood City streets 56% 52% I 3% Infrastructure Fire education programs in the community 68% 68% J 0% Public Safety Overall quality of solid waste services 73% 74% I -1% Sustainability Risk reduction and education programs 61% 63% -2% Public Safety Quality of public transportation 37% 44% -7% Major Categories of City Services ETC Institute(2021) Page viii 2021 City of Lake Oswego Resident Survey: Findings Report 2021 City of Lake Oswego Resident Survey Executive Summary How the City of Lake Oswego Compares to Other Communities Nationally Satisfaction ratings for the City of Lake Oswego rated above the national average in 35 of the 38 areas that were assessed. The City of Lake Oswego rated significantly higher than the national average (difference of 5% or more) in 33 of these areas. The table below shows how the City of Lake Oswego compares to the national average: Lake Service Oswego U.S. Difference Category Quality of events provided 89% 39% 50% Parks and Recreation Quality of Health/Wellness/Fitness opportunities 69% 34% 35% Parks and Recreation Quality of outdoor athletic fields 86% 53% 33% Parks and Recreation Quality of parks properties and facilities 90% 59% 30% Major Categories of City Services Effectiveness of communication with public 75% 48% 27% Major Categories of City Services Quality of Police protection 88% 64% 25% Public Safety As a place to raise children 95% 71% 24% Overall Ratings of the City As a place to live 96% 73% 23% Overall Ratings of the City Overall customer service by City employees 72% 51% 21% City Leadership and Services Overall feeling of safety 94% 75% 19% Overall Ratings of the City As a place to retire 76% 57% 19% Overall Ratings of the City Quality of Youth and Teen opportunities 58% 39% 19% Parks and Recreation Maintenance of major City streets 73% 54% 19% Infrastructure Visibility of Police in the community 80% 62% 17% Public Safety Quality of the City's public library services 91% 74% 17% Major Categories of City Services Overall quality of leadership provided 60% 44% 16% City Leadership and Services As a place to visit 77% 62% 15% Overall Ratings of the City Efforts in encouraging community engagement in decision making 52% 38% 15% City Communication Efforts to provide info on major City issues 65% 51% 14% City Communication Quality of public safety 89% 77% 12% Major Categories of City Services Availability of info about City services/meetings/programs/events 63% 51% 11% City Communication Risk reduction and education programs 61% 51% 10% Public Safety Quality of emergency medical services 90% 81% 9% Public Safety As a place to work 69% 60% 9% Overall Ratings of the City Fire education programs in the community 68% 61% 7% Public Safety Overall quality of local governmental services 66% 59% 7% City Leadership and Services Condition of pedestreian pathways on major streets/routes 58% 51% 7% Infrastructure Quality of emergency medical and fire services 91% 85% 6% Public Safety Value received for local tax dollars and fees 50% 44% 6% City Leadership and Services Condition of street signs and traffic signals 77% 71% 6% Infrastructure Timeliness of info provided by the City 55% 49% 6% City Communication Overall quality of solid waste services 73% 68% 5% Sustainability Adequacy of street lighting along major roadways/intersections 71% 66% 5% Infrastructure Quality of stormwater management/flood control in roadways 62% 59% 3% Infrastructure Maintenance of neighborhood City streets 56% 55% 1% Infrastructure Mowing and tree trimming along streets 57% 60% -3% Infrastructure Quality of public transportation 37% 44% -7% Major Categories of City Services Snow and ice response on major City streets 57% 65% -8% Infrastructure ETC Institute(2021) Page ix 2021 City of Lake Oswego Resident Survey: Findings Report 2021 City of Lake Oswego Resident Survey Executive Summary Investment Priorities Recommended Priorities for the Next Two Years. In order to help the City identify investment priorities for the next two years, ETC Institute conducted an Importance-Satisfaction (I-S) analysis. This analysis examined the importance residents placed on each City service and the level of satisfaction with each service. By identifying services of high importance and low satisfaction, the analysis identified which services will have the most impact on overall satisfaction with City services over the next two years. If the City wants to improve its overall satisfaction rating, the City should prioritize investments in services with the highest Importance Satisfaction (I-S) ratings. Details regarding the methodology for the analysis are provided in Section 3 of this report. Overall Priorities for the City by Major Category. This analysis reviewed the importance of and satisfaction with major categories of City services. This analysis was conducted to help set the overall priorities for the City. Based on the results of this analysis, the services that are recommended as the top priorities in order to raise the City's overall satisfaction rating are listed below: • Efforts to promote equity in the community (IS=0.1866) • Effectiveness of efforts to respond top climate change (IS=0.1809) • Effectiveness of efforts towards sustainability (IS=0.1241) • Quality of public transportation (IS=1190) The table below shows the Importance-Satisfaction rating for all 14 major categories of City services that were rated. Importance-Satisfaction Rating City of Lake Oswego,OR OVERALL I Most Importance- Most Important Satisfaction Satisfaction Category of Service Important% Rank Satisfaction% Rank Rating I-S Rating Rank Hiah Priority(IS.10-.20) Efforts to promote equity in the community 33% 1 43% 12 0.1866 1 Effectiveness of efforts to respond to climate change 30% 4 40% 13 0.1809 2 Effectiveness of efforts towards sustainability 30% 3 59% 9 0.1241 3 Quality of public transportation 19% 8 37% 14 0.1190 4 Medium Priority(IS<.10) Quality of economic development 20% 6 59% 8 0.0826 5 Quality of human services 18% 9 54% 10 0.0817 6 Quality of development services 9% 12 48% 11 0.0469 7 Quality of public safety 33% 2 89% 3 0.0358 8 Effectiveness of communication with public 14% 10 75% 7 0.0349 9 Quality of natural resources 19% 7 88% 4 0.0231 10 Quality of parks properties and facilities 21% 5 90% 2 0.0211 11 Quality of recreation activities/events/services 11% 11 86% 6 0.0158 12 Quality of the City's public library services 6% 13 91% 1 0.0053 13 Quality of public art and arts programming 2% 14 87% 5 0.0028 14 ETC Institute(2021) Page x 2021 City of Lake Oswego Resident Survey: Findings Report Charts and GraphsL ETC Institute(2021) Page 1 2021 City of Lake Oswego Resident Survey: Findings Report Qi. Ratings of the City of Lake Oswego in the Following Areas by percentage of respondents (excluding don't knows) Overall quality of life 58% 39% 254k As a place to live 64% 32% 4% As a place to raise children 62% Iiii.33% 4Yet- Overall feeling of safety 55% 39M 4%2% As a place to visit 37% 41% in 20% 3% As a place to retire 41% 35% 111. 15% 9% Overall sense of community 27% 49% I. 19% 5% As a community moving in the right direction 24% 47% 25% 5% As a place to work 30% 39% 27% 4% As a welcoming and inclusive community 20% 32% 29% 19% As a place to open a business 15% 34% 43% 9% As a place to find a job 8% 20% 50% 23% 0% 20% 40% 60% 80% 100% •Excellent (5) Good (4) Neutral (3) Below Average/Poor (2/1) ETC Institute(2021) Page 2 2021 City of Lake Oswego Resident Survey: Findings Report Q2. Overall Satisfaction With Major Categories of City Services by percentage of respondents (excluding don't knows) Quality of the City's public library services 56% 35% 111. 8% I Quality of parks properties and facilities 47% 43% II 7% 4% Quality of public safety 42% 47% 8% 4% Quality of natural resources 44% 44% 9% 3% Quality of public art and arts programming 52% 35% 10% 3 Quality of recreation activities/events/services 40% 46% A 11% 3 Effectiveness of communication with public 24% 51% , 19% 7% Quality of economic development 15% 44% Ail33% 8% I Effectiveness of efforts towards sustainability 17% 42% Ai 31% 1oi Quality of human services 17% 37% Mik— 38% 9% Quality of development services 13% 35% III42% 1oi 1 Efforts to promote equity in the community 14% 30% III40% 17% Effectiveness of efforts to respond to climate change 13% 27% 116% 15% Quality of public transportation 14% 23% 39% 25% 0% 20% 40% 60% 80% 100% •Very Satisfied (5) Satisfied (4) Neutral (3) •Dissatisfied (2/1) ETC Institute(2021) Page 3 2021 City of Lake Oswego Resident Survey: Findings Report Q3. City Services That Should Receive the Most Emphasis Over the Next Two Years by percentage of respondents who selected the item as one of their top three choices Efforts to promote equity in the community 33% Quality of public safety 33% Effectiveness of efforts towards sustainability aMMIL 30% Effectiveness of efforts to respond to climate change _MIIM==1 30% Quality of parks properties and facilities 21% Quality of economic development 20% Quality of natural resources 19% Quality of public transportation ■ 19% Quality of human services 11 181/o Effectiveness of communication with public 14% Quality of recreation activities/events/services 11% Quality of development services Quality of the City's public library services 6% Quality of public art and arts programming 2% 0% 10% 20% 30% 40% •1st Choice 2nd Choice 3rd Choice ETC Institute(2021) Page 4 2021 City of Lake Oswego Resident Survey: Findings Report Q4. Satisfaction with Public Safety by percentage of respondents (excluding don't knows) Quality of emergency medical and fire services 56% 35% 9% Quality of emergency medical services 57% 33% 10% Quality of Police protection 47% 41% 8% 3% I Level of trust in Police officers to act in best interest 44% 37% 14% 5% of community Level of respect Police officers show community members 43% 38% 14% 5% Visibility of Police in the community 40% 40% 15% 5% Fire education programs in the community 30% 38% 29% 30, Community engagement/outreach from Police & Fire 27% 37% 30% 6% Risk reduction and education programs 24% 1.1 32% 8% Police response to situations involving individuals with cognitive or mental challenges 29% 28% 36% 7% Availability of information about police programs/activities 17% 30% 43% 11% 0% 20% 40% 60% 80% 100% •Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (2/1) ETC Institute(2021) Page 5 2021 City of Lake Oswego Resident Survey: Findings Report Q5. Public Safety Services That Should Receive the Most Emphasis Over the Next Two Years by percentage of respondents who selected the item as one of their top three choices Police response to situations involving individuals with cognitive or mental challenges 35% Quality of Police protection 34% Risk reduction and education programs 31% Community engagement/outreach from Police & Fire 24% Level of trust in Police officers to act in best interest 23% of community Visibility of Police in the community 23% Quality of emergency medical and fire services 23% Availability of information about police programs/activities 20% Level of respect Police officers show community members 16 Fire education programs in the community 16% Quality of emergency medical services 14% 0% 10% 20% 30% 40% •1st Choice 2nd Choice 3rd Choice ETC Institute(2021) Page 6 2021 City of Lake Oswego Resident Survey: Findings Report Q6. Satisfaction with Parks and Recreation by percentage of respondents (excluding don't knows) Appearance and maintenance of City parks 52% 41% adr 6%1° Proximity of parks to your home 50% 40% 8% 2% Quality of facilities 42% 48% 8% 30, Quality of events provided 44% 45% 10% r Quality of outdoor athletic fields 43% 43% 1111. 11% 4% Preservation of natural areas 34% Mt ill 13% 7% Quality of Outdoor recreation opportunities 36% 11110J 18% 5% Quality of recreational areas for dogs 35% MI J 19% Opportunities to participate in environmental 1.1 � stewardship activities 30% 25% Quality of fee-based recreation activities 29% 42% 24% Quality of Health/Wellness/Fitness opportunities 27% 42% 25% 6% Quality of Enrichment opportunities 27% 42% 28% 4% Quality of Youth and Teen opportunities 26% 32% 37% 6% 0% 20% 40% 60% 80% 100% •Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (2/1) ETC Institute(2021) Page 7 2021 City of Lake Oswego Resident Survey: Findings Report Q7. Parks and Recreation Services That Should Receive the Most Emphasis Over the Next Two Years by percentage of respondents who selected the item as one of their top three choices Preservation of natural areas 44% Appearance and maintenance of City parks 35% Quality of facilities 27% Quality of events provided 26% Quality of Health/Wellness/Fitness opportunities 18% Quality of Youth and Teen opportunities 16% Quality of Outdoor recreation opportunities 16% Quality of fee-based recreation activities + 15% Quality of outdoor athletic fields I 15% Opportunities to participate in environmental a I stewardship activities 14/0 Quality of recreational areas for dogs .1101111% Quality of Enrichment opportunities _MI 10% Proximity of parks to your home I 6% 0% 10% 20% 30% 40% 50% -1st Choice 2nd Choice 3rd Choice ETC Institute(2021) Page 8 2021 City of Lake Oswego Resident Survey: Findings Report Q8. Satisfaction with Infrastructure by percentage of respondents (excluding don't knows) Condition of street signs and traffic signals 24% 53% 18% 5% Maintenance of major City streets 21% 52% 19% 9% Adequacy of street lighting along major roadways/intersections 22% 50% 13% 16% Quality of stormwater management/flood control in roadways 14% 49% 26% 12% _.M Condition of pavement markings on streets 13% IL ANL 49%.1.1111= 25% 13% Frequency of street sweeping along roadways 18% 25% 15% Condition of pedestrian pathways on major streets/routes 15% 25% 17% I Mowing and tree trimming along streets 15% ' 2% 23% Snow and ice response on major City streets 15% 43% 27% 1.1 Availability of pedestrian pathways on major streets/routes 14% 41% 20% I MI Maintenance of neighborhood City streets 15% 41% ii. 24% 21% Condition of pedestrian pathways in neighborhood 17% 38% A 21% II 25% Availability of pedestrian pathways in neighborhood 18% 36% ' 17% 0 30% 0% 20% 40% 60% 80% 100% •Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (2/1) ETC Institute(2021) Page 9 2021 City of Lake Oswego Resident Survey: Findings Report Q9. Infrastructure Services That Should Receive the Most Emphasis Over the Next Two Years by percentage of respondents who selected the item as one of their top three choices Maintenance of neighborhood City streets 34% — Availability of pedestrian pathways in neighborhood Awl 32% Availability of pedestrian pathways on major streets/routes .I. 2i% Adequacy of street lighting along major roadways/intersections g 25% Mowing and tree trimming along streets 22% Maintenance of major City streets 20% Quality of stormwater management/flood control in roadways 19% Snow and ice response on major City streets 19% Condition of pedestrian pathways in neighborhood 1i% Frequency of street sweeping along roadways 14% Condition of pedestrian pathways on major streets/routes 13% Condition of pavement markings on streets all 8% Condition of street signs and traffic signals II 5% 0% 10% 20% 30% 40% •1st Choice 2nd Choice 3rd Choice ETC Institute(2021) Page 10 2021 City of Lake Oswego Resident Survey: Findings Report Q10. Satisfaction with Mobility by percentage of respondents (excluding don't knows) Ease of walking in Lake Oswego 21% 46% 20% 14% Ease of parking in downtown 18% 46% 23% 13% Accessibility of streets & sidewalks for people with disabilities 15% 35% 33% 18% Ease of parking in Lake Grove Village Center 9% 33% 30% 27% Ease of travel by bicycle in Lake Oswego 10% 25% 37% 29% —Al Ease of travel by public transportation (buses) 10% 22% 37% 31% 0% 20% 40% 60% 80% 100% •Very Satisfied (5) Satisfied (4) Neutral (3) •Dissatisfied (2/1) ETC Institute(2021) Page 11 2021 City of Lake Oswego Resident Survey: Findings Report Q11. Aspects of Mobility That Should Receive the Most Emphasis Over the Next Two Years by percentage of respondents who selected the item as one of their top three choices Ease of walking in Lake Oswego 54% 1 I o Ease of parking in downtown _ial 42% I I— Ease of travel by bicycle in Lake Oswego A.40% Accessibility of streets & sidewalks for people with disabilities 38% Ease of parking in Lake Grove Village Center 34% Ease of travel by public transportation (buses) 33% 0% 10% 20% 30% 40% 50% 60% •1st Choice 2nd Choice 3rd Choice ETC Institute(2021) Page 12 2021 City of Lake Oswego Resident Survey: Findings Report Q12. Satisfaction with Library Services by percentage of respondents (excluding don't knows) Quality of customer service 53% 37% 9% 2° Provides a source of reliable/accurate information 44% 44% 11% - Access to computers and library Wi-Fi 47% 40% 13% Selection of reference and research tools 39% 44% 17% 1 Special reading programs 41% 42% 17% - Selection of physical resources available 39% 42% 18% 2 Quality of Lake Oswego Public Library facility 44% 37% 16% 4% Events and services for adults 34% 44% 20% 3% Selection of digital resources available online 33% 44% 18% 5% Events and services for children 36% 41% 1 21% 3°' Library of Things collection 39% 38% 1 22% Reader's Advisory 43% 33% ji 23% Library as a hub of community information/gathering 28% 38% mil 29% 5% Events and services for teens 32% 32% I 34% 3% Outreach programs/services provided outside of library 27% 31% 38% 4% 0% 20% 40% 60% 80% 100% •Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (2/1) ETC Institute(2021) Page 13 2021 City of Lake Oswego Resident Survey: Findings Report Q13. Library Services That Should Receive the Most Emphasis Over the Next Two Years by percentage of respondents who selected the item as one of their top three choices Library as a hub of community information/gathering 21% Events and services for children 19% Quality of Lake Oswego Public Library facility 19% Selection of digital resources available online 18% Outreach programs/services provided outside of library 17% Events and services for teens 14% Events and services for adults 13% Selection of physical resources available 13% Quality of customer service 10% Access to computers and library Wi-Fi 10% Provides a source of reliable/accurate information 9ro Special reading programs 9°(0 Library of Things collection 7% Selection of reference and research tools 6% Reader's Advisory 3% 0% 10% 20% 30% •1st Choice 2nd Choice 3rd Choice ETC Institute(2021) Page 14 2021 City of Lake Oswego Resident Survey: Findings Report Q14. Satisfaction with Growth and Development by percentage of respondents (excluding don't knows) Qualityof new development in Lake Oswego 16% 34% 32% 18% p g Enforcement of local codes and ordinances 12% 32% 38% 18% Variety of housing options 15% 28% 28% 29% How well City is planning for commercial services 10% 23% 50% 17% Availability of housing affordable to households 10% 15% 25% 50% earning $75K or less Ease of getting a permit 7% 18% 40% 35% How well City is planning for needed housing 8% 16% 38% 38% 0% 20% 40% 60% 80% 100% •Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (2/1) ETC Institute(2021) Page 15 2021 City of Lake Oswego Resident Survey: Findings Report Q15. Aspects of Growth and Development That Should Receive the Most Emphasis Over the Next Two Years by percentage of respondents who selected the item as one of their top three choices Availability of housing affordable to households 43% earning $75K or less How well City is planning for needed housing 40% Variety of housing options 37% Quality of new development in Lake Oswego 31% Ease of getting permit 30% g g a How well City is planning for commercial services 25% Enforcement of local codes and ordinances 22% 0% 10% 20% 30% 40% 50% •1st Choice 2nd Choice 3rd Choice ETC Institute(2021) Page 16 2021 City of Lake Oswego Resident Survey: Findings Report Q16. Satisfaction with Sustainability by percentage of respondents (excluding don't knows) Overall quality of solid waste services 28% 45% 19% 8% Availability of info/resources relating to 18% 50% 24% 8% water conservation Availability of info/resources relating to 16% 48% 23% 13% recycling & composting Availability of info/resources relating to 14% 44% 32% 10% energy efficiency 1 Availability of info/resources relating to wildfire risk reduction 12% 37% 37% 14% 0% 20% 40% 60% 80% 100% •Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (2/1) ETC Institute(2021) Page 17 2021 City of Lake Oswego Resident Survey: Findings Report Q17. Aspects of Sustainability That Should Receive the Most Emphasis Over the Next Two Years by percentage of respondents who selected the item as one of their top two choices I Availability of info/resources relating to 36% recycling & composting ..,,4 I Overall quality of solid waste services - 32% Availability of info/resources relating to 30% energy efficiency Availability of info/resources relating to 2r0 wildfire risk reduction 1 Availability of info/resources relating to 270� water conservation 0% 10% 20% 30% 40% •1st Choice 2nd Choice ETC Institute(2021) Page 18 2021 City of Lake Oswego Resident Survey: Findings Report Q18. Satisfaction with City Leadership and Services by percentage of respondents (excluding don't knows) Overall customer service byCity employees 23% 49% 21% 7% Ease of registering for City programs 21% 46% 26% 7% 0 0 Overall quality of local governmental services 18% 48% 28/0 6/ Overall quality of leadership provided 17% 44% 30% 10% Value received for local tax dollars and fees 12% 38% 32% 17% City's efforts in engaging diverse communities 14% 30% 36% 20% Services that promote cultural awareness/ diversity/inclusion 14% 29% 36% 22% 0% 20% 40% 60% 80% 100% •Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (2/1) ETC Institute(2021) Page 19 2021 City of Lake Oswego Resident Survey: Findings Report Q19. Satisfaction with COVID-19 Initiatives by percentage of respondents (excluding don't knows) 20% 0 Outdoor seating extensions at restaurants 20% 52% 7/0 Virtual Library speaker series/classes/programs 20% 45% 31% 5% 31% 0 Virtual public meetings 16% 48% 6/ Virtual Parks & Rec speaker/series/classes/programs 17% 41% 35% 8% Online permitting options 15% 34% 43% 8% 0 0 Business and nonprofit grants 14% 30% 48% 8/ 0% 20% 40% 60% 80% 100% •Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (2/1) ETC Institute(2021) Page 20 2021 City of Lake Oswego Resident Survey: Findings Report Q20. Satisfaction with City Communication by percentage of respondents (excluding don't knows) Efforts to provide info on major City issues 16% 49% 26% 9% MA Availability of info about City services/meetings/ 15% 47% 30°. 8% programs/events The accuracy of the information provided 18% 44°0 A 7% . Timeliness of info provided by the City 15% 40% 36% 9% • Efforts in encouraging community engagement 14% 38% 33% 14% in decision making 0% 20% 40% 60% 80% 100% •Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (2/1) ETC Institute(2021) Page 21 2021 City of Lake Oswego Resident Survey: Findings Report Q21. Types of Information Residents Would Like to Receive From the City by percentage of respondents (multiple selections could be made) Public Works 67% Public Safety 67% City Council goals & progress 66% Parks & Recreation programs & services 66% Special events 63% Economic development 50% Library services & programs 48% Community-based stories 44% 0% 20% 40% 60% 80% 100% ETC Institute(2021) Page 22 2021 City of Lake Oswego Resident Survey: Findings Report Q22. Primary Sources of Information About City Activities, Events, Services, Meetings, and Community Specific Topics by percentage of respondents (multiple selections could be made) City print materials 81% Local newspaper 43% Word of mouth 38% Email newsletters 32% City website 25% Social media 21% Neighborhood associations 19% Utility bill 153/0 City Council & other public meetings 6% Talking with City staff 3% 0% 20% 40% 60% 80% 100% ETC Institute(2021) Page 23 2021 City of Lake Oswego Resident Survey: Findings Report Q23. Support for Expanding Lake Oswego Public Library Amenities, Services, and Facilities in the Future by percentage of respondents (excluding "not sure") 43% / I I I IIII III I i, �I I 26' 7% 19% •Very supportive Somewhat supportive Neutral Not supportive Not at all supportive ETC Institute(2021) Page 24 2021 City of Lake Oswego Resident Survey: Findings Report Q24. Support for an Increase to Funding for Pedestrian Safety Facilities Through an Additional Fee or Bond by percentage of respondents (excluding "not sure") 33% 27% —��iI1,II�li �IIIIII, III IIIIII 1 II I I iII III II AV a 16/ 13% •Very supportive Somewhat supportive Neutral Not supportive Not at all supportive ETC Institute(2021) Page 25 2021 City of Lake Oswego Resident Survey: Findings Report Q25. Satisfaction With the City's Overall Efforts to Ensure the Community is Prepared for Emergencies by percentage of respondents (excluding don't knows) 42% 14% 37% •Very satisfied Satisfied Neutral Dissatisfied "'Very dissatisfied ETC Institute(2021) Page 26 2021 City of Lake Oswego Resident Survey: Findings Report Q26. Demographics: How many years have you lived in Lake Oswego? by percentage of respondents (excluding not provided) 15% 6/ 10% 20% 26% 5 years or less 6-10 years 11-15 years 16-20 years 21-30 years •31+ years ETC Institute(2021) Page 27 2021 City of Lake Oswego Resident Survey: Findings Report Q27. Demographics: What best describes the building you live in ? by percentage of respondents (excluding not provided) 81% .O 11% 7% •One family house detached from any other houses Duplex or townhome Apartment or condominium Other ETC Institute(2021) Page 28 2021 City of Lake Oswego Resident Survey: Findings Report Q28. Demographics: Do you own or rent your current residence? by percentage of respondents (excluding not provided) 90% 10% •Own Rent ETC Institute(2021) Page 29 2021 City of Lake Oswego Resident Survey: Findings Report Q29. Demographics: Age of Respondent by percentage of respondents (excluding not provided) 16% 20% 17% 22% 25% • Under 35 years 35-44 years 45-54 years 55-64 years 65+ years ETC Institute(2021) Page 30 2021 City of Lake Oswego Resident Survey: Findings Report Q30. Demographics: Ages of All Household Members by percentage of persons in the household 12% 4% 12% 6% 4% 14% 12% $o, 16' , •Under age 5 Ages 5-9 Ages 10-14 Ages 15-19 Ages 20-24 Ages 25-34 •Ages 35-44 Ages 45-54 Ages 55-64 Ages 65-74 Ages 75+ ETC Institute(2021) Page 31 2021 City of Lake Oswego Resident Survey: Findings Report Q31. Demographics: Total Household Income for This Year by percentage of respondents (excluding not provided) 15% 27% 7% 6% 21% •Less than $25K $25K to $49,999 $50K to $99,999 $100K to $149,999 $150K to $199,999 $200K+ ETC Institute(2021) Page 32 2021 City of Lake Oswego Resident Survey: Findings Report Q32. Demographics: Gender Identity by percentage of respondents (excluding not provided) 49% .O 50% •Male Female Non-binary or prefer to self-describe ETC Institute(2021) Page 33 2021 City of Lake Oswego Resident Survey: Findings Report Q33. Demographics: Race by percentage of respondents (multiple selections could be made) White/Caucasian 84% Asian/Pacific Islander 7% Hispanic/Latino 5% Black or African American 2% Native American 1% Other 2% 0% 20% 40% 60% 80% 100% ETC Institute(2021) Page 34 2021 City of Lake Oswego Resident Survey: Findings Report Q34. Demographics: Work Location by percentage of respondents (excluding not provided) 25% 31% 8% 36% • I own a business in Lake Oswego I work in Lake Oswego (including home businesses) I commute out of Lake Oswego for work None of the above ETC Institute(2021) Page 35 2021 City of Lake Oswego Resident Survey: Findings Report 0 Benchmarkin g Analysis ETC Institute(2021) Page 36 2021 City of Lake Oswego Resident Survey: Findings Report Benchmarking Analysis Overview ETC Institute's DirectionFinder° program was originally developed in 1999 to help community leaders use statistically-valid community survey data as a tool for making better decisions.Since November 1999, the survey has been administered in more than 300 cities and counties in 43 states. Most participating communities conduct the survey on an annual or biennial basis. This report contains benchmarking data from two sources: (1) a national survey that was administered by ETC Institute during the summer of 2020 to a random sample of over 5,000 residents in the continental United States and (2) a regional survey that was administered by ETC Institute during the summer of 2020 to a random sample of residents living in the Northwest Region of the United States. The Northwest Region includes the states of Oregon, Washington, Idaho, and Montana. The charts on the following pages show how the results for the City of Lake Oswego compare to the national average and the Northwest regional average.The blue bar shows the results for the City of Lake Oswego. The red bar shows the Northwest regional average from communities that administered the DirectionFinder® survey during the summer of 2020. The yellow bar shows the results of a national survey that was administered by ETC Institute to a random sample of more than 5,000 U.S. residents during the summer of 2020. ETC Institute(2021) Page 37 2021 City of Lake Oswego Resident Survey: Findings Report National Note: The benchmarking data contained in this report is protected intellectual property. Any reproduction of the benchmarking information in this report by persons or organizations not directly affiliated with the City of Lake Oswego, OR is not authorized without written consent from ETC Institute. ETC Institute(2021) Page 38 2021 City of Lake Oswego Resident Survey: Findings Report Overall Ratings of the City Lake Oswego vs. Northwest Region vs. the U.S. by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "excellent" and 1 was "poor" (excluding don't knows) 96% As a place to live /" A 60% 73% I I I 95' As a place to raise children A 55% 71% 94% Overall feeling of safety / A 66% 75°/o 77% As a place to visit A 67% 62% 7C% As a place to retire A 54% 5h% 69% As a place to work A 51% 60% 0% 20% 40% 60% 80% 100% •Lake Oswego %/ Northwest Region U.S. ETC Institute(2021) Page 39 2021 City of Lake Oswego Resident Survey: Findings Report Overall Satisfaction with Major Categories of City Services Lake Oswego vs. Northwest Region vs. the U.S. by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "very satisfied" and 1 was "very dissatisfied" (excluding don't knows) 91% Quality of the City's public library services J,, 65% 74% 90% Quality of parks properties and facilities / 40% 59% 89% Quality of public safety / 7 J % 17% 75% Effectiveness of communication with public / 40% 1 48% 1 37% 1 Quality of public transportation A 44% 44% 0% 20% 40% 60% 80% 100% •Lake Oswego Northwest Region U.S. ETC Institute(2021) Page 40 2021 City of Lake Oswego Resident Survey: Findings Report Overall Satisfaction with Public Safety Lake Oswego vs. Northwest Region vs. the U.S. by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "very satisfied" and 1 was "very dissatisfied" (excluding don't knows) 91% Quality of emergency medical and fire services A 83% 85% 90% Quality of emergency medical services j 79% 81% I I I I 88% Quality of Police protection 64% 64% 80% Visibility of Police in the community A 7% 62% 68% Fire education programs in the community 68% 61% 61% Risk reduction and education programs �j, 63% 51% 0% 20% 40% 60% 80% 100% •Lake Oswego Northwest Region U.S. ETC Institute(2021) Page 41 2021 City of Lake Oswego Resident Survey: Findings Report Overall Satisfaction with Parks and Recreation Lake Oswego vs. Northwest Region vs. the U.S. by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "very satisfied" and 1 was "very dissatisfied" (excluding don't knows) 89% Quality of events provided 39% 39% 86% Quality of outdoor athletic fields / 38% 53% 69% Quality of Health/Wellness/Fitness opportunities / 31% 34% 8% Quality of Youth and Teen opportunities A 26% 39% 0% 20% 40% 60% 80% 100% •Lake Oswego Northwest Region U.S. ETC Institute(2021) Page 42 2021 City of Lake Oswego Resident Survey: Findings Report Overall Satisfaction with Infrastructure Lake Oswego vs. Northwest Region vs. the U.S. by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "very satisfied" and 1 was "very dissatisfied" (excluding don't knows) 717% Condition of street signs and traffic signals 57% 71% 73% Maintenance of major City streets /, A 47% 54% 71% Adequacy of street lighting along major roadways/ / 67% intersections 66% Quality of stormwater management/flood control 56% 62% in roadways 59% Condition of pedestrian pathways on major 47% 38% streets/routes 51% 37% Mowing and tree trimming along streets / 45% 60% 37% Snow and ice response on major City streets / 52% 65% 56% Maintenance of neighborhood City streets / 52% 55% 0% 20% 40% 60% 80% 100% •Lake Oswego M Northwest Region U.S. ETC Institute(2021) Page 43 2021 City of Lake Oswego Resident Survey: Findings Report Overall Satisfaction with Sustainability Lake Oswego vs. Northwest Region vs. the U.S. by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "very satisfied" and 1 was "very dissatisfied" (excluding don't knows) 73°4 Overall quality of solid waste services j 74,0 68% 0% 20% 40% 60% 80% 100% •Lake Oswego Northwest Region U.S. ETC Institute(2021) Page 44 2021 City of Lake Oswego Resident Survey: Findings Report Overall Satisfaction with City Leadership and Services Lake Oswego vs. Northwest Region vs. the U.S. by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "very satisfied" and 1 was "very dissatisfied" (excluding don't knows) 72% Overall customer service by City employees / 41% 51% 66% Overall quality of local governmental services / 47% 159% 60% Overall quality of leadership provided A 31% 44% 50% Value received for local tax dollars and fees A 41% 44% 0% 20% 40% 60% 80% •Lake Oswego "i.Northwest Region U.S. ETC Institute(2021) Page 45 2021 City of Lake Oswego Resident Survey: Findings Report Overall Satisfaction with City Communication Lake Oswego vs. Northwest Region vs. the U.S. by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "very satisfied" and 1 was "very dissatisfied" (excluding don't knows) 65% Efforts to provide info on major City issues jt 31% 51% 63% Availability of info about City services/meetings/ programs/events A 30% 51% 55% Timeliness of info provided by the City 26% 49% 52 Efforts in encouraging community engagement in decision making A 27% 38% 0% 20% 40% 60% 80% 100% •Lake Oswego Northwest Region U.S. ETC Institute(2021) Page 46 2021 City of Lake Oswego Resident Survey: Findings Report Importance-Satisfaction Analysis ETC Institute(2021) Page 47 2021 City of Lake Oswego Resident Survey: Findings Report Importance-Satisfaction Analysis Overview Today, community leaders have limited resources which need to be targeted to activities that are of the most benefit to their citizens. Two of the most important criteria for decision making are (1) to target resources toward services of the highest importance to citizens; and (2)to target resources toward those services where citizens are the least satisfied. The Importance-Satisfaction (I-S) rating is a unique tool that allows public officials to better understand both of these highly important decision-making criteria for each of the services they are providing. The Importance-Satisfaction (I-S) rating is based on the concept that public agencies will maximize overall customer satisfaction by emphasizing improvements in those areas where the level of satisfaction is relatively low, and the perceived importance of the service is relatively high. The rating is calculated by summing the percentage of responses for items selected as the first, second, and third most important services for the City to provide. The sum is then multiplied by 1 minus the percentage of respondents who indicated they were positively satisfied with the City's performance in the related area (the sum of the ratings of 4 and 5 on a 5-point scale excluding "Don't Know" responses). "Don't Know" responses are excluded from the calculation to ensure the satisfaction ratings among service categories are comparable. I-S Rating = Importance x (1-Satisfaction) Example of the Calculation Respondents were asked to identify the major City services that should receive the most emphasis over the next two years. Nearly one-third (32.8%) of households selected "efforts to promote equity in the community"as one of the most important items for the City to emphasize. With regard to satisfaction, 43.1% of respondents surveyed rated "efforts to promote equity in the community"as a "4"or"5" on a 5-point scale (where "5" means"Very Satisfied") excluding"Don't Know" responses. The I-S rating was calculated by multiplying the sum of the most important percentages by one minus the sum of the satisfaction percentages. In this example, 32.8% was multiplied by 56.9% (1- 0.431). This calculation yielded an I-S rating of 0.1866, which ranked first out of fourteen categories of major City services analyzed. ETC Institute(2021) Page 48 2021 City of Lake Oswego Resident Survey: Findings Report Importance-Satisfaction Analysis The maximum rating is 1.00 and would be achieved when 100%of the respondents select an item as one of their top three choices of importance and 0% indicate they are positively satisfied with the delivery of the service. The lowest rating is 0.00 and could be achieved under either of the following two situations: • If 100% of the respondents were positively satisfied with the delivery of the service • If none (0%) of the respondents selected the service as one of the three most important areas. Interpreting the Ratings Ratings that are greater than or equal to 0.20 identify areas that should receive significantly more emphasis over the next two years. Ratings from 0.10 to 0.20 identify service areas that should receive increased emphasis. Ratings less than 0.10 should continue to receive the current level of emphasis. • Definitely Increase Emphasis (I-S > 0.20) • Increase Current Emphasis (I-S = 0.10 -0.20) • Maintain Current Emphasis (I-S< 0.10) Tables showing the results for the City of Lake Oswego are provided on the following pages. ETC Institute(2021) Page 49 2021 City of Lake Oswego Resident Survey: Findings Report Importance-Satisfaction Rating City of Lake Oswego, OR OVERALL Most Importance- Most Important Satisfaction Satisfaction Category of Service Important% Rank Satisfaction% Rank Rating I-S Rating Rank High Priority(IS.10-.20) Efforts to promote equity in the community 33% 1 43% 12 0.1866 1 Effectiveness of efforts to respond to climate change 30% 4 40% 13 0.1809 2 Effectiveness of efforts towards sustainability 30% 3 59% 9 0.1241 3 Quality of public transportation 19% 8 37% 14 0.1190 4 Medium Priority(IS<.10) Quality of economic development 20% 6 59% 8 0.0826 5 Quality of human services 18% 9 54% 10 0.0817 6 Quality of development services 9% 12 48% 11 0.0469 7 Quality of public safety 33% 2 89% 3 0.0358 8 Effectiveness of communication with public 14% 10 75% 7 0.0349 9 Quality of natural resources 19% 7 88% 4 0.0231 10 Quality of parks properties and facilities 21% 5 90% 2 0.0211 11 Quality of recreation activities/events/services 11% 11 86% 6 0.0158 12 Quality of the City's public library services 6% 13 91% 1 0.0053 13 Quality of public art and arts programming 2% 14 87% 5 0.0028 14 Note: The I-S Rating is calculated by multiplying the"Most Important"%by(1-'Satisfaction'%) Most Important%: The"Most Important"percentage represents the sum of the first,second,and third most important responses for each item. Respondents were asked to identify the services they thought should receive the most emphasis over the next two years. Satisfaction%: The"Satisfaction"percentage represents the sum of the ratings"4"and"5" excluding'don't knows.'Respondents ranked their level of satisfaction with each of the items on a scale of 1 to 5 with"5"being very satisfied and"1"being very dissatisfied. ©2021 ETC Institute ETC Institute(2021) Page 50 2021 City of Lake Oswego Resident Survey: Findings Report Importance-Satisfaction Rating City of Lake Oswego, OR Public Safety Most Importance- Most Important Satisfaction Satisfaction Category of Service Important% Rank Satisfaction% Rank Rating I-S Rating Rank High Priority(IS.10-.20) Police response to situations involving individuals with cognitive or mental challenges 35% 1 57% 10 0.1470 1 Risk reduction and education programs 31% 3 61% 9 0.1219 2 programs/activities 20% 8 47% 11 0.1050 3 Medium Priority(IS<.10) Community engagement/outreach from Police&Fire 24% 4 64% 8 0.0874 4 Fire education programs in the community 16% 10 68% 7 0.0498 5 Visibility of Police in the community 23% 6 80% 6 0.0461 6 Level of trust in Police officers to act in best interest of community 23% 5 81% 4 0.0436 7 Quality of Police protection 34% 2 88% 3 0.0402 8 Level of respect Police officers show community members 18% 9 81% 5 0.0350 9 Quality of emergency medical and fire services 23% 7 91% 1 0.0200 10 Quality of emergency medical services 14% 11 90% 2 0.0135 11 Note: The I-S Rating is calculated by multiplying the"Most Important"%by(1-'Satisfaction'%) Most Important%: The"Most Important"percentage represents the sum of the first,second,and third most important responses for each item. Respondents were asked to identify the services they thought should receive the most emphasis over the next two years. Satisfaction%: The"Satisfaction"percentage represents the sum of the ratings"4"and"5" excluding'don't knows.'Respondents ranked their level of satisfaction with each of the items on a scale of 1 to 5 with"5"being very satisfied and"1"being very dissatisfied. O 2021 ETC Institute ETC Institute(2021) Page 51 2021 City of Lake Oswego Resident Survey: Findings Report Importance-Satisfaction Rating City of Lake Oswego, OR Parks and Recreation Most Importance- Most Important Satisfaction Satisfaction Category of Service Important% Rank Satisfaction% Rank Rating I-S Rating Rank Hiah Priority(IS.10-.20) None Medium Priority(IS<.10) Preservation of natural areas 44% 1 80% 6 0.0863 1 Quality of Youth and Teen opportunities 16% 6 58% 13 0.0692 2 Quality of Health/Wellness/Fitness opportunities 18% 5 69% 11 0.0564 3 Quality of fee-based recreation activities 15% 8 71% 10 0.0454 4 Opportunities to participate in environmental stewardship activities 14% 10 71% 9 0.0404 5 Quality of Outdoor recreation opportunities 16% 7 77% 7 0.0361 6 Quality of Enrichment opportunities 10% 12 69% 12 0.0305 7 Quality of facilities 27% 3 89% 3 0.0293 8 Quality of events provided 26% 4 89% 4 0.0286 9 Quality of recreational areas for dogs 11% 11 74% 8 0.0279 10 Appearance and maintenance of City parks 35% 2 94% 1 0.0226 11 Quality of outdoor athletic fields 15% 9 86% 5 0.0217 12 Proximity of parks to your home 6% 13 90% 2 0.0061 13 Note: The I-S Rating is calculated by multiplying the"Most Important"%by(1-'Satisfaction'%) Most Important%: The"Most Important"percentage represents the sum of the first,second,and third most important responses for each item. Respondents were asked to identify the services they thought should receive the most emphasis over the next two years. Satisfaction%: The"Satisfaction"percentage represents the sum of the ratings"4"and"5" excluding'don't knows.'Respondents ranked their level of satisfaction with each of the items on a scale of 1 to 5 with"5"being very satisfied and"1"being very dissatisfied. ©2021 ETC Institute ETC Institute(2021) Page 52 2021 City of Lake Oswego Resident Survey: Findings Report Importance-Satisfaction Rating City of Lake Oswego, OR Infrastructure Most Importance- Most Important Satisfaction Satisfaction Category of Service Important% Rank Satisfaction% Rank Rating I-S Rating Rank High Priority(IS.10-.20) Maintenance of neighborhood City streets 34% 1 56% 11 0.1500 1 Availability of pedestrian pathways in neighborhood 32% 2 54% 13 0.1494 2 Availability of pedestrian pathways on major streets/routes 28% 3 56% 10 0.1252 3 Medium Priority(IS<.10) Mowing and tree trimming along streets 22% 5 57% 8 0.0918 4 Condition of pedestrian pathways in neighborhood 18% 9 54% 12 0.0834 5 Snow and ice response on major City streets 19% 8 57% 9 0.0807 6 Quality of stormwater management/flood control in roadways 19% 7 62% 4 0.0728 7 Adequacy of street lighting along major roadways/intersections 25% 4 71% 3 0.0717 8 Frequency of street sweeping along roadways 14% 10 60% 6 0.0567 9 Condition of pedestrian pathways on major streets/routes 13% 11 58% 7 0.0555 10 Maintenance of major City streets 20% 6 73% 2 0.0549 11 Condition of pavement markings on streets 8% 12 62% 5 0.0311 12 Condition of street signs and traffic signals 5% 13 77% 1 0.0123 13 Note: The I-S Rating is calculated by multiplying the"Most Important"%by(1-'Satisfaction'%) Most Important%: The"Most Important"percentage represents the sum of the first,second,and third most important responses for each item. Respondents were asked to identify the services they thought should receive the most emphasis over the next two years. Satisfaction%: The"Satisfaction"percentage represents the sum of the ratings"4"and"5" excluding'don't knows.'Respondents ranked their level of satisfaction with each of the items on a scale of 1 to 5 with"5"being very satisfied and"1"being very dissatisfied. ©2021 ETC Institute ETC Institute(2021) Page 53 2021 City of Lake Oswego Resident Survey: Findings Report Importance-Satisfaction Rating City of Lake Oswego, OR Mobility Most Importance- Most Important Satisfaction Satisfaction Category of Service Important% Rank Satisfaction% Rank Rating I-S Rating Rank Very Hiah Priority(IS>.20) Ease of travel by bicycle in Lake Oswego 40% 3 34% 5 0.2610 1 Ease of travel by public transportation (buses) 33% 6 32% 6 0.2264 2 High Priority(IS.10-.20) Ease of parking in Lake Grove Village Center 34% 5 43% 4 0.1928 3 Accessibility of streets&sidewalks for people with disabilities 38% 4 50% 3 0.1890 4 Ease of walking in Lake Oswego 54% 1 66% 1 0.1820 5 Ease of parking in downtown 42% 2 64% 2 0.1515 6 Note: The I-S Rating is calculated by multiplying the"Most Important"%by(1-'Satisfaction'%) Most Important%: The"Most Important"percentage represents the sum of the first,second,and third most important responses for each item. Respondents were asked to identify the services they thought should receive the most emphasis over the next two years. Satisfaction%: The"Satisfaction"percentage represents the sum of the ratings"4"and"5" excluding'don't knows.'Respondents ranked their level of satisfaction with each of the items on a scale of 1 to 5 with"5"being very satisfied and"1"being very dissatisfied. O 2021 ETC Institute ETC Institute(2021) Page 54 2021 City of Lake Oswego Resident Survey: Findings Report Importance-Satisfaction Rating City of Lake Oswego, OR Library Services Most Importance- Most Important Satisfaction Satisfaction Category of Service Important% Rank Satisfaction% Rank Rating I-S Rating Rank High Priority(IS.10-.20) None Medium Priority(15<.10) Library as a hub of community information/gathering 21% 1 66% 13 0.0707 1 Outreach programs/services provided outside of library 17% 5 58% 15 0.0701 2 Events and services for teens 14% 6 64% 14 0.0502 3 Events and services for children 19% 2 77% 10 0.0442 4 Selection of digital resources available online 18% 4 77% 9 0.0421 5 Quality of Lake Oswego Public Library facility 19% 3 81% 7 0.0363 6 Events and services for adults 13% 7 77% 8 0.0291 7 Selection of physical resources available 13% 8 81% 6 0.0240 8 Library of Things collection 7% 13 77% 11 0.0162 9 Special reading programs 9% 12 82% 5 0.0154 10 Access to computers and library Wi-Fi 10% 10 87% 3 0.0124 11 Quality of customer service 10% 9 89% 1 0.0107 12 Provides a source of reliable/accurate information 9% 11 88% 2 0.0106 13 Selection of reference and research tools 6% 14 83% 4 0.0101 14 Reader's Advisory 3% 15 76% 12 0.0075 15 Note: The I-S Rating is calculated by multiplying the"Most Important"%by(1-'Satisfaction'%) Most Important%: The"Most Important"percentage represents the sum of the first,second,and third most important responses for each item. Respondents were asked to identify the services they thought should receive the most emphasis over the next two years. Satisfaction%: The"Satisfaction"percentage represents the sum of the ratings"4"and"5" excluding'don't knows.'Respondents ranked their level of satisfaction with each of the items on a scale of 1 to 5 with"5"being very satisfied and"1"being very dissatisfied. ©2021 ETC Institute ETC Institute(2021) Page 55 2021 City of Lake Oswego Resident Survey: Findings Report Importance-Satisfaction Rating City of Lake Oswego, OR Growth and Development Most Importance- Most Important Satisfaction Satisfaction Category of Service Important% Rank Satisfaction% Rank Rating I-S Rating Rank Very Hiah Priority(IS>.20) Availability of housing affordable to households earning $75K or less 43% 1 25% 5 0.3230 1 How well City is planning for needed housing 40% 2 24% 7 0.3029 2 Ease of getting a permit 30% 5 25% 6 0.2236 3 Variety of housing options 37% 3 43% 3 0.2103 4 Hiah Priority(IS.10-.20) How well City is planning for commercial services&jobs 25% 6 33% 4 0.1681 5 Quality of new development in Lake Oswego 31% 4 50% 1 0.1570 6 Enforcement of local codes and ordinances 22% 7 44% 2 0.1235 7 Note: The I-S Rating is calculated by multiplying the"Most Important"%by(1-'Satisfaction'%) Most Important%: The"Most Important"percentage represents the sum of the first,second,and third most important responses for each item. Respondents were asked to identify the services they thought should receive the most emphasis over the next two years. Satisfaction%: The"Satisfaction"percentage represents the sum of the ratings"4"and"5" excluding'don't knows.'Respondents ranked their level of satisfaction with each of the items on a scale of 1 to 5 with"5"being very satisfied and"1"being very dissatisfied. ©2021 ETC Institute ETC Institute(2021) Page 56 2021 City of Lake Oswego Resident Survey: Findings Report Importance-Satisfaction Rating City of Lake Oswego, OR Sustainability Most Importance- Most Important Satisfaction Satisfaction Category of Service Important% Rank Satisfaction% Rank Rating I-S Rating Rank Hiah Priority(IS.10-.20) Overall quality of solid waste services 32% 2 50% 5 0.1595 1 Availability of info/resources relating to recycling and composting 36% 1 64% 3 0.1318 2 Availability of info/resources relating to wildfire risk reduction 29% 4 58% 4 0.1194 3 Medium Priority(IS<.10) Availability of info/resources relating to water conservation 27% 5 68% 2 0.0880 4 Availability of info/resources relating to energy efficiency 30% 3 73% 1 0.0802 5 Note: The I-S Rating is calculated by multiplying the"Most Important"%by(1-'Satisfaction'%) Most Important%: The"Most Important"percentage represents the sum of the first and second most important responses for each item. Respondents were asked to identify the services they thought should receive the most emphasis over the next two years. Satisfaction%: The"Satisfaction"percentage represents the sum of the ratings"4"and"5" excluding'don't knows.'Respondents ranked their level of satisfaction with each of the items on a scale of 1 to 5 with"5"being very satisfied and"1"being very dissatisfied. ©2021 ETC Institute ETC Institute(2021) Page 57 2021 City of Lake Oswego Resident Survey: Findings Report 111 Tabular Data ETC Institute(2021) Page 58 2021 City of Lake Oswego Resident Survey: Findings Report Q1. Quality of Life. Please rate Lake Oswego as a place to live using a scale of 1 to 5, where 5 means "Excellent" and 1 means "Poor," with regard to each of the following. (N=609) Excellent Good Neutral Below average Poor Don't know Q1-1. Overall quality of life in Lake Oswego 57.8% 38.8% 2.3% 0.3% 0.0% 0.8% Q1-2. Lake Oswego as a community that is moving in the right direction 23.0% 44.8% 23.6% 3.0% 2.0% 3.6% Q1-3. Lake Oswego as a place to find a job 4.6% 11.5% 29.1% 11.7% 1.8% 41.4% Q1-4. Lake Oswego as a place to live 63.5% 31.7% 3.8% 0.3% 0.2% 0.5% Q1-5. Lake Oswego as a place to open a business 8.4% 19.4% 24.1% 3.8% 1.1% 43.2% Q1-6. Lake Oswego as a place to raise children 58.5% 31.4% 3.8% 0.5% 0.2% 5.7% Q1-7. Lake Oswego as a place to retire 36.3% 31.4% 13.5% 6.1% 2.0% 10.8% Q1-8. Lake Oswego as a place to visit 34.8% 38.3% 18.6% 2.1% 0.7% 5.6% Q1-9. Lake Oswego as a place to work 19.7% 25.9% 18.2% 2.3% 0.5% 33.3% Q1-10. Lake Oswego as a welcoming&inclusive community 19.2% 30.9% 27.8% 13.8% 3.8% 4.6% Q1-11.Overall sense of community 26.3% 47.3% 18.9% 3.3% 1.6% 2.6% Q1-12.Overall feeling of safety in Lake Oswego 54.8% 39.1% 3.9% 1.1% 0.5% 0.5% ETC Institute(2021) Page 59 2021 City of Lake Oswego Resident Survey: Findings Report Ui'I II.Lil•l iY I1•1►'r I•A LI tiaiiim Q1. Quality of Life. Please rate Lake Oswego as a place to live using a scale of 1 to 5, where 5 means "Excellent" and 1 means "Poor," with regard to each of the following. (without "don't know") (N=609) Excellent Good Neutral Below average Poor Q1-1. Overall quality of life in Lake Oswego 58.3% 39.1% 2.3% 0.3% 0.0% Q1-2. Lake Oswego as a community that is moving in the right direction 23.9% 46.5% 24.5% 3.1% 2.0% Q1-3. Lake Oswego as a place to find a job 7.8% 19.6% 49.6% 19.9% 3.1% Q1-4. Lake Oswego as a place to live 63.9% 31.8% 3.8% 0.3% 0.2% Q1-5. Lake Oswego as a place to open a business 14.7% 34.1% 42.5% 6.6% 2.0% Q1-6. Lake Oswego as a place to raise children 62.0% 33.3% 4.0% 0.5% 0.2% Q1-7. Lake Oswego as a place to retire 40.7% 35.2% 15.1% 6.8% 2.2% Q1-8. Lake Oswego as a place to visit 36.9% 40.5% 19.7% 2.3% 0.7% Q1-9. Lake Oswego as a place to work 29.6% 38.9% 27.3% 3.4% 0.7% Q1-10. Lake Oswego as a welcoming& inclusive community 20.1% 32.4% 29.1% 14.5% 4.0% Q1-11.Overall sense of community 27.0% 48.6% 19.4% 3.4% 1.7% Q1-12.Overall feeling of safety in Lake Oswego 55.1% 39.3% 4.0% 1.2% 0.5% ETC Institute(2021) Page 60 2021 City of Lake Oswego Resident Survey: Findings Report Q2. Quality of Services. Please rate your overall satisfaction with the following major services provided by the City of Lake Oswego using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (N=609) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q2-1. Overall effectiveness of City's communication with the public 23.0% 50.1% 18.2% 5.9% 0.7% 2.1% Q2-2. Overall effectiveness of City's efforts towards sustainability(meeting community's needs without compromising needs of future generations) 15.1% 37.6% 27.8% 7.2% 1.8% 10.5% Q2-3. Overall effectiveness of City's efforts to respond to climate change(e.g., reducing carbon emissions) 9.9% 20.4% 34.8% 8.4% 3.1% 23.5% Q2-4. Overall efforts to promote equity in the community 11.5% 25.1% 33.8% 11.0% 3.4% 15.1% Q2-5. Overall quality of economic development 12.6% 38.1% 28.1% 5.7% 1.3% 14.1% Q2-6. Overall quality of public safety 41.5% 45.6% 7.4% 2.6% 0.8% 2.0% Q2-7.Overall quality of human services(support for people in times of need) 11.8% 25.5% 26.4% 4.6% 1.3% 30.4% Q2-8.Overall quality of development services 8.2% 23.3% 27.9% 4.3% 2.1% 34.2% Q2-9.Overall quality of parks properties&facilities 46.3% 42.5% 6.6% 3.0% 0.5% 1.1% Q2-10.Overall quality of recreation activities, events& services 38.8% 44.7% 10.8% 2.1% 0.5% 3.1% Q2-11.Overall quality of public art&arts programming 49.4% 32.7% 9.4% 2.0% 1.0% 5.6% Q2-12.Overall quality of public transportation 10.0% 16.7% 28.2% 12.8% 5.1% 27.1% ETC Institute(2021) Page 61 2021 City of Lake Oswego Resident Survey: Findings Report Q2. Quality of Services. Please rate your overall satisfaction with the following major services provided by the City of Lake Oswego using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q2-13.Overall quality of City's public library services 50.7% 31.9% 7.4% 1.0% 0.2% 8.9% Q2-14.Overall quality of natural resources including streams, wetlands, &urban forests 42.2% 42.2% 8.5% 3.3% 0.0% 3.8% ETC Institute(2021) Page 62 2021 City of Lake Oswego Resident Survey: Findings Report Ui'/II.Luigi'iil'lc►ir■ALIlIPIlila Q2. Quality of Services. Please rate your overall satisfaction with the following major services provided by the City of Lake Oswego using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (without "don't know"' (N=609) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q2-1. Overall effectiveness of City's communication with the public 23.5% 51.2% 18.6% 6.0% 0.7% Q2-2. Overall effectiveness of City's efforts towards sustainability(meeting community's needs without compromising needs of future generations) 16.9% 42.0% 31.0% 8.1% 2.0% Q2-3. Overall effectiveness of City's efforts to respond to climate change(e.g., reducing carbon emissions) 12.9% 26.6% 45.5% 10.9% 4.1% Q2-4. Overall efforts to promote equity in the community 13.5% 29.6% 39.8% 13.0% 4.1% Q2-5. Overall quality of economic development 14.7% 44.4% 32.7% 6.7% 1.5% Q2-6. Overall quality of public safety 42.4% 46.6% 7.5% 2.7% 0.8% Q2-7. Overall quality of human services (support for people in times of need) 17.0% 36.6% 38.0% 6.6% 1.9% Q2-8. Overall quality of development services 12.5% 35.4% 42.4% 6.5% 3.2% Q2-9. Overall quality of parks properties& facilities 46.8% 43.0% 6.6% 3.0% 0.5% Q2-10.Overall quality of recreation activities, events&services 40.0% 46.1% 11.2% 2.2% 0.5% Q2-11.Overall quality of public art&arts programming 52.3% 34.6% 9.9% 2.1% 1.0% Q2-12.Overall quality of public transportation 13.7% 23.0% 38.7% 17.6% 7.0% Q2-13.Overall quality of City's public library services 55.7% 35.0% 8.1% 1.1% 0.2% Q2-14.Overall quality of natural resources including streams,wetlands, &urban forests 43.9% 43.9% 8.9% 3.4% 0.0% ETC Institute(2021) Page 63 2021 City of Lake Oswego Resident Survey: Findings Report Q3. Which THREE of the items listed in Question 2 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q3.Top choice Number Percent Overall effectiveness of City's communication with the public 32 5.3% Overall effectiveness of City's efforts towards sustainability (meeting community's needs without compromising needs of future generations) 53 8.7% Overall effectiveness of City's efforts to respond to climate change(e.g., reducing carbon emissions) 78 12.8% Overall efforts to promote equity in the community 86 14.1% Overall quality of economic development 36 5.9% Overall quality of public safety 111 18.2% Overall quality of human services(support for people in times of need) 20 3.3% Overall quality of development services 13 2.1% Overall quality of parks properties&facilities 34 5.6% Overall quality of recreation activities,events&services 13 2.1% Overall quality of public art&arts programming 1 0.2% Overall quality of public transportation 30 4.9% Overall quality of City's public library services 7 1.1% Overall quality of natural resources including streams, wetlands,&urban forests 34 5.6% None chosen 61 10.0% Total 609 100.0% Q3. Which THREE of the items listed in Question 2 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q3. 2nd choice Number Percent Overall effectiveness of City's communication with the public 22 3.6% Overall effectiveness of City's efforts towards sustainability (meeting community's needs without compromising needs of future generations) 83 13.6% Overall effectiveness of City's efforts to respond to climate change(e.g., reducing carbon emissions) 54 8.9% Overall efforts to promote equity in the community 59 9.7% Overall quality of economic development 47 7.7% Overall quality of public safety 54 8.9% Overall quality of human services(support for people in times of need) 39 6.4% Overall quality of development services 16 2.6% Overall quality of parks properties&facilities 44 7.2% Overall quality of recreation activities,events&services 24 3.9% Overall quality of public art&arts programming 5 0.8% Overall quality of public transportation 41 6.7% Overall quality of City's public library services 10 1.6% Overall quality of natural resources including streams, wetlands,&urban forests 39 6.4% None chosen 72 11.8% Total 609 100.0% ETC Institute(2021) Page 64 2021 City of Lake Oswego Resident Survey: Findings Report Q3. Which THREE of the items listed in Question 2 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q3. 3rd choice Number Percent Overall effectiveness of City's communication with the public 30 4.9% Overall effectiveness of City's efforts towards sustainability (meeting community's needs without compromising needs of future generations) 48 7.9% Overall effectiveness of City's efforts to respond to climate change(e.g., reducing carbon emissions) 50 8.2% Overall efforts to promote equity in the community 55 9.0% Overall quality of economic development 40 6.6% Overall quality of public safety 33 5.4% Overall quality of human services(support for people in times of need) 48 7.9% Overall quality of development services 26 4.3% Overall quality of parks properties&facilities 48 7.9% Overall quality of recreation activities,events&services 33 5.4% Overall quality of public art&arts programming 7 1.1% Overall quality of public transportation 44 7.2% Overall quality of City's public library services 18 3.0% Overall quality of natural resources including streams, wetlands,&urban forests 42 6.9% None chosen 87 14.3% Total 609 100.0% F PJ1'AliiiUJWIC01ly .?i Q3. Which THREE of the items listed in Question 2 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 3) Q3.Sum of top 3 choices Number Percent Overall effectiveness of City's communication with the public 84 13.8% Overall effectiveness of City's efforts towards sustainability (meeting community's needs without compromising needs of future generations) 184 30.2% Overall effectiveness of City's efforts to respond to climate change(e.g., reducing carbon emissions) 182 29.9% Overall efforts to promote equity in the community 200 32.8% Overall quality of economic development 123 20.2% Overall quality of public safety 198 32.5% Overall quality of human services(support for people in times of need) 107 17.6% Overall quality of development services 55 9.0% Overall quality of parks properties&facilities 126 20.7% Overall quality of recreation activities,events&services 70 11.5% Overall quality of public art&arts programming 13 2.1% Overall quality of public transportation 115 18.9% Overall quality of City's public library services 35 5.7% Overall quality of natural resources including streams, wetlands,&urban forests 115 18.9% None chosen 61 10.0% Total 1668 ETC Institute(2021) Page 65 2021 City of Lake Oswego Resident Survey: Findings Report Q4. Public Safety. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. (N=609) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q4-1. Overall quality of Lake Oswego Police protection 45.0% 39.6% 8.0% 2.3% 1.0% 4.1% Q4-2.Visibility of Lake Oswego Police in the community 38.9% 38.4% 14.9% 3.9% 1.0% 2.8% Q4-3. Lake Oswego Police response to situations involving individuals with cognitive or mental challenges 13.6% 13.1% 16.6% 2.5% 0.8% 53.4% Q4-4. Level of respect Lake Oswego Police officers show community members 36.0% 32.2% 11.8% 3.1% 1.1% 15.8% Q4-5.Your level of trust in Lake Oswego Police officers to act in the best interest of community 41.1% 34.8% 13.3% 3.0% 1.3% 6.6% Q4-6.Availability of information about Lake Oswego police programs&activities 12.6% 21.8% 31.4% 6.7% 1.1% 26.3% Q4-7. Overall quality of Lake Oswego emergency medical &fire services 46.0% 29.2% 7.1% 0.2% 0.2% 17.4% Q4-8. Fire education programs in the community 18.2% 22.8% 17.2% 1.6% 0.3% 39.7% Q4-9.Overall quality of emergency medical services by Lake Oswego Fire 39.7% 23.3% 6.9% 0.0% 0.2% 29.9% Q4-10. Risk reduction &education programs(e.g.,wildfire prevention &inspections, CPR training) 14.8% 23.3% 19.9% 3.9% 0.8% 37.3% Q4-11. Level of community engagement&outreach from Lake Oswego Police& Fire 20.2% 27.9% 23.0% 4.3% 0.3% 24.3% ETC Institute(2021) Page 66 2021 City of Lake Oswego Resident Survey: Findings Report Ui'/II.lu lliil'lc►i ./►IlIPIlila Q4. Public Safety. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. (without "don't know") (N=609) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q4-1. Overall quality of Lake Oswego Police protection 46.9% 41.3% 8.4% 2.4% 1.0% Q4-2.Visibility of Lake Oswego Police in the community 40.0% 39.5% 15.4% 4.1% 1.0% Q4-3. Lake Oswego Police response to situations involving individuals with cognitive or mental challenges 29.2% 28.2% 35.6% 5.3% 1.8% Q4-4. Level of respect Lake Oswego Police officers show community members 42.7% 38.2% 14.0% 3.7% 1.4% Q4-5.Your level of trust in Lake Oswego Police officers to act in the best interest of community 43.9% 37.3% 14.2% 3.2% 1.4% Q4-6.Availability of information about Lake Oswego police programs&activities 17.1% 29.6% 42.5% 9.1% 1.6% Q4-7. Overall quality of Lake Oswego emergency medical &fire services 55.7% 35.4% 8.5% 0.2% 0.2% Q4-8. Fire education programs in the community 30.2% 37.9% 28.6% 2.7% 0.5% Q4-9. Overall quality of emergency medical services by Lake Oswego Fire 56.7% 33.3% 9.8% 0.0% 0.2% Q4-10. Risk reduction&education programs(e. g.,wildfire prevention &inspections,CPR training) 23.6% 37.2% 31.7% 6.3% 1.3% Q4-11. Level of community engagement& outreach from Lake Oswego Police&Fire 26.7% 36.9% 30.4% 5.6% 0.4% ETC Institute(2021) Page 67 2021 City of Lake Oswego Resident Survey: Findings Report Q5. Which THREE of the items listed in Question 4 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q5.Top choice Number Percent Overall quality of Lake Oswego Police protection 150 24.6% Visibility of Lake Oswego Police in the community 47 7.7% Lake Oswego Police response to situations involving individuals with cognitive or mental challenges 101 16.6% Level of respect Lake Oswego Police officers show community members 35 5.7% Your level of trust in Lake Oswego Police officers to act in the best interest of community 36 5.9% Availability of information about Lake Oswego police programs&activities 33 5.4% Overall quality of Lake Oswego emergency medical &fire services 27 4.4% Fire education programs in the community 17 2.8% Overall quality of emergency medical services by Lake Oswego Fire 4 0.7% Risk reduction&education programs(e.g.,wildfire prevention & inspections, CPR training) 60 9.9% Level of community engagement&outreach from Lake Oswego Police& Fire 37 6.1% None chosen 62 10.2% Total 609 100.0% Q5. Which THREE of the items listed in Question 4 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q5. 2nd choice Number Percent Overall quality of Lake Oswego Police protection 36 5.9% Visibility of Lake Oswego Police in the community 58 9.5% Lake Oswego Police response to situations involving individuals with cognitive or mental challenges 43 7.1% Level of respect Lake Oswego Police officers show community members 50 8.2% Your level of trust in Lake Oswego Police officers to act in the best interest of community 54 8.9% Availability of information about Lake Oswego police programs&activities 44 7.2% Overall quality of Lake Oswego emergency medical &fire services 64 10.5% Fire education programs in the community 43 7.1% Overall quality of emergency medical services by Lake Oswego Fire 31 5.1% Risk reduction&education programs(e.g.,wildfire prevention & inspections, CPR training) 62 10.2% Level of community engagement&outreach from Lake Oswego Police& Fire 40 6.6% None chosen 84 13.8% Total 609 100.0% ETC Institute(2021) Page 68 2021 City of Lake Oswego Resident Survey: Findings Report Q5. Which THREE of the items listed in Question 4 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q5. 3rd choice Number Percent Overall quality of Lake Oswego Police protection 22 3.6% Visibility of Lake Oswego Police in the community 32 5.3% Lake Oswego Police response to situations involving individuals with cognitive or mental challenges 66 10.8% Level of respect Lake Oswego Police officers show community members 27 4.4% Your level of trust in Lake Oswego Police officers to act in the best interest of community 51 8.4% Availability of information about Lake Oswego police programs&activities 43 7.1% Overall quality of Lake Oswego emergency medical &fire services 46 7.6% Fire education programs in the community 35 5.7% Overall quality of emergency medical services by Lake Oswego Fire 47 7.7% Risk reduction&education programs(e.g.,wildfire prevention & inspections, CPR training) 67 11.0% Level of community engagement&outreach from Lake Oswego Police&Fire 69 11.3% None chosen 104 17.1% Total 609 100.0% 1,1111'/IC M III WiUl.le1 Ul 4.. Q5. Which THREE of the items listed in Question 4 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (ton 3) Q5.Sum of top 3 choices Number Percent Overall quality of Lake Oswego Police protection 208 34.2% Visibility of Lake Oswego Police in the community 137 22.5% Lake Oswego Police response to situations involving individuals with cognitive or mental challenges 210 34.5% Level of respect Lake Oswego Police officers show community members 112 18.4% Your level of trust in Lake Oswego Police officers to act in the best interest of community 141 23.2% Availability of information about Lake Oswego police programs&activities 120 19.7% Overall quality of Lake Oswego emergency medical &fire services 137 22.5% Fire education programs in the community 95 15.6% Overall quality of emergency medical services by Lake Oswego Fire 82 13.5% Risk reduction&education programs(e.g.,wildfire prevention & inspections, CPR training) 189 31.0% Level of community engagement&outreach from Lake Oswego Police& Fire 146 24.0% None chosen 62 10.2% Total 1639 ETC Institute(2021) Page 69 2021 City of Lake Oswego Resident Survey: Findings Report Q6. Parks and Recreation. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (N=609) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q6-1.Appearance&maintenance of City parks 51.6% 40.4% 5.4% 1.0% 0.0% 1.6% Q6-2. Opportunities to participate in environmental stewardship activities 22.3% 30.9% 19.0% 3.0% 0.3% 24.5% Q6-3. Preservation of natural areas such as forested areas& open spaces 32.7% 43.8% 12.5% 4.4% 2.0% 4.6% Q6-4. Quality of facilities(e.g., picnic shelters, playgrounds in City parks) 40.4% 46.0% 7.6% 3.0% 0.0% 3.1% Q6-5.Quality of outdoor athletic fields(e.g., baseball,soccer, football) 37.1% 37.1% 9.4% 2.5% 0.7% 13.3% Q6-6. Quality of recreational areas for dogs 25.9% 29.9% 14.0% 3.4% 1.8% 25.0% Q6-7. Proximity of parks to your home 48.4% 39.2% 7.4% 1.8% 0.3% 2.8% Q6-8.Quality of health &wellness& fitness opportunities 21.3% 32.3% 19.4% 4.4% 0.3% 22.2% Q6-9.Quality of enrichment opportunities(art, language, dance,safety) 20.0% 30.9% 20.5% 2.3% 0.5% 25.8% Q6-10.Quality of youth &teen opportunities(classes,Teen Lounge) 13.3% 16.6% 18.9% 2.5% 0.5% 48.3% Q6-11.Quality of outdoor recreation opportunities (gardening,water sports, hiking/ walks) 31.4% 36.8% 15.8% 3.4% 0.8% 11.8% Q6-12.Quality of fee-based recreation activities(camps, lifelong learning,golf,tennis, senior specific) 21.2% 31.2% 18.1% 3.0% 0.8% 25.8% ETC Institute(2021) Page 70 2021 City of Lake Oswego Resident Survey: Findings Report Q6. Parks and Recreation. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q6-13.Quality of events provided (concerts, movies, farmers' markets, holiday celebrations) 41.5% 42.5% 9.0% 1.1% 0.3% 5.4% ETC Institute(2021) Page 71 2021 City of Lake Oswego Resident Survey: Findings Report Ui'iII.lu lliill1u1►lrs./►IMA Q6. Parks and Recreation. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (without "don't know") (N=609) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q6-1.Appearance&maintenance of City parks 52.4% 41.1% 5.5% 1.0% 0.0% Q6-2. Opportunities to participate in environmental stewardship activities 29.6% 40.9% 25.2% 3.9% 0.4% Q6-3. Preservation of natural areas such as forested areas&open spaces 34.3% 46.0% 13.1% 4.6% 2.1% Q6-4. Quality of facilities(e.g., picnic shelters, playgrounds in City parks) 41.7% 47.5% 7.8% 3.1% 0.0% Q6-5. Quality of outdoor athletic fields(e.g., baseball,soccer,football) 42.8% 42.8% 10.8% 2.8% 0.8% Q6-6. Quality of recreational areas for dogs 34.6% 39.8% 18.6% 4.6% 2.4% Q6-7. Proximity of parks to your home 49.8% 40.4% 7.6% 1.9% 0.3% Q6-8. Quality of health &wellness&fitness opportunities 27.4% 41.6% 24.9% 5.7% 0.4% Q6-9. Quality of enrichment opportunities(art, language,dance,safety) 27.0% 41.6% 27.7% 3.1% 0.7% Q6-10.Quality of youth&teen opportunities (classes,Teen Lounge) 25.7% 32.1% 36.5% 4.8% 1.0% Q6-11.Quality of outdoor recreation opportunities(gardening,water sports, hiking/walks) 35.6% 41.7% 17.9% 3.9% 0.9% Q6-12.Quality of fee-based recreation activities(camps, lifelong learning,golf, tennis,senior specific) 28.5% 42.0% 24.3% 4.0% 1.1% Q6-13.Quality of events provided (concerts, movies,farmers' markets, holiday celebrations) 43.9% 45.0% 9.5% 1.2% 0.3% ETC Institute(2021) Page 72 2021 City of Lake Oswego Resident Survey: Findings Report Q7. Which THREE of the Parks and Recreation items listed in Question 6 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q7.Top choice Number Percent Appearance&maintenance of City parks 116 19.0% Opportunities to participate in environmental stewardship activities 29 4.8% Preservation of natural areas such as forested areas&open spaces 134 22.0% Quality of facilities(e.g., picnic shelters, playgrounds in City parks) 38 6.2% Quality of outdoor athletic fields(e.g., baseball,soccer, football) 25 4.1% Quality of recreational areas for dogs 21 3.4% Proximity of parks to your home 13 2.1% Quality of health &wellness&fitness opportunities 39 6.4% Quality of enrichment opportunities(art, language,dance, safety) 11 1.8% Quality of youth &teen opportunities(classes,Teen Lounge) 36 5.9% Quality of outdoor recreation opportunities(gardening,water sports, hiking/walks) 21 3.4% Quality of fee-based recreation activities(camps, lifelong learning,golf,tennis,senior specific) 19 3.1% Quality of events provided (concerts, movies,farmers' markets, holiday celebrations) 35 5.7% None chosen 72 11.8% Total 609 100.0% ETC Institute(2021) Page 73 2021 City of Lake Oswego Resident Survey: Findings Report Q7. Which THREE of the Parks and Recreation items listed in Question 6 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q7. 2nd choice Number Percent Appearance&maintenance of City parks 57 9.4% Opportunities to participate in environmental stewardship activities 31 5.1% Preservation of natural areas such as forested areas&open spaces 92 15.1% Quality of facilities(e.g., picnic shelters, playgrounds in City parks) 59 9.7% Quality of outdoor athletic fields(e.g., baseball,soccer, football) 34 5.6% Quality of recreational areas for dogs 24 3.9% Proximity of parks to your home 9 1.5% Quality of health &wellness&fitness opportunities 34 5.6% Quality of enrichment opportunities(art, language,dance, safety) 28 4.6% Quality of youth &teen opportunities(classes,Teen Lounge) 23 3.8% Quality of outdoor recreation opportunities(gardening,water sports, hiking/walks) 36 5.9% Quality of fee-based recreation activities(camps, lifelong learning,golf,tennis,senior specific) 35 5.7% Quality of events provided (concerts, movies,farmers' markets, holiday celebrations) 51 8.4% None chosen 96 15.8% Total 609 100.0% ETC Institute(2021) Page 74 2021 City of Lake Oswego Resident Survey: Findings Report Q7. Which THREE of the Parks and Recreation items listed in Question 6 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q7. 3rd choice Number Percent Appearance&maintenance of City parks 39 6.4% Opportunities to participate in environmental stewardship activities 23 3.8% Preservation of natural areas such as forested areas&open spaces 41 6.7% Quality of facilities(e.g., picnic shelters, playgrounds in City parks) 68 11.2% Quality of outdoor athletic fields(e.g., baseball,soccer, football) 33 5.4% Quality of recreational areas for dogs 22 3.6% Proximity of parks to your home 16 2.6% Quality of health &wellness&fitness opportunities 38 6.2% Quality of enrichment opportunities(art, language,dance, safety) 20 3.3% Quality of youth &teen opportunities(classes,Teen Lounge) 41 6.7% Quality of outdoor recreation opportunities(gardening,water sports, hiking/walks) 40 6.6% Quality of fee-based recreation activities(camps, lifelong learning,golf,tennis,senior specific) 40 6.6% Quality of events provided (concerts, movies,farmers' markets, holiday celebrations) 71 11.7% None chosen 117 19.2% Total 609 100.0% ETC Institute(2021) Page 75 2021 City of Lake Oswego Resident Survey: Findings Report F PJ 1'A LC i DJ WIC Lii Lit .?i Q7. Which THREE of the Parks and Recreation items listed in Question 6 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (ton 3) Q7.Sum of top 3 choices Number Percent Appearance&maintenance of City parks 212 34.8% Opportunities to participate in environmental stewardship activities 83 13.6% Preservation of natural areas such as forested areas&open spaces 267 43.8% Quality of facilities(e.g., picnic shelters, playgrounds in City parks) 165 27.1% Quality of outdoor athletic fields(e.g., baseball,soccer, football) 92 15.1% Quality of recreational areas for dogs 67 11.0% Proximity of parks to your home 38 6.2% Quality of health &wellness&fitness opportunities 111 18.2% Quality of enrichment opportunities(art, language,dance, safety) 59 9.7% Quality of youth &teen opportunities(classes,Teen Lounge) 100 16.4% Quality of outdoor recreation opportunities(gardening,water sports, hiking/walks) 97 15.9% Quality of fee-based recreation activities(camps, lifelong learning,golf,tennis,senior specific) 94 15.4% Quality of events provided (concerts, movies,farmers' markets, holiday celebrations) 157 25.8% None chosen 72 11.8% Total 1614 ETC Institute(2021) Page 76 2021 City of Lake Oswego Resident Survey: Findings Report Q8. Infrastructure. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. (N=609) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q8-1.Adequacy of street lighting along major roadways& intersections 21.2% 48.8% 12.5% 13.0% 3.0% 1.6% Q8-2.Availability of pedestrian pathways in your neighborhood 17.6% 34.8% 16.6% 19.2% 9.7% 2.1% Q8-3. Condition of pedestrian pathways in your neighborhood 16.3% 36.5% 20.2% 15.4% 8.9% 2.8% Q8-4.Availability of pedestrian pathways on major streets& routes 13.8% 39.4% 18.9% 16.3% 7.2% 4.4% Q8-5. Condition of pedestrian pathways on major streets& routes 13.8% 40.6% 23.8% 10.8% 5.4% 5.6% Q8-6.Condition of pavement markings on streets 12.5% 47.6% 24.5% 8.2% 3.9% 3.3% Q8-7.Condition of street signs& traffic signals 23.0% 52.1% 17.6% 3.1% 2.0% 2.3% Q8-8. Maintenance of major City streets 20.5% 50.9% 18.2% 5.7% 3.0% 1.6% Q8-9. Maintenance of neighborhood City streets 14.1% 39.9% 23.0% 13.3% 7.1% 2.6% Q8-10. Mowing&tree trimming along streets 14.6% 40.7% 22.0% 14.8% 4.4% 3.4% Q8-11.Snow&ice response on major City streets 13.1% 38.6% 24.3% 11.0% 3.4% 9.5% Q8-12. Frequency of street sweeping along roadways 17.2% 39.7% 23.8% 11.0% 3.4% 4.8% Q8-13.Overall quality of stormwater management&flood control in roadways 12.6% 44.3% 24.0% 8.4% 2.1% 8.5% ETC Institute(2021) Page 77 2021 City of Lake Oswego Resident Survey: Findings Report Ui'iII.lu lliill1u1►lrs./►Ili IA Q8. Infrastructure. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. (without "don't know") (N=609) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q8-1.Adequacy of street lighting along major roadways&intersections 21.5% 49.6% 12.7% 13.2% 3.0% Q8-2.Availability of pedestrian pathways in your neighborhood 18.0% 35.6% 16.9% 19.6% 9.9% Q8-3. Condition of pedestrian pathways in your neighborhood 16.7% 37.5% 20.8% 15.9% 9.1% Q8-4.Availability of pedestrian pathways on major streets& routes 14.4% 41.2% 19.8% 17.0% 7.6% Q8-5. Condition of pedestrian pathways on major streets& routes 14.6% 43.0% 25.2% 11.5% 5.7% Q8-6. Condition of pavement markings on streets 12.9% 49.2% 25.3% 8.5% 4.1% Q8-7. Condition of street signs&traffic signals 23.5% 53.3% 18.0% 3.2% 2.0% Q8-8. Maintenance of major City streets 20.9% 51.8% 18.5% 5.8% 3.0% Q8-9. Maintenance of neighborhood City streets 14.5% 41.0% 23.6% 13.7% 7.3% Q8-10. Mowing&tree trimming along streets 15.1% 42.2% 22.8% 15.3% 4.6% Q8-11.Snow&ice response on major City streets 14.5% 42.6% 26.9% 12.2% 3.8% Q8-12. Frequency of street sweeping along roadways 18.1% 41.7% 25.0% 11.6% 3.6% Q8-13.Overall quality of stormwater management&flood control in roadways 13.8% 48.5% 26.2% 9.2% 2.3% ETC Institute(2021) Page 78 2021 City of Lake Oswego Resident Survey: Findings Report Q9. Which THREE of the items listed in Question 8 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q9.Top choice Number Percent Adequacy of street lighting along major roadways& intersections 74 12.2% Availability of pedestrian pathways in your neighborhood 113 18.6% Condition of pedestrian pathways in your neighborhood 28 4.6% Availability of pedestrian pathways on major streets&routes 62 10.2% Condition of pedestrian pathways on major streets&routes 14 2.3% Condition of pavement markings on streets 11 1.8% Condition of street signs&traffic signals 12 2.0% Maintenance of major City streets 48 7.9% Maintenance of neighborhood City streets 54 8.9% Mowing&tree trimming along streets 42 6.9% Snow&ice response on major City streets 31 5.1% Frequency of street sweeping along roadways 29 4.8% Overall quality of stormwater management&flood control in roadways 27 4.4% None chosen 64 10.5% Total 609 100.0% Q9. Which THREE of the items listed in Question 8 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q9. 2nd choice Number Percent Adequacy of street lighting along major roadways& intersections 35 5.7% Availability of pedestrian pathways in your neighborhood 48 7.9% Condition of pedestrian pathways in your neighborhood 48 7.9% Availability of pedestrian pathways on major streets&routes 63 10.3% Condition of pedestrian pathways on major streets&routes 42 6.9% Condition of pavement markings on streets 19 3.1% Condition of street signs&traffic signals 11 1.8% Maintenance of major City streets 37 6.1% Maintenance of neighborhood City streets 81 13.3% Mowing&tree trimming along streets 40 6.6% Snow&ice response on major City streets 35 5.7% Frequency of street sweeping along roadways 27 4.4% Overall quality of stormwater management&flood control in roadways 39 6.4% None chosen 84 13.8% Total 609 100.0% ETC Institute(2021) Page 79 2021 City of Lake Oswego Resident Survey: Findings Report Q9. Which THREE of the items listed in Question 8 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q9. 3rd choice Number Percent Adequacy of street lighting along major roadways& intersections 42 6.9% Availability of pedestrian pathways in your neighborhood 35 5.7% Condition of pedestrian pathways in your neighborhood 35 5.7% Availability of pedestrian pathways on major streets&routes 47 7.7% Condition of pedestrian pathways on major streets&routes 24 3.9% Condition of pavement markings on streets 20 3.3% Condition of street signs&traffic signals 9 1.5% Maintenance of major City streets 37 6.1% Maintenance of neighborhood City streets 70 11.5% Mowing&tree trimming along streets 49 8.0% Snow&ice response on major City streets 49 8.0% Frequency of street sweeping along roadways 30 4.9% Overall quality of stormwater management&flood control in roadways 52 8.5% None chosen 110 18.1% Total 609 100.0% .lUj ill lei 71SJ II•lei L .?J Q9. Which THREE of the items listed in Question 8 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 3) Q9.Sum of top 3 choices Number Percent Adequacy of street lighting along major roadways& intersections 151 24.8% Availability of pedestrian pathways in your neighborhood 196 32.2% Condition of pedestrian pathways in your neighborhood 111 18.2% Availability of pedestrian pathways on major streets&routes 172 28.2% Condition of pedestrian pathways on major streets&routes 80 13.1% Condition of pavement markings on streets 50 8.2% Condition of street signs&traffic signals 32 5.3% Maintenance of major City streets 122 20.0% Maintenance of neighborhood City streets 205 33.7% Mowing&tree trimming along streets 131 21.5% Snow&ice response on major City streets 115 18.9% Frequency of street sweeping along roadways 86 14.1% Overall quality of stormwater management&flood control in roadways 118 19.4% None chosen 64 10.5% Total 1633 ETC Institute(2021) Page 80 2021 City of Lake Oswego Resident Survey: Findings Report Q10. Mobility. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. (N=609) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q10-1.Accessibility of streets& sidewalks for people with disabilities 10.3% 24.8% 23.0% 8.7% 3.9% 29.2% Q10-2. Ease of parking in Downtown 17.2% 43.5% 21.5% 10.8% 1.6% 5.3% Q10-3. Ease of parking in Lake Grove Village Center 7.4% 26.3% 23.5% 15.8% 5.7% 21.3% Q10-4. Ease of travel by bicycle in Lake Oswego 6.9% 17.9% 26.8% 15.1% 6.1% 27.3% Q10-5. Ease of walking in Lake Oswego 19.9% 43.8% 19.0% 10.2% 3.1% 3.9% Q10-6. Ease of travel by public transportation (buses) in Lake Oswego 5.4% 12.6% 21.0% 11.5% 6.2% 43.2% (Ia'I 11.LS1•1 iY I1•I Ll r II.1 lIllila Q10. Mobility. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. (without "don't know") (N=609) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q10-1.Accessibility of streets&sidewalks for people with disabilities 14.6% 35.0% 32.5% 12.3% 5.6% Q10-2. Ease of parking in Downtown 18.2% 45.9% 22.7% 11.4% 1.7% Q10-3. Ease of parking in Lake Grove Village Center 9.4% 33.4% 29.9% 20.0% 7.3% Q10-4. Ease of travel by bicycle in Lake Oswego 9.5% 24.6% 36.8% 20.8% 8.4% Q10-5. Ease of walking in Lake Oswego 20.7% 45.6% 19.8% 10.6% 3.2% Q10-6. Ease of travel by public transportation (buses) in Lake Oswego 9.5% 22.3% 37.0% 20.2% 11.0% ETC Institute(2021) Page 81 2021 City of Lake Oswego Resident Survey: Findings Report Q11. Which THREE of the items listed in Question 10 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q11.Top choice Number Percent Accessibility of streets&sidewalks for people with disabilities 89 14.6% Ease of parking in Downtown 100 16.4% Ease of parking in Lake Grove Village Center 68 11.2% Ease of travel by bicycle in Lake Oswego 93 15.3% Ease of walking in Lake Oswego 114 18.7% Ease of travel by public transportation (buses) in Lake Oswego 65 10.7% None chosen 80 13.1% Total 609 100.0% Q11. Which THREE of the items listed in Question 10 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q11.2nd choice Number Percent Accessibility of streets&sidewalks for people with disabilities 60 9.9% Ease of parking in Downtown 92 15.1% Ease of parking in Lake Grove Village Center 84 13.8% Ease of travel by bicycle in Lake Oswego 90 14.8% Ease of walking in Lake Oswego 117 19.2% Ease of travel by public transportation (buses) in Lake Oswego 51 8.4% None chosen 115 18.9% Total 609 100.0% Q11. Which THREE of the items listed in Question 10 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q11.3rd choice Number Percent Accessibility of streets&sidewalks for people with disabilities 79 13.0% Ease of parking in Downtown 65 10.7% Ease of parking in Lake Grove Village Center 53 8.7% Ease of travel by bicycle in Lake Oswego 58 9.5% Ease of walking in Lake Oswego 98 16.1% Ease of travel by public transportation (buses) in Lake Oswego 86 14.1% None chosen 170 27.9% Total 609 100.0% ETC Institute(2021) Page 82 2021 City of Lake Oswego Resident Survey: Findings Report i►1MJ 1'A LC i DJ WIC Lii Lit .?i Q11. Which THREE of the items listed in Question 10 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 3) Q11.Sum of top 3 choices Number Percent Accessibility of streets&sidewalks for people with disabilities 228 37.4% Ease of parking in Downtown 257 42.2% Ease of parking in Lake Grove Village Center 205 33.7% Ease of travel by bicycle in Lake Oswego 241 39.6% Ease of walking in Lake Oswego 329 54.0% Ease of travel by public transportation (buses) in Lake Oswego 202 33.2% None chosen 80 13.1% Total 1542 ETC Institute(2021) Page 83 2021 City of Lake Oswego Resident Survey: Findings Report Q12. Library Services. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (N=609) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q12-1.Access to computers& library Wi-Fi 26.3% 22.0% 7.1% 0.0% 0.2% 44.5% Q12-2. Library of Things collection 17.1% 16.6% 9.9% 0.5% 0.0% 56.0% Q12-3. Events&services for adults 19.5% 25.3% 11.5% 1.5% 0.2% 42.0% Q12-4. Events&services for children 18.4% 21.2% 10.8% 1.1% 0.2% 48.3% Q12-5. Events&services for teens 12.5% 12.5% 13.1% 0.8% 0.3% 60.8% Q12-6. Library as a hub of community information & gathering 17.6% 23.8% 18.6% 2.6% 0.7% 36.8% Q12-7.Outreach programs& services provided outside of library(e.g., homebound delivery, pop-up library booths, etc.) 11.8% 13.6% 16.6% 1.3% 0.3% 56.3% Q12-8. Reader's advisory (assistance finding something to read) 20.4% 15.9% 11.0% 0.5% 0.2% 52.1% Q12-9.Selection of digital resources available online(e.g., eBooks,downloadable audio, streaming films) 18.9% 24.8% 10.0% 2.1% 0.8% 43.3% Q12-10.Selection of physical resources available(books,CDs, &DVDs) 24.5% 26.6% 11.2% 0.8% 0.2% 36.8% Q12-11. Library provides a source of reliable&accurate information 28.1% 28.6% 7.1% 0.2% 0.5% 35.6% Q12-12.Selection of reference& research tools 21.7% 25.0% 9.4% 0.2% 0.2% 43.7% Q12-13.Special reading programs(Summer Library Challenge, LO Reads,etc.) 23.5% 24.1% 9.7% 0.3% 0.3% 42.0% ETC Institute(2021) Page 84 2021 City of Lake Oswego Resident Survey: Findings Report Q12. Library Services. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q12-14.Quality of customer service 37.4% 25.9% 6.1% 0.8% 0.7% 29.1% Q12-15.Quality of Lake Oswego Public Library facility 32.7% 27.4% 11.5% 2.1% 0.7% 25.6% ETC Institute(2021) Page 85 2021 City of Lake Oswego Resident Survey: Findings Report 1ii'i11.Lulliill1u1►lrs./►IMA Q12. Library Services. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (without "don't know") (N=609) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q12-1.Access to computers&library Wi-Fi 47.3% 39.6% 12.7% 0.0% 0.3% Q12-2. Library of Things collection 38.8% 37.7% 22.4% 1.1% 0.0% Q12-3. Events&services for adults 33.7% 43.6% 19.8% 2.5% 0.3% Q12-4. Events&services for children 35.6% 41.0% 21.0% 2.2% 0.3% Q12-5. Events&services for teens 31.8% 31.8% 33.5% 2.1% 0.8% Q12-6. Library as a hub of community information &gathering 27.8% 37.7% 29.4% 4.2% 1.0% Q12-7.Outreach programs&services provided outside of library(e.g., homebound delivery, pop-up library booths, etc.) 27.1% 31.2% 38.0% 3.0% 0.8% Q12-8. Reader's advisory(assistance finding something to read) 42.5% 33.2% 22.9% 1.0% 0.3% Q12-9.Selection of digital resources available online (e.g., eBooks,downloadable audio, streaming films) 33.3% 43.8% 17.7% 3.8% 1.4% Q12-10.Selection of physical resources available(books,CDs,&DVDs) 38.7% 42.1% 17.7% 1.3% 0.3% Q12-11. Library provides a source of reliable& accurate information 43.6% 44.4% 11.0% 0.3% 0.8% Q12-12.Selection of reference& research tools 38.5% 44.3% 16.6% 0.3% 0.3% Q12-13.Special reading programs(Summer Library Challenge, LO Reads,etc.) 40.5% 41.6% 16.7% 0.6% 0.6% Q12-14.Quality of customer service 52.8% 36.6% 8.6% 1.2% 0.9% Q12-15.Quality of Lake Oswego Public Library facility 43.9% 36.9% 15.5% 2.9% 0.9% ETC Institute(2021) Page 86 2021 City of Lake Oswego Resident Survey: Findings Report Q13. Which THREE of the items listed in Question 12 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q13.Top choice Number Percent Access to computers&library Wi-Fi 30 4.9% Library of Things collection 18 3.0% Events&services for adults 28 4.6% Events&services for children 46 7.6% Events&services for teens 15 2.5% Library as a hub of community information &gathering 47 7.7% Outreach programs&services provided outside of library(e.g., homebound delivery, pop-up library booths,etc.) 34 5.6% Reader's advisory(assistance finding something to read) 5 0.8% Selection of digital resources available online (e.g.,eBooks, downloadable audio,streaming films) 47 7.7% Selection of physical resources available(books,CDs,&DVDs) 24 3.9% Library provides a source of reliable&accurate information 13 2.1% Selection of reference& research tools 6 1.0% Special reading programs(Summer Library Challenge, LO Reads, etc.) 10 1.6% Quality of customer service 21 3.4% Quality of Lake Oswego Public Library facility 57 9.4% None chosen 208 34.2% Total 609 100.0% Q13. Which THREE of the items listed in Question 12 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q13.2nd choice Number Percent Access to computers&library Wi-Fi 11 1.8% Library of Things collection 13 2.1% Events&services for adults 23 3.8% Events&services for children 41 6.7% Events&services for teens 35 5.7% Library as a hub of community information &gathering 49 8.0% Outreach programs&services provided outside of library(e.g., homebound delivery, pop-up library booths,etc.) 40 6.6% Reader's advisory(assistance finding something to read) 5 0.8% Selection of digital resources available online (e.g., eBooks, downloadable audio,streaming films) 26 4.3% Selection of physical resources available(books,CDs,&DVDs) 32 5.3% Library provides a source of reliable&accurate information 17 2.8% Selection of reference& research tools 17 2.8% Special reading programs(Summer Library Challenge, LO Reads, etc.) 21 3.4% Quality of customer service 16 2.6% Quality of Lake Oswego Public Library facility 28 4.6% None chosen 235 38.6% Total 609 100.0% ETC Institute(2021) Page 87 2021 City of Lake Oswego Resident Survey: Findings Report Q13. Which THREE of the items listed in Question 12 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q13.3rd choice Number Percent Access to computers&library Wi-Fi 17 2.8% Library of Things collection 11 1.8% Events&services for adults 27 4.4% Events&services for children 28 4.6% Events&services for teens 34 5.6% Library as a hub of community information &gathering 29 4.8% Outreach programs&services provided outside of library(e.g., homebound delivery, pop-up library booths,etc.) 28 4.6% Reader's advisory(assistance finding something to read) 9 1.5% Selection of digital resources available online (e.g.,eBooks, downloadable audio,streaming films) 39 6.4% Selection of physical resources available(books, CDs,&DVDs) 20 3.3% Library provides a source of reliable&accurate information 24 3.9% Selection of reference& research tools 13 2.1% Special reading programs(Summer Library Challenge, LO Reads, etc.) 22 3.6% Quality of customer service 25 4.1% Quality of Lake Oswego Public Library facility 30 4.9% None chosen 253 41.5% Total 609 100.0% f•`III k'I Mal III IU1.1e11e14••1 Q13. Which THREE of the items listed in Question 12 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 3) Q13.Sum of top 3 choices Number Percent Access to computers&library Wi-Fi 58 9.5% Library of Things collection 42 6.9% Events&services for adults 78 12.8% Events&services for children 115 18.9% Events&services for teens 84 13.8% Library as a hub of community information &gathering 125 20.5% Outreach programs&services provided outside of library(e.g., homebound delivery, pop-up library booths,etc.) 102 16.7% Reader's advisory(assistance finding something to read) 19 3.1% Selection of digital resources available online (e.g., eBooks, downloadable audio,streaming films) 112 18.4% Selection of physical resources available(books,CDs,&DVDs) 76 12.5% Library provides a source of reliable&accurate information 54 8.9% Selection of reference& research tools 36 5.9% Special reading programs(Summer Library Challenge, LO Reads, etc.) 53 8.7% Quality of customer service 62 10.2% Quality of Lake Oswego Public Library facility 115 18.9% None chosen 208 34.2% Total 1339 ETC Institute(2021) Page 88 2021 City of Lake Oswego Resident Survey: Findings Report Q14. Growth and Development. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. (N=609) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q14-1.Variety of housing options 13.0% 25.0% 25.0% 20.2% 5.7% 11.2% Q14-2.Availability of quality housing affordable to households earning approximately$75K(80%of median area income for a family of 4)or less 8.0% 12.2% 19.5% 27.1% 12.8% 20.4% Q14-3. Ease of getting a permit(e. g., home remodel or addition) 4.3% 10.3% 23.5% 13.3% 7.6% 41.1% Q14-4. How well Lake Oswego is planning for needed housing 4.9% 9.9% 23.8% 17.2% 6.6% 37.6% Q14-5. How well Lake Oswego is planning for commercial services &jobs 5.4% 12.8% 27.4% 5.9% 3.3% 45.2% Q14-6.Overall quality of new development in Lake Oswego 13.5% 28.4% 27.1% 8.7% 6.1% 16.3% Q14-7.Overall enforcement of local codes&ordinances 7.4% 19.9% 24.0% 7.1% 4.1% 37.6% ETC Institute(2021) Page 89 2021 City of Lake Oswego Resident Survey: Findings Report UPI/1I•Lu llill�1�1►�r�ALIMIA Q14. Growth and Development. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. (without "don't know") (N=609) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q14-1.Variety of housing options 14.6% 28.1% 28.1% 22.7% 6.5% Q14-2.Availability of quality housing affordable to households earning approximately$75K(80%of median area income for a family of 4)or less 10.1% 15.3% 24.5% 34.0% 16.1% Q14-3. Ease of getting a permit(e.g., home remodel or addition) 7.2% 17.5% 39.8% 22.6% 12.8% Q14-4. How well Lake Oswego is planning for needed housing 7.9% 15.8% 38.2% 27.6% 10.5% Q14-5. How well Lake Oswego is planning for commercial services&jobs 9.9% 23.4% 50.0% 10.8% 6.0% Q14-6.Overall quality of new development in Lake Oswego 16.1% 33.9% 32.4% 10.4% 7.3% Q14-7.Overall enforcement of local codes& ordinances 11.8% 31.8% 38.4% 11.3% 6.6% ETC Institute(2021) Page 90 2021 City of Lake Oswego Resident Survey: Findings Report Q15. Which THREE of the items listed in Question 14 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q15.Top choice Number Percent Variety of housing options 91 14.9% Availability of quality housing affordable to households earning approximately$75K(80%of median area income for a family of 4)or less 166 27.3% Ease of getting a permit(e.g., home remodel or addition) 78 12.8% How well Lake Oswego is planning for needed housing 35 5.7% How well Lake Oswego is planning for commercial services& jobs 30 4.9% Overall quality of new development in Lake Oswego 62 10.2% Overall enforcement of local codes&ordinances 31 5.1% None chosen 116 19.0% Total 609 100.0% Q15. Which THREE of the items listed in Question 14 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q15.2nd choice Number Percent Variety of housing options 75 12.3% Availability of quality housing affordable to households earning approximately$75K(80%of median area income for a family of 4) or less 79 13.0% Ease of getting a permit(e.g., home remodel or addition) 56 9.2% How well Lake Oswego is planning for needed housing 94 15.4% How well Lake Oswego is planning for commercial services& jobs 61 10.0% Overall quality of new development in Lake Oswego 60 9.9% Overall enforcement of local codes&ordinances 45 7.4% None chosen 139 22.8% Total 609 100.0% ETC Institute(2021) Page 91 2021 City of Lake Oswego Resident Survey: Findings Report Q15. Which THREE of the items listed in Question 14 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q15.3rd choice Number Percent Variety of housing options 58 9.5% Availability of quality housing affordable to households earning approximately$75K(80%of median area income for a family of 4)or less 18 3.0% Ease of getting a permit(e.g., home remodel or addition) 47 7.7% How well Lake Oswego is planning for needed housing 113 18.6% How well Lake Oswego is planning for commercial services& jobs 63 10.3% Overall quality of new development in Lake Oswego 69 11.3% Overall enforcement of local codes&ordinances 57 9.4% None chosen 184 30.2% Total 609 100.0% !•`1�10111131011:141.1e1 I. 4••1 Q15. Which THREE of the items listed in Question 14 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 3) Q15.Sum of top 3 choices Number Percent Variety of housing options 224 36.8% Availability of quality housing affordable to households earning approximately$75K(80%of median area income for a family of 4) or less 263 43.2% Ease of getting a permit(e.g., home remodel or addition) 181 29.7% How well Lake Oswego is planning for needed housing 242 39.7% How well Lake Oswego is planning for commercial services& jobs 154 25.3% Overall quality of new development in Lake Oswego 191 31.4% Overall enforcement of local codes&ordinances 133 21.8% None chosen 116 19.0% Total 1504 ETC Institute(2021) Page 92 2021 City of Lake Oswego Resident Survey: Findings Report Q16. Sustainability. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. (N=609) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q16-1.Availability of information &resources relating to energy efficiency 10.2% 33.0% 23.8% 6.2% 1.1% 25.6% Q16-2.Availability of information &resources relating to water conservation 14.6% 39.4% 19.0% 5.4% 1.1% 20.4% Q16-3.Availability of information &resources relating to recycling&composting 14.1% 41.2% 19.7% 8.7% 3.0% 13.3% Q16-4.Availability of information &resources relating to wildfire risk reduction 9.7% 29.1% 28.4% 7.7% 3.0% 22.2% Q16-5.Overall quality of solid waste services(e.g.,trash,yard waste, recycling services) 25.6% 40.2% 17.1% 4.9% 2.3% 9.9% �1�I/II•Lu llill�1ui r■ALIl��l�l� Q16. Sustainability. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. (without "don't know") (N=609) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q16-1.Availability of information & resources relating to energy efficiency 13.7% 44.4% 32.0% 8.4% 1.5% Q16-2.Availability of information & resources relating to water conservation 18.4% 49.5% 23.9% 6.8% 1.4% Q16-3.Availability of information & resources relating to recycling&composting 16.3% 47.5% 22.7% 10.0% 3.4% Q16-4.Availability of information & resources relating to wildfire risk reduction 12.4% 37.3% 36.5% 9.9% 3.8% Q16-5.Overall quality of solid waste services (e.g.,trash,yard waste, recycling services) 28.4% 44.6% 18.9% 5.5% 2.6% ETC Institute(2021) Page 93 2021 City of Lake Oswego Resident Survey: Findings Report Q17. Which TWO of the items listed in Question 16 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q17.Top choice Number Percent Availability of information &resources relating to energy efficiency 95 15.6% Availability of information &resources relating to water conservation 5S 9.0% Availability of information &resources relating to recycling& composting 114 18.7% Availability of information &resources relating to wildfire risk reduction 99 16.3% Overall quality of solid waste services(e.g.,trash,yard waste, recycling services) 119 19.5% None chosen 127 20.9% Total 609 100.0% Q17. Which TWO of the items listed in Question 16 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q17.2nd choice Number Percent Availability of information &resources relating to energy efficiency 86 14.1% Availability of information &resources relating to water conservation 112 18.4% Availability of information &resources relating to recycling& composting 108 17.7% Availability of information &resources relating to wildfire risk reduction 74 12.2% Overall quality of solid waste services(e.g.,trash,yard waste, recycling services) 74 12.2% None chosen 155 25.5% Total 609 100.0% ETC Institute(2021) Page 94 2021 City of Lake Oswego Resident Survey: Findings Report 1•11111.il II121 I I1 W44.le1 LU 4. Q17. Which TWO of the items listed in Question 16 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 2) Q17.Sum of top 2 choices Number Percent Availability of information&resources relating to energy efficiency 181 29.7% Availability of information &resources relating to water conservation 167 27.4% Availability of information &resources relating to recycling& composting 222 36.5% Availability of information &resources relating to wildfire risk reduction 173 28.4% Overall quality of solid waste services(e.g.,trash,yard waste, recycling services) 193 31.7% None chosen 127 20.9% Total 1063 ETC Institute(2021) Page 95 2021 City of Lake Oswego Resident Survey: Findings Report Q18. City Leadership and Services. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. (N=609) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q18-1.City's efforts in engaging diverse communities 10.2% 21.5% 26.1% 11.2% 3.4% 27.6% Q18-2.Services that promote cultural awareness,diversity,& inclusion 10.7% 22.0% 26.9% 12.5% 3.8% 24.1% Q18-3. Ease of registering for City programs 13.6% 30.5% 17.4% 3.4% 1.0% 34.0% Q18-4.Overall customer service by City employees 17.6% 38.1% 16.6% 3.6% 1.8% 22.3% Q18-5.Overall quality of leadership provided 13.3% 35.0% 24.1% 4.6% 3.1% 19.9% Q18-6.Overall quality of local governmental services 14.6% 39.1% 23.2% 3.0% 2.0% 18.2% Q18-7.Overall value you receive for your local tax dollars&fees 10.5% 34.2% 28.7% 10.0% 5.4% 11.2% ETC Institute(2021) Page 96 2021 City of Lake Oswego Resident Survey: Findings Report Ui'/II.Luigi'iil'lc►ir■ALIlIPIlila Q18. City Leadership and Services. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. (without "don't know") (N=609) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q18-1.City's efforts in engaging diverse communities 14.1% 29.7% 36.1% 15.4% 4.8% Q18-2.Services that promote cultural awareness, diversity, &inclusion 14.1% 29.0% 35.5% 16.5% 5.0% Q18-3. Ease of registering for City programs 20.6% 46.3% 26.4% 5.2% 1.5% Q18-4.Overall customer service by City employees 22.6% 49.0% 21.4% 4.7% 2.3% Q18-5.Overall quality of leadership provided 16.6% 43.6% 30.1% 5.7% 3.9% Q18-6.Overall quality of local governmental services 17.9% 47.8% 28.3% 3.6% 2.4% Q18-7.Overall value you receive for your local tax dollars&fees 11.8% 38.4% 32.3% 11.3% 6.1% ETC Institute(2021) Page 97 2021 City of Lake Oswego Resident Survey: Findings Report Q19. COVID-19 Initiatives. Please rate your overall satisfaction with the following City initiatives implemented as a result of COVID-19, using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (N=609) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q19-1. Business&nonprofit grants 5.4% 11.8% 18.6% 2.0% 1.1% 61.1% Q19-2.Virtual public meetings 9.9% 30.5% 19.5% 2.8% 0.8% 36.5% Q19-3.Outdoor seating extensions at restaurants 17.9% 45.8% 17.6% 4.8% 1.6% 12.3% Q19-4.Virtual Library speaker series, classes,&programs 10.5% 24.0% 16.3% 1.6% 1.0% 46.6% Q19-5.Virtual Parks&Recreation speaker,series, classes,& programs 8.0% 19.9% 16.6% 2.5% 1.1% 51.9% Q19-6.Online permitting options including virtual pre-application meetings 5.9% 13.6% 17.2% 2.3% 1.0% 59.9% (4U I I■LSJUliill'1S1\'l U Ak''ISA'A' Q19. COVID-19 Initiatives. Please rate your overall satisfaction with the following City initiatives implemented as a result of COVID-19, using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (without "don't know") (N=609) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q19-1. Business&nonprofit grants 13.9% 30.4% 47.7% 5.1% 3.0% Q19-2.Virtual public meetings 15.5% 48.1% 30.7% 4.4% 1.3% Q19-3.Outdoor seating extensions at restaurants 20.4% 52.2% 20.0% 5.4% 1.9% Q19-4.Virtual Library speaker series, classes, & programs 19.7% 44.9% 30.5% 3.1% 1.8% Q19-5.Virtual Parks&Recreation speaker, series,classes,&programs 16.7% 41.3% 34.5% 5.1% 2.4% Q19-6.Online permitting options including virtual pre-application meetings 14.8% 34.0% 43.0% 5.7% 2.5% ETC Institute(2021) Page 98 2021 City of Lake Oswego Resident Survey: Findings Report Q20. Communication. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (N=609) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q20-1.City's efforts to provide information on major City issues 14.6% 45.0% 23.5% 6.7% 1.5% 8.7% Q20-2.Accuracy of information provided 14.4% 35.8% 25.0% 4.8% 1.0% 19.0% Q20-3.Availability of information about City services, meetings, programs, &events 13.6% 42.0% 26.3% 5.9% 1.1% 11.0% Q20-4.City's efforts in encouraging community engagement in decision making 12.2% 33.3% 28.7% 8.4% 4.1% 13.3% Q20-5.Timeliness of information provided by City 12.5% 33.5% 30.4% 6.6% 1.3% 15.8% Q20. Communication. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (without "don't know") (N=609) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q20-1.City's efforts to provide information on major City issues 16.0% 49.3% 25.7% 7.4% 1.6% Q20-2.Accuracy of information provided 17.8% 44.2% 30.8% 5.9% 1.2% Q20-3.Availability of information about City services, meetings, programs,&events 15.3% 47.2% 29.5% 6.6% 1.3% Q20-4.City's efforts in encouraging community engagement in decision making 14.0% 38.4% 33.1% 9.7% 4.7% Q20-5.Timeliness of information provided by City 14.8% 39.8% 36.1% 7.8% 1.6% ETC Institute(2021) Page 99 2021 City of Lake Oswego Resident Survey: Findings Report Q21. Which of the following types of information would you like to receive from the City of Lake Oswego? Q21.Which following types of information would you like to receive from City Number Percent City Council goals& progress 399 65.5% Public Safety(Police&Fire) 408 67.0% Public Works(infrastructure&transportation updates) 410 67.3% Special events 386 63.4% Community-based stories(what is going on locally) 270 44.3% Economic development 305 50.1% Library services&programs 295 48.4% Parks& Recreation programs&services 399 65.5% Other 31 5.1% Total 2903 ETC Institute(2021) Page 100 2021 City of Lake Oswego Resident Survey: Findings Report Q21-9. Other • ADULT CENTER • Arts program and events. • Availability for affordable housing. What efforts are being made? How is this publicized?Are you taking seniors and those on fixed incomes into account? • CHANGES IN SCHOOLS-BUILDINGS AND MAJOR PROGRAMS • City budget expenditures • city meeting summaries • Cultural entertainment like music and theater • During the last few ice/snow storms we have been very frustrated with the lack of information about road blockages and traffic incidents that can impact our ability to get around. My wife was stuck on 43 heading into LO for almost six hours and there wasn't a single post on the website or social media regarding updates or alternate routes. • EDUCATION, SCHOOL CURRICULUM • encourage diversity • Evidence of respectful cooperation with citizen initiatives. Adjustment of city agenda to reflect a less government/fewer taxes approach. Reasons for type of economic development so small business isn't forced out by rents increasing.A respect of the village character, not an urbanized one. • Gala recitals, Chamber music concerts. Contemporary classical music events. • Goals and KPIs for the city's diversity, equity and inclusion efforts. • HAVE CITY PEOPLE ANSWER THOSE PHONES-NOW ITS VOICEMAIL AND NO CALLBACKS • health • LAKE OSWEGO ART FESTIVAL LAKEWOOD PERFORMANCES AND CLASSES • learning program • leash laws enforcement • Local events • Monitoring the field on Atherton Drive. Dogs are not supposed to be there and parents are not following the signs posted. Fines are appropriate and should be monitored regularly.Thanks • More diversity/inclusion training of police. Acknowledgement and discussion. • More extensive opportunity for citizen questions and commentary • Perhaps how macro regional and national news topics effect the city and our responses-context with the bigger picture • Planning department facts and community input. • sports • sustainability, equity and inclusion • The homeless slowly moving in. • Timely response to street closures resulting from fallen trees and tree limbs each winter. It's a chronic(and predictable) occurrence, but my Sunny Hill neighborhood is regularly left to fend for ourselves for days at a time. We would've benefited from even a police officer driving through the neighborhoods giving us updates on what to expect. We had no cell service, and no electricity for 10 days! • Volunteering opportunity in person and online • When and what "Big" issues are being voted upon and can locals sit in on this. • wild fire prevention ETC Institute(2021) Page 101 2021 City of Lake Oswego Resident Survey: Findings Report Q22. Which of the following are your primary sources of information about city activities, events, services, meetings, and community specific topics? Q22.Which following are your primary sources of information about City activities,events,services, meetings, &community specific topics Number Percent City Council &other public meetings 37 6.1% City print materials(HelloLO, City's Service Guide, Parks& Recreation Activities Guide,flyers, postcards) 492 80.8% City website(www.lakeoswego.city) 152 25.0% Email newsletters(LO Down, Library,Adult Community Center, etc.) 193 31.7% Social media (Facebook, Instagram, Nextdoor,Twitter, YouTube) 127 20.9% Local newspaper 264 43.3% Neighborhood associations 115 18.9% Talking with City staff 18 3.0% Utility bill 89 14.6% Word of mouth 232 38.1% Other 12 2.0% Total 1731 Q22-11. Other • ANSWER YOUR PHONES • Email communications regarding specific neighborhood projects e.g. Boonesferry Road project- Excellent communication BTW :). • Evening news. • flyers • mayor email • My social circle. • My wife. • Nextdoor • respond to emails from residents. • Respond to Racism in LO • TV • US mail ETC Institute(2021) Page 102 2021 City of Lake Oswego Resident Survey: Findings Report Q23. How supportive would you be of expanding Lake Oswego Public Library amenities, services, and facilities in the future? Q23. How supportive would you be of expanding Lake Oswego Public Library amenities,services,&facilities in the future Number Percent Very supportive 248 40.7% Somewhat supportive 151 24.8% Neutral 107 17.6% Not supportive 40 6.6% Not at all supportive 29 4.8% Not sure 34 5.6% Total 609 100.0% (IAU 11.1u1ll■il►I luJ&tU1 N 4 Q23. How supportive would you be of expanding Lake Oswego Public Library amenities, services, and facilities in the future? (without "not sure") Q23. How supportive would you be of expanding Lake Oswego Public Library amenities,services,&facilities in the future Number Percent Very supportive 248 43.1% Somewhat supportive 151 26.3% Neutral 107 18.6% Not supportive 40 7.0% Not at all supportive 29 5.0% Total 575 100.0% ETC Institute(2021) Page 103 2021 City of Lake Oswego Resident Survey: Findings Report Q24. How supportive would you be of an increase to funding for pedestrian safety facilities, such as pathways, through an additional fee or bond? Q24. How supportive would you be of an increase to funding for pedestrian safety facilities Number Percent Very supportive 196 32.2% Somewhat supportive 158 25.9% Neutral 95 15.6% Not supportive 79 13.0% Not at all supportive 59 9.7% Not sure 22 3.6% Total 609 100.0% lAll I I.0l•l rW NlU&Ill Y Q24. How supportive would you be of an increase to funding for pedestrian safety facilities, such as pathways, through an additional fee or bond? (without "not surel Q24. How supportive would you be of an increase to funding for pedestrian safety facilities Number Percent Very supportive 196 33.4% Somewhat supportive 158 26.9% Neutral 95 16.2% Not supportive 79 13.5% Not at all supportive 59 10.1% Total 587 100.0% ETC Institute(2021) Page 104 2021 City of Lake Oswego Resident Survey: Findings Report Q25. How satisfied are you with the City's overall efforts to ensure the community is prepared for emergencies? Q25. How satisfied are you with City's overall efforts to ensure community is prepared for emergencies Number Percent Very satisfied 70 11.5% Satisfied 219 36.0% Neutral 190 31.2% Dissatisfied 30 4.9% Very dissatisfied 11 1.8% Don't know 89 14.6% Total 609 100.0% (IAUII.MM gIWD1S1►I ill IIA 1IA!i!ig Q25. How satisfied are you with the City's overall efforts to ensure the community is prepared for emergencies? (without "don't knowl Q25. How satisfied are you with City's overall efforts to ensure community is prepared for emergencies Number Percent Very satisfied 70 13.5% Satisfied 219 42.1% Neutral 190 36.5% Dissatisfied 30 5.8% Very dissatisfied 11 2.1% Total 520 100.0% ETC Institute(2021) Page 105 2021 City of Lake Oswego Resident Survey: Findings Report Q26. How many years have you lived in Lake Oswego? Q26. How many years have you lived in Lake Oswego Number Percent 0-5 133 21.8% 6-10 93 15.3% 11-15 38 6.2% 16-20 60 9.9% 21-30 123 20.2% 31+ 155 25.5% Not provided 7 1.1% Total 609 100.0% (IAII I I.bill Ili N In II U:MY/111411 Q26. How many years have you lived in Lake Oswego? (without "not provided"! Q26. How many years have you lived in Lake Oswego Number Percent 0-5 133 22.1% 6-10 93 15.4% 11-15 38 6.3% 16-20 60 10.0% 21-30 123 20.4% 31+ 155 25.7% Total 602 100.0% ETC Institute(2021) Page 106 2021 City of Lake Oswego Resident Survey: Findings Report Q27. Which best describes the building you live in? Q27.Which best describes the building you live in Number Percent One family house detached from any other houses 495 81.3% Duplex or townhome 44 7.2% Apartment or condominium 65 10.7% Other 4 0.7% Not provided 1 0.2% Total 609 100.0% 11A11II.OMIW►1011E2:MA ID14ill Q27. Which best describes the building you live in? (without "not provided") Q27.Which best describes the building you live in Number Percent One family house detached from any other houses 495 81.4% Duplex or townhome 44 7.2% Apartment or condominium 65 10.7% Other 4 0.7% Total 608 100.0% Q27-5. Other Q27-5.Other Number Percent Retirement home 2 50.0% CCRE 1 25.0% Retirement community 1 25.0% Total 4 100.0% ETC Institute(2021) Page 107 2021 City of Lake Oswego Resident Survey: Findings Report Q28. Is this house, apartment, or mobile home... Q28. Do you rent or own it Number Percent Rented 60 9.9% Owned 538 88.3% Not provided 11 1.8% Total 609 100.0% (Ii11ILOMUiY►IlelMJ:t0l1IlUJ411 Q28. Is this house, apartment, or mobile home... (without "not provided") Q28. Do you rent or own it Number Percent Rented 60 10.0% Owned 538 90.0% Total 598 100.0% Q29. What is your age? Q29.Your age Number Percent 18-34 101 16.6% 35-44 95 15.6% 45-54 115 18.9% 55-64 128 21.0% 65+ 148 24.3% Not provided 22 3.6% Total 609 100.0% UAU I I.00lMl III►I tuJ II U:On I P14 DI Q29. What is your age? (without "not provided") Q29.Your age Number Percent 18-34 101 17.2% 35-44 95 16.2% 45-54 115 19.6% 55-64 128 21.8% 65+ 148 25.2% Total 587 100.0% ETC Institute(2021) Page 108 2021 City of Lake Oswego Resident Survey: Findings Report Q30. Counting yourself, how many people in your household are... Mean Sum number 2.5 1479 Under age 5 0.1 57 Ages 5-9 0.2 95 Ages 10-14 0.1 87 Ages 15-19 0.2 93 Ages 20-24 0.1 55 Ages 25-34 0.3 184 Ages 35-44 0.3 177 Ages 45-54 0.4 212 Ages 55-64 0.4 236 Ages 65-74 0.2 112 Ages 75+ 0.3 171 ETC Institute(2021) Page 109 2021 City of Lake Oswego Resident Survey: Findings Report Q31. How much do you anticipate your household's total income before taxes will be for the current year? Q31. How much will your household's total income before taxes be for current year Number Percent Less than$25K 30 4.9% $25K to$49,999 37 6.1% $50K to$99,999 76 12.5% $100K to$149,999 137 22.5% $150K to$199,999 109 17.9% $200K+ 126 20.7% Not provided 94 15.4% Total 609 100.0% 1A1111.1u1l1■i1►IluJ■UasillIP14DI Q31. How much do you anticipate your household's total income before taxes will be for the current year? (without "not arovided"1 Q31. How much will your household's total income before taxes be for current year Number Percent Less than$25K 30 5.8% $25K to$49,999 37 7.2% $50K to$99,999 76 14.8% $100K to$149,999 137 26.6% $150K to$199,999 109 21.2% $200K+ 126 24.5% Total 515 100.0% ETC Institute(2021) Page 110 2021 City of Lake Oswego Resident Survey: Findings Report Q32. Your gender identity: Q32.Your gender identity Number Percent Male 296 48.6% Female 305 50.1% Non-binary 2 0.3% Prefer to self-describe 1 0.2% Not provided 5 0.8% Total 609 100.0% 11111II.IOMUIlii0lU■J:t011111J411 Q32. Your gender identity: (without "not providedl Q32.Your gender identity Number Percent Male 296 49.0% Female 305 50.5% Non-binary 2 0.3% Prefer to self-describe 1 0.2% Total 604 100.0% Q32-4. Self-describe your gender identity: Q32-4.Self-describe your gender identity Number Percent Cannot be described 1 100.0% Total 1 100.0% ETC Institute(2021) Page 111 2021 City of Lake Oswego Resident Survey: Findings Report Q33. Which of the following best describes your race? Q33.Which best describes your race Number Percent Asian/Pacific Islander 40 6.6% Black or African American 10 1.6% Native American 8 1.3% White/Caucasian 512 84.1% Hispanic/Latino 28 4.6% Other 12 2.0% Total 610 Q33-6. Self-describe your race: Q33-6.Self-describe your race Number Percent Multi-race 3 25.0% Mixed 3 25.0% White, indigenous Frisian 2 16.7% Italian American 1 8.3% Middle Eastern and White 1 8.3% Middle Eastern 1 8.3% More than one 1 8.3% Total 12 100.0% Q34. Which of the following best describes your work location, if any? Q34.Which best describes your work location Number Percent I own a business in Lake Oswego 44 7.2% I work in Lake Oswego(including home businesses) 148 24.3% I commute out of Lake Oswego for work 183 30.0% None of the above 214 35.1% Not provided 20 3.3% Total 609 100.0% 1Y11111.1111111111 N lei II:1:OVA 111411 Q34. Which of the following best describes your work location, if any? (without "not provided") Q34.Which best describes your work location Number Percent I own a business in Lake Oswego 44 7.5% I work in Lake Oswego(including home businesses) 148 25.1% I commute out of Lake Oswego for work 183 31.1% None of the above 214 36.3% Total 589 100.0% ETC Institute(2021) Page 112 2021 City of Lake Oswego Resident Survey: Findings Report 0 Survey Instrument ETC Institute(2021) Page 113 O� JtL CITY COUNCIL V � O OREGO4 November 2021 Dear Neighbor, Your survey response to the attached/linked survey is very important. The City is relaunching our community survey process! The City conducted its last community survey in 2015. The goal of the 2021 community survey is to: • Measure general attitude of residents toward City services and programs • Determine residents' priorities and areas of concern • Receive feedback on key policy issues • Measure City's progress towards other cities benchmarks The survey, conducted independently by ETC Institute, is expected to take about 12-15 minutes to complete. Your responses will remain confidential. Your household was one of a limited number selected at random to receive this survey,therefore it is very important that you participate. We greatly value your time and feedback. Your input will help the City better understand the community priorities,guide the City Council in our goal setting process, and gain deeper insights on specific policy areas. Please return the enclosed survey within one week in the provided postage-paid envelope. If you prefer to complete the survey online, visit www.lakeoswegosurvev.org. If you have any additional questions, please contact Charity Taylor, City Manager's Office, at ctavlorPlakeoswego.city or(503) 675-2543. Thank you in advance for your time and insights to help shape the future of Lake Oswego! Sin : Mayor oe Buck 'L,( iapQ A,ch7]_ • 14.E 1-844-811-04110 �l�/ 2021 I'll%Q'�Tll1 �1+7-L/E/ z� goy o/2/1/ 1A/ Eio 6/L'i'1-844-811-0411.' -0411,j1}14 JJL•aSYI .,�a� Yl 4�lll d zL F YI JL<;..,y!2021�� s��LJ�- �L ;.�l 4S_JI":"11 ! .1-844-811 503-635-0213 380 A AVENUE PO Box 369 LAKE OSWEGO, OR 97034 WWW.LAKEOSWEGO.CITY o��, E o 2021 City of Lake Oswego Resident Survey ` s� Lake Oswego is at a pivotal point in our history as we plan for the future.And we need your help! Please complete 0 this 15-minute survey to help guide the future City Council goals, department work plans, and priorities of our V _ 1 r 0 community. s to provide contactYour information.responseswill If youonly havebe questionsusedforresearch, please contactpurposes Charityand Taylorremainanonymou, ctavlor(dIakeosweunlessyouao.cchooseity or GR E G O� (503) 675-2543. If you prefer to complete this survey online, visit Iakeosweaosurvev.ora. 1. Quality of Life. Please rate Lake Oswego as a place to live using a scale of 1 to 5, where 5 means "Excellent" and 1 means "Poor," with regard to each of the following. Below How would you rate.... Excellent Good Neutral Average Poor Don't Know 01. Overall quality of life in Lake Oswego 5 4 3 2 1 9 02. Lake Oswego as a community that is moving in the right direction 5 4 3 2 1 9 03. Lake Oswego as a place to find a job 5 4 3 2 1 9 04. Lake Oswego as a place to live 5 4 3 2 1 9 05. Lake Oswego as a place to open a business 5 4 3 2 1 9 06. Lake Oswego as a place to raise children 5 4 3 2 1 9 07. Lake Oswego as a place to retire 5 4 3 2 1 9 08. Lake Oswego as a place to visit 5 4 3 2 1 9 09. Lake Oswego as a place to work 5 4 3 2 1 9 10. Lake Oswego as a welcoming and inclusive community 5 4 3 2 1 9 11. Overall sense of community 5 4 3 2 1 9 12. Overall feeling of safety in Lake Oswego 5 4 3 2 1 9 2. Quality of Services. Please rate your overall satisfaction with the following major services provided by the City of Lake Oswego using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." Ver Very How satisfied are you with... S t sfled Satisfied Neutral Dissatisfied Dissatisfied Don't Know 01. Overall effectiveness of City's communication with the public 5 4 3 2 1 9 Overall effectiveness of City's efforts towards sustainability(meeting 02. the community's needs without compromising the needs of future 5 4 3 2 1 9 generations) 03. Overall effectiveness of City's efforts to respond to climate change 5 4 3 2 1 9 (e.g., reducing carbon emissions) 04. Overall efforts to promote equity in the community 5 4 3 2 1 9 05. Overall quality of economic development 5 4 3 2 1 9 06. Overall quality of public safety 5 4 3 2 1 9 07. Overall quality of human services(support for people in times of need) 5 4 3 2 1 9 08. Overall quality of development services 5 4 3 2 1 9 09. Overall quality of parks properties and facilities 5 4 3 2 1 9 10. Overall quality of recreation activities, events and services 5 4 3 2 1 9 11. Overall quality of public art and arts programming 5 4 3 2 1 9 12. Overall quality of public transportation 5 4 3 2 1 9 13. Overall quality of the City's public library services 5 4 3 2 1 9 14. Overall quality of natural resources including streams,wetlands, and 5 4 3 2 1 9 urban forests 3. Which THREE of the items listed in Question 2 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? [Write in your answers below using the numbers from the list in Question 2.] 1st: 2nd: 3rd: ©2021 ETC Institute Page 1 4. Public Safety. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. Ve Very How satisfied are you with... Sat is fiery Satisfied Neutral Dissatisfied Dis Dissatisfied Don't Know 01. Overall quality of Lake Oswego Police protection 5 4 3 2 1 9 02. Visibility of Lake Oswego Police in the community 5 4 3 2 1 9 03. Lake Oswego Police response to situations involving individuals with 5 4 3 2 1 9 cognitive or mental challenges 04. The level of respect Lake Oswego Police officers show community 5 4 3 2 1 9 members 05. Your level of trust in Lake Oswego Police officers to act in the best 5 4 3 2 1 9 interest of the community 06. Availability of information about Lake Oswego police programs and 5 4 3 2 1 9 activities 07. Overall quality of Lake Oswego emergency medical and fire services 5 4 3 2 1 9 08. Fire education programs in the community 5 4 3 2 1 9 09. Overall quality of emergency medical services by Lake Oswego Fire 5 4 3 2 1 9 10. Risk reduction and education programs(e.g.,wildfire prevention and 5 4 3 2 1 9 inspections, CPR training) 11. Level of community engagement and outreach from Lake Oswego 5 4 3 2 1 9 Police and Fire 5. Which THREE of the items listed in Question 4 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? [Write in your answers below using the numbers from the list in Question 4.] 1st: 2nd: 3rd: 6. Parks and Recreation. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." Ve Very How satisfied are you with... s t s fiery Satisfied Neutral Dissatisfied Dis Dissatisfied Don't Know 01. Appearance and maintenance of City parks 5 4 3 2 1 9 02. Opportunities to participate in environmental stewardship activities 5 4 3 2 1 9 03. Preservation of natural areas such as forested areas and open 5 4 3 2 1 9 spaces 04. Quality of facilities(e.g., picnic shelters, playgrounds in City parks) 5 4 3 2 1 9 05. Quality of outdoor athletic fields (e.g., baseball, soccer,football) 5 4 3 2 1 9 06. Quality of recreational areas for dogs 5 4 3 2 1 9 07. Proximity of parks to your home 5 4 3 2 1 9 08. Quality of Health &Wellness and Fitness opportunities 5 4 3 2 1 9 09. Quality of Enrichment opportunities(art, language, dance, safety) 5 4 3 2 1 9 10. Quality of Youth and Teen opportunities (classes, Teen Lounge) 5 4 3 2 1 9 11. Quality of Outdoor recreation opportunities(gardening,water sports, 5 4 3 2 1 9 hiking/walks) 12 Quality of fee-based recreation activities(camps, lifelong learning, 5 4 3 2 1 9 golf, tennis, senior specific) 13. Quality of events provided (concerts, movies, Farmers' Markets, 5 4 3 2 1 9 holiday celebrations) 7. Which THREE of the Parks and Recreation items listed in Question 6 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? [Write in your answers below using the numbers from the list in Question 6.] 1st: 2nd: 3rd: ©2021 ETC Institute Page 2 8. Infrastructure. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. Very How satisfied are you with... Sat is Very Satisfied Neutral Dissatisfied Dissatisfied Don't Know 01. Adequacy of street lighting along major roadways and 5 4 3 2 1 9 intersections 02. Availability of pedestrian pathways in your neighborhood 5 4 3 2 1 9 03. Condition of pedestrian pathways in your neighborhood 5 4 3 2 1 9 04. Availability of pedestrian pathways on major streets and routes 5 4 3 2 1 9 05. Condition of pedestrian pathways on major streets and routes 5 4 3 2 1 9 06. Condition of pavement markings on streets 5 4 3 2 1 9 07. Condition of street signs and traffic signals 5 4 3 2 1 9 08. Maintenance of major City streets 5 4 3 2 1 9 09. Maintenance of neighborhood City streets 5 4 3 2 1 9 10. Mowing and tree trimming along streets 5 4 3 2 1 9 11. Snow and ice response on major City streets 5 4 3 2 1 9 12. Frequency of street sweeping along roadways 5 4 3 2 1 9 13, Overall quality of stormwater management and flood control in 5 4 3 2 1 9 roadways 9. Which THREE of the items listed in Question 8 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? [Write in your answers below using the numbers from the list in Question 8.] 1st: 2nd: 3rd: 10. Mobility. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. Very How satisfied are you with... Satisfied Satisfied Neutral Dissatisfied Dissatisfied Don't Know 1. Accessibility of streets and sidewalks for people with disabilities 5 4 3 2 1 9 2. Ease of parking in downtown 5 4 3 2 1 9 3. Ease of parking in Lake Grove Village Center 5 4 3 2 1 9 4. Ease of travel by bicycle in Lake Oswego 5 4 3 2 1 9 5. Ease of walking in Lake Oswego 5 4 3 2 1 9 6. Ease of travel by public transportation (buses) in Lake Oswego 5 4 3 2 1 9 11. Which THREE of the items listed in Question 10 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? [Write in your answers below using the numbers from the list in Question 10.] 1st: 2nd: 3rd: ©2021 ETC Institute Page 3 12. Library Services. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." Ve How satisfied are you with... Sat is fiery Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 01. Access to computers and library Wi-Fi 5 4 3 2 1 9 02. Library of Things collection 5 4 3 2 1 9 03. Events and services for adults 5 4 3 2 1 9 04. Events and services for children 5 4 3 2 1 9 05. Events and services for teens 5 4 3 2 1 9 06. Library as a hub of community information and gathering 5 4 3 2 1 9 07 Outreach programs and services provided outside of the 5 4 3 2 1 9 library(e.g., homebound delivery, pop-up library booths, etc.) 08. Reader's Advisory(assistance finding something to read) 5 4 3 2 1 9 Selection of digital resources available online (e.g., eBooks, 09. downloadable audio, streaming films) 5 4 3 2 1 9 Selection of physical resources available (books, CD's, and 10. 5 4 3 2 1 9 DVD's) 11. Library provides a source of reliable, accurate information 5 4 3 2 1 9 12. Selection of reference and research tools 5 4 3 2 1 9 13, Special reading programs(Summer Library Challenge, LO 5 4 3 2 1 9 Reads, etc.) 14. Quality of customer service 5 4 3 2 1 9 15. Quality of the Lake Oswego Public Library facility 5 4 3 2 1 9 13. Which THREE of the items listed in Question 12 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? [Write in your answers below using the numbers from the list in Question 12.] 1st: 2nd: 3rd: 14. Growth and Development. Please rate your satisfaction with the quality of City services using a scale of 1 to 5,where 5 means "Very Satisfied"and 1 means "Very Dissatisfied,"with each of the following. Ve How satisfied are you with... S t s fiery Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 1. Variety of housing options 5 4 3 2 1 9 Availability of quality housing affordable to households earning 2. approximately$75,000(80% of the median area income for a 5 4 3 2 1 9 family of 4)or less 13. Ease of getting a permit(e.g., home remodel or addition) 5 4 3 2 1 9 14. How well Lake Oswego is planning for needed housing 5 4 3 2 1 9 5 How well Lake Oswego is planning for commercial services and 5 4 3 2 1 9 jobs 16. Overall quality of new development in Lake Oswego 5 4 3 2 1 9 17. Overall enforcement of local codes and ordinances 5 4 3 2 1 9 15. Which THREE of the items listed in Question 14 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? [Write in your answers below using the numbers from the list in Question 14.] 1st: 2nd: 3rd: ©2021 ETC Institute Page 4 16. Sustainabilitv. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. Very How satisfied are you with... Sat is Very Satisfied Neutral Dissatisfied Dissatisfied Don't Know 1. Availability of information and resources relating to energy efficiency 5 4 3 2 1 9 12. Availability of information and resources relating to water conservation 5 4 3 2 1 9 3 Availability of information and resources relating to recycling and 5 4 3 2 1 9 composting 4 Availability of information and resources relating to wildfire risk 5 4 3 2 1 9 reduction 5 Overall quality of solid waste services(e.g., trash,yard waste, 5 4 3 2 1 9 recycling services) 17. Which TWO of the items listed in Question 16 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? [Write in your answers below using the numbers from the list in Question 16.] 1st: 2nd: 18. City Leadership and Services. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. Very How satisfied are you with... Sat is Very Satisfied Neutral Dissatisfied Dis Dissatisfied Don't Know 1. City's efforts in engaging diverse communities 5 4 3 2 1 9 2. Services that promote cultural awareness, diversity, and inclusion 5 4 3 2 1 9 3. Ease of registering for City programs 5 4 3 2 1 9 4. Overall customer service by City employees 5 4 3 2 1 9 5. Overall quality of leadership provided 5 4 3 2 1 9 6. Overall quality of local governmental services 5 4 3 2 1 9 7. Overall value you receive for your local tax dollars and fees 5 4 3 2 1 9 19. COVID-19 Initiatives. Please rate your overall satisfaction with the following City initiatives implemented as a result of COVID-19, using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." Very How satisfied are you with... Sat is Very Satisfied Neutral Dissatisfied Dis Dissatisfied Don't Know 1. Business and nonprofit grants 5 4 3 2 1 9 2. Virtual public meetings 5 4 3 2 1 9 3. Outdoor seating extensions at restaurants 5 4 3 2 1 9 4. Virtual Library speaker series, classes, and programs 5 4 3 2 1 9 5. Virtual Parks& Recreation speaker, series, classes, and programs 5 4 3 2 1 9 6. Online permitting options including virtual pre-application meetings 5 4 3 2 1 9 ©2021 ETC Institute Page 5 20. Communication. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." Very How satisfied are you with... Sat is Very Satisfied Neutral Dissatisfied Dis Dissatisfied Don't Know 1. City's efforts to provide information on major City issues 5 4 3 2 1 9 2. The accuracy of the information provided 5 4 3 2 1 9 3 The availability of information about City services, 5 4 3 2 1 9 meetings, programs, and events 4 City's efforts in encouraging community engagement in 5 4 3 2 1 9 decision making 5. Timeliness of information provided by the City 5 4 3 2 1 9 21. Which of the following types of information would you like to receive from the City of Lake Oswego? [Check all that apply.] (1) The City Council goals and progress (6) Economic development (2) Public safety(police and fire) (7) Library services and programs (3) Public works(infrastructure and transportation updates) (8) Parks and Recreation programs and services (4) Special events (9) Other: (5) Community-based stories(what is going on locally) 22. Which of the following are your primary sources of information about city activities, events, services, meetings, and community specific topics? [Check all that apply.] (01)City Council and other public meetings (06) Local newspaper (02)City Print Materials (HelloLO, City's Service Guide, Parks and (07) Neighborhood associations Recreation Activities Guide, flyers, postcards) (08)Talking with City staff (03)City website(www.lakeoswego.city) (09) Utility bill (04) E-mail newsletters(LO Down, Library,Adult Community Center, etc.) (10)Word of mouth (05)Social Media: Facebook, Instagram, Nextdoor,Twitter, YouTube (11)Other: 23. How supportive would you be of expanding Lake Oswego Public Library amenities, services, and facilities in the future? (1)Very supportive (3) Neutral (5) Not at all supportive (2)Somewhat supportive (4) Not supportive (9) Not sure 24. How supportive would you be of an increase to funding for pedestrian safety facilities, such as pathways, through an additional fee or bond? (1)Very supportive (3) Neutral (5) Not at all supportive (2)Somewhat supportive (4) Not supportive (9) Not sure 25. How satisfied are you with the City's overall efforts to ensure the community is prepared for emergencies? (1)Very satisfied (3) Neutral (5)Very dissatisfied (2)Satisfied (4) Dissatisfied (9) Don't know Demographics 26. How many years have you lived in Lake Oswego? years 27. Which best describes the building you live in? (1)One family house detached from any other houses (4) Mobile home (2) Duplex or townhome (5)Other: (3)Apartment or condominium ©2021 ETC Institute Page 6 28. Is this house, apartment, or mobile home... (1) Rented (2) Owned 29. What is your age? years 30. Counting yourself, how many people in your household are... Under age 5: Ages 15-19: Ages 35-44: Ages 65-74: Ages 5-9: Ages 20-24: Ages 45-54: Ages 75+: Ages 10-14: Ages 25-34: Ages 55-64: 31. How much do you anticipate your household's total income before taxes will be for the current year? (Please include in your total income money from all sources for all persons living in your household.) (1) Less than $25,000 (3)$50,000 to$99,999 (5)$150,000 to$199,999 (2)$25,000 to$49,999 (4)$100,000 to$149,999 (6)$200,000 or more 32. Your gender identity: (1) Male (2) Female (3) Non-binary (4) Prefer to self-describe: 33. Which of the following best describes your race? [Check all that apply.] (1)Asian/Pacific Islander (3) Native American (5) Hispanic/Latino (2) Black or African American (4)White/Caucasian (6)Other: 34. Which of the following best describes your work location, if any? (1) I own a business in Lake Oswego (3) I commute out of Lake Oswego for work (2) I work in Lake Oswego(including home businesses) (4) None of the above This concludes the survey. Thank you for your time! Please return your completed survey in the enclosed postage-paid envelope addressed to: ETC Institute, 725 W. Frontier Circle, Olathe, KS 66061 Your responses will remain completely confidential unless you choose to provide contact information. The information printed to the right will ONLY be used to help identify location. If your address is not correct, please provide the correct information.Thank you. ©2021 ETC Institute Page 7 ATTACHMENT 2 • I 8 ' t �♦ - 2021 City Oswegoof Lake Resident Survey GIS Maps ,• . • rri � Presented to the City of Lake Oswego, Oregon ` December 2021 • I 2021 City of Lake Oswego Resident Survey: GIS Maps Interpreting the Maps The maps on the following pages show the mean ratings for several questions on the survey by Census Block Group. If all areas on a map are the same color, then residents generally feel the same about that issue regardless of the location of their home. When reading the maps, please use the following color scheme as a guide: • IIL:ININAMMINE11111U111 shades indicate POSITIVE ratings. Shades of blue generally indicate satisfaction with a service, ratings of "excellent" or "good" and ratings of"very safe" or "safe." • OFF-WHITE shades indicate NEUTRAL ratings. Shades of neutral generally indicate that residents thought the quality of service delivery is adequate. • ORANGE/RED shades indicate NEGATIVE ratings. Shades of orange/red generally indicate dissatisfaction with a service, ratings of "below average" or "poor" and ratings of"unsafe" or "very unsafe." ETC Institute(2021) Page 1 2021 City of Lake Oswego Resident Survey: GIS Maps Location of Survey Respondents i ... . .ohhip .4 J . IL .• !le:VIVI Alb., .• i . • • .• • . AI' II - tr.., 0 4.1 . . S 2021 City of Lake Oswego Resident Survey ETC Institute(2021) Page 2 2021 City of Lake Oswego Resident Survey: GIS Maps Q1-01. Ratings of overall quality of life in the City i ,,,,,,.., , r 1 -AliiZ "I- 10 r . -r. Perception e � r{ � Mean rating on a 5-point scale ... , .. uribm-dr 11 AJ k • ' 6�*a r j 1.0-1.8 Poor 40 t ! ,_ • 1�1■• .� �... I 1 ;: : Itvera9e . -2. Bew A. , ' 1 Average yg L 3.4-4.2 Good F. 1 _ 4 `, - 4.2-5.0 Excellent V / �'�'�'�'+ P ---�� ti. ,.�.:.4; No Response .� ii --- �r —i, d k. i ETC ,. . .. _ t' i 7 .4)5,' n CiM . f � v 4\ L. a 3 N `' ,: l 44,4"-k-z ir goio kw 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) ETC Institute(2021) Page 3 2021 City of Lake Oswego Resident Survey: GIS Maps Q1-02. Ratings of the City as a community that is moving in the right direction I - o Perception ii i y •) lirik Mean rating on a 5-point scale i c. M 1.0-1.8 Poor - ir. t * 'C\ 1111111111111111 1— 1.8-2.6 Below Average 1/7 2.6-3.4 Average I 3.4-4.2 Good rr, ' - 4.2-5.0 Excellent r t.+.* No Response r ( 6..1 ETC ;nosI1 . 1J;E .4-.r .1 , ' r , . i lir I?. filli 1 t c..... ..m.- . . .i, I M 4-- . 4116 -1 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 4 2021 City of Lake Oswego Resident Survey: GIS Maps Q1-03. Ratings of the City as a place to find a job I L,j1 . Perception so Mean rating on a 5-point scale .„...„,-3f. 1.0-1.8 Poor © , .;,:, ry , P IL 1.8-2.6 Below Average M lax 2.6-3.4 Average i 3.4-4.2 Good r! - 4.2-5.0 Excellent r 1 MO No Response I : : 4044.1) ETC INSTITUTE » .. r -0411 - - / live.. lie i.,` . d3 AI iv 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 5 2021 City of Lake Oswego Resident Survey: GIS Maps Q1-04. Ratings of the City as a place to live 1thek Le ( _ ill 1 ( , -..iit " _ 111-ir n Perception IL9 6r Mean rating on a 5-point scale t- +�� %lti: i'' 1.0-1.8 Poor Ogg • qda 0 4,,.--- .1■,�_ r 1.8-2.6 Below Average © flit I t ��► i �_fli, 2.6-3.4 Average i Oh ii �� _��� Aire*� ,�� l � _ 3.4-4.2 Good r� 4 { - 4.2-5.0 Excellent r 044. _ 40, &MU _41 ,1 i •:4.7:41 No Response oh_ AA �,�; i ETC \IsTITUTE - i 41 liP --- luiter . . lio ----IMMO A" - . . ..4iI) iiiiiir / 1 c7. r ' ' w�. I. lIPP ii,,,W fir„- . -J-____ ,v_ I� 11 �! c . . gliF . af 4- ..1 Es 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 6 2021 City of Lake Oswego Resident Survey: GIS Maps Q1-05. Ratings of the City as a place to open a business i o , Perception I lirglrIr Mean rating on a 5-point scale r0 �r • • L • r �„�� 1.0-1.8 Poor 1 I -.. r 1.8-2.6 Below Average 2.6-3.4 Average Mil .1- 3.4-4.2 Good If, { - 4.2-5.0 Excellent .. IN :.•i••1 No Response II C. 6. i ;E .*-•ETC �s ai i 1 ._... f 11 . vv. , . P 47• I 11116" -I 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 7 2021 City of Lake Oswego Resident Survey: GIS Maps Q1-06. Ratings of the City as a place to raise children 1tek Le ( _ ill 1 r , -..dit " _ 6=r.' r n1.m jt— u o, _,„:'-7.7r ,- Perception 9ii r:— Mean rating on a 5-point scale Ai . V--,-- , 4 .,4".."' 1.- +�� %lti: i'' 1.0-1.8 Poor : g *( P . 4 .1■,�_ r 1.8-2.6 Below Average© flit I�_fli, 2.6-3.4 Average i o� ii _�� e* ,1 l 1__ 3.4-4.2 Good r� r 4 { - 4.2-5.0 Excellent r _ 40, &MU _41 ,1 i •:4.7:41 No Response oh_ AA �,�; i ETC \IsTITUTE - i 41 liP --- luiter . . lio ----IMMO A" - . . � I ..4 y / 1 c7. r ' ' w�. I� 11 �! c I. lIPP ii,,,W fir„- . . gliF . af 4- Am ) iiiiiir -J-____ ,v_ 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 8 2021 City of Lake Oswego Resident Survey: GIS Maps Q1-07. Ratings of the City as a place to retire t '-: I , " r o Perception„ .6)! Mean rating on a 5-point scale 6 1. M;lic:FP 4,,. ,ll„II 1111 ,,, . — 11.0-1.8 Poor Maiillmo:TI t ' I 1.8-2.6 Below Average 6. AM .' 1 2.6-3.4 Average � 3.4-4.2 Good I ` 4.2-5.0 Excel fent 40. till . . r+ �,• ti 71_ No Response 111. .� 4r i ETC \ISTITUTE »*.. , ivrioor ini — mum WM mm / i r--' Nc11151.c_Lik, Abil IP IN%4.01 • , ir 71 , GI ' ffit ////// 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 9 2021 City of Lake Oswego Resident Survey: GIS Maps Q1-08. Ratings of the City as a place to visit , ' a� - o. jrif, a'''1,1 I ..f.:1.. _1 . , Perception ii Mean rating on a 5-point scale �,,,�� � 1.0-1.8 Poor AAUP 7 . �, i 1.8-2.6 Below Average � 41111Q . I, 2.6-3.4 Average E a L. 3.4-4.2 Good I �� MI4.2-5.0 Excellent . !.•...0., No Response r" .1 i 1 I -.. 4 ETC \!STITUTE » I` v:1 .• ► 1 voir ipi, Ill ii:.!11 IIFHI • • M1'. IEv iZt. I .- --- gel 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) ETC Institute(2021) Page 10 2021 City of Lake Oswego Resident Survey: GIS Maps Q1-09. Ratings of the City as a place to work 1,r j L -1-1-- A o a Perception . Mean rating on a 5-point scale • Pv i.0 1.8 Poor , III.. r-.r- , Milii.8 2.6 Below Average 'hail"' La �, 2.6-3.4 Average 34 42 Good I • - 4.2-5.0 Excellent �, illisstti'_ ��� No Response lfkj.16 � .� A ( T �!STITUTE �- �►i ETC x� � , f • •11 . 41,0Pier 111 . 1..1 . ._.• ii.t I 11111 i 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 11 2021 City of Lake Oswego Resident Survey: GIS Maps Q1-10. Ratings of the City as a welcoming and inclusive community I El CI , Perception I Mean rating on a 5-point scale I .;::fp 4 � 1.0-1.8 Poor �` r 1.8-2.6 Below Average .4040110L 2.6-3.4 Average 3.4-4.2 Good r! { - 4.2-5.0 Excellent r+ •.+.❖. No Response ° ETC '.'STETUTE *. r, A OF f ,` d3 LA 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 12 2021 City of Lake Oswego Resident Survey: GIS Maps Q1-11. Ratings of the overall sense of community I 1 ....Aii -;,4, ) Perception I jek Mean rating on a 5-point scale w;r:fp i. - ' 6 ■l/1irai. . .0—! 1 1.0-1.8 Poor 41. 44 EI t I 1.8-2.6 Below Average 2.6-3.4 Average 401111Wt a j 3.4-4.2 Good . re — MI4.2- .0 ent 1"I j15E 111 ler.. v. FI.ITE „4-, r, 1 t / 06 . IN 0 ilZt. I gill -I j . 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 13 2021 City of Lake Oswego Resident Survey: GIS Maps Q1-12. Ratings of the overall feeling of safety in the City %mil, ; I f 1 JIIPelli ,J r. Perception �1' Mean rating on a 5-point scale � j—T 4 - %l J.. 1.0-1.8 Poor 4, ©I %Ij .;�A er iht[ �t�i/f!1! 2.6-3.4 Average I ,j ) L 3.4-4.2 Good r+ i _ - 4.2-5.0 Excellent P /, ...❖.•. ---- 46' ti - .... No Response 06_a ' - a 4116P —i-1 4ETC "4-, —1 i // allir. aftpoldj Mm .-- IN2ilik _I . / kile" 11.. ..„. . •ari,piri c, _ i +4- 1 2021 City of Lake Oswego Resident Survey i Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 14 2021 City of Lake Oswego Resident Survey: GIS Maps Q2-01. Satisfaction with overall effectiveness of City's communication with the public i .,/ 1-1- Citizen Satisfaction i� � Mean rating on a 5-point scale n ! - 1.0-1.8 Very Dissatisfied © I 1.8-2.6 Dissatisfied la1 I 2.6-3.4 Neutral • r 3.4-4.2 Satisfied r! / 4.2-5.0 Very Satisfied r' :::: No Response ta, 1 . ETC riSTIT1_JTE "--*400:porio,1fr _, -EA.. I 44 lib 110 7% , ., p IIIII6 1! 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 15 2021 City of Lake Oswego Resident Survey: GIS Maps Q2-02. Satisfaction with overall effectiveness of City's efforts towards sustainability I 1 r-} 1-1- o Citizen Satisfaction c, Mean rating on a 5-paint scale ali C -iri'w . 1.0-1.8 Very Dissatisfied © r 1.8-2.6 Dissatisfied 2.6-3.4 Neutral ,_ 3.4-4.2 Satisfied r! 1M 4.2-5.0 Very Satisfied r+I , It1 No Response � ETC INSTITUTE ' fr.i i iii/opiel .p 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 16 2021 City of Lake Oswego Resident Survey: GIS Maps Q2-03. Satisfaction with overall effectiveness of City's efforts to respond to climate change i :46 I L CICitizen Satisfaction 0 jrilrf , Mean rating on a 5-point scale • 2,. - 1.0-1.8 Very Dissatisfied lir --- ow tr 11 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 1 3.4-4.2 Satisfied r! IM 4.2-5.0 Very Satisfied r+ , i ••+•••t No Response J i r .� + / ETC I NSTITUTE 4- 1 _� '04 4 . At,' 11 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 17 2021 City of Lake Oswego Resident Survey: GIS Maps Q2-04. Satisfaction with overall efforts to promote equity in the community I '0 o , Citizen Satisfaction Mean rating on a 5-point scale jrilFW - 1.0-1.8 Very Dissatisfied lir allit 1--- jOh 1.8-2.6 Dissatisfied AMP' 1 2.6-3.4 Neutral 3.4-4.2 Satisfied r! • 1M 4.2-5.0 Very Satisfied •,•... •41lii r+ - ge,o t No Response i .i + / ETC INSTITUTE „, r 01 1 *ler 4d3 A6 'la 11116 1! 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 18 2021 City of Lake Oswego Resident Survey: GIS Maps Q2-05. Satisfaction with overall quality of economic development i 1 r-} 1-1-j , o Citizen Satisfaction Mean rating on a 5-point scale 1111FW ' c — .a..... 1.0-1.8 Very Dissatisfied © , out 1.8-2.6 Dissatisfied 2.6-3.4 Neutral A•jllMIIIfr 1_ 3.4-4.2 Satisfied IM 4.2-5.0 Very Satisfied ,P '::4„•: No Response 11 i L ibi ETC INSTITUTE r, • vv. a . • / 1 I ' Or . Ilirrt ai a . Q P lip 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 19 2021 City of Lake Oswego Resident Survey: GIS Maps Q2-06. Satisfaction with overall quality of public safety r i . .,.....Z7.V.iiihr Citizen Satisfaction Mean rating on a 5-point scale ..ii c. 111111,-416. ' i ill �'„ IN 1IN .0-1.8 Very Dissatisfied , • ,;,„ , 1.8-2.6 Dissatisfied lonifisj 1 2.6-3.4 Neutral } f-_ �``r i 3.4-4.2 Satisfied r! _ - 4.2-5.0 Very Satisfied — , .C� 46. kir 1 ltx:. No Response II i ioh_ " I �r -�` R , + ETC .i�STITUTE ~ -F IL, •- 4 __ ilb 6. ,ASL-- ° aiiir " z4,21. •127 . i - r IT' OR O. AM 1 / 4 F •� 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) ETC Institute(2021) Page 20 2021 City of Lake Oswego Resident Survey: GIS Maps Q2-07. Satisfaction with overall quality of human services ikt , r_111- o Citizen Satisfaction 4 . Mean rating on a 5-point scale c----°‘ ' :414P. II.jrilF4;53 r:v . 1.0-1.8 Very Dissatisfied © tar 1.8 2.6 Dissatisfied Wiliall 2.6-3.4 Neutral i I 3.4-4.2 Satisfied r! ‘11. ` / IM 4.2-5.0 Very Satisfied r+ Ifi., • delt No Response II 1 `~` tr. ETC INSTITUTE _. j - h. lor lili/ .41Pr. _ - i 7-e.' -. 7 IN•40. P 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 21 2021 City of Lake Oswego Resident Survey: GIS Maps Q2-08. Satisfaction with overall quality of development services il-r L 1 Citizen Satisfaction ii ._,_ ... �� Mean rating on a 5-paint scale - 1.0-1.8 Very Dissatisfied © A ohI, 1 1.8-2.6 Dissatisfied 2.6-3.4 Neutral , , 3.4-4.2 Satisfied rF 4.2-5.0 Very Satisfied r+ :::: No Response : :. 1 ETC l`,iS T I T i_JTE "-#-E Irp 1 I _ i�� 4 CI A 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 22 2021 City of Lake Oswego Resident Survey: GIS Maps Q2-09. Satisfaction with overall quality of parks properties and facilities I r1 �'ZC ' s Citizen Satisfaction 1 Mean rating on a 5-point scale LFarlirl { tj - 1.0-1.8 Very Dissatisfied © - 4,O. •a. " 4 4 .4� 1.8-2.6 Dissatisfied � 41! A 1 lo , 2.6-3.4 Neutral mi • ,j 3.4-4.2 Satisfied ON - 4.2-5.0 Very Satisfied re 1/4. - -, tr it '.tA No Response II •1 4r j I .. IL ,, a ETC INSTITUTE "4. ii --- 4 ....- aro 19 2mig,-- - s. A:__- ‘ ° NIIIL. *ht, iirmi- p •, 71 Q 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 23 2021 City of Lake Oswego Resident Survey: GIS Maps Q2-10. Satisfaction with overall quality of recreation activities, events and services ,. } Citizen Satisfaction _ Mean rating on a 5-point scale 4i2il1.0-1.8 Very Dissatisfied ,___ . ,2.k:,..:i. , . 1.8 2.6 Dissatisfied 2.6-3.4 Neutral f ` i 3.4-4.2 Satisfied r! }-_ _ i_ r I. 4.2-5.0 Very Satisfied �' .... �. ;.;.;.;. No Response III i , i .1 j 1`a 4 ETC .NSTITUTE ~ -F 1 i '_ je' S. ,. . . 4, . ..-_-= . . , ., - _It I ... 'iii' I Ire' .I I . o 4.._ilrizi. _, . 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) ETC Institute(2021) Page 24 2021 City of Lake Oswego Resident Survey: GIS Maps Q2-11. Satisfaction with overall quality of public art and arts programming , , ,iiiir Veit 1 .Aft '''' 'IniCitizen Satisfaction Mean rating on a 5-point scale • ,� ��� t>ip. A-,: M 1.0-1.8 Very Dissatisfied ■ --- r \. �j,,t 1.8-2.6 Dissatisfied A , Ish, I 2.6-3.4 Neutral 611111 ill- ,q 1 3.4-4.2 Satisfied le 4.2-5.0 Very Satisfied r7 *� .. 'r. - '.•O.*.,. No Response I IIII.- i •r p �.❖. �I —`� .. ,\.4.)114, ETC INSTITUTE 4-4 •1 r,_ A i ' Lam' i °-01.1°,9' 4___- / ., i ii' - 711 ) 1 r J ri 0 2021 City of Lake Oswego Resident Survey i Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 25 2021 City of Lake Oswego Resident Survey: GIS Maps Q2-12. Satisfaction with overall quality of public transportation i o Citizen Satisfaction Mean rating on a 5-paint scale I -1j1430:v h - 1.0-1.8 Very Dissatisfied LIP lir II M o 1.8-2.6 Dissatisfied v 2.6-3.4 Neutral 3.4-4.2 Satisfied 1M 4.2-5.0 Very Satisfied I'* 4 ;.op... No Response 0 .i +ti/ ETC INSTITUTE „, rI id/ -"lir I 1 I 0 f I i 1 1` � d3 a p 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 26 2021 City of Lake Oswego Resident Survey: GIS Maps Q2-13. Satisfaction with overall quality of the City's public library services ( _ 1alak Le y '� / Citizen Satisfaction e C a .. r n ,_,ff � - — . , Mean rating on a 5-point scale -" _ • �,4 1.0-1.8 VeryDissatisfied � Lri_ ,78- 1.8-2.6 Dissatisfied ra 2.6-3.4 Neutral if 11, �� ' 3.4-4.2 Satisfied rr { - 4.2-5.0 Very Satisfied '4- airr' .. �r.„-%or ;;:;: No Response • 1 �I -`� .. R ,,i 1 ETC INSTITUTE ~ -r mil utP -1 i 4 ( 0111.-.. iiiiiiil..4y iii=im - Ai- 11�. ' ,: L r`' ..dl E 11 r 17 /�[I/C 44;"TV I: lIPP WI ilk' t- a . iii dt{ 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 27 2021 City of Lake Oswego Resident Survey: GIS Maps Q2-14. Satisfaction with overall quality of natural resources including streams, wetlands, and urban forests I ' , I t ice: / it - "�ls o Citizen Satisfaction � �. 1.4 , Mean rating on a 5-point scale la- ��� a I��l �4,� 1.0-1.8 Very Dissatisfied 4,.- ' 1.8 2.6 Dissatisfied © la iv. 4.. i. //1tf 2.6 3.4 Neutral :'- ili 3.4-4.2 Satisfied 10111r_+ _ �� Wi' - fr,� - 4.2 5.0 Very Satisfied I" , �.. Oki, No Response • .11 �r 71 . ETC .NSTITUTE �. .. int 400�'± � + ter/ �� ii,1� ijam ' I Iiii r f E � . jelri 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) ETC Institute(2021) Page 28 2021 City of Lake Oswego Resident Survey: GIS Maps Q4-01. Satisfaction with overall quality of Lake Oswego Police protection - \\A I s o ; Citizen Satisfaction r ;NJ I - �� Mean rating on a 5-point scale la �k.�+� 1.0-1.8 Ve Dissatisfied V____ ,�_ i t ' 1.8-2.6 Dissatisfied 0 f� � �t I2.6 3.4 Neu#ral c ` 3.4 4.2 Satisfied ��`r+ 'Cr' 4.2 5.0 Very Satisfied re lb tiN,N i 1 ;:sei No Response Aler I` 16: f- te ETC NSTITUTE ~ -r VIII ic./ I G j • lit. IIII 4 — ... . a ,,i, 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) ETC Institute(2021) Page 29 2021 City of Lake Oswego Resident Survey: GIS Maps Q4-02. Satisfaction with visibility of Lake Oswego Police in the community r o Citizen Satisfaction I t� , Mean rating on a 5-point scale a" .0,+1/4 im 1.0-1.8 Very Dissatisfied .0 ,...., .40 I :ff-. 1_,. .1:, . . 4. _ ,_ 1.8-2.6 Dissatisfied 7/41111111:: �if11j 1 2.6-3.4 Neutral ' io � � 3.4-4.2 Satisfied I ��� 4.2 5.0 Very Satisfied re ~ i 11p'pA No Response �r k. ETC NISTITUTE -r NEM Vile°. jai, mmi / ee..- --.... ILI )f :I.:'11?-\\--...C--I 4. I 11116"1111 -I 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) ETC Institute(2021) Page 30 2021 City of Lake Oswego Resident Survey: GIS Maps Q4-03. Satisfaction with Lake Oswego Police response to situations involving individuals with cognitive or mental challenges si--i-, I o Citizen Satisfaction �� � � Mean rating on a 5-point scale Ernr.c NE1.0-1.8 Very Dissatisfied © t I_ 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied r� - 4.2-5.0 Very Satisfied IN . 1 ti; No Response ,� • ETC � S T T i_)TE "*.. ' 141i11$11F*4°- lip'4 roe_ , . ��� I 4, AM' . --. -.. .Ai!' - '7 Q r Ile a 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 31 2021 City of Lake Oswego Resident Survey: GIS Maps Q4-04. Satisfaction with the level of respect Lake Oswego Police officers show community members Citizen Satisfaction 1 r CI 7,..el JAI- M"311 . . Mean rating on a 5-point scale Or init. ice! - 1.0-1.8 Very Dissatisfied 0 � ,c," 1.8 2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied '+ �_ - 4.2-5.0 Very Satisfied hiii74 �. ;A No Response II Ae, --'%:- R 4 ETC NSTITUTE 4-r 11 kiiroir r Ir ..r in) J - in /2 -ram L f •cam P •0_L. 4. i iliS -I It lig 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) ETC Institute(2021) Page 32 2021 City of Lake Oswego Resident Survey: GIS Maps Q4-05. Satisfaction with level of trust in Lake Oswego Police officers to act in the best interest of the community \\,4610.LW _ 1 I.Aii "r' ,, 1 s o , ;' Citizen Satisfaction ilt I I -Mean rating on a 5-point scale .L7 . ( t i iia% 4" 1.0-1.8 VeryDissatisfied a El dip 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4 4.2 Satisfied rwlitli4kr - 4.2-5.0 Very Satisfied I"+ ti tier' 1 , . I ;pc No Response /71 �r , ETC NISTITUTE -r lrtvoriiiir- ow- 11 . ' -• ��G .c,......, i ,Tty_w 7 .r 1116 _, a i .... ---ii 7 LA A.- 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) ETC Institute(2021) Page 33 2021 City of Lake Oswego Resident Survey: GIS Maps Q4-06. Satisfaction with availability of information about Lake Oswego police programs and activities s O 4 ii Citizen Satisfaction Mean rating on a 5-point scale �,;+t - 1.0-1.8 Very Dissatisfied 4. �r I up 1.8-2.6 Dissatisfied 1 1 2.6-3.4 Neutral 3.4-4.2 Satisfied r! 4.2-5.0 Very Satisfied r' :::: No Response + ETC �. ST11i_UTE "--k' ,I r — 4, 1.1P.: v . 1 ) ' . 11 i� 0116 M gel a 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 34 2021 City of Lake Oswego Resident Survey: GIS Maps Q4-07. Satisfaction with overall quality of Lake Oswego emergency medical and fire services -, \iiiir to* - @.. 1 fl- 111L1335,7' . AO Citizen Satisfaction _ur -4 - .. Mean rating on a 5-point scale �� • El 1.0-1.8 Very Dissatisfied 4 . .....„, t • �� �_ � 1.8-2.6 Dissatisfied t , ' i T • 2.6-3.4 Neutral w ' Of 3.4 4.2 Satisfied r! _ 15 4 • H 425.0Veed P ---�� 4.. 1r�r-- j ;.;.;.;. No Response I I ,' , i .1 �r —11-1` �. ETC NSTITUTE W -F ' VP" V. A / — r. _ t /E- ,cc ' .\ X. r aa N 1111 Oti:`4 ' � /o a '41-111V -. '7_I! • 4 i, ,..„ 1 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) ETC Institute(2021) Page 35 2021 City of Lake Oswego Resident Survey: GIS Maps Q4-08. Satisfaction with fire education programs in the community , I `"'�� Citizen Satisfaction i, k Mean rating on a 5-point scale 11IFW rr - (1 � �„� 710:3.1.8Very Dissatisfied AMY , �. 1.82.6 Dissatisfied MI 264 Neutral 3.4-4.2 Satisfied I - 4.2-5.0 Very Satisfied I� 4 ❖.❖ �.�.�.�. No Response -/ tit) F. ETC INSTITUTE '* olopipo. y Z.. Ail Pliffill r iv 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 36 2021 City of Lake Oswego Resident Survey: GIS Maps Q4-09. Satisfaction with overall quality of emergency medical services by Lake Oswego Fire kItAl.,.., 1 I , -AIK ) 1 it_ifra,„ , . Citizen Satisfaction Mean rating on a 5-point scale -"Ir 4 ' c • 1.0-1.8 Very Dissatisfied *il i V. . C`^-1- , W I • s A. 1.8-2.6 Dissatisfied �_ ! ; IF44.iiiiw_111111111ii 2.6-3.4 Neutral r �b. " ,s 4a.,, ...__—.,,, , ,I 1) -- 3.4-4.2 Satisfied 9 Yt 4.2 5.0 Very Satisfied ...... If5 r-7- - 7.-, .. . .4, lA tf �, ti�*: i ;..� .2 Response r .! " �r � ...- ETC NISTITUTE ��'jE-- : :AO r_i___ m�■ _ l/ �+ .4r/ m � }� iI II �J 4I4i 5iti_'__lRiviPaI i P i i-1-f. .. : 1r !I d 1C 1 _tip V r a diio 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) ETC Institute(2021) Page 37 2021 City of Lake Oswego Resident Survey: GIS Maps Q4-10. Satisfaction with risk reduction and education programs i m Citizen Satisfaction 1, i Mean rating on a 5-point scale =( n ' eelp JIM ,a,... - 1.0-1.8 Very Dissatisfied Er 1 II MI 1.8 2.6 Dissatisfied © iiiiiii. 2.6-3.4 Neutral 3.4-4.2 Satisfied 'IF, IM 4.2-5.0 Very Satisfied r+ �.�.�.�.••tei No Response J I 1 6 ETC INSTITUTE ~-_ r� r 0.09. iie: , . ill 1 iIllillr 106 1 Alvii.: Pa 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 38 2021 City of Lake Oswego Resident Survey: GIS Maps Q4-11. Satisfaction with level of community engagement and outreach from Lake Oswego Police and Fire I j = m Citizen Satisfaction ii i Mean rating on a 5-point scale 111FW F n f Ai..OIL f 1.0-1.8 Very Dissatisfied --- 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 'IF, /4 ,4t ' 1M 4.2-5.0 Very Satisfied Pr - ❖IA No Response - 1 :".II • ETC INSTITUTE A rVie • i 1 tr.", a i Q 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 39 2021 City of Lake Oswego Resident Survey: GIS Maps Q6-01. Satisfaction with appearance and maintenance of City parks ( _ 1146.0k Le '�, :''.. IN---.I • r Citizen Satisfaction 141rd‘1' ' 1111-1-i 7 M C=31,it ' I.i.1 wo,..11r1 E',:Air.j mr. , 6ilor.Air. .4 ( rhli AI 0l o.I'rl. V L.'-' r , � '- - Mean rating on a 5-point scale ,- +�� ,qt>*. i' 1.0-1.8 Very Dissatisfied * 0Tl . - 1.8-2.6 Dissatisfiedv dog; � " limii!1! 2.6-3.4 Neutral '' d 3.4-4.2 Satisfied re* ' { - 4.2-5.0 Very Satisfied r �Au ti�*�gli .41) kl.„'"� No Response oh_ II �r ~'�- . ETC INSTITUTE ,,.#,luiteP . I lip 1.4 . --I I 4 ( 10111.-.. am/..V. Zimk 11 414, 1 I 6 7 I /'' cr. . il' ._El ) 7Zigiir I: 11P1 iip,W ille\- . i ill 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 40 2021 City of Lake Oswego Resident Survey: GIS Maps Q6-02. Satisfaction with opportunities to participate in environmental stewardship activities CI Satisfaction I � Mean rating on a 5-point scale WM1'14 . �� 1.0-1.8 Very Dissatisfied .„, , 1.8-2.6 Dissatisfied f MI 2.6-3.4 Neutral (111111" 3.4-4.2 Satisfied 111 //0 I :C9L11.14 4.2-5.0 Very Satisfied re - *l � N+F/ ;;:;: No Response 111 4 ETC .NSTITUTE ~ -r ' r / Alp 1)r Tr P Oir IN ib.... i al i 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 41 2021 City of Lake Oswego Resident Survey: GIS Maps Q6-03. Satisfaction with preservation of natural areas such as forested areas and open spaces o i Citizen Satisfaction � 1 ° . c Mean rating on a 5-paint scale ii.. F* K1P. i, l-..l1' 'l 4'Ii 1 1 11 ( { (� A„� - 1.0-1.8 Very Dissatisfied --- , �w +� � 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied r! _ r� 1M 4.2-5.0 Very Satisfied ,_ �. t i ii '.•.Ili No Response r 1 ETC I NSTITUTE 4-' r ;r EN AM . Alt i- iff"..--- zi p .; 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 42 2021 City of Lake Oswego Resident Survey: GIS Maps Q6-04. Satisfaction with quality of facilities ' ' 17 Citizen Satisfaction a r � a Mean rating on a 5-point scale _( (� ` J., �I rs. 1.0-1.8 Very Dissatisfied ,, ez. 4 t . ,.., .;1© • 1.8 2.6 Dissatisfied rJ S' � �f�jr 2.6-3.4 Neutral f � .44i‘if �jq 3.4-4.2 Satisfied 1. r!I*111 }-_ ��` �_ r 4.2 5.0 Very Satisfied I"+ A.. r w , i �=�=�A No Response �r ~� ��` ETC N1STITUTE jE r 11 rr— MOM .:llIlliggglli4lIll1 r r -P.._ ,i,10 lir ' �c rr L r a 1,7. 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) ETC Institute(2021) Page 43 2021 City of Lake Oswego Resident Survey: GIS Maps Q6-05. Satisfaction with quality of outdoor athletic fields i ._ # } II—�__ 4,„ r o Citizen Satisfaction Mean rating on a 5-point scale ;t Jai • ''.„, , !� 1.0-1.8 Ve Dissatisfied ir;lc, , C`^'" , ,t 1.8-2.6 Dissatisfied •� :"��pf,NIX i 1 , 2.6-3.4 Neutral 3.4-4.2 Satisfied I _ - 4.2-5.0 Very Satisfied r+ Vv."4- SAS No Response -11 K.,.....71111?*- , 1ph ,4 ETC INSTITUTE "*,. 44 , iii, - )*v. . , „,or ,,q),, A= _ .' bk . .• IX - alli;PF Q II itlikt-. in low 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 44 2021 City of Lake Oswego Resident Survey: GIS Maps Q6-06. Satisfaction with quality of recreational areas for dogs i I jft9ILL I ,� � �; � Citizen Satisfaction Mean, ! rating on a 5-point scale ={ nfill �,;� 1.0-1.8 Very Dissatisfied �• air 1.8-2.6 Dissatisfied 2.6 3.4 Neu#ral LI hilliWil :i '- 3.4-4.2 Satisfied r! / , , - 4.2-5.0 Very Satisfied I"+ �� ':•:�:*: No Res onse III •fir .�.�.�.� 4 i .� �'r j I` ETC .i�STITUTE "-' 1110, :I. i_,..-.ii: I / • :i a. /AL% J.EA F .' . r I %%p iZt. i .- --- gel 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 45 2021 City of Lake Oswego Resident Survey: GIS Maps Q6-07. Satisfaction with proximity of parks to home l I Ali 'IM Citizen Satisfaction Mean rating on a 5-point scale —kg: , , fir 0.4 _ _,7 c, . ill . I "c2wilTill tea 1.0-1.8 Very Dissatisfied �tji� Ao... rY � v II W ��_ 1 8-2.6 Dissatisfied a 1.1 2.6 3.4 Neu#ral r{, - OW Trill 1 I4•1611110:kk i i- 3.4-4.2 Satisfied 1!k, r� — �� 4 _ r - 4.2-5.0 Very Satisfied i� 4 ~ 4', %M I al: No Response r 400 ETC NISTITUTE 'I"' L. I . --, i 4 ( 101111-'. digurfid. iri U "\-. / 111. iii. , :-, 1 p r 4.,_ lire �c 4140. I II. r Mir# . 1116 1 r: ii; 1 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) ETC Institute(2021) Page 46 2021 City of Lake Oswego Resident Survey: GIS Maps Q6-08. Satisfaction with quality of Health & Wellness and Fitness opportunities i LI &,,, _,,,,b.- o Citizen Satisfaction Mean rating on a 5-point scale , ;fi„ ,f, r ={ n --4. ,+� 1.0-1.8 Very Dissatisfied � aimr iir - 4111h. 1.8-2.6 Dissatisfied V 2.6-3.4 Neutral 3.4-4.2 Satisfied r+ 4.2 5.0 Very Satisfied �. .... I"+ � _�, ti'•� � ;p;� No Response a �� M. 4 ETC .NSTITUTE 4-r .. oiropie '1, IP 14P 1 lit. Ili" IEN i . • , - P 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 47 2021 City of Lake Oswego Resident Survey: GIS Maps Q6-09. Satisfaction with quality of Enrichment opportunities CI Satisfaction elk Mean rating on a 5-point scale ;r:Q , 4:7 1.0-1.8 Very Dissatisfied ... . -, :_.-.,JIc © , , if 1.8 2.6 Dissatisfied IS 2.6-3.4 Neutral .•- ---iiig-la,,.. i .,ir 1 3.4-4.2 Satisfied r+ `�"" - 4.2-5.0 Very Satisfied P ..A. � �, o v ;;.;.;. No Response 4 ETC .NSTITUTE ~ -r O P 1°. / 114filiftlifiplile 1 1177:44.44 G 4111 ilZt. I 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 48 2021 City of Lake Oswego Resident Survey: GIS Maps Q6-10. Satisfaction with quality of Youth and Teen opportunities i �� o Citizen Satisfaction i 6 --)gMean rating on a 5-point scale e=q IllFW . 4 A„� 1.0-1.8 Very Dissatisfied © , � 11. [ 1.8-2.6 Dissatisfied L aft 2.6-3.4 Neutral AIIIIPPY 3.4-4.2 Satisfied r 1M 4.2-5.0 Very Satisfied r+ 1 No Response A II ' i 40 ETC I NSTITUTE ~ -r r, • Joh" 1 _.• 1 • 1' -43. I / 4,. 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 49 2021 City of Lake Oswego Resident Survey: GIS Maps Q6-11. Satisfaction with quality of Outdoor recreation opportunities I II I ii r T kr o 0 Citizen Satisfaction rohMean rating on a 5-point scale , w . �+� 1.0-1.8 Very Dissatisfied A� , � hh. �� 1.8-2.6 Dissatisfied I 2.6-3.4 Neutral q 3.4-4.2 Satisfied re III4.2-5.0 Very Satisfied re 1 11.4" Resp 1RIME•,4 1101' r. - 4 1 =PM ETNo C INSTITUTE onse r .%I.,. 3 'T iiiiii_ . �M 1 / iii gir 1 -1‘ 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 50 2021 City of Lake Oswego Resident Survey: GIS Maps Q6-12. Satisfaction with quality of fee-based recreation activities 'EU _,, Z CICitizen Satisfaction Mean rating on a 5-point scale ={ (� ii �:+� 1.0-1.8 Very Dissatisfied r- allir it 1.8 2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied . r+ / - • - 4.2-5.0 Very Satisfied I"+ ti ;:;:A No Response ETC .NSTITUTE ~ -r f 11 iii f 1111111111F •lj;.11! . Arilz GI 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 51 2021 City of Lake Oswego Resident Survey: GIS Maps Q6-13. Satisfaction with quality of events provided I - t, I 1 - Citizen Satisfaction l Mean rating on a 5-point scale — __{ �t>t� ,� - 1.0-1.8 Very Dissatisfied o_er lirla 1.1.._- L it 1.8-2.6 Dissatisfied .!tiridig, 2.6-3.4 Neutral if gid 3.4-4.2 Satisfied Fr _ fir-4 { 4.2-5.0 Very Satisfied r+ j ---.c, 0 ., �r� 1 ;;:;: No Response 4 i , �I -��- ,-~ ETC INSTITUTE ~ -r : ..4-4 .- i : I • L vv `�`vvluitior ‘ I " 1p EJ- hogi- r— .,..),/,_,- qj o. iii - 711I -jar ,4,p -I --9 r Zit; 111.16111 zir „.... 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 52 2021 City of Lake Oswego Resident Survey: GIS Maps Q8-01. Satisfaction with adequacy of street lighting along major roadways and intersections i 1 r—ill—) o 1111FW Citizen Satisfaction Mean rating on a 5-point scale ` — — �. 1.0-1.8 Very Dissatisfied ... © , . �. [ 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied IM 4.2-5.0 Very Satisfied ,P 0 1 ':'.,*: No Response i .� 1111141 ko,, ibi ETC INSTITUTE ~-_ ve— / 1 I il t -11iN .,, I lip 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 53 2021 City of Lake Oswego Resident Survey: GIS Maps Q8-02. Satisfaction with availability of pedestrian pathways in the neighborhood i I 4 1: -D it:I, r o ti Citizen Satisfaction Mean rating on a 5-point scale ^.s - 1.0-1.8 Very Dissatisfied .... if air IL 1 8 2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied le 4.2 5.0 Very Satisfied I* ':•A No Response 111 4 ETC .NSTITUTE -r ii, :_ 4 ; Ivy. . _, .1 . iii - IN . r 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 54 2021 City of Lake Oswego Resident Survey: GIS Maps Q8-03. Satisfaction with condition of pedestrian pathways in the neighborhood i dry ', i -D 'V o — Citizen Satisfaction S Mean rating on a 5-point scale r �'�. 1.0-1.8 Very Dissatisfied -rr r 1.8 2.6 Dissatisfied 2.6-3.4 Neutral IIIIII 3.4-4.2 Satisfied r44111.11r4ill' IM 4.2-5.0 Very Satisfied r+ ' 1 ':4,oimE4 No Response i ETC INSTITUTE , - / L , 1411 Ilk i, Ille 1.0„ 1 _, . 1016 1.,..o, 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 55 2021 City of Lake Oswego Resident Survey: GIS Maps Q8-04. Satisfaction with availability of pedestrian pathways on major streets and routes 7.... s o 111FW . Citizen Satisfaction ,_ f Mean rating on a 5-point scale AL II. 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 1 %1 allit 2.6-3.4 Neutral r 3.4-4.2 Satisfied ' 4.2-5.0 Very Satisfied r' W No Response 1 1 IL itii ETC .N TITUTE , ,I 1 1 1:-.' i‘...# .. I � 41 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 56 2021 City of Lake Oswego Resident Survey: GIS Maps Q8-05. Satisfaction with condition of pedestrian pathways on major streets and routes I (--} 1-1- 'Irl 1 L . ,iielP CI1j14 5 r:V Citizen Satisfaction . Mean rating on a 5-point scale ilri h - 1.0-1.8 Very Dissatisfied M IOW tr: 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied r! 1M 4.2-5.0 Very Satisfied r' t i ❖,4 No Response II � .i , `y ETC INSTITUTE r %� jirir „ / Ar 1 ili 11 0 I I i 11H- - 1 al P II P 6 Or it%.1, 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 57 2021 City of Lake Oswego Resident Survey: GIS Maps Q8-06. Satisfaction with condition of pavement markings on streets i o Citizen Satisfaction Mean rating on a 5-point scale 1111FW j s C. 1.0-1.8 Very Dissatisfied Ir.... 1... 1.8 2.6 Dissatisfied lar 2.6-3.4 Neutral 3.4-4.2 Satisfied r! 1M 4.2-5.0 Very Satisfied r* t.tei No Response 1 .i +ti/ ETC I NSTITUTE ,,, r , ivrierili 114711-1! illoil 11 41 ! ill*pr C•••#. At illel a 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 58 2021 City of Lake Oswego Resident Survey: GIS Maps Q8-07. Satisfaction with condition of street signs and traffic signals I .Aft 'i A . p. --- o Citizen Satisfaction Mean rating on a 5-point scale �-I i 1 rif W *ar� iip 4 1.0-1.8 Ve Dissatisfied --- • oarIL, [ 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied r! - - • 1M 4.2-5.0 Very Satisfied ':L.oint,4 No Response II ] ATC1NsTTE 4-' r , - i ni. i '1117_, _ 1 -i . 1 t . IliN . AI .M." i, 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 59 2021 City of Lake Oswego Resident Survey: GIS Maps Q8-08. Satisfaction with maintenance of major City streets i A . @.... I J o Citizen Satisfaction Mean rating on a 5-point scale I1115rr0 ` - - �„� - 1.0-1.8 Very Dissatisfied © I, . , ser IL. [ 1.8-2.6 Dissatisfied 2.6-3.4 Neutral ,.... i;tit5j.).-/ 1 3.4-4.2 Satisfied rF • 1M 4.2-5.0 Very Satisfied ••teir+ I �.�.�.�. No Response J r 1 illioETC 1 NSTITUTE r r IL i _.• t i%Ili" —M." CI .1, I 4-- lip 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 60 2021 City of Lake Oswego Resident Survey: GIS Maps Q8-09. Satisfaction with maintenance of neighborhood City streets '0 # z r O 1 Citizen Satisfaction I i . Mean rating on a 5-point scale n 1.0-1.8 Very Dissatisfied ir 1.8-2.6 Dissatisfied v1 I M 1046 2.6-3.4 Neutral 3.4-4.2 Satisfied ,) 1 4.2-5.0 Very Satisfied •, r+ �.�....•. No Response 111 ` ETC I NSTITUTE ,,4, li/ r, ,1 / / 1 ir... , ,,III1r, A, - Ir op, p 11116 1! 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 61 2021 City of Lake Oswego Resident Survey: GIS Maps Q8-10. Satisfaction with mowing and tree trimming along streets '0 I lifiLIT•Lb. ,r j o Citizen Satisfaction Mean rating on a 5-point scale Al.111FW - 1.0-1.8 Very Dissatisfied 1.8 2.6 Dissatisfied vII M ') r- 1111.1 2.6-3.4 Neutral 3.4-4.2 Satisfied 1M 4.2-5.0 Very Satisfied r+ (1 ._I.4" No Response ETC NST#TUTE 4 i r • 1 01:100y) 1/lc oili 1 1 p . 41 A I a 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 62 2021 City of Lake Oswego Resident Survey: GIS Maps Q8-11. Satisfaction with snow and ice response on major City streets I __ii-r Li , ! o Citizen Satisfaction Mean rating on a 5-point scale W . 4 „...f - 1.0-1.8 Very Dissatisfied © , 1.8-2.6 Dissatisfied 2.6-3.4 Neutral ,{ 1 3.4-4.2 Satisfied Ill IM 4.2-5.0 Very Satisfied r+ � �.�.�.�. No Response r i •; ETC I NSTITUTE ~ -r r i 1 _.. , )1 , __,_ 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 63 2021 City of Lake Oswego Resident Survey: GIS Maps Q8-12. Satisfaction with frequency of street sweeping along roadways z L Citizen Satisfaction r o li jrww . Mean rating on a 5-point scale h - 1.0-1.8 Very Dissatisfied --- tr r 1.8-2.6 Dissatisfied © I 2.6-3.4 Neutral 3.4-4.2 Satisfied Pr, 4.2-5.0 Very Satisfied r+ ' i E.;.; No Response I ' ETC l`, STITi_JTE "- -E. rr. - 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 64 2021 City of Lake Oswego Resident Survey: GIS Maps Q8-13. Satisfaction with overall quality of stormwater management and flood control in roadways I r-} 11—i olaw . Citizen Satisfaction Mean rating on a 5-point scale rs if - 1.0-1.8 Very Dissatisfied 1.8 2.6 Dissatisfied © r . 2.6-3.4 Neutral 3.4-4.2 Satisfied r! IM 4.2-5.0 Very Satisfied ••teir+ 1 �.�.�.�. No Response J 1 .1 ko,, 40 ETC INSTITUTE ~-_ r, 100:0411101/11 . /I .giN 1 i 4 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 65 2021 City of Lake Oswego Resident Survey: GIS Maps Q10-1. Satisfaction with accessibility of streets and sidewalks for people with disabilities r , 1-1 1j1PW . Citizen Satisfaction Mean rating on a 5-point scale I - - ,,rr 1.0-1.8 Very Dissatisfied tpAiT 1.8-2.6 Dissatisfied 2.6-3.4 Neutral , imL 3.4-4.2 r� 4.2-5.0 VerySatisfied Satisfied ••+•• : r+ �.�. No Response J i , 40 ETC I NSTITUTE ~-_ r, �- 4 ly At 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 66 2021 City of Lake Oswego Resident Survey: GIS Maps Q10-2. Satisfaction with ease of parking in downtown i 1 z -,- o Citizen Satisfaction Mean rating on a 5-point scale 1 w . �. 1.0-1.8 Very Dissatisfied ... , . out [ 1.8-2.6 Dissatisfied 2.6-3.4 Neutral Allip, 1_ 3.4-4.2 Satisfied IM 4.2-5.0 Very Satisfied ,P 0 1 .4...*: No Response i 1 L 6 ETC INSTITUTE r, • / *lir 47. I 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 67 2021 City of Lake Oswego Resident Survey: GIS Maps Q10-3. Satisfaction with ease of parking in Lake Grove Village Center i 'r-U - o jrliFf - Citizen Satisfaction Mean rating on a 5-point scale LIP 411161, 4 441 - 1.0-1.8 Very Dissatisfied lir 71". ail --- [ 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied r! 1M 4.2-5.0 Very Satisfied r' i ❖4 No Response 11 .1 k 6 ETC I NSTITUTE „, , 1 r, % I A VOIP... '- ,11r, 1 ,_, ii; Mr Or - '`� . girl a 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 68 2021 City of Lake Oswego Resident Survey: GIS Maps Q10-4. Satisfaction with ease of travel by bicycle in Lake Oswego i Citizen Satisfaction o II ii i . Mean rating on a 5-point scale Iiir r e. h! 1.0-1.8 Very Dissatisfied 04.i 17 © d� I 1.8 2.6 Dissatisfied 2.6-3.4 Neutral 1 3.4-4.2 Satisfied r! 046 1M 4.2-5.0 Very Satisfied X r+ ..._..._..*.: No Response 11 .iier O ETC I NSTITUTE „4' li/ r, 41 Nil ,OPP c...•. . , 1poth 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 69 2021 City of Lake Oswego Resident Survey: GIS Maps Q10-5. Satisfaction with ease of walking in Lake Oswego I ,c o Citizen Satisfaction ii i Mean rating on a 5-point scale .% Al limm 1.0-1.8 Very Dissatisfied 1--r Itl:W ' © c----- NW t 1.8-2.6 Dissatisfied i 2.6-3.4 Neutral Q3.4-4.2 Satisfied i! i 4.2-5.0 Very Satisfied r' 4, • 1 tist:. No Response II -1 :1 ~_ ib) ETC I NSTITUTE -_ r, - ). 1106 1 1 I4 410 Q lip 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 70 2021 City of Lake Oswego Resident Survey: GIS Maps Q10-6. Satisfaction with ease of travel by public transportation (buses) in Lake Oswego i I Citizen Satisfaction Io Mean rating on a 5-point scale 11:; n i�+ 111. 1.0-1.8 Very Dissatisfied --- AD 1.8-2.6 Dissatisfied NI2.6-3.4 Neutral 3.4-4.2 Satisfied r! • I. 4.2-5.0 Very Satisfied r' 4 •.❖ei No Response • :1 °Illigliiill =4#' ETC I NSTITUTE 4 r, / lir I e.I 1 _, 4 I It 1 i 0 11111 c....0, . , la 1111116 a 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 71 2021 City of Lake Oswego Resident Survey: GIS Maps Q12-01. Satisfaction with access to computers and library Wi-Fi # 4 Nol I ii ilk, -', Ai' ilk „3,,,,-„..4. , Citizen Satisfaction Mean rating on a 5-point scale �4„1�: - 1.0-1.8 Very Dissatisfied � i �ç ! ��' .ril - . A 18-2.6Dissasfied Air _ ��� 2.6-3.4 Neutral 1* b 3.4-4.2 Satisfied r_+ - 4.2-5.0 Very Satisfied re ..... 1 tilli No Response �r �^ R, ETC N ~STITUTE -r - 4 • r• �' t ,i; .11-11 :1 ) 4....as i: . . . Alli At:I 1411 0 V*II_L. / _ riliiirt Mi__ 4 io 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) ETC Institute(2021) Page 72 2021 City of Lake Oswego Resident Survey: GIS Maps Q12-02. Satisfaction with Library of Things collection 1 4 - - ,V�- • o Citizen Satisfaction hip ,,r j � Mean rating on a 5-point scale ��+� 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied iotiamob,:����� tL:_ 2.6-3.4 Neutral IIIIIIIIIL 3.4-4.2 Satisfied r! Jilri - 4.2-5.0 Very Satisfied re �. eapt ;:;:;:;: No Response II Aler �',2 R 4 ETC .NSTITUTE r l% f 4 (1 olio r __. lopir. I 412 At - •1 i jilippr a AZI 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) ETC Institute(2021) Page 73 2021 City of Lake Oswego Resident Survey: GIS Maps Q12-03. Satisfaction with events and services for adults I LIi Jr vlr r.: t‘ _r o Citizen Satisfaction i A Ai k � � , Mean rating on a 5-point scale _•_ . 47 1.0-1.8 VeryDissatisfied . , V i � � 4 y 1.8-2.6 Dissatisfied • iii4 2.6-3.4 Neutral .4-4.2 Satisfied trig;////if 4.2-5.0 Very Satisfied r1•11111or ':•: *: N2 Response + ETC INSTITUTE -r f� • t I' ii, lie 1oboyffspitots - /1 - _• 7 C.o. .1 Ar .,, ligi; 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 74 2021 City of Lake Oswego Resident Survey: GIS Maps Q12-04. Satisfaction with events and services for children If II�� [ .-/j) 45)-1 �� � Citizen Satisfaction I Mean rating on a 5-point scale 1-* =L{ (� fro. - 1.0-1.8 Very Dissatisfied Ir. tor [ 1.8-2.6 Dissatisfied 1 2.6-3.4 Neutral 3.4-4.2 Satisfied I + 1M 4.2-5.0 Very Satisfied VP"r* 1 ':'tJJei No Response I Q. r ETC INSTITUTE ~ -r 61iiij. / II: 14 0, L v. V#10.... . , mi.. . 440• 1 gib -1 Si 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 75 2021 City of Lake Oswego Resident Survey: GIS Maps Q12-05. Satisfaction with events and services for teens r CICitizen Satisfaction I i Mean rating on a 5-point scale .Itil -l', jekM4 n 1.0-1.8 Very Dissatisfied r- 1.8-2.6 Dissatisfied r w 2.6-3.4 Neutral 3.4-4.2 Satisfied rr, - 4.2-5.0 Very Satisfied I-, I ri :.�.�.�. No Response ,_, t' ETC INSTITUTE -r r,4,teor;A -__ `i za Bp W . _1 i�`� a, 4. I gel 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 76 2021 City of Lake Oswego Resident Survey: GIS Maps Q12-06. Satisfaction with library as a hub of community information and gathering 1 o Citizen Satisfaction Mean rating on a 5-point scale i 1 Ill'w . n n 1.0-1.8 Very Dissatisfied (k Ir. [ 1.8-2.6 Dissatisfied r111i"t■ 2.6-3.4 Neutral 3.4-4.2 Satisfied "IF, IM 4.2-5.0 Very Satisfied I. 1 �.�.�.�. No Response r _ .1 41, ETC INSTITUTE r 1 1111 r, A iiiierie `ei fajpoth r-' 1 A . .M.'" o Illiel 1! 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 77 2021 City of Lake Oswego Resident Survey: GIS Maps Q12-07. Satisfaction with outreach programs and services provided outside of the library 1 Io Citizen Satisfaction ii i jrlivarp.c3 4„ . , Mean rating on a 5-point scale nr r. „if - 1.0-1.8 Very Dissatisfied V �1fi11 1.8-2.63.4 Dissatisfied rY■ t L 2.6- 3.4-4.2 Satisfied 'IF, IM 4.2-5.0 Very Satisfied r+ ;.:.„..1 No Response I . :; 6 ETC I NSTITUTE 4-- Oil r, r• , , r ` / 7106 t • yam/ l,r A /PI 11.4.. 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 78 2021 City of Lake Oswego Resident Survey: GIS Maps Q12-08. Satisfaction with Reader's Advisory ( el I i , oLiCitizen Satisfaction747111111111$1,1:-7 Mean rating on a 5-point scale { n W1uuuni 1.0-1.8 Very Dissatisfied Mai1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied _fit.; rr 4.2-5.0 Very Satisfied VP- �. ` ::::.;: No Response r ! ! 1r —i-1 ..4 R ETCNSTUTE "4-- a . ' lerf ,ir ( pm_ /rr o� N Jr �` WI' . I) ii_ cc-4 E.:, - 1Jr �I „4.....,. ilZt. i • ,------ gel II L• :' jariri:7 CI rfil 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 79 2021 City of Lake Oswego Resident Survey: GIS Maps Q12-09. Satisfaction with selection of digital resources available online ', io I Citizen Satisfaction Mean rating on a 5-point scale 11.6, 14ip . c., . - ,',+�• tor - 1.0-1.8 Very Dissatisfied IVEI 1.8-2.6 Dissatisfied Illailiaf_ I I 2.6-3.4 Neutral 3.4-4.2 Satisfied Fir , - 4.2-5.0 Very Satisfied r i i No Response a i 40 r-- KN 40) ETC INSTITUTE ~ - I ;• 'r!A ii,-.. ... of al, CE itir_ • /I IN 4.41 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 80 2021 City of Lake Oswego Resident Survey: GIS Maps Q12-10. Satisfaction with selection of physical resources available r o aCitizen Satisfaction - Mean rating on a 5-point scale ,� �„� 1.0-1.8 Very Dissatisfied ■ 1.8-2.6 Dissatisfied 2.6-3.4 Neutral .4-4.2 Satisfied T 15. rr �■■� - 4.2-5.0 Very Satisfied r* �, ielei ':•:„:*: No Response 4 4r j 1 ..., , a ETC INSTITUTE i :_ .:9- .. ,„„„- vi* ..." -. Al vpir `v_s:Ncd.- / III d, JP lap 71 1 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 81 2021 City of Lake Oswego Resident Survey: GIS Maps Q12-11. Satisfaction with the library providing a source of reliable, accurate information \id, --AII ' ' s o �, - Citizen Satisfaction iLir ' - I a fier • Mean rating on a 5-point scale �'r lk:'=:i_ ♦ r (� • +.+� illtnj��� }',: 1.0-1.8 Very Dissatisfied AMYL Ns !IL._ 1.8-2.6 Dissatisfied 2411411,.. 2.6-3.4 Neutral Fl 3.4-4.2 Satisfied r• r - 4.2-5.0 Very Satisfied i ��' ;.a.: No Response 1 4r -�` k. , ETC NSTITUTE 4-x • r lb mum plior -, i 4 ( all- a.ft•..4/ 2.71m ' '\ 14 Wir /c rt. '- .a ) `1 "IPf ~ 3 3 t • 442 i gel ill 1 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) ETC Institute(2021) Page 82 2021 City of Lake Oswego Resident Survey: GIS Maps Q12-12. Satisfaction with selection of reference and research tools I \ _A I Citizen Satisfaction r • 1 Mean rating on a 5-point scale jilrill,i;"4_ t1 +� lit 3 eli! t,� 1.0-1.8 Very Dissatisfied -- • 1.8-2.6 Dissatisfied © i� i%1l 2.6-3.4 Neutral hdlIO ' 3.4-4.2 Satisfied I 4.2-5.0 Very Satisfied r1. A r� „....... No Response /pi illil.'1•oo%:r.- r j 1 ,, . ) ETC INSTITUTE ± ar—e .... -E ~ . 1 -" OVA; . / . 111 1! AP" t-..' d3 • 71 ex I r 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 83 2021 City of Lake Oswego Resident Survey: GIS Maps Q12-13. Satisfaction with special reading programs 1 j v4t-- "._ Cl ,) Citizen Satisfaction iy:'� o , Mean rating on a 5-point scale ip ri l • 4 - 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 4giiri11d' 2.6-3.4 Neutral 3.4-4.2 Satisfied rrJ ` 4.2 5.0 Very Satisfied ri 11it /c ti i I ;1;1;1 No Response IFr 41116P —i a 10ETC NISTITUTE -' / ili. - llr71j NC.-..) ii, lim , . it -\ ilk fI olf ilZt. I gel 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) ETC Institute(2021) Page 84 2021 City of Lake Oswego Resident Survey: GIS Maps Q12-14. Satisfaction with quality of customer service T i ' )Epp l ir o Citizen Satisfaction r LI 66 1,1,, _.." . Mean rating on a 5-point scale { +�� l Ahdig 1.0-1.8 Very Dissatisfied AP PP ' ET el, 441111 4 1.8-2.6 Dissatisfied 2.6-3.4 Neutral `f -- -- ,,,r 4,j 3.4-4.2 Satisfied i _ j. / . . - 4.2-5.0 Very Satisfied r N i :ex.*. No Response r 1 I _ �I —'9'-i .. Rja ETC INSTITUTE : .;:i0 ,- mil . VP . ; • . 7Ari fi llrw �C (--r- ' • 1 r ii' ._ . P ) / I. 11.1P 111,,W ilk +.- Ea dt{ 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 85 2021 City of Lake Oswego Resident Survey: GIS Maps Q12-15. Satisfaction with quality of the Lake Oswego Public Library facility I ,6 .� I v Citizen Satisfaction ? 4171iii.4 Mean rating on a 5-paint scale T . Jr 1 (�` '' 1;52 r:rp . tll 4 1. 1.0-1.8 Very Dissatisfied Aro ...._ 9V17I tit( [ 1.8-2.6 Dissatisfied • 1111.0111 i 1 2.6-3.4 Neutral iimP.N. )---. :tiiii '.ig i r 3.4-4.2 Satisfied rr / -- I 1M 4.2-5.0 Very Satisfied r* �, taw 1:Sei No Response A 1 40 �1 P,_ ETC INSTITUTE ~ -r -1 r- A\ „at IP 7t IN''..I 1114411111r 44 . p eir 1;1-j1170 -1 iii 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 86 2021 City of Lake Oswego Resident Survey: GIS Maps Q14-1. Satisfaction with variety of housing options , I .__iii- re . ,r_j o Citizen satisfaction li firer IAI . Mean rating on a 5-paint scale I .1;534fp . . '. - 1.0-1.8 Very Dissatisfied � --- � 1_1 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied r! lob 1M 4.2-5.0 Very Satisfied •*"** r' i �.••• No Response I .1 iti. ETC INSTITUTE ,,4, r .1 1 1 AS 11 1.°1 . 1p 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 87 2021 City of Lake Oswego Resident Survey: GIS Maps Q14-2. Satisfaction with availability of quality housing affordable to households earning approximately $75,000 or less „--iir LI _ Citizen Satisfaction — o , �� 41111L `�, Mean rating on a 5-point scale �r 11. 1.0-1.8 Very Dissatisfied aillia 1.8-2.6 Dissatisfied • 2.6-3.4 Neutral 3.4-4.2 Satisfied rr _ I. 4.2-5.0 Very Satisfied I' _ � p'p4 No Response - �. i + / ETC I NSTITUTE '* °lgilflli r, - illl j ''� as P I 0.1glib a 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 88 2021 City of Lake Oswego Resident Survey: GIS Maps Q14-3. Satisfaction with ease of getting a permit # L Citizen Satisfaction ) ,s o Mean rating on a 5-point scale ,'�� 1.0-1.8 Very Dissatisfied © C. I IL, [ 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied r!, lob ' . 4.2-5.0 Very Satisfied r k +. at..I No Response ' f a ETC INSTITUTE ~ -r , . . iiiii ;‘.' • d3 '4V . 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 89 2021 City of Lake Oswego Resident Survey: GIS Maps Q14-4. Satisfaction with how well Lake Oswego is planning for needed housing i r...).. Lf^ 1 i _ o Citizen Satisfaction ' ��W , OlIllhh.6 `�, Mean rating on a 5-paint scale �r11. 1.0-1.8 Very Dissatisfied ti Si 1111,1 1.8-2.6 Dissatisfied "".......„ All. 2.6-3.4 Neutral 3.4-4.2 Satisfied re 4.2-5.0 Very Satisfied r 001tit No Response i ' ETC I NSTITUTE '* r - id, ii; - ) Air . , Vele, la 4Ip I 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 90 2021 City of Lake Oswego Resident Survey: GIS Maps Q14-5. Satisfaction with how well Lake Oswego is planning for commercial services and jobs I ._ o , Citizen Satisfaction Mean rating on a 5-point scale liFf i n h - 1.0-1.8 Very Dissatisfied lir--- C\ . [ 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 1 3.4-4.2 Satisfied 1M 4.2-5.0 Very Satisfied ❖.❖ r+ 0 i �.�.�_.�. No Response .1 i ETC I NSTITUTE „, , 1007 i r, 1 A c.... . , Vrier 1 iii,. I! 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 91 2021 City of Lake Oswego Resident Survey: GIS Maps Q14-6. Satisfaction with overall quality of new development in Lake Oswego '0 1 r_il-1- o - Citizen Satisfaction 1 i . Mean rating on a 5-paint scale A',,.� - 1.0-1.8 Very Dissatisfied © amr � -�- � [ ;1164 Dissatisfied , Neutral 3.4-4.2 Satisfied r! IM 4.2-5.0 Very Satisfied .�.� r+ 1 ,.•,•�.�.�. No Response 11 .� + ETC INST#TUTS , / lopprol• . ilier..: 146 _, 1 A illOr LI 44%. 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 92 2021 City of Lake Oswego Resident Survey: GIS Maps Q14-7. Satisfaction with overall enforcement of local codes and ordinances ` 1 _._i 11-, o Citizen Satisfaction Mean rating on a 5-point scale 1j1FW ' c I - - i__j . iii C\ Ir A',,� II. 1.0-1.8 Very Dissatisfied ... a. t 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied r! IM 4.2-5.0 Very Satisfied 4! 4 No Response ,1 ETC INSTITUTE ,,, r •' ‘ 1 , Atli l' i ...T"" Z1 4 'Ls 4•4 41 Nil 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 93 2021 City of Lake Oswego Resident Survey: GIS Maps Q16-1. Satisfaction with availability of information and resources relating to energy efficiency 1 r—ill- El Citizen Satisfaction m Mean rating on a 5-point scale j11FW .a,7 IMM 1.0-1.8 Very Dissatisfied © (\ 9Vo 1141Ati IL. 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 40AMItt , 3.4-4.2 Satisfied r! IM 4.2-5.0 Very Satisfied r+ 0 1 ......... No Response 1 1 L ibi ETC INSTITUTE ~-_ r, 4. — ai iiia IliN. P lip 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 94 2021 City of Lake Oswego Resident Survey: GIS Maps Q16-2. Satisfaction with availability of information and resources relating to water conservation 1 o Citizen Satisfaction I 4 0 i thii.o. .4( . Mean rating on a 5-point scale law ,4„.. - 1.0-1.8 Very Dissatisfied 6 I Vo tr [ 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 1 • 1M 4.2-5.0 Very Satisfied I. i ❖.❖. No Response IA ETC I NSTITUTE ~ -r r, / . , iii olio" -,.. c- .M" IN 44.40. . 1 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 95 2021 City of Lake Oswego Resident Survey: GIS Maps Q16-3. Satisfaction with availability of information and resources relating to recycling and composting i o Citizen Satisfaction Mean rating on a 5-point scale J1I'w �. 1.0-1.8 Very Dissatisfied ... , �. 1.8 2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied IM 4.2-5.0 Very Satisfied ,P 1 .a No Response j I 1 •0111011Flitis 40 ETC I NSTITUTE ~-_ , ivor. i 1 , tii, N%4'. ., i .— 'p 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 96 2021 City of Lake Oswego Resident Survey: GIS Maps Q16-4. Satisfaction with availability of information and resources relating to wildfire risk reduction :40!1F , ,-iir i i_ ,1 CI jrilFW . Citizen Satisfaction Mean rating on a 5-point scale n 1.0-1.8 Very Dissatisfied 1—r c Ir. ir 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied r! 4111111W 4.2-5.0 Very Satisfied r' .❖. No Response i .� + ETC INSTITUTE " 4porf,. / 'lir IA 11: IlFf c...4; .. 41 :II 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 97 2021 City of Lake Oswego Resident Survey: GIS Maps Q16-5. Satisfaction with overall quality of solid waste services i I o Citizen Satisfaction Mean rating on a 5-point scale i__j "I .,7 1111*W �'„+� - 1.0-1.8 Very Dissatisfied --- 1.8-2.6 Dissatisfied , VP . . air i C 2.6-3.4 Neutral 3.4-4.2 Satisfied r! • IM 4.2-5.0 Very Satisfied J r+ i �.�.�_.�. No Response i L ••tei ETC I NSTITUTE 4- i + %1 _I r, A114'""4, ::por. _ Jill" _• lip 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 98 2021 City of Lake Oswego Resident Survey: GIS Maps Q18-1. Satisfaction with City's efforts in engaging diverse communities I t___, Lr-,.. , ,0 '17/1 CIjrilFW Citizen Satisfaction Mean rating on a 5-point scale h - 1.0-1.8 Very Dissatisfied ... 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 1 llir 1 3.4-4.2 Satisfied r! 1M 4.2-5.0 Very Satisfied r' I I ❖.❖i No Response i ,� jiallil ) ETC NSTITUTE r111 1.°1, loppr.. / 1 1' ?-.i . /I 0 1 1 ,` d3 PA 6 la 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 99 2021 City of Lake Oswego Resident Survey: GIS Maps Q18-2. Satisfaction with services that promote cultural awareness, diversity, and inclusion I :46, ,___,„0 -r._.... L . o Citizen Satisfaction Mean rating on a 5-point scale fel Illy;r:v Ohl © �6 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied .. C 2.6-3.4 Neutral 3.4-4.2 Satisfied r! 1M 4.2-5.0 Very Satisfied r+ - ma No Response i .� +ti/ ETC INSTITUTE ,,4, r 111111J / 1 ,` � d3 . A 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 100 2021 City of Lake Oswego Resident Survey: GIS Maps Q18-3. Satisfaction with ease of registering for City programs I • I o Citizen Satisfaction • ii i . -._ 41 jrik . Mean rating on a 5-point scale r n(\ : 4 1.0-1.8 Very Dissatisfied 1.lig II 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 1 1 3.4-4.2 Satisfied rF, 1M 4.2-5.0 Very Satisfied •,❖.• FP ...*i.�. No Response IA i 40 ETC I NSTITUTE ~ -r r r• a . 1. 1 0 ai A °' -1114"4 CI ill I .11, 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 101 2021 City of Lake Oswego Resident Survey: GIS Maps Q18-4. Satisfaction with overall customer service by City employees , z o Citizen Satisfaction Mean rating on a 5-point scale 1111FW . jOhh �. 1.0-1.8 Very Dissatisfied .� © r I . ,L. , 1.8-2.6 Dissatisfied 2.6-3.4 Neutral Allint 3.4-4.2 Satisfied rP, 1M 4.2-5.0 Very Satisfied •,❖.• FP ......0.,. No Response IA 1 40 ETC INSTITUTE ~*r r V , . I i t- . Ai; i-' liN .i, . .M" CI I M 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 102 2021 City of Lake Oswego Resident Survey: GIS Maps Q18-5. Satisfaction with overall quality of leadership provided , # z CICitizen Satisfaction ii . Mean rating on a 5-point scale r0 1.0-1.8 Very Dissatisfied Ir. a1•rt411hhht 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied j IM 4.2-5.0 Very Satisfied r+ 1 ti_tA No Response II _ ETC NST#TUTS .11 -_ roe i Air - f c.o3a • P i .. .1.4-7 a 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 103 2021 City of Lake Oswego Resident Survey: GIS Maps Q18-6. Satisfaction with overall quality of local governmental services i 1 z)1 , o 1111FCitizen Satisfaction Mean rating on a 5-point scale W ` — — �. 1.0-1.8 Very Dissatisfied .� © 4111.' , III �. � 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 1 3.4-4.2 Satisfied 1 IM 4.2-5.0 Very Satisfied IN _ 1 ••tei J �._�.�_.�. No Response .iI a ETC I NSTITUTE 11110111 r� r i Att 1 IL f L`#. 4, I a 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 104 2021 City of Lake Oswego Resident Survey: GIS Maps Q18-7. Satisfaction with overall value received for local tax dollars and fees '0 _ CI7_ Citizen Satisfaction lir j . , (� Mean rating on a 5-point scale rilFW - 1.0-1.8 Very Dissatisfied (\ tr1 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 1 3.4-4.2 Satisfied r! 1M 4.2-5.0 Very Satisfied •,❖.• r+ it I �._�.�_.�. No Response " ETC INSTITUTE , ' i r� %1 • iiii Al .1.11. ��� �; p a 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 105 2021 City of Lake Oswego Resident Survey: GIS Maps Q19-1. Satisfaction with business and nonprofit grants as a result of COVID-19 i ' # z Li o Citizen Satisfaction r Mean rating on a 5-point scale 1 OIL 1j1FW fr II. A„.. 1.0-1.8 Very Dissatisfied /111.1 © ic--- , � 11114111 ,1 � 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied i! 4.2-5.0 Very Satisfied ••�•••*• r+ �.�.�.�. No Response II .l E lib TC I NSTITUTE ' r r %1 : if Or BP 11, lA N a 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 106 2021 City of Lake Oswego Resident Survey: GIS Maps Q19-2. Satisfaction with virtual public meetings as a result of COVID-19 , z , o1111:;# . Citizen Satisfaction I . Mean rating on a 5-point scale 44...), 1.0-1.8 Very Dissatisfied -r &I �� [ 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 1 3.4-4.2 Satisfied r IM 4.2-5.0 Very Satisfied r i a„.1.*. No Response II 1 1 ETC INSTITUTE . Al'a nil Or c,#. 4, a 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 107 2021 City of Lake Oswego Resident Survey: GIS Maps Q19-3. Satisfaction with outdoor seating extensions at restaurants as a result of COVID-19 I , o Citizen Satisfaction Mean rating on a 5-point scale rQjiriliF # C — — �. 1.0-1.8 Very Dissatisfied .� © , � � 1.8-2.6 Dissatisfied 11 , iii a 2.6-3.4 Neutral 1..... tjtyji mit 1 3.4-4.2 Satisfied r! IM 4.2-5.0 Very Satisfied FP i �._�.�_.�. No Response 1 ETC NSTITUTE1 -_ r, • r , . i 1 _.., At lir L`#. 4, 1 ci NMI lip 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 108 2021 City of Lake Oswego Resident Survey: GIS Maps Q19-4. Satisfaction with Virtual Library speaker series, classes, and programs as a result of COVID-19 I I • o Citizen Satisfaction ; i . Mean rating on a 5-point scale n1 .;,:fp kr - 1.0-1.8 Very Dissatisfied V II MI [ 1.8-2.6 Dissatisfied I 2.6-3.4 Neutral iP I r_ 3.4-4.2 Satisfied rr, / 1M 4.2-5.0 Very Satisfied ri 4, t.tei No Response r -..`'` - ETC INSTITUTE ~*r r .1 r a . " ilir -11ii`4'. .„ I i 1 _, M 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 109 2021 City of Lake Oswego Resident Survey: GIS Maps Q19-5. Satisfaction with Virtual Parks & Recreation speaker, series, classes, and programs as a result of COVID-19 I I o Citizen Satisfaction f Mean rating on a 5-point scale 1j1FW 1016 - 1.0-1.8 Very Dissatisfied © 15-1.8- Dissatisfied 2.6-3.4 Neutral L : ,1 142:45..,20 Satisfied i! Very Satisfied •• ,t,c r+ �.�.�.�. No Response i .1. ETC NST#TUTS , . r ivrillell ill*pr fir.o, I Cl / 1 glib -1 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 110 2021 City of Lake Oswego Resident Survey: GIS Maps Q19-6. Satisfaction with online permitting options including virtual pre-application meetings as a result of COVID-19 1 z o Citizen Satisfaction Mean rating on a 5-point scale j 111FW 1. 4 . II.�. 1.0-1.8 Very Dissatisfied © 1. . ow [ 1.8-2.6 Dissatisfied 1 1 2.6-3.4 Neutral q1 A 3.4-4.2 Satisfied r! /-• 1M 4.2-5.0 Very Satisfied r* 4, - . No Response 11 1 • �.�p.,,ETC I NSTITUTE J 00011 I / .• ... , , ve . 1 i. ",1 c 4.4, -41 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 111 2021 City of Lake Oswego Resident Survey: GIS Maps Q20-1. Satisfaction with City's efforts to provide information on major City issues i 1 c--ill j , o Citizen Satisfaction Mean rating on a 5-point scale 1111FW ' c — .a..... 1.0-1.8 Very Dissatisfied © r I . out [ 1.8-2.6 Dissatisfied 2.6-3.4 Neutral A•jllMIIIfr 1_ 3.4-4.2 Satisfied IM 4.2-5.0 Very Satisfied ,P 1 :".. .: No Response 11 1 ETC INSTITUTE r, a . vv. • / 1 I Or - Ilirrt ai • . Q P lip 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 112 2021 City of Lake Oswego Resident Survey: GIS Maps Q20-2. Satisfaction with the accuracy of information provided I 1 z o Citizen Satisfaction Mean rating on a 5-point scale Al1111FW • IMM 1.0-1.8 Very Dissatisfied ... © r� �. [ 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied IM 4.2-5.0 Very Satisfied ,P 0 1 ':'.04,4•44 No Response 11 i L ibi ETC INSTITUTE r, • • / 1 I Ivry lit. I 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 113 2021 City of Lake Oswego Resident Survey: GIS Maps Q20-3. Satisfaction with the availability of information about City services, meetings, programs, and events i 1 __5 -1--r, o Citizen Satisfaction Mean rating on a 5-point scale IIMM 1111FrQ c — — �. 1.0-1.8 Very Dissatisfied .� © II �. 1.8 2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied Fr, IM 4.2-5.0 Very Satisfied ••tei I I� �.�.�.�. No Response ] Ir 1 ~ib) ETC I NSTITUTE -r r r a . i mid 1 _, ai a P OP' Ilir..0, 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 114 2021 City of Lake Oswego Resident Survey: GIS Maps Q20-4. Satisfaction with City's efforts in encouraging community engagement in decision making i_ ii--i-, ii oh.. .0- • _Citizen Satisfaction iiii,;„ • Mean rating on a 5-point scale �„+� 1.0-1.8 Very Dissatisfied 11171 . ear tr [ 1.8-2.6 Dissatisfied v 2.6-3.4 Neutral 3.4-4.2 Satisfied r! 4.2-5.0 Very Satisfied r+ ' i 3 No Response II .1 obasioir iti ETC INSTITUTE *-E_\I r, - i1 4.0. a i P i OP '.ff 111.8 I It; i 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 115 2021 City of Lake Oswego Resident Survey: GIS Maps Q20-5. Satisfaction with timeliness of information provided by the City I z , o 1111FW Citizen Satisfaction Mean rating on a 5-point scale • AL. - 1.0-1.8 Very Dissatisfied © 1.8-2.6 Dissatisfied 2.6-3.4 Neutral Aliimrallit i[ 3.4-4.2 Satisfied r! 1M 4.2-5.0 Very Satisfied r+ it 1 ,:1;,A No Response ETC INSTITUTE ~ fr.i r .1 i1�� a i 1 OP 2021 City of Lake Oswego Resident Survey Shading reflects the mean rating for all respondents by CBG(merged as needed) ETC Institute(2021) Page 116 ATTACHMENT 3 City of Lake Oswego 2021 Community Survey Results-General Public Survey Q1. Quality of Life. Please rate Lake Oswego as a place to live using a scale of 1 to 5.where 5 means "Excellent" and 1 means "Poor." with regard to each of the following. (N=443) Below Don't Excellent Good Neutral average Poor know Q1-1. Overall quality of life in Lake Oswego 53.0% 42.2% 3.8% 0.7% 0.0% 0.2% Q1-2. Lake Oswego as a community that is moving in the right direction 20.5% 46.3% 21.0% 7.4% 2.5% 2.3% Q1-3. Lake Oswego as a place to find a job 1.4% 11.3% 25.5% 9.0% 5.9% 47.0% Q1-4. Lake Oswego as a place to live 55.8% 39.3% 3.6% 0.9% 0.2% 0.2% Q1-5. Lake Oswego as a place to open a business 5.6% 18.7% 18.5% 3.4% 2.3% 51.5% Q1-6. Lake Oswego as a place to raise children 49.0% 36.6% 5.9% 0.7% 0.5% 7.4% Q1-7. Lake Oswego as a place to retire 34.5% 33.0% 9.7% 8.4% 5.0% 9.5% Q1-8. Lake Oswego as a place to visit 29.6% 44.9% 14.9% 3.2% 1.6% 5.9% Q1-9. Lake Oswego as a place to work 14.2% 24.2% 16.0% 2.9% 1.6% 41.1% Q1-10. Lake Oswego as a welcoming& inclusive community 16.9% 32.3% 26.2% 14.2% 6.8% 3.6% Q1-11. Overall sense of community 26.9% 42.4% 19.4% 5.6% 3.6% 2.0% Q1-12. Overall feeling of safety in Lake Oswego 50.8% 41.5% 5.6% 1.1% 0.5% 0.5% ETC Institute (2021) Page 1 City of Lake Oswego 2021 Community Survey Results-General Public Survey vile u.ulu■I1.h►�I■.0 L.A'iu Q1. Quality of Life. Please rate Lake Oswego as a place to live using a scale of 1 to 5.where 5 means "Excellent" and 1 means "Poor." with regard to each of the following. (without"don't knowl (N=443) Below Excellent Good Neutral average Poor Q1-1. Overall quality of life in Lake Oswego 53.2% 42.3% 3.8% 0.7% 0.0% Q1-2. Lake Oswego as a community that is moving in the right direction 21.0% 47.3% 21.5% 7.6% 2.5% Q1-3. Lake Oswego as a place to find a job 2.6% 21.3% 48.1% 17.0% 11.1% Q1-4. Lake Oswego as a place to live 55.9% 39.4% 3.6% 0.9% 0.2% Q1-5. Lake Oswego as a place to open a business 11.6% 38.6% 38.1% 7.0% 4.7% Q1-6. Lake Oswego as a place to raise children 52.9% 39.5% 6.3% 0.7% 0.5% Q1-7. Lake Oswego as a place to retire 38.2% 36.4% 10.7% 9.2% 5.5% Q1-8. Lake Oswego as a place to visit 31.4% 47.7% 15.8% 3.4% 1.7% Q1-9. Lake Oswego as a place to work 24.1% 41.0% 27.2% 5.0% 2.7% Q1-10. Lake Oswego as a welcoming & inclusive community 17.6% 33.5% 27.2% 14.8% 7.0% Q1-11. Overall sense of community 27.4% 43.3% 19.8% 5.8% 3.7% Q1-12. Overall feeling of safety in Lake Oswego 51.0% 41.7% 5.7% 1.1% 0.5% ETC Institute (2021) Page 2 City of Lake Oswego 2021 Community Survey Results-General Public Survey Q2. Quality of Services. Please rate your overall satisfaction with the following major services provided by the City of Lake Oswego using a scale of 1 to 5.where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (N=443) Very Very Dissatisf- dissatisfi- Don't satisfied Satisfied Neutral ied ed know Q2-1. Overall effectiveness of City's communication with the public 30.0% 45.8% 14.9% 6.1% 2.0% 1.1% Q2-2. Overall effectiveness of City's efforts towards sustainability (meeting community's needs without compromising needs of future generations) 14.2% 38.1% 22.6% 12.2% 3.4% 9.5% Q2-3. Overall effectiveness of City's efforts to respond to climate change (e.g., reducing carbon emissions) 7.9% 26.2% 25.7% 11.1% 5.4% 23.7% Q2-4. Overall efforts to promote equity in the community 10.6% 29.3% 28.4% 12.9% 3.6% 15.1% Q2-5. Overall quality of economic development 12.0% 33.9% 21.7% 8.4% 3.6% 20.5% Q2-6. Overall quality of public safety 42.7% 42.9% 9.5% 2.9% 0.7% 1.4% Q2-7. Overall quality of human services (support for people in times of need) 10.2% 26.6% 23.3% 5.6% 3.2% 31.2% Q2-8. Overall quality of development services 6.1% 19.9% 23.5% 8.6% 1.6% 40.4% Q2-9. Overall quality of parks properties &facilities 44.7% 42.0% 6.5% 2.9% 2.5% 1.4% Q2-10. Overall quality of recreation activities, events & services 39.5% 39.7% 12.2% 4.3% 1.1% 3.2% Q2-11. Overall quality of public art& arts programming 49.9% 29.8% 11.5% 2.7% 1.8% 4.3% Q2-12. Overall quality of public transportation 4.1% 17.2% 25.7% 21.0% 8.8% 23.3% Q2-13. Overall quality of City's public library services 56.0% 29.3% 5.9% 2.9% 0.9% 5.0% Q2-14. Overall quality of natural resources including streams,wetlands, & urban forests 34.3% 45.4% 9.5% 6.1% 1.8% 2.9% ETC Institute (2021) Page 3 City of Lake Oswego 2021 Community Survey Results-General Public Survey vile u.ulu■I1.h►�I■.0 L.A'iu Q2. Quality of Services. Please rate your overall satisfaction with the following major services provided by the City of Lake Oswego using a scale of 1 to 5.where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (without"don't know" (N=443) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q2-1. Overall effectiveness of City's communication with the public 30.4% 46.3% 15.1% 6.2% 2.1% Q2-2. Overall effectiveness of City's efforts towards sustainability (meeting community's needs without compromising needs of future generations) 15.7% 42.1% 24.9% 13.5% 3.7% Q2-3. Overall effectiveness of City's efforts to respond to climate change (e.g., reducing carbon emissions) 10.4% 34.3% 33.7% 14.5% 7.1% Q2-4. Overall efforts to promote equity in the community 12.5% 34.6% 33.5% 15.2% 4.3% Q2-5. Overall quality of economic development 15.1% 42.6% 27.3% 10.5% 4.5% Q2-6. Overall quality of public safety 43.2% 43.5% 9.6% 3.0% 0.7% Q2-7. Overall quality of human services (support for people in times of need) 14.8% 38.7% 33.8% 8.2% 4.6% Q2-8. Overall quality of development services 10.2% 33.3% 39.4% 14.4% 2.7% Q2-9. Overall quality of parks properties&facilities 45.3% 42.6% 6.6% 3.0% 2.5% Q2-10. Overall quality of recreation activities, events& services 40.8% 41.0% 12.6% 4.4% 1.2% Q2-11. Overall quality of public art &arts programming 52.1% 31.1% 12.0% 2.8% 1.9% Q2-12. Overall quality of public transportation 5.3% 22.4% 33.5% 27.4% 11.5% Q2-13. Overall quality of City's public library services 58.9% 30.9% 6.2% 3.1% 1.0% Q2-14. Overall quality of natural resources including streams,wetlands, & urban forests 35.3% 46.7% 9.8% 6.3% 1.9% ETC Institute (2021) Page 4 City of Lake Oswego 2021 Community Survey Results—General Public Survey Q3. Which THREE of the items listed in Question 2 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q3.Top choice Number Percent Overall effectiveness of City's communication with the public 12 2.7% Overall effectiveness of City's efforts towards sustainability(meeting community's needs without compromising needs of future generations) 57 12.9% Overall effectiveness of City's efforts to respond to climate change (e.g., reducing carbon emissions) 56 12.6% Overall efforts to promote equity in the community 69 15.6% Overall quality of economic development 31 7.0% Overall quality of public safety 89 20.1% Overall quality of human services (support for people in times of need) 16 3.6% Overall quality of development services 5 1.1% Overall quality of parks properties &facilities 17 3.8% Overall quality of recreation activities, events& services 8 1.8% Overall quality of public art& arts programming 1 0.2 % Overall quality of public transportation 26 5.9 % Overall quality of City's public library services 10 2.3 % Overall quality of natural resources including streams, wetlands, & urban forests 29 6.5 % None chosen 17 3.8% Total 443 100.0% ETC Institute (2021) Page 5 City of Lake Oswego 2021 Community Survey Results—General Public Survey Q3. Which THREE of the items listed in Question 2 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q3. 2nd choice Number Percent Overall effectiveness of City's communication with the public 24 5.4% Overall effectiveness of City's efforts towards sustainability(meeting community's needs without compromising needs of future generations) 52 11.7% Overall effectiveness of City's efforts to respond to climate change (e.g., reducing carbon emissions) 62 14.0% Overall efforts to promote equity in the community 40 9.0% Overall quality of economic development 38 8.6% Overall quality of public safety 35 7.9% Overall quality of human services (support for people in times of need) 34 7.7% Overall quality of development services 16 3.6% Overall quality of parks properties &facilities 29 6.5 % Overall quality of recreation activities, events& services 23 5.2 % Overall quality of public art& arts programming 1 0.2 % Overall quality of public transportation 25 5.6% Overall quality of City's public library services 13 2.9% Overall quality of natural resources including streams, wetlands, & urban forests 30 6.8% None chosen 21 4.7% Total 443 100.0% ETC Institute (2021) Page 6 City of Lake Oswego 2021 Community Survey Results—General Public Survey Q3. Which THREE of the items listed in Question 2 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q3. 3rd choice Number Percent Overall effectiveness of City's communication with the public 26 5.9% Overall effectiveness of City's efforts towards sustainability(meeting community's needs without compromising needs of future generations) 50 11.3% Overall effectiveness of City's efforts to respond to climate change (e.g., reducing carbon emissions) 34 7.7% Overall efforts to promote equity in the community 36 8.1% Overall quality of economic development 28 6.3% Overall quality of public safety 32 7.2% Overall quality of human services (support for people in times of need) 43 9.7% Overall quality of development services 23 5.2% Overall quality of parks properties &facilities 39 8.8% Overall quality of recreation activities, events& services 24 5.4% Overall quality of public art& arts programming 5 1.1 % Overall quality of public transportation 24 5.4% Overall quality of City's public library services 13 2.9 % Overall quality of natural resources including streams, wetlands, & urban forests 39 8.8% None chosen 27 6.1% Total 443 100.0% ETC Institute (2021) Page 7 City of Lake Oswego 2021 Community Survey Results—General Public Survey M1111lC2 N11iiM.101 ly 4.1 Q3. Which THREE of the items listed in Question 2 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years?(top 31 Q3. Sum of Top 3 Choices Number Percent Overall effectiveness of City's communication with the public 62 14.0% Overall effectiveness of City's efforts towards sustainability(meeting community's needs without compromising needs of future generations) 159 35.9% Overall effectiveness of City's efforts to respond to climate change (e.g., reducing carbon emissions) 152 34.3% Overall efforts to promote equity in the community 145 32.7% Overall quality of economic development 97 21.9% Overall quality of public safety 156 35.2% Overall quality of human services (support for people in times of need) 93 21.0% Overall quality of development services 44 9.9 % Overall quality of parks properties &facilities 85 19.2 % Overall quality of recreation activities, events& services 55 12.4% Overall quality of public art& arts programming 7 1.6% Overall quality of public transportation 75 16.9% Overall quality of City's public library services 36 8.1 % Overall quality of natural resources including streams, wetlands, & urban forests 98 22.1 % None chosen 17 3.8% Total 1281 ETC Institute (2021) Page 8 City of Lake Oswego 2021 Community Survey Results-General Public Survey Q4. Public Safety. Please rate your satisfaction with the quality of City services using a scale of 1 to 5.where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." with each of the following. (N=443) Very Very Dissatisf- dissatisfi- Don't satisfied Satisfied Neutral ied ed know Q4-1. Overall quality of Lake Oswego Police protection 48.8% 34.3% 10.8% 1.4% 0.2% 4.5% Q4-2.Visibility of Lake Oswego Police in the community 37.0% 41.3% 14.2% 5.2% 0.9% 1.4% Q4-3. Lake Oswego Police response to situations involving individuals with cognitive or mental challenges 15.6% 13.8% 14.4% 3.2% 0.5% 52.6% Q4-4. Level of respect Lake Oswego Police officers show community members 37.7% 29.8% 13.1% 3.6% 0.2% 15.6% Q4-5.Your level of trust in Lake Oswego Police officers to act in the best interest of community 39.1% 34.8% 16.3% 3.2% 0.9% 5.9% Q4-6. Availability of information about Lake Oswego police programs &activities 15.6% 24.2% 29.3% 9.5% 1.8% 19.6% Q4-7. Overall quality of Lake Oswego emergency medical &fire services 48.1% 27.8% 5.9% 0.2% 0.0% 18.1% Q4-8. Fire education programs in the community 22.3% 26.0% 16.5% 3.4% 0.2% 31.6% Q4-9. Overall quality of emergency medical services by Lake Oswego Fire 40.4% 26.0% 6.3% 0.2% 0.0% 27.1% Q4-10. Risk reduction &education programs (e.g., wildfire prevention & inspections, CPR training) 14.9% 29.8% 17.4% 6.3% 1.1% 30.5% Q4-11. Level of community engagement&outreach from Lake Oswego Police& Fire 22.1% 30.7% 22.6% 4.1% 1.1% 19.4% ETC Institute (2021) Page 9 City of Lake Oswego 2021 Community Survey Results-General Public Survey vile u.ulu■I1.h►�I■.0 L.A'iu Q4. Public Safety. Please rate your satisfaction with the quality of City services using a scale of 1 to 5.where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." with each of the following. (without "don't know") (N=443) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q4-1. Overall quality of Lake Oswego Police protection 51.1% 35.9% 11.3% 1.4% 0.2% Q4-2.Visibility of Lake Oswego Police in the community 37.5% 41.9% 14.4% 5.3% 0.9% Q4-3. Lake Oswego Police response to situations involving individuals with cognitive or mental challenges 32.9% 29.0% 30.5% 6.7% 1.0% Q4-4. Level of respect Lake Oswego Police officers show community members 44.7% 35.3% 15.5% 4.3% 0.3% Q4-5. Your level of trust in Lake Oswego Police officers to act in the best interest of community 41.5% 36.9% 17.3% 3.4% 1.0% Q4-6. Availability of information about Lake Oswego police programs &activities 19.4% 30.1% 36.5% 11.8% 2.2% Q4-7. Overall quality of Lake Oswego emergency medical &fire services 58.7% 33.9% 7.2% 0.3% 0.0% Q4-8. Fire education programs in the community 32.7% 38.0% 24.1% 5.0% 0.3% Q4-9. Overall quality of emergency medical services by Lake Oswego Fire 55.4% 35.6% 8.7% 0.3% 0.0% Q4-10. Risk reduction & education programs (e.g., wildfire prevention & inspections, CPR training) 21.4% 42.9% 25.0% 9.1% 1.6% Q4-11. Level of community engagement&outreach from Lake Oswego Police & Fire 27.5% 38.1% 28.0% 5.0% 1.4% ETC Institute (2021) Page 10 City of Lake Oswego 2021 Community Survey Results—General Public Survey Q5. Which THREE of the items listed in Question 4 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? QS.Top choice Number Percent Overall quality of Lake Oswego Police protection 104 23.5% Visibility of Lake Oswego Police in the community 42 9.5% Lake Oswego Police response to situations involving individuals with cognitive or mental challenges 82 18.5% Level of respect Lake Oswego Police officers show community members 22 5.0% Your level of trust in Lake Oswego Police officers to act in the best interest of community 32 7.2% Availability of information about Lake Oswego police programs& activities 26 5.9% Overall quality of Lake Oswego emergency medical &fire services 13 2.9% Fire education programs in the community 13 2.9% Overall quality of emergency medical services by Lake Oswego Fire 4 0.9% Risk reduction &education programs (e.g., wildfire prevention & inspections, CPR training) 49 11.1% Level of community engagement&outreach from Lake Oswego Police & Fire 24 5.4% None chosen 32 7.2% Total 443 100.0% ETC Institute (2021) Page 11 City of Lake Oswego 2021 Community Survey Results—General Public Survey Q5. Which THREE of the items listed in Question 4 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q5. 2nd choice Number Percent Overall quality of Lake Oswego Police protection 23 5.2% Visibility of Lake Oswego Police in the community 47 10.6% Lake Oswego Police response to situations involving individuals with cognitive or mental challenges 46 10.4% Level of respect Lake Oswego Police officers show community members 23 5.2% Your level of trust in Lake Oswego Police officers to act in the best interest of community 42 9.5% Availability of information about Lake Oswego police programs& activities 49 11.1% Overall quality of Lake Oswego emergency medical &fire services 52 11.7% Fire education programs in the community 22 5.0% Overall quality of emergency medical services by Lake Oswego Fire 16 3.6% Risk reduction &education programs (e.g., wildfire prevention & inspections, CPR training) 51 11.5% Level of community engagement&outreach from Lake Oswego Police & Fire 28 6.3% None chosen 44 9.9% Total 443 100.0% ETC Institute (2021) Page 12 City of Lake Oswego 2021 Community Survey Results—General Public Survey Q5. Which THREE of the items listed in Question 4 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q5. 3rd choice Number Percent Overall quality of Lake Oswego Police protection 17 3.8% Visibility of Lake Oswego Police in the community 17 3.8% Lake Oswego Police response to situations involving individuals with cognitive or mental challenges 37 8.4% Level of respect Lake Oswego Police officers show community members 16 3.6% Your level of trust in Lake Oswego Police officers to act in the best interest of community 34 7.7% Availability of information about Lake Oswego police programs& activities 40 9.0% Overall quality of Lake Oswego emergency medical &fire services 27 6.1% Fire education programs in the community 21 4.7% Overall quality of emergency medical services by Lake Oswego Fire 34 7.7% Risk reduction & education programs (e.g., wildfire prevention & inspections, CPR training) 65 14.7% Level of community engagement&outreach from Lake Oswego Police & Fire 79 17.8% None chosen 56 12.6% Total 443 100.0% ETC Institute (2021) Page 13 City of Lake Oswego 2021 Community Survey Results—General Public Survey M1111lC2 N11iiM.101 ly 4.1 Q5. Which THREE of the items listed in Question 4 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years?(top 31 Q5. Sum of Top 3 Choices Number Percent Overall quality of Lake Oswego Police protection 144 32.5 Visibility of Lake Oswego Police in the community 106 23.9 Lake Oswego Police response to situations involving individuals with cognitive or mental challenges 165 37.2 Level of respect Lake Oswego Police officers show community members 61 13.8 Your level of trust in Lake Oswego Police officers to act in the best interest of community 108 24.4 Availability of information about Lake Oswego police programs& activities 115 26.0 Overall quality of Lake Oswego emergency medical &fire services 92 20.8 Fire education programs in the community 56 12.6 Overall quality of emergency medical services by Lake Oswego Fire 54 12.2 Risk reduction & education programs (e.g., wildfire prevention & inspections, CPR training) 165 37.2 Level of community engagement&outreach from Lake Oswego Police & Fire 131 29.6 None chosen 32 7.2 Total 1229 ETC Institute (2021) Page 14 City of Lake Oswego 2021 Community Survey Results-General Public Survey Q6. Parks and Recreation. Please rate your satisfaction with the quality of City services using a scale of 1 to 5.where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (N=443) Very Very Dissatisf- dissatisfi- Don't satisfied Satisfied Neutral ied ed know Q6-1.Appearance& maintenance of City parks 48.1% 41.5% 6.5% 1.6% 1.1% 1.1% Q6-2. Opportunities to participate in environmental stewardship activities 28.4% 29.1% 18.7% 3.4% 0.7% 19.6% Q6-3. Preservation of natural areas such as forested areas &open spaces 26.6% 40.6% 15.6% 9.3% 2.3% 5.6% Q6-4. Quality of facilities (e.g., picnic shelters, playgrounds in City parks) 40.4% 44.2% 9.7% 2.5% 0.7% 2.5% Q6-5. Quality of outdoor athletic fields (e.g., baseball, soccer, football) 36.1% 34.1% 11.1% 1.6% 0.7% 16.5% Q6-6. Quality of recreational areas for dogs 19.6% 29.1% 17.4% 6.1% 2.3% 25.5% Q6-7. Proximity of parks to your home 50.3% 37.2% 6.1% 2.9% 1.4% 2.0% Q6-8. Quality of health &wellness&fitness opportunities 20.3% 33.4% 20.3% 6.8% 1.4% 17.8% Q6-9. Quality of enrichment opportunities (art, language, dance, safety) 20.8% 36.3% 20.1% 4.5% 0.7% 17.6% Q6-10. Quality of youth &teen opportunities (classes, Teen Lounge) 11.1% 17.4% 18.5% 2.3% 0.9% 49.9% Q6-11. Quality of outdoor recreation opportunities (gardening, water sports, hiking/walks) 29.3% 41.8% 11.5% 4.3% 1.6% 11.5% Q6-12. Quality of fee-based recreation activities (camps, lifelong learning, golf, tennis, senior specific) 21.2% 32.3% 15.8% 4.7% 2.9% 23.0% 06-13. Quality of events provided (concerts, movies, farmers' markets, holiday celebrations) 40.4% 42.0% 12.4% 1.1% 0.7% 3.4% ETC Institute (2021) Page 15 City of Lake Oswego 2021 Community Survey Results-General Public Survey vi'irr.ulu■I1.h►�I■.UL.A'iu Q6. Parks and Recreation. Please rate your satisfaction with the quality of City services using a scale of 1 to 5.where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (without"don't knowl (N=443) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q6-1.Appearance& maintenance of City parks 48.6% 42.0% 6.6% 1.6% 1.1% Q6-2. Opportunities to participate in environmental stewardship activities 35.4% 36.2% 23.3% 4.2% 0.8% Q6-3. Preservation of natural areas such as forested areas &open spaces 28.2% 43.1% 16.5% 9.8% 2.4% Q6-4. Quality of facilities (e.g., picnic shelters, playgrounds in City parks) 41.4% 45.4% 10.0% 2.5% 0.7% Q6-5. Quality of outdoor athletic fields (e.g., baseball, soccer,football) 43.2% 40.8% 13.2% 1.9% 0.8% Q6-6. Quality of recreational areas for dogs 26.4% 39.1% 23.3% 8.2% 3.0% Q6-7. Proximity of parks to your home 51.4% 38.0% 6.2% 3.0% 1.4% Q6-8. Quality of health &wellness &fitness opportunities 24.7% 40.7% 24.7% 8.2% 1.6% Q6-9. Quality of enrichment opportunities (art, language, dance, safety) 25.2% 44.1% 24.4% 5.5% 0.8% Q6-10. Quality of youth &teen opportunities (classes, Teen Lounge) 22.1% 34.7% 36.9% 4.5% 1.8% Q6-11. Quality of outdoor recreation opportunities (gardening, water sports, hiking/walks) 33.2% 47.2% 13.0% 4.8% 1.8% Q6-12. Quality of fee-based recreation activities (camps, lifelong learning, golf,tennis, senior specific) 27.6% 41.9% 20.5% 6.2% 3.8% Q6-13. Quality of events provided (concerts, movies, farmers' markets, holiday celebrations) 41.8% 43.5% 12.9% 1.2% 0.7% ETC Institute (2021) Page 16 City of Lake Oswego 2021 Community Survey Results—General Public Survey Q7. Which THREE of the Parks and Recreation items listed in Question 6 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q7.Top choice Number Percent Appearance & maintenance of City parks 78 17.6% Opportunities to participate in environmental stewardship activities 25 5.6% Preservation of natural areas such as forested areas& open spaces 137 30.9% Quality of facilities (e.g., picnic shelters, playgrounds in City parks) 20 4.5% Quality of outdoor athletic fields (e.g., baseball, soccer, football) 9 2.0% Quality of recreational areas for dogs 20 4.5% Proximity of parks to your home 10 2.3% Quality of health &wellness &fitness opportunities 19 4.3% Quality of enrichment opportunities (art, language, dance, safety) 10 2.3 % Quality of youth &teen opportunities (classes,Teen Lounge) 16 3.6% Quality of outdoor recreation opportunities (gardening, water sports, hiking/walks) 16 3.6% Quality of fee-based recreation activities (camps, lifelong learning, golf, tennis, senior specific) 18 4.1% Quality of events provided (concerts, movies,farmers' markets, holiday celebrations) 28 6.3 % None chosen 37 8.4% Total 443 100.0% ETC Institute (2021) Page 17 City of Lake Oswego 2021 Community Survey Results—General Public Survey Q7. Which THREE of the Parks and Recreation items listed in Question 6 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q7. 2nd choice Number Percent Appearance & maintenance of City parks 46 10.4% Opportunities to participate in environmental stewardship activities 25 5.6% Preservation of natural areas such as forested areas& open spaces 68 15.3% Quality of facilities (e.g., picnic shelters, playgrounds in City parks) 37 8.4% Quality of outdoor athletic fields (e.g., baseball, soccer,football) 19 4.3% Quality of recreational areas for dogs 23 5.2% Proximity of parks to your home 14 3.2 % Quality of health &wellness &fitness opportunities 39 8.8% Quality of enrichment opportunities (art, language, dance, safety) 18 4.1% Quality of youth &teen opportunities (classes,Teen Lounge) 19 4.3 % Quality of outdoor recreation opportunities (gardening, water sports, hiking/walks) 33 7.4% Quality of fee-based recreation activities (camps, lifelong learning, golf, tennis, senior specific) 21 4.7% Quality of events provided (concerts, movies,farmers' markets, holiday celebrations) 28 6.3 % None chosen 53 12.0% Total 443 100.0% ETC Institute (2021) Page 18 City of Lake Oswego 2021 Community Survey Results—General Public Survey Q7. Which THREE of the Parks and Recreation items listed in Question 6 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q7. 3rd choice Number Percent Appearance & maintenance of City parks 44 9.9% Opportunities to participate in environmental stewardship activities 23 5.2% Preservation of natural areas such as forested areas& open spaces 34 7.7% Quality of facilities (e.g., picnic shelters, playgrounds in City parks) 33 7.4% Quality of outdoor athletic fields (e.g., baseball, soccer, football) 17 3.8% Quality of recreational areas for dogs 21 4.7% Proximity of parks to your home 15 3.4% Quality of health &wellness &fitness opportunities 36 8.1% Quality of enrichment opportunities (art, language, dance, safety) 19 4.3 % Quality of youth &teen opportunities (classes,Teen Lounge) 25 5.6% Quality of outdoor recreation opportunities (gardening, water sports, hiking/walks) 30 6.8% Quality of fee-based recreation activities (camps, lifelong learning, golf, tennis, senior specific) 24 5.4% Quality of events provided (concerts, movies,farmers' markets, holiday celebrations) 58 13.1 % None chosen 64 14.4% Total 443 100.0% ETC Institute (2021) Page 19 City of Lake Oswego 2021 Community Survey Results—General Public Survey M1111lC2 N11iiM.101 ly 4.1 Q7. Which THREE of the Parks and Recreation items listed in Question 6 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 3) Q7. Sum of Top 3 Choices Number Percent Appearance & maintenance of City parks 168 37.9% Opportunities to participate in environmental stewardship activities 73 16.5% Preservation of natural areas such as forested areas& open spaces 239 54.0% Quality of facilities (e.g., picnic shelters, playgrounds in City parks) 90 20.3% Quality of outdoor athletic fields (e.g., baseball, soccer, football) 45 10.2% Quality of recreational areas for dogs 64 14.4% Proximity of parks to your home 39 8.8% Quality of health &wellness &fitness opportunities 94 21.2% Quality of enrichment opportunities (art, language, dance, safety) 47 10.6% Quality of youth &teen opportunities (classes,Teen Lounge) 60 13.5 % Quality of outdoor recreation opportunities (gardening, water sports, hiking/walks) 79 17.8% Quality of fee-based recreation activities (camps, lifelong learning, golf, tennis, senior specific) 63 14.2 % Quality of events provided (concerts, movies,farmers' markets, holiday celebrations) 114 25.7% None chosen 37 8.4% Total 1212 ETC Institute (2021) Page 20 City of Lake Oswego 2021 Community Survey Results-General Public Survey Q8. Infrastructure. Please rate your satisfaction with the quality of City services using a scale of 1 to 5,where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. (N=443) Very Very Dissatisf- dissatisfi- Don't satisfied Satisfied Neutral ied ed know Q8-1.Adequacy of street lighting along major roadways& intersections 20.8% 48.3% 15.3% 12.4% 1.8% 1.4% Q8-2.Availability of pedestrian pathways in your neighborhood 16.5% 28.2% 16.3% 23.7% 14.0% 1.4% Q8-3. Condition of pedestrian pathways in your neighborhood 15.1% 30.0% 21.9% 18.7% 10.2% 4.1% Q8-4. Availability of pedestrian pathways on major streets & routes 12.4% 33.0% 19.6% 22.1% 9.5% 3.4% Q8-5. Condition of pedestrian pathways on major streets& routes 12.4% 36.6% 23.9% 14.7% 7.9% 4.5% Q8-6. Condition of pavement markings on streets 11.7% 39.1% 27.8% 12.9% 3.2% 5.4% Q8-7. Condition of street signs &traffic signals 19.9% 52.8% 16.9% 5.4% 2.3% 2.7% Q8-8. Maintenance of major City streets 19.6% 50.3% 16.3% 8.6% 3.2% 2.0% Q8-9. Maintenance of neighborhood City streets 11.5% 38.8% 21.7% 19.6% 7.0% 1.4% Q8-10. Mowing&tree trimming along streets 14.7% 38.8% 23.3% 13.1% 5.4% 4.7% Q8-11. Snow& ice response on major City streets 13.8% 39.1% 24.6% 10.4% 4.7% 7.4% Q8-12. Frequency of street sweeping along roadways 17.2% 37.9% 22.8% 11.3% 3.8% 7.0% Q8-13. Overall quality of stormwater management& flood control in roadways 12.2% 43.1% 21.9% 10.4% 2.3% 10.2% ETC Institute (2021) Page 21 City of Lake Oswego 2021 Community Survey Results-General Public Survey vile r r.ulu■I1.h►�I■.0 L.A'iu Q8. Infrastructure. Please rate your satisfaction with the quality of City services using a scale of 1 to 5,where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." with each of the following. (without "don't know") (N=443) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q8-1.Adequacy of street lighting along major roadways& intersections 21.1% 49.0% 15.6% 12.6% 1.8% Q8-2.Availability of pedestrian pathways in your neighborhood 16.7% 28.6% 16.5% 24.0% 14.2% Q8-3. Condition of pedestrian pathways in your neighborhood 15.8% 31.3% 22.8% 19.5% 10.6% Q8-4.Availability of pedestrian pathways on major streets & routes 12.9% 34.1% 20.3% 22.9% 9.8% Q8-5. Condition of pedestrian pathways on major streets & routes 13.0% 38.3% 25.1% 15.4% 8.3% Q8-6. Condition of pavement markings on streets 12.4% 41.3% 29.4% 13.6% 3.3% Q8-7. Condition of street signs &traffic signals 20.4% 54.3% 17.4% 5.6% 2.3% Q8-8. Maintenance of major City streets 20.0% 51.4% 16.6% 8.8% 3.2% Q8-9. Maintenance of neighborhood City streets 11.7% 39.4% 22.0% 19.9% 7.1% Q8-10. Mowing &tree trimming along streets 15.4% 40.8% 24.4% 13.7% 5.7% Q8-11. Snow& ice response on major City streets 14.9% 42.2% 26.6% 11.2% 5.1% Q8-12. Frequency of street sweeping along roadways 18.4% 40.8% 24.5% 12.1% 4.1% 08-13. Overall quality of stormwater management& flood control in roadways 13.6% 48.0% 24.4% 11.6% 2.5% ETC Institute (2021) Page 22 City of Lake Oswego 2021 Community Survey Results-General Public Survey Q9. Which THREE of the items listed in Question 8 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q9.Top choice Number Percent Adequacy of street lighting along major roadways& intersections 41 9.3% Availability of pedestrian pathways in your neighborhood 99 22.3% Condition of pedestrian pathways in your neighborhood 23 5.2% Availability of pedestrian pathways on major streets& routes 61 13.8% Condition of pedestrian pathways on major streets & routes 12 2.7% Condition of pavement markings on streets 17 3.8% Condition of street signs &traffic signals 8 1.8% Maintenance of major City streets 42 9.5% Maintenance of neighborhood City streets 38 8.6% Mowing&tree trimming along streets 12 2.7% Snow& ice response on major City streets 17 3.8% Frequency of street sweeping along roadways 14 3.2% Overall quality of stormwater management&flood control in roadways 25 5.6% None chosen 34 7.7% Total 443 100.0% Q9. Which THREE of the items listed in Question 8 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q9. 2nd choice Number Percent Adequacy of street lighting along major roadways& intersections 23 5.2% Availability of pedestrian pathways in your neighborhood 39 8.8% Condition of pedestrian pathways in your neighborhood 39 8.8% Availability of pedestrian pathways on major streets& routes 52 11.7% Condition of pedestrian pathways on major streets & routes 29 6.5% Condition of pavement markings on streets 21 4.7% Condition of street signs &traffic signals 7 1.6% Maintenance of major City streets 34 7.7% Maintenance of neighborhood City streets 79 17.8% Mowing&tree trimming along streets 19 4.3% Snow& ice response on major City streets 22 5.0% Frequency of street sweeping along roadways 15 3.4% Overall quality of stormwater management&flood control in roadways 21 4.7% None chosen 43 9.7% Total 443 100.0% ETC Institute (2021) Page 23 City of Lake Oswego 2021 Community Survey Results-General Public Survey Q9. Which THREE of the items listed in Question 8 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q9. 3rd choice Number Percent Adequacy of street lighting along major roadways& intersections 25 5.6% Availability of pedestrian pathways in your neighborhood 20 4.5% Condition of pedestrian pathways in your neighborhood 20 4.5% Availability of pedestrian pathways on major streets& routes 34 7.7% Condition of pedestrian pathways on major streets & routes 24 5.4% Condition of pavement markings on streets 19 4.3% Condition of street signs &traffic signals 15 3.4% Maintenance of major City streets 22 5.0% Maintenance of neighborhood City streets 58 13.1% Mowing&tree trimming along streets 29 6.5 % Snow& ice response on major City streets 57 12.9 % Frequency of street sweeping along roadways 27 6.1 % Overall quality of stormwater management&flood control in roadways 34 7.7% None chosen 59 13.3% Total 443 100.0% �•'i�11�I IC12 N1 i«.1S1 Lel 4.1 Q9. Which THREE of the items listed in Question 8 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years?(top 31 Q9. Sum of Top 3 Choices Number Percent Adequacy of street lighting along major roadways& intersections 89 20.1% Availability of pedestrian pathways in your neighborhood 158 35.7% Condition of pedestrian pathways in your neighborhood 82 18.5% Availability of pedestrian pathways on major streets& routes 147 33.2% Condition of pedestrian pathways on major streets & routes 65 14.7% Condition of pavement markings on streets 57 12.9% Condition of street signs &traffic signals 30 6.8% Maintenance of major City streets 98 22.1% Maintenance of neighborhood City streets 175 39.5% Mowing&tree trimming along streets 60 13.5 % Snow& ice response on major City streets 96 21.7% Frequency of street sweeping along roadways 56 12.6% Overall quality of stormwater management&flood control in roadways 80 18.1 % None chosen 34 7.7% Total 1227 ETC Institute (2021) Page 24 City of Lake Oswego 2021 Community Survey Results-General Public Survey Q10. Mobility. Please rate your satisfaction with the quality of City services using a scale of 1 to 5.where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." with each of the following. (N=443) Very Very Dissatisf- dissatisfi- Don't satisfied Satisfied Neutral ied ed know Q10-1.Accessibility of streets&sidewalks for people with disabilities 9.5% 23.9% 19.6% 12.2% 3.8% 30.9% Q10-2. Ease of parking in Downtown 12.2% 47.6% 21.7% 9.3% 3.4% 5.9% Q10-3. Ease of parking in Lake Grove Village Center 5.9% 23.5% 24.6% 20.3% 6.1% 19.6% Q10-4. Ease of travel by bicycle in Lake Oswego 4.5% 15.6% 24.6% 19.0% 8.8% 27.5% Q10-5. Ease of walking in Lake Oswego 19.9% 38.6% 15.1% 18.7% 4.5% 3.2% Q10-6. Ease of travel by public transportation (buses) in Lake Oswego 4.1% 12.6% 16.9% 16.7% 12.6% 37.0% vi'irr.ulu■IIS I■.UL.A'iu Q10. Mobility. Please rate your satisfaction with the quality of City services using a scale of 1 to 5.where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." with each of the following. (without "don't know") (N=443) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q10-1.Accessibility of streets&sidewalks for people with disabilities 13.7% 34.6% 28.4% 17.6% 5.6% Q10-2. Ease of parking in Downtown 12.9% 50.6% 23.0% 9.8% 3.6% Q10-3. Ease of parking in Lake Grove Village Center 7.3% 29.2% 30.6% 25.3% 7.6% Q10-4. Ease of travel by bicycle in Lake Oswego 6.2% 21.5% 34.0% 26.2% 12.1% Q10-5. Ease of walking in Lake Oswego 20.5% 39.9% 15.6% 19.3% 4.7% Q10-6. Ease of travel by public transportation (buses) in Lake Oswego 6.5% 20.1% 26.9% 26.5% 20.1% ETC Institute (2021) Page 25 City of Lake Oswego 2021 Community Survey Results—General Public Survey Q11. Which THREE of the items listed in Question 10 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q11.Top choice Number Percent Accessibility of streets &sidewalks for people with disabilities 61 13.8% Ease of parking in Downtown 65 14.7% Ease of parking in Lake Grove Village Center 49 11.1% Ease of travel by bicycle in Lake Oswego 72 16.3% Ease of walking in Lake Oswego 90 20.3% Ease of travel by public transportation (buses) in Lake Oswego 66 14.9% None chosen 40 9.0% Total 443 100.0% Q11. Which THREE of the items listed in Question 10 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q11. 2nd choice Number Percent Accessibility of streets &sidewalks for people with disabilities 53 12.0% Ease of parking in Downtown 58 13.1% Ease of parking in Lake Grove Village Center 43 9.7% Ease of travel by bicycle in Lake Oswego 62 14.0% Ease of walking in Lake Oswego 110 24.8% Ease of travel by public transportation (buses) in Lake Oswego 55 12.4% None chosen 62 14.0% Total 443 100.0% ETC Institute (2021) Page 26 City of Lake Oswego 2021 Community Survey Results—General Public Survey Q11. Which THREE of the items listed in Question 10 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q11. 3rd choice Number Percent Accessibility of streets &sidewalks for people with disabilities 62 14.0% Ease of parking in Downtown 46 10.4% Ease of parking in Lake Grove Village Center 47 10.6% Ease of travel by bicycle in Lake Oswego 55 12.4% Ease of walking in Lake Oswego 78 17.6% Ease of travel by public transportation (buses) in Lake Oswego 71 16.0% None chosen 84 19.0% Total 443 100.0% �•'iU11'I IC12 N1 i«.1S1 Lel 4.1 Q11. Which THREE of the items listed in Question 10 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 3) Q11. Sum of To 3 Choices Number Percent Accessibility of streets &sidewalks for people with disabilities 176 39.7% Ease of parking in Downtown 169 38.1% Ease of parking in Lake Grove Village Center 139 31.4% Ease of travel by bicycle in Lake Oswego 189 42.7% Ease of walking in Lake Oswego 278 62.8% Ease of travel by public transportation (buses) in Lake Oswego 192 43.3% None chosen 40 9.0% Total 1183 ETC Institute (2021) Page 27 City of Lake Oswego 2021 Community Survey Results-General Public Survey Q12. Library Services. Please rate your satisfaction with the quality of City services using a scale of 1 to 5.where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (N=443) Very Very Dissatisf- dissatisfi- Don't satisfied Satisfied Neutral ied ed know Q12-1.Access to computers& library Wi-Fi 35.2% 20.3% 9.7% 1.6% 0.2% 33.0% Q12-2. Library of Things collection 22.1% 16.5% 12.9% 1.1% 0.2% 47.2% Q12-3. Events&services for adults 29.8% 31.4% 13.5% 1.8% 0.9% 22.6% Q12-4. Events&services for children 20.5% 23.5% 11.5% 1.4% 1.4% 41.8% Q12-5. Events&services for teens 12.4% 14.9% 12.6% 2.3% 1.1% 56.7% Q12-6. Library as a hub of community information & gathering 23.0% 28.9% 19.9% 4.1% 2.0% 22.1% Q12-7. Outreach programs &services provided outside of library(e.g., homebound delivery, pop-up library booths, etc.) 17.6% 15.1% 14.9% 2.9% 0.2% 49.2% Q12-8. Reader's advisory (assistance finding something to read) 25.3% 20.1% 12.6% 0.9% 0.5% 40.6% Q12-9. Selection of digital resources available online (e. g., eBooks, downloadable audio, streaming films) 25.1% 22.6% 12.0% 4.5% 0.9% 35.0% Q12-10. Selection of physical resources available (books, CDs, & DVDs) 31.4% 30.2% 11.1% 1.4% 0.7% 25.3% Q12-11. Library provides a source of reliable & accurate information 40.0% 26.4% 10.6% 1.4% 0.0% 21.7% Q12-12.Selection of reference & research tools 27.3% 25.7% 11.5% 1.4% 0.0% 34.1% Q12-13. Special reading programs (Summer Library Challenge, LO Reads, etc.) 32.3% 26.4% 11.3% 0.5% 0.2% 29.3% Q12-14. Quality of customer service 51.7% 22.1% 5.9% 1.1% 0.5% 18.7% Q12-15. Quality of Lake Oswego Public Library facility 40.0% 27.1% 8.6% 6.5% 2.5% 15.3% ETC Institute (2021) Page 28 City of Lake Oswego 2021 Community Survey Results-General Public Survey vilirr.ulu■I1.h►�I■.UL.A'iu Q12. Library Services. Please rate your satisfaction with the quality of City services using a scale of 1 to 5.where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (without"don't knowl (N=443) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q12-1.Access to computers& library Wi-Fi 52.5% 30.3% 14.5% 2.4% 0.3% Q12-2. Library of Things collection 41.9% 31.2% 24.4% 2.1% 0.4% Q12-3. Events&services for adults 38.5% 40.5% 17.5% 2.3% 1.2% Q12-4. Events&services for children 35.3% 40.3% 19.8% 2.3% 2.3% Q12-5. Events&services for teens 28.6% 34.4% 29.2% 5.2% 2.6% Q12-6. Library as a hub of community information & gathering 29.6% 37.1% 25.5% 5.2% 2.6% Q12-7. Outreach programs&services provided outside of library(e.g., homebound delivery, pop-up library booths, etc.) 34.7% 29.8% 29.3% 5.8% 0.4% Q12-8. Reader's advisory(assistance finding something to read) 42.6% 33.8% 21.3% 1.5% 0.8% Q12-9. Selection of digital resources available online (e. g., eBooks, downloadable audio, streaming films) 38.5% 34.7% 18.4% 6.9% 1.4% Q12-10. Selection of physical resources available (books, CDs, & DVDs) 42.0% 40.5% 14.8% 1.8% 0.9% Q12-11. Library provides a source of reliable& accurate information 51.0% 33.7% 13.5% 1.7% 0.0% Q12-12. Selection of reference & research tools 41.4% 39.0% 17.5% 2.1% 0.0% Q12-13. Special reading programs (Summer Library Challenge, LO Reads, etc.) 45.7% 37.4% 16.0% 0.6% 0.3% Q12-14. Quality of customer service 63.6% 27.2% 7.2% 1.4% 0.6% Q12-15. Quality of Lake Oswego Public Library facility 47.2% 32.0% 10.1% 7.7% 2.9% ETC Institute (2021) Page 29 City of Lake Oswego 2021 Community Survey Results—General Public Survey Q13. Which THREE of the items listed in Question 12 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q13.Top choice Number Percent Access to computers& library Wi-Fi 26 5.9% Library of Things collection 10 2.3% Events&services for adults 30 6.8% Events&services for children 27 6.1% Events&services for teens 13 2.9% Library as a hub of community information &gathering 48 10.8% Outreach programs &services provided outside of library (e.g., homebound delivery, pop-up library booths, etc.) 26 5.9% Reader's advisory (assistance finding something to read) 3 0.7% Selection of digital resources available online (e.g., eBooks, downloadable audio, streaming films) 36 8.1% Selection of physical resources available (books, CDs, & DVDs) 29 6.5% Library provides a source of reliable &accurate information 13 2.9 % Selection of reference & research tools 5 1.1 % Special reading programs (Summer Library Challenge, LO Reads, etc.) 5 1.1 % Quality of customer service 8 1.8% Quality of Lake Oswego Public Library facility 72 16.3 % None chosen 92 20.8% Total 443 100.0% ETC Institute (2021) Page 30 City of Lake Oswego 2021 Community Survey Results—General Public Survey Q13. Which THREE of the items listed in Question 12 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q13. 2nd choice Number Percent Access to computers& library Wi-Fi 14 3.2% Library of Things collection 18 4.1% Events&services for adults 29 6.5% Events&services for children 25 5.6% Events&services for teens 32 7.2% Library as a hub of community information &gathering 54 12.2% Outreach programs &services provided outside of library (e.g., homebound delivery, pop-up library booths, etc.) 31 7.0% Reader's advisory (assistance finding something to read) 2 0.5% Selection of digital resources available online (e.g., eBooks, downloadable audio, streaming films) 47 10.6% Selection of physical resources available (books, CDs, & DVDs) 24 5.4% Library provides a source of reliable &accurate information 13 2.9 % Selection of reference & research tools 14 3.2 % Special reading programs (Summer Library Challenge, LO Reads, etc.) 11 2.5 % Quality of customer service 11 2.5 % Quality of Lake Oswego Public Library facility 14 3.2 % None chosen 104 23.5% Total 443 100.0% ETC Institute (2021) Page 31 City of Lake Oswego 2021 Community Survey Results—General Public Survey Q13. Which THREE of the items listed in Question 12 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q13. 3rd choice Number Percent Access to computers& library Wi-Fi 13 2.9% Library of Things collection 19 4.3% Events&services for adults 24 5.4% Events&services for children 18 4.1% Events&services for teens 17 3.8% Library as a hub of community information &gathering 35 7.9% Outreach programs &services provided outside of library (e.g., homebound delivery, pop-up library booths, etc.) 31 7.0% Reader's advisory (assistance finding something to read) 8 1.8% Selection of digital resources available online (e.g., eBooks, downloadable audio, streaming films) 37 8.4% Selection of physical resources available (books, CDs, & DVDs) 26 5.9 % Library provides a source of reliable &accurate information 16 3.6% Selection of reference & research tools 15 3.4% Special reading programs (Summer Library Challenge, LO Reads, etc.) 21 4.7% Quality of customer service 15 3.4% Quality of Lake Oswego Public Library facility 30 6.8% None chosen 118 26.6% Total 443 100.0% ETC Institute (2021) Page 32 City of Lake Oswego 2021 Community Survey Results—General Public Survey M1111lC2 N11iiM.101 ly 4.1 Q13. Which THREE of the items listed in Question 12 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 3) Q13. Sum of Top 3 Choices Number Percent Access to computers& library Wi-Fi 53 12.0 Library of Things collection 47 10.6 Events&services for adults 83 18.7 Events&services for children 70 15.8 Events&services for teens 62 14.0 Library as a hub of community information &gathering 137 30.9 Outreach programs &services provided outside of library (e.g., homebound delivery, pop-up library booths, etc.) 88 19.9 Reader's advisory (assistance finding something to read) 13 2.9 Selection of digital resources available online (e.g., eBooks, downloadable audio, streaming films) 120 27.1 Selection of physical resources available (books, CDs, & DVDs) 79 17.8 Library provides a source of reliable &accurate information 42 9.5 Selection of reference & research tools 34 7.7 Special reading programs (Summer Library Challenge, LO Reads, etc.) 37 8.4 Quality of customer service 34 7.7 Quality of Lake Oswego Public Library facility 116 26.2 None chosen 92 20.8 Total 1107 ETC Institute (2021) Page 33 City of Lake Oswego 2021 Community Survey Results-General Public Survey Q14. Growth and Development. Please rate your satisfaction with the quality of City services using a scale of 1 to 5. where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." with each of the following. (N=443) Very Very Dissatisf- dissatisfi- Don't satisfied Satisfied Neutral ied ed know Q14-1.Variety of housing options 11.5% 26.9% 21.9% 22.1% 8.6% 9.0% Q14-2.Availability of quality housing affordable to households earning approximately$75K(80%of median area income for a family of 4) or less 7.2% 9.7% 15.8% 30.2% 16.7% 20.3% Q14-3. Ease of getting a permit (e.g., home remodel or addition) 4.1% 12.0% 17.4% 13.3% 9.3% 44.0% Q14-4. How well Lake Oswego is planning for needed housing 4.7% 9.7% 25.1% 20.5% 9.5% 30.5% Q14-5. How well Lake Oswego is planning for commercial services&jobs 3.6% 11.3% 21.4% 8.8% 4.7% 50.1% Q14-6. Overall quality of new development in Lake Oswego 7.2% 27.5% 25.5% 18.3% 8.8% 12.6% Q14-7. Overall enforcement of local codes &ordinances 5.4% 17.2% 18.7% 13.5% 9.9% 35.2% ETC Institute (2021) Page 34 City of Lake Oswego 2021 Community Survey Results-General Public Survey uiIAu.ulu■IIShI■.i►�L.A'iu Q14. Growth and Development. Please rate your satisfaction with the quality of City services using a scale of 1 to 5. where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." with each of the following. (without "don't know"! (N=443) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q14-1.Variety of housing options 12.7% 29.5% 24.1% 24.3% 9.4% Q14-2.Availability of quality housing affordable to households earning approximately$75K(80%of median area income for a family of 4) or less 9.1% 12.2% 19.8% 38.0% 21.0% Q14-3. Ease of getting a permit (e.g., home remodel or addition) 7.3% 21.4% 31.0% 23.8% 16.5% Q14-4. How well Lake Oswego is planning for needed housing 6.8% 14.0% 36.0% 29.5% 13.6% Q14-5. How well Lake Oswego is planning for commercial services &jobs 7.2% 22.6% 43.0% 17.6% 9.5% Q14-6. Overall quality of new development in Lake Oswego 8.3% 31.5% 29.2% 20.9% 10.1% Q14-7. Overall enforcement of local codes &ordinances 8.4% 26.5% 28.9% 20.9% 15.3% ETC Institute (2021) Page 35 City of Lake Oswego 2021 Community Survey Results—General Public Survey Q15. Which THREE of the items listed in Question 14 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q15.To choice Number Percent Variety of housing options 72 16.3% Availability of quality housing affordable to households earning approximately$75K(80%of median area income for a family of 4) or less 121 27.3 % Ease of getting a permit(e.g., home remodel or addition) 60 13.5% How well Lake Oswego is planning for needed housing 27 6.1% How well Lake Oswego is planning for commercial services &jobs 12 2.7% Overall quality of new development in Lake Oswego 49 11.1% Overall enforcement of local codes &ordinances 51 11.5% None chosen 51 11.5% Total 443 100.0% Q15. Which THREE of the items listed in Question 14 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q15. 2nd choice Number Percent Variety of housing options 66 14.9% Availability of quality housing affordable to households earning approximately$75K(80%of median area income for a family of 4) or less 62 14.0% Ease of getting a permit(e.g., home remodel or addition) 37 8.4% How well Lake Oswego is planning for needed housing 59 13.3% How well Lake Oswego is planning for commercial services &jobs 45 10.2% Overall quality of new development in Lake Oswego 77 17.4% Overall enforcement of local codes &ordinances 31 7.0% None chosen 66 14.9% Total 443 100.0% ETC Institute (2021) Page 36 City of Lake Oswego 2021 Community Survey Results—General Public Survey Q15. Which THREE of the items listed in Question 14 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q15. 3rd choice Number Percent Variety of housing options 51 11.5% Availability of quality housing affordable to households earning approximately$75K(80%of median area income for a family of 4) or less 19 4.3% Ease of getting a permit(e.g., home remodel or addition) 35 7.9% How well Lake Oswego is planning for needed housing 97 21.9% How well Lake Oswego is planning for commercial services &jobs 41 9.3% Overall quality of new development in Lake Oswego 55 12.4% Overall enforcement of local codes &ordinances 51 11.5% None chosen 94 21.2% Total 443 100.0% f•YU11'I IC12 N11iIM.1S1 ly 4.1 Q15. Which THREE of the items listed in Question 14 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 3) Q15. Sum of Top 3 Choices Number Percent Variety of housing options 189 42.7% Availability of quality housing affordable to households earning approximately$75K(80%of median area income for a family of 4) or less 202 45.6% Ease of getting a permit(e.g., home remodel or addition) 132 29.8% How well Lake Oswego is planning for needed housing 183 41.3% How well Lake Oswego is planning for commercial services &jobs 98 22.1% Overall quality of new development in Lake Oswego 181 40.9% Overall enforcement of local codes &ordinances 133 30.0% None chosen 51 11.5% Total 1169 ETC Institute (2021) Page 37 City of Lake Oswego 2021 Community Survey Results-General Public Survey Q16. Sustainabilitv. Please rate your satisfaction with the quality of City services using a scale of 1 to 5,where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." with each of the following. (N=443) Very Very Dissatisf- dissatisfi- Don't satisfied Satisfied Neutral ied ed know Q16-1.Availability of information & resources relating to energy efficiency 9.3% 31.6% 23.3% 9.5% 2.5% 23.9% Q16-2.Availability of information & resources relating to water conservation 16.0% 40.4% 18.1% 7.4% 2.0% 16.0% Q16-3.Availability of information & resources relating to recycling& composting 14.7% 38.4% 19.0% 13.1% 3.6% 11.3% Q16-4. Availability of information & resources relating to wildfire risk reduction 9.3% 37.9% 21.7% 10.6% 2.5% 18.1% Q16-5. Overall quality of solid waste services (e.g., trash,yard waste, recycling services) 20.5% 44.2% 17.4% 7.7% 2.7% 7.4% vi'irr.ulu■IIS I■.UL.A'iu Q16. Sustainabilitv. Please rate your satisfaction with the quality of City services using a scale of 1 to 5,where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. (without"don't know") (N=443) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q16-1.Availability of information & resources relating to energy efficiency 12.2% 41.5% 30.6% 12.5% 3.3% Q16-2.Availability of information & resources relating to water conservation 19.1% 48.1% 21.5% 8.9% 2.4% Q16-3.Availability of information & resources relating to recycling& composting 16.5% 43.3% 21.4% 14.8% 4.1% Q16-4.Availability of information & resources relating to wildfire risk reduction 11.3% 46.3% 26.4% 12.9% 3.0% Q16-5. Overall quality of solid waste services (e.g., trash, yard waste, recycling services) 22.2% 47.8% 18.8% 8.3% 2.9% ETC Institute (2021) Page 38 City of Lake Oswego 2021 Community Survey Results—General Public Survey Q17. Which TWO of the items listed in Question 16 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q17.To choice Number Percent Availability of information & resources relating to energy efficiency 86 19.4 Availability of information & resources relating to water conservation 44 9.9 Availability of information & resources relating to recycling &composting 70 15.8 Availability of information & resources relating to wildfire risk reduction 75 16.9 Overall quality of solid waste services (e.g.,trash,yard waste, recycling services) 97 21.9 None chosen 71 16.0 Total 443 100.0 Q17. Which TWO of the items listed in Question 16 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q17. 2nd choice Number Percent Availability of information & resources relating to energy efficiency 60 13.5 Availability of information & resources relating to water conservation 69 15.6 Availability of information & resources relating to recycling &composting 90 20.3 Availability of information & resources relating to wildfire risk reduction 70 15.8 Overall quality of solid waste services (e.g.,trash,yard waste, recycling services) 61 13.8 None chosen 93 21.0 Total 443 100.0 ETC Institute (2021) Page 39 City of Lake Oswego 2021 Community Survey Results—General Public Survey 'iUl1'l IC12 Nl2,4«.1S1 let 4.1 Q17. Which TWO of the items listed in Question 16 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years?(top 21 Q17. Sum of Top 2 Choices Number Percent Availability of information & resources relating to energy efficiency 146 33.0 Availability of information & resources relating to water conservation 113 25.5 Availability of information & resources relating to recycling &composting 160 36.1 Availability of information & resources relating to wildfire risk reduction 145 32.7 Overall quality of solid waste services (e.g.,trash,yard waste, recycling services) 158 35.7 None chosen 71 16.0 Total 793 ETC Institute (2021) Page 40 City of Lake Oswego 2021 Community Survey Results-General Public Survey Q18. City Leadership and Services. Please rate your satisfaction with the quality of City services using a scale of 1 to 5. where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." with each of the following. (N=443) Very Very Dissatisf- dissatisfi- Don't satisfied Satisfied Neutral ied ed know Q18-1. City's efforts in engaging diverse communities 10.4% 25.5% 24.4% 13.5% 3.4% 22.8% Q18-2. Services that promote cultural awareness, diversity, & inclusion 11.7% 25.1% 26.2% 12.6% 3.8% 20.5% Q18-3. Ease of registering for City programs 15.3% 34.8% 17.2% 2.7% 0.9% 29.1% Q18-4. Overall customer service by City employees 24.8% 38.8% 16.5% 2.9% 2.0% 14.9% Q18-5. Overall quality of leadership provided 17.2% 38.6% 22.1% 6.5% 3.2% 12.4% Q18-6. Overall quality of local governmental services 17.8% 42.9% 22.1% 4.3% 1.4% 11.5% Q18-7. Overall value you receive for your local tax dollars &fees 13.5% 40.6% 20.1% 11.7% 8.4% 5.6% vi'irr.ulu■IIS ►�I■.UL.A'iu Q18. City Leadership and Services. Please rate your satisfaction with the quality of City services using a scale of 1 to 5. where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." with each of the following. (without "don't know"' (N=443) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q18-1. City's efforts in engaging diverse communities 13.5% 33.0% 31.6% 17.5% 4.4% Q18-2. Services that promote cultural awareness, diversity, & inclusion 14.8% 31.5% 33.0% 15.9% 4.8% Q18-3. Ease of registering for City programs 21.7% 49.0% 24.2% 3.8% 1.3% Q18-4. Overall customer service by City employees 29.2% 45.6% 19.4% 3.4% 2.4% Q18-5. Overall quality of leadership provided 19.6% 44.1% 25.3% 7.5% 3.6% Q18-6. Overall quality of local governmental services 20.2% 48.5% 25.0% 4.8% 1.5% Q18-7. Overall value you receive for your local tax dollars&fees 14.4% 43.1% 21.3% 12.4% 8.9% ETC Institute (2021) Page 41 City of Lake Oswego 2021 Community Survey Results-General Public Survey Q19. COVID-19 Initiatives. Please rate your overall satisfaction with the following City initiatives implemented as a result of COVID-19. using a scale of 1 to 5.where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (N=443) Very Very Dissatisf- dissatisfi- Don't satisfied Satisfied Neutral ied ed know Q19-1. Business& nonprofit grants 6.8% 14.4% 16.7% 1.6% 1.1% 59.4% Q19-2.Virtual public meetings 13.1% 34.1% 19.2% 3.8% 2.0% 27.8% Q19-3. Outdoor seating extensions at restaurants 19.6% 48.3% 14.7% 6.1% 0.9% 10.4% Q19-4. Virtual Library speaker series, classes, & programs 15.8% 25.3% 17.4% 1.1% 0.9% 39.5% Q19-5. Virtual Parks & Recreation speaker, series, classes, & programs 10.6% 20.5% 19.2% 2.5% 1.1% 46.0% Q19-6. Online permitting options including virtual pre- application meetings 6.3% 14.0% 16.0% 1.8% 1.6% 60.3% Vi'iri6RM D10.11111kUL.A'iu Q19. COVID-19 Initiatives. Please rate your overall satisfaction with the following City initiatives implemented as a result of COVID-19. using a scale of 1 to 5.where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (without "don't know"' (N=443) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q19-1. Business & nonprofit grants 16.7% 35.6% 41.1% 3.9% 2.8% Q19-2.Virtual public meetings 18.1% 47.2% 26.6% 5.3% 2.8% Q19-3. Outdoor seating extensions at restaurants 21.9% 53.9% 16.4% 6.8% 1.0% Q19-4.Virtual Library speaker series, classes, & programs 26.1% 41.8% 28.7% 1.9% 1.5% Q19-5. Virtual Parks & Recreation speaker, series, classes, & programs 19.7% 38.1% 35.6% 4.6% 2.1% Q19-6. Online permitting options including virtual pre- application meetings 15.9% 35.2% 40.3% 4.5% 4.0% ETC Institute (2021) Page 42 City of Lake Oswego 2021 Community Survey Results-General Public Survey Q20. Communication. Please rate your satisfaction with the quality of City services using a scale of 1 to 5,where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (N=443) Very Very Dissatisf- dissatisfi- Don't satisfied Satisfied Neutral ied ed know Q20-1. City's efforts to provide information on major City issues 17.8% 46.3% 19.2% 6.3% 3.4% 7.0% Q20-2.Accuracy of information provided 14.2% 39.1% 20.3% 5.2% 3.4% 17.8% Q20-3. Availability of information about City services, meetings, programs, &events 16.7% 43.8% 21.4% 4.7% 2.7% 10.6% Q20-4. City's efforts in encouraging community engagement in decision making 14.7% 35.9% 21.9% 10.8% 6.1% 10.6% Q20-5.Timeliness of information provided by City 14.0% 40.0% 22.8% 7.0% 2.9% 13.3% ui'Arr.ulu■IIS ►�I■.UL.A'iu Q20. Communication. Please rate your satisfaction with the quality of City services using a scale of 1 to 5,where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (without"don't know"' (N=443) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q20-1. City's efforts to provide information on major City issues 19.2% 49.8% 20.6% 6.8% 3.6% Q20-2.Accuracy of information provided 17.3% 47.5% 24.7% 6.3% 4.1% Q20-3.Availability of information about City services, meetings, programs, &events 18.7% 49.0% 24.0% 5.3% 3.0% Q20-4. City's efforts in encouraging community engagement in decision making 16.4% 40.2% 24.5% 12.1% 6.8% Q20-5. Timeliness of information provided by City 16.1% 46.1% 26.3% 8.1% 3.4% ETC Institute (2021) Page 43 City of Lake Oswego 2021 Community Survey Results—General Public Survey Q21. Which of the following types of information would you like to receive from the City of Lake Oswego? Q21.Which following types of information would you like to receive from City Number Percent City Council goals & progress 311 70.2% Public Safety(Police& Fire) 295 66.6% Public Works (infrastructure &transportation updates) 314 70.9% Special events 269 60.7% Community-based stories (what is going on locally) 207 46.7% Economic development 207 46.7% Library services & programs 250 56.4% Parks& Recreation programs &services 313 70.7% Other 22 5.0% Total 2188 Q22. Which of the following are your primary sources of information about city activities,events, services, meetings. and community specific topics? Q22.Which following are your primary sources of information about City activities, events, services, meetings, &community specific topics Number Percent City Council & other public meetings 53 12.0% City print materials (HelloLO, City's Service Guide, Parks& Recreation Activities Guide,flyers, postcards) 366 82.6% City website (www.lakeoswego.city) 142 32.1% Email newsletters (LO Down, Library,Adult Community Center, etc.) 209 47.2% Social media (Facebook, Instagram, Nextdoor,Twitter, YouTube) 80 18.1% Local newspaper 196 44.2 % Neighborhood associations 89 20.1% Talking with City staff 28 6.3 % Utility bill 46 10.4% Word of mouth 137 30.9 % Other 7 1.6% Total 1353 ETC Institute (2021) Page 44 City of Lake Oswego 2021 Community Survey Results—General Public Survey Q23. How supportive would you be of expanding Lake Oswego Public Library amenities,services,and facilities in the future? Q23. How supportive would you be of expanding Lake Oswego Public Library amenities, services, & facilities in the future Number Percent Very supportive 229 51.7 Somewhat supportive 102 23.0 Neutral 41 9.3 Not supportive 27 6.1 Not at all supportive 18 4.1 Not sure 26 5.9 Total 443 100.0 Q23. How supportive would you be of expanding Lake Oswego Public Library amenities,services,and facilities in the future? (without "not sure"' Q23. How supportive would you be of expanding Lake Oswego Public Library amenities, services, & facilities in the future Number Percent Very supportive 229 54.9 Somewhat supportive 102 24.5 Neutral 41 9.8 Not supportive 27 6.5 Not at all supportive 18 4.3 Total 417 100.0 ETC Institute (2021) Page 45 City of Lake Oswego 2021 Community Survey Results—General Public Survey Q24. How supportive would you be of an increase to funding for pedestrian safety facilities,such as pathways. through an additional fee or bond? Q24. How supportive would you be of an increase to funding for pedestrian safety facilities Number Percent Very supportive 166 37.5 Somewhat supportive 100 22.6 Neutral 57 12.9 Not supportive 49 11.1 Not at all supportive 45 10.2 Not sure 26 5.9 Total 443 100.0 Viu u.uiu■ L•111411:1 a Q24. How supportive would you be of an increase to funding for pedestrian safety facilities,such as pathways. through an additional fee or bond? (without "not sure"I Q24. How supportive would you be of an increase to funding for pedestrian safety facilities Number Percent Very supportive 166 39.8 Somewhat supportive 100 24.0 Neutral 57 13.7 Not supportive 49 11.8 Not at all supportive 45 10.8 Total 417 100.0 ETC Institute (2021) Page 46 City of Lake Oswego 2021 Community Survey Results—General Public Survey Q25. How satisfied are you with the City's overall efforts to ensure the community is prepared for emergencies? Q25. How satisfied are you with City's overall efforts to ensure community is prepared for emergencies Number Percent Very satisfied 41 9.3 Satisfied 176 39.7 Neutral 103 23.3 Dissatisfied 46 10.4 Very dissatisfied 11 2.5 Don't know 66 14.9 Total 443 100.0 ujIiu.ulUlU is lil■.UL.A'iu Q25. How satisfied are you with the City's overall efforts to ensure the community is prepared for emergencies? (without"don't knowl Q25. How satisfied are you with City's overall efforts to ensure community is prepared for emergencies Number Percent Very satisfied 41 10.9 Satisfied 176 46.7 Neutral 103 27.3 Dissatisfied 46 12.2 Very dissatisfied 11 2.9 Total 377 100.0 ETC Institute (2021) Page 47 City of Lake Oswego 2021 Community Survey Results—General Public Survey Q26. How many years have you lived in Lake Oswego? Q26. How many years have you lived in Lake Oswego Number Percent 0-5 67 15.1 6-10 74 16.7 11-15 42 9.5 16-20 42 9.5 21-30 96 21.7 31+ 112 25.3 Not provided 10 2.3 Total 443 100.0 UjI/ll■LS1UII lU■:i:MY IIIaDJ Q26. How many years have you lived in Lake Oswego? (without"not provided"1 Q26. How many years have you lived in Lake Oswego Number Percent 0-5 67 15.5 6-10 74 17.1 11-15 42 9.7 16-20 42 9.7 21-30 96 22.2 31+ 112 25.9 Total 433 100.0 ETC Institute (2021) Page 48 City of Lake Oswego 2021 Community Survey Results—General Public Survey Q27. Which best describes the building you live in? Q27.Which best describes the building you live in Number Percent One family house detached from any other houses 350 79.0 Duplex or townhome 31 7.0 Apartment or condominium 49 11.1 Other 4 0.9 Not provided 9 2.0 Total 443 100.0 (iiii l l■1S1U II lU■:i:MMMY/I II a DJ Q27. Which best describes the building you live in?(without "not provided") Q27.Which best describes the building you live in Number Percent One family house detached from any other houses 350 80.6 Duplex or townhome 31 7.1 Apartment or condominium 49 11.3 Other 4 0.9 Total 434 100.0 Q27-5. Other Q27-5. Other Number Percent Independent living apt 1 25.0 Multi-family apartments for low income/elderly 1 25.0 My family's property 1 25.0 Retirement community 1 25.0 Total 4 100.0 ETC Institute (2021) Page 49 City of Lake Oswego 2021 Community Survey Results—General Public Survey Q28. Is this house, apartment, or mobile home... Q28. Do you rent or own it Number Percent Rented 33 7.4 Owned 396 89.4 Not provided 14 3.2 Total 443 100.0 ►'A'1IL[•11111 L•J■:J:i•A'n•ia•J Q28. Is this house, apartment, or mobile home... (without"not provided"1 Q28. Do you rent or own it Number Percent Rented 33 7.7 Owned 396 92.3 Total 429 100.0 G29. What is your age? Q29.Your age Number Percent 18-34 7 1.6 35-44 22 5.0 45-54 73 16.5 55-64 77 17.4 65+ 238 53.7 Not provided 26 5.9 Total 443 100.0 'A'1II.[•1II■ [•J■:J:i•A'n•ia•J Q29. What is your age?(without"not provided") Q29.Your age Number Percent 18-34 7 1.7 35-44 22 5.3 45-54 73 17.5 55-64 77 18.5 65+ 238 57.1 Total 417 100.0 ETC Institute (2021) Page 50 City of Lake Oswego 2021 Community Survey Results-General Public Survey Q30. Counting yourself, how many people in your household are... Mean Sum number 2.32 962 Under age 5 0.05 22 Ages 5-9 0.06 26 Ages 10-14 0.14 57 Ages 15-19 0.15 62 Ages 20-24 0.08 33 Ages 25-34 0.08 32 Ages 35-44 0.12 49 Ages 45-54 0.32 131 Ages 55-64 0.34 141 Ages 65-74 0.66 275 Ages 75+ 0.32 134 Q31. How much do you anticipate your household's total income before taxes will be for the current year? Q31. How much will your household's total income before taxes be for current year Number Percent Less than $25K 7 1.6 $25K to $49,999 32 7.2 $50K to $99,999 83 18.7 $100K to $149,999 82 18.5 $150K to $199,999 49 11.1 $200K+ 91 20.5 Not provided 99 22.3 Total 443 100.0 'A'1rr.[•1II■ [•J■:Ja01111•i4•J Q31. How much do you anticipate your household's total income before taxes will be for the current year? (without "not provided"' Q31. How much will your household's total income before taxes be for current year Number Percent Less than $25K 7 2.0 $25K to $49,999 32 9.3 $50K to $99,999 83 24.1 $100K to $149,999 82 23.8 $150K to $199,999 49 14.2 $200K+ 91 26.5 Total 344 100.0 ETC Institute (2021) Page 51 City of Lake Oswego 2021 Community Survey Results—General Public Survey Q32.Your gender identity: Q32.Your gender identity Number Percent Male 140 31.6 Female 262 59.1 Non-binary 1 0.2 Prefer to self-describe 2 0.5 Not provided 38 8.6 Total 443 100.0 Q32.Your gender identity: (without "not provided") Q32.Your gender identity Number Percent Male 140 34.6 Female 262 64.7 Non-binary 1 0.2 Prefer to self-describe 2 0.5 Total 405 100.0 Q32-4. Self-describe your gender identity: Q32-4. Self-describe your gender identity Number Percent Gender fluid 1 50.0 Unique 1 50.0 Total 2 100.0 ETC Institute (2021) Page 52 City of Lake Oswego 2021 Community Survey Results—General Public Survey Q33. Which of the following best describes your race? Q33.Which best describes your race Number Percent Asian/Pacific Islander 8 1.8 Black or African American 2 0.5 Native American 2 0.5 White/Caucasian 392 88.5 Hispanic/Latino 2 0.5 Other 8 1.8 Total 414 Q33-6. Self-describe your race: Q33-6. Self-describe your race Number Percent Iranian American 1 12.5 Jewish Eastern European 1 12.5 Middle Eastern 1 12.5 Mixed 2 25.0 Multi-race 1 12.5 Non White 1 12.5 Swedish American 1 12.5 Total 8 100.0 ETC Institute (2021) Page 53 City of Lake Oswego 2021 Community Survey Results—General Public Survey Q34. Which of the following best describes your work location, if any? Q34. Which best describes your work location Number Percent I own a business in Lake Oswego 20 4.5% I work in Lake Oswego (including home businesses) 89 20.1% I commute out of Lake Oswego for work 60 13.5 % None of the above 239 54.0% Not provided 35 7.9% Total 443 100.0% h AAII.L•1.1■ 1•1■J:ton I•I4•J Q34. Which of the following best describes your work location, if any? (without"not provided"' Q34. Which best describes your work location Number Percent I own a business in Lake Oswego 20 4.9% I work in Lake Oswego (including home businesses) 89 21.8% I commute out of Lake Oswego for work 60 14.7 % None of the above 239 58.6% Total 408 100.0% ETC Institute (2021) Page 54