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Agenda Item - 2024-01-02 - Number 05.4 - 2023 Community Survey Results 5.4 D�t'p` E � COUNCIL REPORT r 11 o OREGO� Subject: 2023 Community Survey Results Meeting Date: January 2, 2024 Staff Member: Madison Thesing, Assistant to the City Manager Report Date: December 19, 2023 Department: City Manager's Office Action Required Advisory Board/Commission Recommendation ❑ Motion ❑ Approval ❑ Public Hearing ❑ Denial ❑ Ordinance ❑ None Forwarded ❑ Resolution ❑X Not Applicable ❑X Information Only Comments: ❑ Council Direction ❑ Consent Agenda Staff Recommendation: No action by Council requested —informational only Recommended Language for Motion: Not applicable—informational only Project/ Issue Relates To: 2023 Community Survey Issue before Council (Highlight Policy Question): ❑Council Goals/Priorities ❑Adopted Master Plan(s) ❑S Not Applicable EXECUTIVE SUMMARY Staff with survey consultant team, ETC Institute, will present the 2023 Community Survey results. BACKGROUND Every other year, the City launches a community survey administered by the ETC Institute to measure the general attitude of residents toward City services and programs. The survey is sent to randomly selected Lake Oswego households to ensure statistical validity, in addition to being available online to the greater community. Respect. Excellence. Trust. Servi:c,. 503-635-0215 380 A AVENUE PO BOX 369 LAKE OSWEGO,OR 97034 WWW.LAKEOSWEGO.CITY Page 2 The goal of the community survey is to: • Measure the general attitude of residents toward City services and programs • Determine residents' priorities and areas of concern • Receive feedback on key policy issues • Measure City's progress toward other cities' benchmarks During the August 1, 2023 City Council meeting, staff received direction on the Council policy questions. These included future project prioritization, gauging level of support for an additional fee or tax for unfunded community projects, and determining next steps/investments for the Library Visioning process. DISCUSSION Following guidance from Council, staff worked with the ETC Institute to refine benchmarking and policy questions, along with an additional question related to affordable housing tools to support the housing production work. In November, the community survey was mailed to 3,000 randomly selected households with a minimum of 400 responses needed for a statistically valid report. Those selected could also complete the survey online. The community survey report and corresponding maps are based on the 401 survey responses received (Attachment 1). With the statistically valid survey complete, we will launch the publicly available survey open to the general Lake Oswego community in January. This will be open for a month for anyone to take. Results of this survey will be cross compared to the statistically valid population results. ATTACHMENT 1. 2023 City of Lake Oswego Resident Survey Findings Report Respect. Excellence. Trust. Servi:.c:. 503-635-0215 380 A AVENUE PO BOX 369 LAKE OSWEGO,OR 97034 WWW.LAKEOSWEGO.CITY 1 ATTACHMENT 1 5 2023 City of Lake Oswego Resident Survey Findings Report Presented to the City of , ' Lake Oswego, Oregon 5 December 2023 { IP r \ i' I • F { ,A .• .,' , 4A ETC ti f5i1-.. :- - r .�- r .� - i r illit:4 ' . II I .. - - '& ,f• - . 1 - mil Contents Section 1: Executive Summary 1 Section 2: Charts and Graphs 9 Section 3: Benchmarking Analysis 52 Section 4: Importance-Satisfaction Analysis 60 Section 5: Tabular Data 71 Section 6: Survey Instrument 126 , : LT - : I . ir r. - . 111. 1 \ il .. . iii • eift . / , . .. ,. .. ,. i� ti re r, , . . '1.04 •I 1 , . • I . ' 1 . 1 '� r � � I � • �i . i City of Lake Oswego 2023 Resident Survey Findings Report 0 Executive Summary ETC Institute(2023) Page 1 City of Lake Oswego 2023 Resident Survey Findings Report 2023 City of Lake Oswego Resident Survey Executive Summary Overview and Methodology ETC Institute administered a survey to residents of the City of Lake Oswego during the fall of 2023. The purpose of the survey was to gather input from residents to help the City better understand community priorities, guide the City Council in its goal-setting process, and gain deeper insights on specific policy areas. This is the second community survey ETC Institute has administered for the City of Lake Oswego, with the first one being in 2021. The seven-page survey, cover letter and postage-paid return envelope were mailed to a random sample of households throughout the City of Lake Oswego.The cover letter explained the purpose of the survey and encouraged residents to either return their survey by mail or complete the survey online. After households received the mailed survey, ETC Institute followed up with residents to encourage participation. To prevent people who were not residents of Lake Oswego from participating, everyone who completed the survey online was required to enter their home address prior to submitting the survey. ETC Institute then matched the addresses that were entered online with the addresses that were originally selected for the random sample. If the address from a survey completed online did not match one of the addresses selected for the sample, the online survey was not counted. The goal was to obtain completed surveys from at least 400 residents. This goal was accomplished, with a total of 401 residents completing the survey.The overall results for the sample of 401 households have a precision of at least +/-4.9% at the 95% level of confidence. The percentage of "don't know" responses has been excluded from many of the graphs shown in this report to facilitate valid comparisons of the results from the City of Lake Oswego with the results from other communities where ETC Institute has conducted a citizen survey. Since the number of "don't know" responses often reflects the utilization and awareness of city services, the percentage of "don't know" responses has been provided in the tabular data section of this report. When the "don't know" responses have been excluded,the text of this report will indicate that the responses have been excluded with the phrase "who had an opinion." ETC Institute(2023) Page 2 City of Lake Oswego 2023 Resident Survey Findings Report 2023 City of Lake Oswego Resident Survey Executive Summary This report contains: • An executive summary of the methodology for administering the survey and major findings, • charts showing the overall results for all questions on the survey, including comparisons to the 2021 survey, • benchmarking data that show how the results for Lake Oswego compare to other communities, • Importance-Satisfaction analysis; this analysis was done to determine priority actions for the City to address based upon the survey results, • tables that show the results of the random sample for each question on the survey, • a copy of the survey instrument. Residents Have a Positive Perception of the City of Lake Oswego Overall, residents have a very positive perception of the City of Lake Oswego. Nearly all residents surveyed (98%), who had an opinion, rated the overall quality of life in Lake Oswego as "excellent" or "good", 97%, who had an opinion, rated the City as an "excellent" or "good" place to live, and 93%, who had an opinion, rated the City as an "excellent" or "good" place to raise children. In addition, 96%of residents surveyed, who had an opinion,feel safe in Lake Oswego, and 74%, who had an opinion, feel the City is moving in the right direction (an increase from 70% in 2021). Residents Are Satisfied with the Overall Quality of City Services Seventy-two percent (72%) of the residents surveyed, who had an opinion, were "very satisfied" or "satisfied" with the overall quality of local governmental services. This is a significant increase from 66% in 2021. The 72% satisfaction rating is also significantly higher than the national average of 49%. Residents Are Satisfied with Customer Service Provided by City Employees Seventy-five percent (75%) of the residents surveyed, who had an opinion, were "very satisfied" or "satisfied" with the overall quality of customer service provided by City employees. This is an increase from 72% in 2021. The 75% satisfaction rating is also significantly higher than the national average of 39%. ETC Institute(2023) Page 3 City of Lake Oswego 2023 Resident Survey Findings Report 2023 City of Lake Oswego Resident Survey 1 Executive Summary Trend Analysis: Satisfaction Increases Since 2021 Satisfaction ratings for Lake Oswego have increased in 53 of the 90 areas that were assessed since 2021. Ratings have increased significantly in 25 areas (difference of 4.9% or more). The table below shows the 53 areas that have increased in satisfaction since 2021: Service 2023 2021 Difference Category Availability of info on police programs,data,and activities 61.4% 46.7% 14.7% Public Safety Library as a community builder&hub for gathering 78.3% 65.5% 12.8% Library As a welcoming&inclusive community 63.8% 52.5% 11.3% Perceptions Outreach programs&services provided outside of the library 69.5% 58.3% 11.2% Library Police response to situations involving individuals w/cognitive/mental challenges 67.1% 57.4% 9.7% Public Safety Accuracy,timeliness,availability of info on City services,meetings,prgms,events 71.5% 62.0% 9.5% Leadership&Communication Efforts to respond to climate change 48.0% 39.5% 8.5% Major Categories Visibility of police in the community 87.9% 79.5% 8.4% Public Safety Efforts encouraging community engagement in decision making 60.4% 52.4% 8.0% Leadership&Communication Services promoting cultural awareness,diversity,inclusion 51.1% 43.1% 8.0% Leadership&Communication I Level of community engagement&outreach from police&fire dept. 71.6% 63.6% 8.0% Public Safety Efforts to promote equity in the community 50.5% 43.1% 7.4% Major Categories Variety of housing options 48.9% 42.7% 6.2% Growth and Development Overall quality of local government services 71.8% 65.7% 6.1% Leadership&Communication Value received for local tax dollars&fees 56.3% 50.2% 6.1% Leadership&Communication Level of respect police officers show community members 86.9% 80.9% 6.0% Public Safety Planning for needed housing 29.6% 23.7% 5.9% Growth and Development Quality of outdoor recreation opportunities 83.0% 77.3% 5.7% Parks and Recreation Level of trust in police officers acting in best interest of the community 86.8% 81.2% 5.6% Public Safety Quality of economic development 64.6% 59.1% 5.5% Major Categories Quality of social services 59.0% 53.6% 5.4% Major Categories Quality of public safety(police&fire) 94.3% 89.0% 5.3% Major Categories Accessibility of streets&sidewalks for people w/disabilities 54.6% 49.6% 5.0% Mobility Overall quality of fire&EMS 94.9% 90.0% 4.9% Public Safety Effectiveness of communication w/the public 79.6% 74.7% 4.9% Major Categories Ease of getting a permit 29.5% 24.7% 4.8% Growth and Development Risk reduction&education programs 65.2% 60.8% 4.4% Public Safety Overall quality of police protection 92.3% 88.2% 4.1% Public Safety As a community moving in the right direction 74.3% 70.4% 3.9% Perceptions Effectiveness of efforts towards sustainability 62.7% 58.9% 3.8% Major Categories Ease of travel by public transportation 35.6% 31.8% 3.8% Mobility Efforts to provide info on major City issues 68.9% 65.3% 3.6% Leadership&Communication Overall customer service by City employees 75.1% 71.6% 3.5% Leadership&Communication Availability of info&resources relating to energy efficiency and/or clean energy 61.5% 58.1% 3.4% Sustainability Ease of parking in Lake Grove Village Center 46.0% 42.8% 3.2% Mobility Availability of info&resources relating to wildfire risk reduction 52.3% 49.7% 2.6% Sustainability Frequency of street sweeping along roadways 62.3% 59.8% 2.5% Infrastructure Snow&ice response on major City streets 59.4% 57.1% 2.3% Infrastructure Mowing&tree trimming along streets 58.9% 57.3% 1.6% Infrastructure Overall feeling of safety in Lake Oswego 96.0% 94.4% 1.6% Perceptions As a place to find a job 27.9% 26.4% 1.5% Perceptions As a place to live 97.0% 95.7% 1.3% Perceptions Ease of parking in Downtown 65.2% 64.1% 1.1% Mobility Quality of solid waste services 74.1% 73.0% 1.1% Sustainability Quality of public library services 91.5% 90.7% 0.8% Major Categories Quality of youth&teen opportunities 58.5% 57.8% 0.7% Parks and Recreation Availability of info&resources relating to recycling&composting 64.5% 63.8% 0.7% Sustainability Overall quality of leadership provided 60.9% 60.2% 0.7% Leadership&Communication Quality of stormwater management&flood control in roadways 62.9% 62.3% 0.6% Infrastructure Condition of street signs&traffic signals 77.2% 76.8% 0.4% Infrastructure Overall quality of life in Lake Oswego 97.7% 97.4% 0.3% Perceptions As a place to retire 76.1% 75.9% 0.2% Perceptions Overall quality of new development in Lake Oswego 50.1% 50.0% 0.1% Growth and Develoome-,t ETC Institute(2023) Page 4 City of Lake Oswego 2023 Resident Survey Findings Report 2023 City of Lake Oswego Resident Survey 1111 Executive Summary Trend Analysis: Satisfaction Decreases Since 2021 Satisfaction ratings for Lake Oswego have decreased in 37 of the 90 areas that were assessed since 2021. Ratings have decreased significantly in only 5 areas (difference of 4.9% or more). The table below shows the 37 areas that have decreased in satisfaction since 2021: Service 2023 2021 Difference Category Maintenance of major City streets 72.4% 72.7% -0.3% Infrastructure Quality of outdoor athletic fields 85.1% 85.6% -0.5% Parks and Recreation Opportunities to participate in environmental stewardship activities 7D.0% 70.5% -0.5% Parks and Recreation Quality of special reading programs 81.6% 82.1% -D.5% Library Quality of events&services for children 76.1% 76.6% -0.5% Library Quality of public art&arts programming 86.3% 86.9% -0.6% Major Categories Overall sense of community&belonging 74.7% 75.6% -0.9% Perceptions Quality of events provided 88.0% 88.9% -D.9% Parks and Recreation Overall enforcement of local codes&ordinances 42.5% 43.6% -1.1% Growth and Development Planning for commercial services&jobs 32.1% 33.3% -1.2% Growth and Development Quality of park properties&facilities 88.5% 89.8% -1.3% Major Categories Efforts in engaging diverse communities 42.5% 43.8% -1.3% Leadership&Communication Selection of digital resources available online 75.8% 77.1% -1.3% Library Proximity of parks to your home 88.7% 90.2% -1.5% Parks and Recreation Quality of enrichment opportunities 67.1% 68.6% -1.5% Parks and Recreation As a place to open a business 47.0% 48.8% -1.8% Perceptions Preservation of natural areas 78.1% 80.3% -2.2% Parks and Recreation As a place to raise children 93.D% 95.3% -2.3% Perceptions Quality of rec activities,events,&services 83.7% 86.1% -2.4% Major Categories Selection of physical resources available 78.4% 80.8% -2.4% Library Appearance&maintenance of City parks 91.1% 93.5% -2.4% Parks and Recreation Quality of facilities 86.8% 89.2% -2.4% Parks and Recreation Quality of health,wellness,fitness opportunities 66.6% 69.0% -2.4% Parks and Recreation Availability of info&resources relating to water conservation 65.5% 67.9% -2.4% Sustainability Quality of Lake Oswego Public Library facility 78.3% 80.8% -2.5% Library Condition of pavement markings on streets 59.3% 62.1% -2.8% Infrastructure Adequacy of street lighting along major roadways&intersections 68.2% 71.1% -2.9% Infrastructure Quality of events&services for adults 73.5% 77.3% -3.8% Library As a place to work 64.1% 68.5% -4.4% Perceptions Quality of natural resources 83.2% 87.8% -4.6% Major Categories Maintenance of neighborhood City streets 50.9% 55.5% -4.6% Infrastructure Quality of events&services for teens 59.0% 63.6% -4.6% Library Quality of fee-based recreation activities 65.5% 70.5% -5.0% Parks and Recreation Ease&safety of travel by bicycle in Lake Oswego 28.7% 34.1% -5.4% Mobility Quality of recreational areas for dogs 68.9% 74.4% -5.5% Parks and Recreation Selection of Library of Things collection 70.1% 76.5% -6.4% Library Quality of development services 38.2% 47.9% -9.7% Major Categories ETC Institute(2023) Page 5 City of Lake Oswego 2023 Resident Survey Findings Report 2023 City of Lake Oswego Resident Survey Arni Executive Summary How the City of Lake Oswego Compares to Other Communities Regionally Satisfaction ratings for the City of Lake Oswego rated above the Northwest regional average in 27 of the 29 areas that were assessed. The Northwest Region includes the states of Oregon, Washington, Idaho and Montana.The City of Lake Oswego rated significantly higher(difference of 4.9%or more)than the Northwest regional average in 25 of these areas.The table below shows how the City of Lake Oswego compares to the Northwest regional average: Northwest Service Lake Oswego Region Difference Category As a place to live 97.0% 49.3% 47.7% Perception Quality of parks properties and facilities 88.5% 47.9% 40.6% Major Categories As a place to raise children 93.0% 52.8% 40.2% Perception Effectiveness of communication with public 79.6% 40.8% 38.8% Major Categories Overall customer service by City employees 75.1% 37.6% 37.5% Leadership and Communication Quality of police protection 92.3% 56.0% 36.3% Public Safety Overall feeling of safety 96.0% 60.4% 35.6% Perception Efforts to provide info on major City issues 68.9% 35.7% 33.2% Leadership and Communication Efforts encouraging community engagement in decision making 60.4% 27.9% 32.5% Leadership and Communication Visibility of police in the community 87.9% 55.7% 32.2% Public Safety Overall quality of local governmental services 71.8% 43.7% 28.1% Leadership and Communication Quality of the City's public library services 91.5% 63.6% 27.9% Major Categories As a place to retire 76.1% 49.0% 27.1% Perception Overall quality of leadership provided 60.9% 34.5% 26.4% Leadership and Communication Maintenance of major City streets 72.4% 47.1% 25.3% Infrastructure Quality of public safety 94.3% 69.7% 24.6% Major Categories Value received for local tax dollars and fees 56.3% 34.5% 21.8% Leadership and Communication Condition of street signs and traffic signals 77.2% 56.9% 20.3% Infrastructure Quality of emergency medical and fire services 94.9% 79.0% 15.9% Public Safety Risk reduction and education programs 65.2% 49.5% 15.7% Public Safety Quality of stormwater management/flood control in roadways 62.9% 48.1% 14.8% Infrastructure Adequacy of street lighting along major roadways/intersections 68.2% 56.0% 12.2% Infrastructure Snow and ice response on major City streets 59.4% 50.2% 9.2% Infrastructure As a place to work 64.1% 55.5% 8.6% Perception Enforcement of codes and ordinances 42.5% 34.4% 8.1% Major Categories Mowing and tree trimming along streets 58.9% 54.1% 4.8% Infrastructure Maintenance of neighborhood City streets 50.9% 49.0% 1.9% Infrastructure Efforts in engaging diverse communities 42.5% 49.0% -6.5% Leadership and Communication Public transportation 35.6% 47.5% -11.9% Major Categories ETC Institute(2023) Page 6 City of Lake Oswego 2023 Resident Survey Findings Report 2023 City of Lake Oswego Resident Survey ArrNI Executive Summary How the City of Lake Oswego Compares to Other Communities Nationally Satisfaction ratings for the City of Lake Oswego rated above the U.S. average in 27 of the 29 areas that were assessed. The City of Lake Oswego rated significantly higher(difference of 4.9% or more) than the U.S. average in 23 of these areas. The table below shows how the City of Lake Oswego compares to the U.S. average: ilM- Service Lake Oswego U.S. Difference Category As a place to live 97.D% 48.5% 48.5% Perception Effectiveness of communication with public 79.6% 36.9% 42.7% Major Categories Quality of parks properties and facilities 88.5% 49.2% 39.3% Major Categories Quality of police protection 92.3% 53.0% 39.3% Public Safety Overall customer service by City employees 75.1% 39.4% 35.7% Leadership and Communication Visibility of police in the community 87.9% 54.1% 33.8% Public Safety As a place to raise children 93.0% 61.4% 31.6% Perception Overall feeling of safety 96.0% 66.0% 30.0% Perception Quality of public safety 94.3% 65.4% 28.9% Major Categories Risk reduction and education programs 65.2% 37.2% 28.0% Public Safety Quality of the City's public library services 91.5% 63.9% 27.6% Major Categories Efforts encouraging community engagement in decision making 60.4% 33.9% 26.5% Leadership and Communication Efforts to provide info on major City issues 68.9% 43.3% 25.6% Leadership and Communication As a place to retire 76.1% 51.6% 24.5% Perception Quality of emergency medical and fire services 94.9% 70.5% 24.4% Public Safety Overall quality of local governmental services 71.8% 49.0% 22.8% Leadership and Communication Value received for local tax dollars and fees 56.3% 33.5% 22.8% Leadership and Communication Overall quality of leadership provided 60.9% 38.4% 22.5% Leadership and Communication Maintenance of major City streets 72.4% 50.1% 22.3% Infrastructure Condition of street signs and traffic signals 77.2% 63.1% 14.1% Infrastructure Quality of stormwater management/flood control in roadways 62.9% 49.5% 13.4% Infrastructure Adequacy of street lighting along major roadways/intersections 68.2% 58.5% 9.7% Infrastructure As a place to work 64.1% 57.1% 7.0% Perception Mowing and tree trimming along streets 58.9% 55.4% 3.5% Infrastructure Enforcement of codes and ordinances 42.5% 40.1% 2.4% Major Categories Maintenance of neighborhood City streets 50.9% 49.3% 1.6% Infrastructure Snow and ice response on major City streets 59.4% 58.1% 1.3% Infrastructure Public transportation 35.6% 37.1% -1.5% Major Categories Efforts in engaging diverse communities 42.5% 46.2% -3.7% Leadership and Communication I ETC Institute(2023) Page 7 City of Lake Oswego 2023 Resident Survey Findings Report 2023 City of Lake Oswego Resident Survey Executive Summary Investment Priorities Recommended Priorities for the Next Two Years. In order to help the City identify investment priorities for the next two years, ETC Institute conducted an Importance-Satisfaction (I-S) analysis. This analysis examined the importance residents placed on each City service and the level of satisfaction with each service. By identifying services of high importance and low satisfaction, the analysis identified which services will have the most impact on overall satisfaction with City services over the next two years. If the City wants to improve its overall satisfaction rating, the City should prioritize investments in services with the highest Importance Satisfaction (I-S) ratings. Details regarding the methodology for the analysis are provided in Section 4 of this report. Overall Priorities for the City by Major Category. This analysis reviewed the importance of and satisfaction with major categories of City services. This analysis was conducted to help set the overall priorities for the City. Based on the results of this analysis, the services that are recommended as the top priorities in order to raise the City's overall satisfaction rating are listed below: • Effectiveness of efforts to respond top climate change (IS=0.1503) • Quality of development services (IS=0.1323) • Efforts to promote equity in the community (IS=0.1134) • Effectiveness of efforts towards sustainability (IS=0.1119) The table below shows the Importance-Satisfaction rating for all 13 major categories of City services that were rated. Importance-Satisfaction Rating 2023 Lake Oswego Major Categories of City Services Most Importance- Most Important Satisfaction Satisfaction Satisfaction I-S Rating Category of Service Important% Rank % Rank Rating Rank High Priority(IS.10-.201 Efforts to respond to climate change 29% 3 48% 12 0.1503 1 Quality of development services 21% 7 38% 13 0.1323 2 Efforts to promote equity in the community 23% 4 51% 11 0.1134 3 Effectiveness of efforts towards sustainability 30% 2 63% 9 0.1119 4 Medium Priority(IS<.10) Quality of economic development 22% 6 65% 8 0.0779 5 Quality of social services 15% 9 59% 10 0.0615 6 Quality of natural resources 23% 5 83% 6 0.0385 7 Effectiveness of communication w/the public 12% 10 80% 7 0.0249 8 Quality of park properties&facilities 21% 8 89% 3 0.0238 9 Quality of public safety(police&fire) 31% 1 94% 1 0.0179 10 Quality of rec activities,events,&services 11% 12 84% 5 0.0178 11 Quality of public library services 11% 13 92% 2 0.0093 12 Quality of public art&arts programming 3% 13 86% 4 0.0047 13 ETC Institute(2023) Page 8 City of Lake Oswego 2023 Resident Survey Findings Report 0 Charts and Graphs ETC Institute(2023) Page 9 City of Lake Oswego 2023 Resident Survey Findings Report Qi. Perceptions of the City of Lake Oswego in the Following Areas by percentage of respondents (excluding don't knows) Overall quality of life in 62% 36% As a place to live 70% 27% 2%' Overall feeling of safety in Lake Oswego 64% 32% 3%1'• As a place to raise children 69% 24% 4i 3.1 As a place to retire 45% 17% 7% Overall sense of community & belonging 31% 44% 18% 7% As a community moving in the right direction 32% 42% 19% 7% • As a place to work 28% 36% 28% 8% As a welcoming & inclusive community 24% 40% 25% 12% As a place to open a business 15% 32% 42% 11% As a place to find a job 7% I 51% 21% 0% 20% 40% 60% 80% 100% •Excellent (5) .Good (4) •Neutral (3) Below Average/Poor (2/1) ETC Institute(2023) Page 10 City of Lake Oswego 2023 Resident Survey Findings Report TRENDS: Perceptions of the City by the sum percentage of respondents who gave a rating of "excellent" or "good" (excluding "don't know") Overall quality of life in Lake Oswego 98°, 97% As a place to live 97/ 96% Overall feeling of safety in Lake Oswego 96% Mil 94% 93% As a place to raise children 95% As a place to retire 76% 76% Overall sense of community & belonging 75% 76% As a community moving in the right direction 74% 70% As a place to work 64% 69% As a welcoming & inclusive community 64% 53% As a place to open a business 47% 49% As a place to find a job 28% 26% 0% 20% 40% 60% 80% 100% •2023 2021 ETC Institute(2023) Page 11 City of Lake Oswego 2023 Resident Survey Findings Report Q2. Overall Satisfaction with Major Categories of City Services by percentage of respondents (excluding don't knows) Quality of public safety (police & fire) 60% 34% 3%2% Quality of public library services 57% 35% 7% 2 Quality of park properties & facilities 47% 42% 7% 5% Quality of public art & arts programming 52% 34% 11% 3 Quality of rec activities, events, & services 43% 41% 13% 3% Quality of natural resources 45% 38% 12% 5% Effectiveness of communication w/ the public 29% 51% 14% 7% Quality of economic development 14% 51% 27% 8% Effectiveness of efforts towards sustainability 19% 44% 24% 13% Quality of social services 26% 33% 33% 8% Efforts to promote equity in the community 20% 31% 38% 11% Efforts to respond to climate change 17% 32% 36% 16% Quality of development services 9% 29% 32% 30% 0% 20% 40% 60% 80% 100% •Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (2/1) ETC Institute(2023) Page 12 City of Lake Oswego 2023 Resident Survey Findings Report TRENDS: Major Categories of City Services by the sum percentage of respondents who were "very satisfied" or "satisfied" (excluding "don't know") Quality of public safety (police & fire) 94% 89% Quality of public library services 92% 91% Quality of park properties & facilities 89% 90% Quality of public art & arts programming 86% 87% Quality of rec activities, events & services 84/ 86% Quality of natural resources 83% 88% 80% Effectiveness of communication w/ the public 75% Quality of economic development 65% 59% Effectiveness of efforts towards sustainability 63% 59% Quality of social services 59% 54% Efforts to promote equity in the community 51% milM 43% Efforts to respond to climate change 48% mil 40% Quality of development services 38% mlill 48% 0% 20% 40% 60% 80% 100% •2023 2021 ETC Institute(2023) Page 13 City of Lake Oswego 2023 Resident Survey Findings Report Q3. City Services That Should Receive the Most Emphasis Over the Next Two Years by percentage of respondents who selected the item as one of their top three choices Quality of public safety (police & fire) 31% Effectiveness of efforts towards sustainability 30% Efforts to respond to climate change 29% Efforts to promote equity in the community 23% Quality of natural resources 23% Quality of economic development 22% Quality of development services 21% Quality of park properties & facilities 21% Quality of social services 15% Effectiveness of communication w/ the public 12% Quality of rec activities, events, & services 11% Quality of public library services 11% Quality of public art & arts programming 3% 0% 10% 20% 30% 40% 1st Choice 2nd Choice 3rd Choice ETC Institute(2023) Page 14 City of Lake Oswego 2023 Resident Survey Findings Report Q4. Satisfaction with City Leadership, Communications, and Engagement by percentage of respondents (excluding don't knows) Overall customer service by City employees 31% 44% 20% 5% Overall quality of local government services 25% 47% 23% 6% Accuracy, timeliness, & availability of info on City services, meetings, programs, events 24% 48% 21% 8% Efforts to provide info on major City issues 25% 44% 21% 10% Overall quality of leadership provided 22% 39% 29% 11% Efforts encouraging community engagement in decision making 22% 38% 25% 15% Value received for local tax dollars & fees 18% 39% 23% 20% City services, programs, & events reflecting cultural diversity 19% 34% 36% 11% Services promoting cultural awareness, 20% 31% 34% 15% diversity, inclusion Efforts in engaging diverse communities 18% 24% 42% 16% 0% 20% 40% 60% 80% 100% •Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (2/1) ETC Institute(2023) Page 15 City of Lake Oswego 2023 Resident Survey Findings Report TRENDS: City Leadership, Communications, and Engagement by the sum percentage of respondents who were "very satisfied" or "satisfied" (excluding "don't know") 75% Overall customer service by City employees 72% 72% Overall quality of local government services 66% Accuracy, timeliness, & availability of info on City 72% services, meetings, programs, events 62% 69% Efforts to provide info on major City issues 65% 61% Overall quality of leadership provided 60% Efforts encouraging community engagement in 60% decision making 52% 56% Value received for local tax dollars & fees 50% Services promoting cultural awareness, 51% diversity, inclusion 43% 43% Efforts in engaging diverse communities 44% 0% 20% 40% 60% 80% 100% m 2023 2021 ETC Institute(2023) Page 16 City of Lake Oswego 2023 Resident Survey Findings Report Q5. Satisfaction with Public Safety by percentage of respondents (excluding don't knows) Overall quality of fire & EMS 66% 29% 5%)'° Overall quality of police protection 59% 34% 6%2°. Visibility of police in the community 51% 37% 8% 4% Level of respect police officers show community members 50% 37% 11% 2° Level of trust in police officers acting in best interest of the community 51% 36% 11% 2 Level of community engagement & outreach from police 34% 37% 24% 5% & fire dept. Wildfire prevention & education programs 28% 40% 25% 7% Police response to situations involving individuals w/ 43% 24% 30% 3 0, cognitive or mental challenges Risk reduction & education programs 27% 38% 30% 4% Availability of info on police programs, data, and activities 27% 35% 31% 8% Police dept. demonstrated learning/development following Community Policing Dialog & community engagement 33% 27% 36% 5% 0% 20% 40% 60% 80% 100% •Very Satisfied (5) •Satisfied (4) Neutral (3) Dissatisfied (2/1) ETC Institute(2023) Page 17 City of Lake Oswego 2023 Resident Survey Findings Report TRENDS: Public Safety by the sum percentage of respondents who were "very satisfied" or "satisfied" (excluding "don't know") 95% Overall quality of fire & EMS 90% 92% Overall quality of police protection 88% 88% Visibility of police in the community 80% Level of respect police officers show community members 87% 81% Level of trust in police officers acting in best interest of 87% the community 81% Level of community engagement & outreach from police 72% & fire dept. 64% Police response to situations involving individuals w/ 67% cognitive or mental challenges wil57% 65% Risk reduction & education programs . 61% Availability of info on police programs, data, and activities 61% 47% 0% 20% 40% 60% 80% 100% •2023 2021 ETC Institute(2023) Page 18 City of Lake Oswego 2023 Resident Survey Findings Report Q6. Public Safety Services That Should Receive the Most Emphasis Over the Next Two Years by percentage of respondents who selected the item as one of their top three choices Overall quality of police protection 32% Police response to situations involving individuals w/ 32% cognitive or mental challenges Wildfire prevention & education programs 27°� Overall quality of Lake Oswego fire & EMS 27% Availability of info on police programs, data, and activities Ai 22% Visibility of police in the community I 20% Level of trust in police officers acting in best interest ofI the community 19/ Level of community engagement & outreach from police & fire dept. Risk reduction & education programs 18% Police dept. demonstrated learning/development following mi 14% Community Policing Dialog & community engagement Level of respect police officers show community members 12% 0% 10% 20% 30% 40% •1st Choice 2nd Choice 3rd Choice ETC Institute(2023) Page 19 City of Lake Oswego 2023 Resident Survey Findings Report Q7. Satisfaction with Parks and Recreation by percentage of respondents (excluding don't knows) Appearance & maintenance of City parks 52% 40% 6% 3°/ Proximity of parks to your home 52% 37% 9% 2° Quality of events provided 52% 36% 11% 2 Quality of facilities 43% 44% 10% 4% Quality of outdoor athletic fields 44% 41% 12% 3 Quality of outdoor recreation opportunities 40% 44% 12% 5% Preservation of natural areas 36% 42% 12% 10% Quality of social services at Adult Community Ctr 39% 35% I. 23% 30, Quality of classes at Adult Community Center 35% 37% II 24% 4% I I I Opportunities to participate in environmental II stewardship activities 28% 42% 27% Quality of recreational areas for dogs 33% 36% 21% Quality of enrichment opportunities 27% 40% 31% 2 Quality of health, wellness, fitness opportunities 29% 38% 27% 7% Quality of fee-based recreation activities 26% 40% 28% 7% Quality of youth & teen opportunities 29% 30% 38% 4% 0% 20% 40% 60% 80% 100% •Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (2/1) ETC Institute(2023) Page 20 City of Lake Oswego 2023 Resident Survey Findings Report TRENDS: Parks and Recreation by the sum percentage of respondents who were "very satisfied" or "satisfied" (excluding "don't know") Appearance & maintenance of City parks 91% 94% Proximity of parks to your home 89% 90% Quality of events provided 88% 89% Quality of facilities 87% 89% Quality of outdoor athletic fields 85% 86% Quality of outdoor recreation opportunities 83% 77% Preservation of natural areas 78 80% Opportunities to participate in environmental 70% stewardship activities 71% Quality of recreational areas for dogs 69% 74% Quality of enrichment opportunities 67% 69% Quality of health, wellness, fitness opportunities 67% millim 69% Quality of fee-based recreation activities 66% mil 71% Quality of youth & teen opportunities 59 % 58% 0% 20% 40% 60% 80% 100% •2023 2021 ETC Institute(2023) Page 21 City of Lake Oswego 2023 Resident Survey Findings Report Q8. Parks and Recreation Services That Should Receive the Most Emphasis Over the Next Two Years by percentage of respondents who selected the item as one of their top three choices Preservation of natural areas 42% Appearance & maintenance of City parks I 31% I Quality of facilities 26% I I Quality of events provided 24% Quality of outdoor recreation opportunities 16%1 I Quality of outdoor athletic fields I 15% Quality of recreational areas for dogs B 14% Quality of health, wellness, fitness opportunities 12% Quality of fee-based recreation activities 12% Quality of social services at Adult Community Ctr 12% Opportunities to participate in environmental 11% stewardship activities Quality of youth & teen opportunities 11% Quality of classes at Adult Community Center El 9% Proximity of parks to your home 41111 6% Quality of enrichment opportunities 6% 0% 10% 20% 30% 40% 50% •1st Choice 2nd Choice 3rd Choice ETC Institute(2023) Page 22 City of Lake Oswego 2023 Resident Survey Findings Report Q9. Satisfaction with Infrastructure by percentage of respondents (excluding don't knows) Condition of street signs & traffic signals 23% 54% 17% 6% Maintenance of major City streets 22% 50% 14% 14% Adequacy of street lighting along major roadways & intersections 22% 46% 15% 17% Quality of stormwater management & flood control in roadways 14% 49% 26% 11% Frequency of street sweeping along roadways 19% 43% 21% 17% Snow & ice response on major City streets 19% 40% 24% 16% Condition of pavement markings on streets 15% 45% 23% 18% Mowing & tree trimming along streets 14% 45% 21% 20% Maintenance of neighborhood City streets 14% 37% 22% 28% 0% 20% 40% 60% 80% 100% •Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (2/1) ETC Institute(2023) Page 23 City of Lake Oswego 2023 Resident Survey Findings Report TRENDS: Infrastructure by the sum percentage of respondents who were "very satisfied" or "satisfied" (excluding "don't know") 77% Condition of street signs & traffic signals - 77% 72% Maintenance of major City streets mi 73% Adequacy of street lighting along major roadways 68% & intersections r 71% Quality of stormwater management & flood 63% control in roadways 62% 62% Frequency of street sweeping along roadways 60% 59% Snow & ice response on major City streets 57% 59% Condition of pavement markings on streets 62% 59% Mowing & tree trimming along streets 57% 51% Maintenance of neighborhood City streets 56% 0% 20% 40% 60% 80% 100% •2023 2021 ETC Institute(2023) Page 24 City of Lake Oswego 2023 Resident Survey Findings Report Q10. Infrastructure Services That Should Receive the Most Emphasis Over the Next Two Years by percentage of respondents who selected the item as one of their top three choices Maintenance of neighborhood City streets 9% —maw— II I Maintenance of major City streets 1 33% Adequacy of street lighting along major roadways & intersections I29/ Quality of stormwater management & flood i 2i/ control in roadways I Condition of pavement markings on streets 26% 1 Mowing & tree trimming along streets 24% Snow & ice response on major City streets 24% Frequency of street sweeping along roadways 19/o Condition of street signs & traffic signals 10% 0% 10% 20% 30% 40% 50% 60% 70% •1st Choice 2nd Choice 3rd Choice ETC Institute(2023) Page 25 City of Lake Oswego 2023 Resident Survey Findings Report Q11. Satisfaction with Mobility by percentage of respondents (excluding don't knows) Ease of parking in Downtown 20% 45% 19% 16% Accessibility of streets & sidewalks for people 20% 35% 25% 20% w/ disabilities Ease & safety of walking in Lake Oswego 21% 34% 23% 22% Ease of parking in Lake Grove Village Center 13% 33% 25% 29% Ease of travel by public transportation 14% 22% 35% 29% Ease & safety of travel by bicycle in Lake Oswego 9% 19% 38% 34% 0% 20% 40% 60% 80% 100% •Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (2/1) ETC Institute(2023) Page 26 City of Lake Oswego 2023 Resident Survey Findings Report TRENDS: Mobility by the sum percentage of respondents who were "very satisfied" or "satisfied" (excluding "don't know") 65% Ease of parking in Downtown 64% 55% Accessibility of streets & sidewalks for people w/ disabilities 50% 46% Ease of parking in Lake Grove Village Center 43% 36% Ease of travel by public transportation Mil 32% 29% Ease & safety of travel by bicycle in Lake Oswego 34% 0% 20% 40% 60% 80% 100% •2023 2021 ETC Institute(2023) Page 27 City of Lake Oswego 2023 Resident Survey Findings Report Q12. Aspects of Mobility That Should Receive the Most Emphasis Over the Next Two Years by percentage of respondents who selected the item as one of their top three choices o Ease & safety of walking in Lake Oswego 63/ Ease & safety of travel by bicycle in Lake Oswego 1.1111 44%! "jarEase of parking in Downtown 39% Accessibility of streets & sidewalks for people 35/ w/ disabilities Ease of parking in Lake Grove Village Center 34% I I Ease of travel by public transportation (buses) in I 26% 1 1 0% 10% 20% 30% 40% 50% 60% 70% •1st Choice 2nd Choice 3rd Choice ETC Institute(2023) Page 28 City of Lake Oswego 2023 Resident Survey Findings Report Q13. Satisfaction with Library Services by percentage of respondents (excluding don't knows) Library inspires education & lifelong learning 50% 34% 13% 3% Quality of special reading programs 41% 41% 16% 3 Access to computers, library Wi-Fi, & technology 36% 45% 17% 20. Selection of physical resources available 39% 40% 19% 3 Library as a community builder & hub for gathering 41% 37% 18% 4% Quality of Lake Oswego Public Library facility 42% 37% 14% 8% Quality of events & services for children 40% I 36% 19% 5% Selection of digital resources available online 37% 39% 18% 6% Quality of events & services for adults 39% 35% 23% 30, Library serves as a leader & innovator to adapt to community needs 40% 33% 22% 5%, Proximity of library services to your home 37% 34% 19% 11% Selection of Library of Things collection 36% 35% 27% 3'i Outreach programs & services provided outside of 37% 33% 25% 5% the libraryI Quality of multicultural events & resources 34% 31% 29% 6% Quality of events & services for teens 30% 29% 34% 7% 0% 20% 40% 60% 80% 100% •Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (2/1) ETC Institute(2023) Page 29 City of Lake Oswego 2023 Resident Survey Findings Report TRENDS: Library by the sum percentage of respondents who were "very satisfied" or "satisfied" (excluding "don't know") Quality of special reading programs 82% 82% 78% Selection of physical resources available 81% 78% Library as a community builder & hub for gathering 66% Quality of Lake Oswego Public Library facility 78% 81% Quality of events & services for children 76% 77% 76% Selection of digital resources available online 77% Quality of events & services for adults 74% 77% 70% Selection of Library of Things collection 77% Outreach programs & services provided outside of 70% the library 58% Quality of events & services for teens 59/ 64% 0% 20% 40% 60% 80% 100% •2023 2021 ETC Institute(2023) Page 30 City of Lake Oswego 2023 Resident Survey Findings Report Q14. Library Services That Should Receive the Most Emphasis Over the Next Two Years by percentage of respondents who selected the item as one of their top three choices Quality of Lake Oswego Public Library facility 22% Library inspires education & lifelong learning 22% Library as a community builder & hub for gathering 17% Library serves as a leader & innovator to adapt to 16% community needs Selection of digital resources available online 16% Outreach programs & services provided outside 15% of the library Quality of events & services for children 15% Selection of physical resources available 13% Quality of events & services for adults 11% Quality of events & services for teens 11% Proximity of library services to your home 11% Quality of multicultural events & resources 10% Selection of Library of Things collection 10% Access to computers, library Wi-Fi, & technology III 7% Quality of special reading programs 5% 0% 10% 20% 30% •1st Choice 2nd Choice 3rd Choice ETC Institute(2023) Page 31 City of Lake Oswego 2023 Resident Survey Findings Report Q15. Satisfaction with Growth and Development by percentage of respondents (excluding don't knows) Overall quality of new development in Lake Oswego 12% 38% 26% 24% Variety of housing options 17% 32% 24% 27% Overall enforcement of local codes & ordinances 11% 32% 32% 25% Planning for commercial services & jobs 7% 25% 45% 23% Planning for needed housing 10% 20% 40% 30% Ease of getting a permit 8% 22% 36% 34% 0% 20% 40% 60% 80% 100% •Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (2/1) ETC Institute(2023) Page 32 City of Lake Oswego 2023 Resident Survey Findings Report TRENDS: Growth and Development by the sum percentage of respondents who were "very satisfied" or "satisfied" (excluding "don't know") 50% Overall quality of new development in Lake Oswego ■ 50% 49% Variety of housing options 43% 43% Overall enforcement of local codes & ordinances 44% 32% Planning for commercial services & jobs 33% 30% Planning for needed housing 24% 30% Ease of getting a permit 25% 0% 20% 40% 60% 80% IN 2023 2021 ETC Institute(2023) Page 33 City of Lake Oswego 2023 Resident Survey Findings Report Q16. Aspects of Growth and Development That Should Receive the Most Emphasis Over the Next Two Years by percentage of respondents who selected the item as one of their top three choices I Planning for needed housing 45% Overall quality of new development in Lake Oswego 44% Variety of housing options 36% Planning for commercial services & jobs 34% Ease of getting a permit 32% Overall enforcement of local codes & ordinances 27% 0% 10% 20% 30% 40% 50% •1st Choice 2nd Choice 3rd Choice ETC Institute(2023) Page 34 City of Lake Oswego 2023 Resident Survey Findings Report Q17. Satisfaction with Sustainability by percentage of respondents (excluding don't knows) Quality of solid waste services 31% 44% 15% 11% Availability of info & resources relating to 20% 46% 26% 9% water conservation Availability of info & resources relating to recycling & cornposting 24% 41% 22% 14% Availability of info & resources relating to 16% 46% 28% 10% energy efficiency and/or clean energy Availability of info & resources relating to wildfire risk reduction 14% 38% 36% 12% 0% 20% 40% 60% 80% 100% •Very Satisfied (5) Satisfied (4) Neutral (3) •Dissatisfied (2/1) ETC Institute(2023) Page 35 City of Lake Oswego 2023 Resident Survey Findings Report TRENDS: Sustainability by the sum percentage of respondents who were "very satisfied" or "satisfied" (excluding "don't know") 74% Quality of solid waste services 73% 66% Availability of info & resources relating to water conservation 68% Availability of info & resources relating to 65% recycling & composting 64% Availability of info & resources relating to 62% energy efficiency and/or clean energy 58% Availability of info & resources relating 52% to wildfire risk reduction 50% 0% 20% 40% 60% 80% 100% •2023 2021 ETC Institute(2023) Page 36 City of Lake Oswego 2023 Resident Survey Findings Report Q18. Aspects of Sustainability That Should Receive the Most Emphasis Over the Next Two Years by percentage of respondents who selected the item as one of their top two choices Availability of info & resources relating to 34% recycling & composting Availability of info & resources relating to 33% energy efficiency and/or clean energy Overall quality of solid waste services 32% Availability of info & resources relating go to wildfire risk reduction 2f I I Availability of info & resources relating to water conservation 24% 1 1 0% 10% 20% 30% 40% •1st Choice 2nd Choice ETC Institute(2023) Page 37 City of Lake Oswego 2023 Resident Survey Findings Report Q19. Capital Projects That Should Receive the Highest Priorities for Local Tax Dollars Over the Next Decade by percentage of respondents who selected the item as one of their top three choices Construct pathways & sidewalks for improved 751/ safety & neighborhood connectivity4 Improve road & pavement conditions 70% ini Remodel South Shore Fire Station to meet earthquake building standards 51% Expand & update Library services & facilities Mil to meet community needs 390 ° Acquire future park land in Stafford Basin area 3310 1 I Build dedicated pickleball facility 117 0% 20% 40% 60% 80% •1st Choice 2nd Choice 3rd Choice ETC Institute(2023) Page 38 City of Lake Oswego 2023 Resident Survey Findings Report Q20. If the City was considering a fee or tax to complete community priority capital projects, such as the ones listed in question 19, what is the maximum increase you would support? by percentage of respondents 28% 10% 4% 14% 28% $500 per year $300 per year $100 per year $50 per year None Not provided ETC Institute(2023) Page 39 City of Lake Oswego 2023 Resident Survey Findings Report Q21. Potential Improvements to the Lake Oswego Public Library That Should Receive the Highest Priorities from the City by percentage of respondents who selected the item as one of their top three choices Remodel existing facility to meet community c9/ needs & seismic requirements Increase digital collection & resources 52% Extend current building & service hours with supported Library staff 42% Expand Library services to west side of town through a leased storefront 39% Expand Library services to west side of town through a new building 30% Invest in mobile outreach services 28% 0% 10% 20% 30% 40% 50% 60% 70% •1st Choice 2nd Choice 3rd Choice ETC Institute(2023) Page 40 City of Lake Oswego 2023 Resident Survey Findings Report Q22. To what extent do you support the City taking the following actions to support development of affordable housing for low to moderate income households? by percentage of respondents (excluding don't knows) Respond to development opportunities when they arise 16% 31% 22% 17% Provide incentives for development 14% 29% 21% 16% 20% Provide funding or financial assistance 15% 26% 21% 18% 20% Remove regulatory barriers to development 17% 24% 17% 18% 24% Actively seek out development opportunities 14% 26% 20% 19% tr. 0% 20% 40% 60% 80% 100% •Strongly Support (5) Support (4) Neutral (3) Oppose (2) Strongly Oppose (1) ETC Institute(2023) Page 41 City of Lake Oswego 2023 Resident Survey Findings Report Q23. Primary Sources of Information About City Activities, Events, Services, Meetings, and Community Specific Topics by percentage of respondents (multiple selections could be made) City print materials 85% Local newspaper 45% Word of mouth 41% Email newsletters 39% City website 36% Social media 26% Neighborhood associations 23% Utility bill 20% City Council & other public meetings 12% Talking with City staff 6% 0% 20% 40% 60% 80% 100% ETC Institute(2023) Page 42 City of Lake Oswego 2023 Resident Survey Findings Report Q24. Demographics: How many years have you lived in Lake Oswego? by percentage of respondents (excluding not provided) 15% 23% 10% 6% 20% 27% 5 years or less 6-10 years 11-15 years 16-20 years 21-30 years •31+ years ETC Institute(2023) Page 43 City of Lake Oswego 2023 Resident Survey Findings Report Q25. Demographics: What best describes the building you live in? by percentage of respondents (excluding not provided) 80% 10% 9% •One family house detached from any other houses Duplex or townhome Apartment or condominium Other ETC Institute(2023) Page 44 City of Lake Oswego 2023 Resident Survey Findings Report Q26. Demographics: Do you own or rent your current residence? by percentage of respondents (excluding not provided) 85% 15% ----- ---------- •Own Rent ETC Institute(2023) Page 45 City of Lake Oswego 2023 Resident Survey Findings Report Q27. Demographics: Age of Respondent by percentage of respondents (excluding not provided) 20% 20% 20% 19% 21% •Under 35 years 35-44 years 45-54 years 55-64 years 65+ years ETC Institute(2023) Page 46 City of Lake Oswego 2023 Resident Survey Findings Report Q28. Demographics: Ages of All Household Members by percentage of persons in the household 111 10% 4% 7% 13% 5% 4% 4% 16% 8% •Under age 5 Ages 5-9 Ages 10-14 Ages 15-19 Ages 20-24 Ages 25-34 •Ages 35-44 Ages 45-54 Ages 55-64 Ages 65-74 Ages 75+ ETC Institute(2023) Page 47 City of Lake Oswego 2023 Resident Survey Findings Report Q29. Demographics: Total Household Income for This Year by percentage of respondents (excluding not provided) 20% 22% 14% 19% 1F Less than $50K $50K to $99,999 $100K to $149,999 $150K to $199,999 $200K+ ETC Institute(2023) Page 48 City of Lake Oswego 2023 Resident Survey Findings Report Q30. Demographics: Gender Identity by percentage of respondents (excluding not provided) 49% 50% • Male Female Non-binary or prefer to self-describe ETC Institute(2023) Page 49 City of Lake Oswego 2023 Resident Survey Findings Report Q31. Demographics: Race by percentage of respondents (multiple selections could be made) I White/Caucasian 179% Asian/Pacific Islander 9% Hispanic/Latino 5% I Black or African American 1% Other 4% 0% 20% 40% 60% 80% 100% ETC Institute(2023) Page 50 City of Lake Oswego 2023 Resident Survey Findings Report Q32. Demographics: Work Location by percentage of respondents (excluding not provided) 18% 15% 8% 44% 15% •I own a business in Lake Oswego I work in Lake Oswego outside my home I work in Lake Oswego as a home business I commute out of Lake Oswego for work Other ETC Institute(2023) Page 51 City of Lake Oswego 2023 Resident Survey Findings Report 0 Benchmarking Analysis ETC Institute(2023) Page 52 City of Lake Oswego 2023 Resident Survey Findings Report Benchmarking Analysis Overview ETC Institute's DirectionFinder° program was originally developed in 1999 to help community leaders use statistically-valid community survey data as a tool for making better decisions.Since November 1999, the survey has been administered in more than 300 cities and counties nationwide. Most participating communities conduct the survey on an annual or biennial basis. This report contains benchmarking data from two sources: (1) a national survey that was administered by ETC Institute during the summer of 2023 to a random sample of over 10,000 residents in the continental United States and (2) a regional survey that was administered by ETC Institute during the summer of 2023 to a random sample of residents living in the Northwest Region of the United States. The Northwest Region includes the states of Oregon, Washington, Idaho, and Montana. The charts on the following pages show how the results for the City of Lake Oswego compare to the national average and the Northwest regional average. The dark blue bar shows the results for the City of Lake Oswego. The light blue bar shows the Northwest regional average from communities that administered the DirectionFinder®survey during the summer of 2023. The gray bar shows the results of a national survey that was administered by ETC Institute to a random sample of more than 10,000 U.S. residents during the summer of 2023. ETC Institute(2023) Page 53 City of Lake Oswego 2023 Resident Survey Findings Report National Note: The benchmarking data contained in this report is protected intellectual property. Any reproduction of the benchmarking information in this report by persons or organizations not directly affiliated with the City of Lake Oswego, OR is not authorized without written consent from ETC Institute. ETC Institute(2023) Page 54 City of Lake Oswego 2023 Resident Survey Findings Report Overall Ratings of the City Lake Oswego vs. Northwest Region vs. the U.S. by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "excellent" and 1 was "poor" (excluding don't knows) 9I7% As a place to live 49% 1 I 49% I I 9 % Overall feeling of safety 60% 66% I 93% As a place to raise children 53% 161% 7f% As a place to retire 49% 52% 64% As a place to work 56% 57% 0% 20% 40% 60% 80% 100% •Lake Oswego Northwest Region U.S. ETC Institute(2023) Page 55 City of Lake Oswego 2023 Resident Survey Findings Report Overall Satisfaction with Major Categories of City Services Lake Oswego vs. Northwest Region vs. the U.S. by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "very satisfied" and 1 was "very dissatisfied" (excluding don't knows) 94/0 Quality of public safety 4 70% 65% 92% Quality of the City's public library services 64% 64% 89% Quality of parks properties and facilities 48% 49% 80% Effectiveness of communication with public 41% 37% 43% Enforcement of codes and ordinances 34/0 40% 31% Public transportation 48% 17% 0% 20% 40% 60% 80% 100% •Lake Oswego Northwest Region U.S. ETC Institute(2023) Page 56 City of Lake Oswego 2023 Resident Survey Findings Report Overall Satisfaction with Public Safety Lake Oswego vs. Northwest Region vs. the U.S. by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "very satisfied" and 1 was "very dissatisfied" (excluding don't knows) 95% Quality of emergency medical and fire services 79% 71% 92% Quality of police protection 5(% 53% 88% Visibility of police in the community 56% 54% 65% Risk reduction and education programs 50% 37% 0% 20% 40% 60% 80% 100% •Lake Oswego A Northwest Region U.S. ETC Institute(2023) Page 57 City of Lake Oswego 2023 Resident Survey Findings Report Overall Satisfaction with Infrastructure Lake Oswego vs. Northwest Region vs. the U.S. by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "very satisfied" and 1 was "very dissatisfied" (excluding don't knows) 77% Condition of street signs and traffic signals 57% 63% 72% Maintenance of major City streets 47% 50% Adequacy of street lighting along major 5 68% roadways/ intersections 59% Quality of stormwater management/flood 63% 48% control in roadways 50% 59% Snow and ice response on major City streets 50% 58% 59% Mowing and tree trimming along streets 54% 55% 51% Maintenance of neighborhood City streets 49% 49% 0% 20% 40% 60% 80% 100% •Lake Oswego Northwest Region U.S. ETC Institute(2023) Page 58 City of Lake Oswego 2023 Resident Survey Findings Report Overall Satisfaction with City Leadership and Communication Lake Oswego vs. Northwest Region vs. the U.S. by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "very satisfied" and 1 was "very dissatisfied" (excluding don't knows) 75% Overall customer service by City employees 38% 39% 72% Overall quality of local governmental services 44% 49% 61% Overall quality of leadership provided 35% 138% 56% Value received for local tax dollars and fees 35% 34%1 43% Efforts in engaging diverse communities 49% 46% 69% Efforts to provide info on major City issues 361% 43% Efforts encouraging community engagement 60% in decision making 28% 34% 0% 20% 40% 60% 80% •Lake Oswego Northwest Region U.S. ETC Institute(2023) Page 59 City of Lake Oswego 2023 Resident Survey Findings Report II Importance-Satisfaction Analysis ETC Institute(2023) Page 60 City of Lake Oswego 2023 Resident Survey Findings Report Impo rt a nce-Satisfaction Analysis Overview Today, community leaders have limited resources which need to be targeted to activities that are of the most benefit to their citizens. Two of the most important criteria for decision making are (1) to target resources toward services of the highest importance to citizens; and (2)to target resources toward those services where citizens are the least satisfied. The Importance-Satisfaction (I-S) rating is a unique tool that allows public officials to better understand both of these highly important decision-making criteria for each of the services they are providing. The Importance-Satisfaction (I-S) rating is based on the concept that public agencies will maximize overall customer satisfaction by emphasizing improvements in those areas where the level of satisfaction is relatively low, and the perceived importance of the service is relatively high. The rating is calculated by summing the percentage of responses for items selected as the first, second, and third most important services for the City to provide. The sum is then multiplied by 1 minus the percentage of respondents who indicated they were positively satisfied with the City's performance in the related area (the sum of the ratings of 4 and 5 on a 5-point scale excluding "Don't Know" responses). "Don't Know" responses are excluded from the calculation to ensure the satisfaction ratings among service categories are comparable. I-S Rating = Importance x (1-Satisfaction) Example of the Calculation Respondents were asked to identify the major City services that should receive the most emphasis over the next two years. Nearly one-fourth (22.9%) of households selected "efforts to promote equity in the community"as one of the most important items for the City to emphasize. With regard to satisfaction, 50.5% of respondents surveyed rated "efforts to promote equity in the community"as a "4"or"5" on a 5-point scale (where "5" means"Very Satisfied") excluding"Don't Know" responses. The I-S rating was calculated by multiplying the sum of the most important percentages by one minus the sum of the satisfaction percentages. In this example, 22.9% was multiplied by 49.5% (1- 0.505). This calculation yielded an I-S rating of 0.1134, which ranked third out of thirteen categories of major City services analyzed. ETC Institute(2023) Page 61 City of Lake Oswego 2023 Resident Survey Findings Report Importance-Satisfaction Analysis The maximum rating is 1.00 and would be achieved when 100%of the respondents select an item as one of their top three choices of importance and 0% indicate they are positively satisfied with the delivery of the service. The lowest rating is 0.00 and could be achieved under either of the following two situations: • If 100% of the respondents were positively satisfied with the delivery of the service • If none (0%) of the respondents selected the service as one of the three most important areas. Interpreting the Ratings Ratings that are greater than or equal to 0.20 identify areas that should receive significantly more emphasis over the next two years. Ratings from 0.10 to 0.20 identify service areas that should receive increased emphasis. Ratings less than 0.10 should continue to receive the current level of emphasis. • Definitely Increase Emphasis (I-S >0.20) • Increase Current Emphasis (I-S = 0.10 - 0.20) • Maintain Current Emphasis (I-S < 0.10) Tables showing the results for the City of Lake Oswego are provided on the following pages. ETC Institute(2023) Page 62 City of Lake Oswego 2023 Resident Survey Findings Report Importance-Satisfaction Rating 2023 Lake Oswego Major Categories of City Services Most Importance- Most Important Satisfaction Satisfaction I-S Rating Category of Service Important% Rank Satisfaction% Rank Rating Rank High Priority(IS.10-.20) Efforts to respond to climate change 29% 3 48% 12 0.1503 1 Quality of development services 21% 7 38% 13 0.1323 2 Efforts to promote equity in the community 23% 4 51% 11 0.1134 3 Effectiveness of efforts towards sustainability 30% 2 63% 9 0.1119 4 Medium Priority(IS<.10) Quality of economic development 22% 6 65% 8 0.0779 5 Quality of social services 15% 9 59% 10 0.0615 6 Quality of natural resources 23% 5 83% 6 0.0385 7 Effectiveness of communication w/the public 12% 10 80% 7 0.0249 8 Quality of park properties&facilities 21% 8 89% 3 0.0238 9 Quality of public safety(police&fire) 31% 1 94% 1 0.0179 10 Quality of rec activities,events,&services 11% 12 84% 5 0.0178 11 Quality of public library services 11% 13 92% 2 0.0093 12 Quality of public art&arts programming 3% 13 86% 4 0.0047 13 Note: The I-S Rating is calculated by multiplying the"Most Important"%by(1-'Satisfaction'%) Most Important%: The"Most Important"percentage represents the sum of the first,second,third and fourth most important responses for each item. Respondents were asked to identify the items they thought were the most important for the City to emphasize over the next two years. Satisfaction%: The"Satisfaction"percentage represents the sum of the ratings"4"and"5"excluding'don't knows.' Respondents ranked their level of satisfaction with the each of the items on a scale of 1 to 5 with"5"being very satisfied and"1"being very dissatisfied. ©2023 DirectionFinder by ETC Institute ETC Institute(2023) Page 63 City of Lake Oswego 2023 Resident Survey Findings Report Importance-Satisfaction Rating 2023 Lake Oswego Public Safety Most Importance- Most Important Satisfaction Satisfaction I-S Rating Category of Service Important% Rank Satisfaction% Rank Rating Rank High Priority(IS.10-.20) Police response to situations involving individuals w/cognitive or 32% 2 67% 8 0.1043 1 mental challenges Medium Priority(IS<.10) Wildfire prevention&education programs in the community 27% 3 68% 7 0.0870 2 Availability of info about police programs,data,activities 22% 5 61% 10 0.0857 3 Risk reduction&education programs 18% 9 65% 9 0.0609 4 Police dept demonstrated learning&development following the 14% 10 60% 11 0.0551 5 Community Policing Dialog&community engagement Level of community engagement&outreach from police&fire dept. 18% 8 72% 6 0.0503 6 Level of trust in police officers acting in best interest of the community 20% 7 87% 5 0.0257 7 Overall quality of Lake Oswego Police protection 32% 1 92% 2 0.0249 8 Visibility of Lake Oswego Police in the community 20% 6 88% 3 0.0247 9 Level of respect police officers show community members 12% 11 87% 4 0.0153 10 Overall quality of Lake Oswego fire&EMS 27% 4 95% 1 0.0136 11 Note: The I-S Rating is calculated by multiplying the"Most Important"%by(1-'Satisfaction'%) Most Important%: The"Most Important"percentage represents the sum of the first,second,third and fourth most important responses for each item. Respondents were asked to identify the items they thought were the most important for the City to emphasize over the next two years. Satisfaction%: The"Satisfaction"percentage represents the sum of the ratings"4"and"5"excluding'don't knows.' Respondents ranked their level of satisfaction with the each of the items on a scale of 1 to 5 with"5"being very satisfied and"1"being very dissatisfied. ©2023 DirectionFinder by ETC Institute ETC Institute(2023) Page 64 City of Lake Oswego 2023 Resident Survey Findings Report Importance-Satisfaction Rating 2023 Lake Oswego Parks and Recreation Most Importance- Most Important Satisfaction Satisfaction I-S Rating Category of Service Important% Rank Satisfaction% Rank Rating Rank Medium Priority(IS<.10) Preservation of natural areas 42% 1 78% 7 0.0918 1 Quality of youth&teen opportunities 11% 12 59% 15 0.0465 2 Quality of recreational areas for dogs 14% 7 69% 11 0.0432 3 Quality of fee-based recreation activities 12% 8 66% 14 0.0411 4 Quality of health,wellness&fitness opportunities 12% 9 67% 13 0.0397 5 Opportunities to participate in environmental stewardship activities 11% 11 70% 10 0.0342 6 Quality of facilities 26% 3 87% 4 0.0337 7 Quality of social services provided by Adult Community Center 12% 10 74% 8 0.0305 8 Quality of events provided 24% 4 88% 3 0.0290 9 Appearance&maintenance of City parks 31% 2 91% 1 0.0276 10 Quality of Outdoor recreation opportunities 16% 5 83% 6 0.0272 11 Quality of classes provided by Adult Community Center 9% 13 72% 9 0.0254 12 Quality of outdoor athletic fields 15% 6 85% 5 0.0225 13 Quality of Enrichment opportunities 6% 14 67% 12 0.0188 14 Proximity of parks to your home 6% 15 89% 2 0.0064 15 Note: The I-S Rating is calculated by multiplying the"Most Important"%by(1-'Satisfaction'%) Most Important%: The"Most Important"percentage represents the sum of the first,second,third and fourth most important responses for each item. Respondents were asked to identify the items they thought were the most important for the City to emphasize over the next two years. Satisfaction%: The"Satisfaction"percentage represents the sum of the ratings"4"and"5"excluding'don't knows.' Respondents ranked their level of satisfaction with the each of the items on a scale of 1 to 5 with"5"being very satisfied and"1"being very dissatisfied. ©2023 DirectionFinder by ETC Institute ETC Institute(2023) Page 65 City of Lake Oswego 2023 Resident Survey Findings Report Importance-Satisfaction Rating 2023 Lake Oswego Infrastructure Most Importance- Most Important Satisfaction Satisfaction I-S Rating Category of Service Important% Rank Satisfaction% Rank Rating Rank Very High Priority(IS>.20) Maintenance of neighborhood City streets 59% 1 51% 9 0.2877 1 High Priority(IS.10-.20) Condition of pavement markings on streets 26% 5 59% 7 0.1074 2 Medium Priority(IS<.10) Quality of stormwater management&flood control in roadways 27% 4 63% 4 0.0998 3 Mowing&tree trimming along streets 24% 6 59% 8 0.0991 4 Snow&ice response on major City streets 24% 7 59% 6 0.0970 5 Adequacy of street lighting along major roadways&intersections 29% 3 68% 3 0.0929 6 Maintenance of major City streets 33% 2 72% 2 0.0908 7 Frequency of street sweeping along roadways 19% 8 62% 5 0.0701 8 Condition of street signs&traffic signals 10% 9 77% 1 0.0221 9 Note: The I-S Rating is calculated by multiplying the"Most Important"%by(1-'Satisfaction'%) Most Important%: The"Most Important"percentage represents the sum of the first,second,third and fourth most important responses for each item. Respondents were asked to identify the items they thought were the most important for the City to emphasize over the next two years. Satisfaction%: The"Satisfaction"percentage represents the sum of the ratings"4"and"5"excluding'don't knows.' Respondents ranked their level of satisfaction with the each of the items on a scale of 1 to 5 with"5"being very satisfied and"1"being very dissatisfied. ©2023 DirectionFinder by ETC Institute ETC Institute(2023) Page 66 City of Lake Oswego 2023 Resident Survey Findings Report Importance-Satisfaction Rating 2023 Lake Oswego Mobility Most Importance- Most Important Satisfaction Satisfaction I-S Rating Category of Service Important% Rank Satisfaction% Rank Rating Rank Very High Priority(IS>.20) Ease&safety of travel by bicycle in Lake Oswego 44% 2 29% 6 0.3130 1 Ease&safety of walking in Lake Oswego 63% 1 55% 3 0.2874 2 High Priority(IS.10-.20) Ease of parking in Lake Grove Village Center 34% 5 46% 4 0.1820 3 Ease of travel by public transportation 26% 6 36% 5 0.1681 4 Accessibility of streets&sidewalks for people w/disabilities 35% 4 55% 2 0.1607 5 Ease of parking in Downtown 39% 3 65% 1 0.1364 6 Note: The I-S Rating is calculated by multiplying the"Most Important"%by(1-'Satisfaction'%) Most Important%: The"Most Important"percentage represents the sum of the first,second,third and fourth most important responses for each item. Respondents were asked to identify the items they thought were the most important for the City to emphasize over the next two years. Satisfaction%: The"Satisfaction"percentage represents the sum of the ratings"4"and"5"excluding'don't knows.' Respondents ranked their level of satisfaction with the each of the items on a scale of 1 to 5 with"5"being very satisfied and"1"being very dissatisfied. ©2023 DirectionFinder by ETC Institute ETC Institute(2023) Page 67 City of Lake Oswego 2023 Resident Survey Findings Report Importance-Satisfaction Rating 2023 Lake Oswego Library Most Importance- Most Important Satisfaction Satisfaction I-S Rating Category of Service Important% Rank Satisfaction% Rank Rating Rank Medium Priority(IS<.10) Quality of Lake Oswego Public Library facility 22% 1 78% 6 0.0486 1 Outreach programs&services provided outside of the library 15% 6 70% 13 0.0464 2 Quality of events&services for teens 11% 10 59% 15 0.0447 3 Library serves as a leader&innovator to adapt to community needs 16% 4 73% 10 0.0446 4 Selection of digital resources available online 16% 5 76% 8 0.0380 5 Library as a community builder&hub for gathering 17% 3 78% 5 0.0378 6 Quality of events&services for children 15% 7 76% 7 0.0351 7 Quality of multicultural events&resources 10% 12 65% 14 0.0346 8 Library inspires education&lifelong learning 22% 2 84% 1 0.0341 9 Proximity of library services to your home 11% 11 71% 11 0.0311 10 Quality of events&services for adults 11% 9 74% 9 0.0302 11 Selection of Library of Things collection 10% 13 70% 12 0.0290 12 Selection of physical resources available 13% 8 78% 4 0.0274 13 Access to computers, library Wi-Fi,&technology 7% 14 81% 3 0.0135 14 Quality of special reading programs 5% 15 82% 2 0.0090 15 Note: The I-S Rating is calculated by multiplying the"Most Important"%by(1-'Satisfaction'%) Most Important%: The"Most Important"percentage represents the sum of the first,second,third and fourth most important responses for each item. Respondents were asked to identify the items they thought were the most important for the City to emphasize over the next two years. Satisfaction%: The"Satisfaction"percentage represents the sum of the ratings"4"and"5"excluding'don't knows.' Respondents ranked their level of satisfaction with the each of the items on a scale of 1 to 5 with"5"being very satisfied and"1"being very dissatisfied. ©2023 DirectionFinder by ETC Institute ETC Institute(2023) Page 68 City of Lake Oswego 2023 Resident Survey Findings Report Importance-Satisfaction Rating 2023 Lake Oswego Growth and Development Most Importance- Most Important Satisfaction Satisfaction I-S Rating Category of Service Important% Rank Satisfaction% Rank Rating Rank Very High Priority(IS>.20) Planning for needed housing 45% 7 30% 5 0.3161 1 Planning for commercial services&jobs 34% 11 32% 4 0.2322 2 Ease of getting a permit 32% 7 30% 6 0.2284 3 Overall quality of new development in Lake Oswego 44% 7 50% 1 0.2181 4 High Priority(IS.10-.20) Variety of housing options 36% 11 49% 2 0.1840 5 Overall enforcement of local codes&ordinances 27% 11 43% 3 0.1576 6 Note: The I-S Rating is calculated by multiplying the"Most Important"%by(1-'Satisfaction'%) Most Important%: The"Most Important"percentage represents the sum of the first,second,third and fourth most important responses for each item. Respondents were asked to identify the items they thought were the most important for the City to emphasize over the next two years. Satisfaction%: The"Satisfaction"percentage represents the sum of the ratings"4"and"5"excluding'don't knows.' Respondents ranked their level of satisfaction with the each of the items on a scale of 1 to 5 with"5"being very satisfied and"1"being very dissatisfied. ©2023 DirectionFinder by ETC Institute ETC Institute(2023) Page 69 City of Lake Oswego 2023 Resident Survey Findings Report Importance-Satisfaction Rating 2023 Lake Oswego Sustainability Most Importance- Most Important Satisfaction Satisfaction I-S Rating Category of Service Important% Rank Satisfaction% Rank Rating Rank High Priority(IS.10-.20) Availability of info&resources relating to wildfire risk reduction 28% 4 52% 5 0.1345 1 Availability of info&resources relating to energy efficiency and/or 33% 2 62% 4 0.1259 2 clean energy Medium Priority(IS<.10) Availability of info&resources relating to recycling&composting 34% 1 65% 3 0.1203 3 Availability of info&resources relating to water conservation 24% 5 66% 2 0.0842 4 Quality of solid waste services 32% 3 74% 1 0.0839 5 Note: The I-S Rating is calculated by multiplying the"Most Important"%by(1-'Satisfaction'%) Most Important%: The"Most Important"percentage represents the sum of the first,second,third and fourth most important responses for each item. Respondents were asked to identify the items they thought were the most important for the City to emphasize over the next two years. Satisfaction%: The"Satisfaction"percentage represents the sum of the ratings"4"and"5"excluding'don't knows.' Respondents ranked their level of satisfaction with the each of the items on a scale of 1 to 5 with"5"being very satisfied and"1"being very dissatisfied. ©2023 DirectionFinder by ETC Institute ETC Institute(2023) Page 70 City of Lake Oswego 2023 Resident Survey Findings Report 0 Tabular Data ETC Institute(2023) Page 71 City of Lake Oswego 2023 Resident Survey Findings Report Q1. Quality of Life. Please rate Lake Oswego as a place to live using a scale of 1 to 5, where 5 means "Excellent" and 1 means "Poor," with regard to each of the following. (N=401) Below Don't Excellent Good Neutral average Poor know Q1-1. Overall quality of life in Lake Oswego 61.6% 35.2% 1.7% 0.5% 0.0% 1.0% Q1-2. Lake Oswego as a community that is moving in the right direction 30.4% 40.1% 17.7% 4.0% 2.7% 5.0% Q1-3. Lake Oswego as a place to find a job 4.0% 11.5% 28.2% 9.7% 2.0% 44.6% Q1-4. Lake Oswego as a place to live 69.3% 26.2% 1.5% 1.2% 0.2% 1.5% Q1-5. Lake Oswego as a place to open a business 8.0% 16.7% 21.9% 5.2% 0.7% 47.4% Q1-6. Lake Oswego as a place to raise children 63.1% 22.2% 3.7% 1.7% 1.0% 8.2% Q1-7. Lake Oswego as a place to retire 39.9% 27.4% 14.7% 4.0% 2.5% 11.5% Q1-8. Lake Oswego as a place to work 17.0% 21.4% 17.0% 3.7% 0.7% 40.1% Q1-9. Lake Oswego as a welcoming& inclusive community 23.2% 38.4% 23.7% 8.0% 3.2% 3.5% Q1-10. Overall sense of community& belonging 30.4% 42.6% 17.5% 5.5% 1.7% 2.2% Q1-11. Overall feeling of safety in Lake Oswego 63.3% 31.9% 2.7% 0.7% 0.5% 0.7% ETC Institute(2023) Page 72 City of Lake Oswego 2023 Resident Survey Findings Report WITHOUT DON'T KNOW Q1. Quality of Life. Please rate Lake Oswego as a place to live using a scale of 1 to 5, where 5 means "Excellent" and 1 means "Poor," with regard to each of the following. (without "don't know") (N=401) Below Excellent Good Neutral average Poor Q1-1. Overall quality of life in Lake Oswego 62.2% 35.5% 1.8% 0.5% 0.0% Q1-2. Lake Oswego as a community that is moving in the right direction 32.0% 42.3% 18.6% 4.2% 2.9% Q1-3. Lake Oswego as a place to find a job 7.2% 20.7% 50.9% 17.6% 3.6% Q1-4. Lake Oswego as a place to live 70.4% 26.6% 1.5% 1.3% 0.3% Q1-5. Lake Oswego as a place to open a business 15.2% 31.8% 41.7% 10.0% 1.4% Q1-6. Lake Oswego as a place to raise children 68.8% 24.2% 4.1% 1.9% 1.1% Q1-7. Lake Oswego as a place to retire 45.1% 31.0% 16.6% 4.5% 2.8% Q1-8. Lake Oswego as a place to work 28.3% 35.8% 28.3% 6.3% 1.3% Q1-9. Lake Oswego as a welcoming& inclusive community 24.0% 39.8% 24.5% 8.3% 3.4% Q1-10. Overall sense of community& belonging 31.1% 43.6% 17.9% 5.6% 1.8% Q1-11. Overall feeling of safety in Lake Oswego 63.8% 32.2% 2.8% 0.8% 0.5% ETC Institute(2023) Page 73 City of Lake Oswego 2023 Resident Survey Findings Report Q2. Quality of Services. Please rate your overall satisfaction with the following major services provided by the City of Lake Oswego using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (N=401) Very Very Dissatisf- dissatisfi- Don't satisfied Satisfied Neutral ied ed know Q2-1. Overall effectiveness of City's communication with the public 28.4% 49.4% 13.2% 5.5% 1.2% 2.2% Q2-2. Overall effectiveness of City's efforts towards sustainability(meeting the community's needs without compromising the needs of future generations) 17.5% 39.9% 21.9% 8.0% 4.2% 8.5% Q2-3. Overall effectiveness of City's efforts to respond to climate change (e.g., reducing carbon emissions & preparing for climate change) 13.2% 25.2% 28.7% 10.0% 3.0% 20.0% Q2-4. Overall efforts to promote equity in the community 16.5% 25.9% 32.2% 8.0% 1.5% 16.0% Q2-5. Overall quality of economic development 11.5% 41.4% 22.4% 5.5% 1.0% 18.2% Q2-6. Overall quality of public safety(police &fire) 58.1% 33.4% 3.2% 1.5% 0.7% 3.0% Q2-7. Overall quality of social services (support for people in times of need) 16.0% 20.7% 20.4% 4.5% 0.5% 37.9% Q2-8. Overall quality of development services (building permits & land use planning) 6.5% 20.2% 22.4% 14.2% 6.5% 30.2% Q2-9. Overall quality of park properties &facilities 45.6% 40.9% 6.5% 3.0% 1.7% 2.2% Q2-10. Overall quality of recreation activities, events, & services 41.4% 39.4% 12.5% 2.2% 1.0% 3.5% Q2-11. Overall quality of public art& arts programming 49.6% 32.2% 10.5% 1.2% 1.2% 5.2% Q2-12. Overall quality of public library services 52.6% 32.4% 6.2% 1.0% 0.7% 7.0% Q2-13. Overall quality of natural resources including streams, wetlands, & urban forests 43.9% 36.9% 11.5% 3.0% 1.7% 3.0% ETC Institute(2023) Page 74 City of Lake Oswego 2023 Resident Survey Findings Report WITHOUT DON'T KNOW Q2. Quality of Services. Please rate your overall satisfaction with the following major services provided by the City of Lake Oswego using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (without "don't know") (N=401) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q2-1. Overall effectiveness of City's communication with the public 29.1% 50.5% 13.5% 5.6% 1.3% Q2-2. Overall effectiveness of City's efforts towards sustainability(meeting the community's needs without compromising the needs of future generations) 19.1% 43.6% 24.0% 8.7% 4.6% Q2-3. Overall effectiveness of City's efforts to respond to climate change (e.g., reducing carbon emissions & preparing for climate change) 16.5% 31.5% 35.8% 12.5% 3.7% Q2-4. Overall efforts to promote equity in the community 19.6% 30.9% 38.3% 9.5% 1.8% Q2-5. Overall quality of economic development 14.0% 50.6% 27.4% 6.7% 1.2% Q2-6. Overall quality of public safety(police &fire) 59.9% 34.4% 3.3% 1.5% 0.8% Q2-7. Overall quality of social services (support for people in times of need) 25.7% 33.3% 32.9% 7.2% 0.8% Q2-8. Overall quality of development services (building permits & land use planning) 9.3% 28.9% 32.1% 20.4% 9.3% Q2-9. Overall quality of park properties &facilities 46.7% 41.8% 6.6% 3.1% 1.8% Q2-10. Overall quality of recreation activities, events, & services 42.9% 40.8% 12.9% 2.3% 1.0% Q2-11. Overall quality of public art& arts programming 52.4% 33.9% 11.1% 1.3% 1.3% Q2-12. Overall quality of public library services 56.6% 34.9% 6.7% 1.1% 0.8% Q2-13. Overall quality of natural resources including streams, wetlands, & urban forests 45.2% 38.0% 11.8% 3.1% 1.8% ETC Institute(2023) Page 75 City of Lake Oswego 2023 Resident Survey Findings Report Q3. Which THREE of the items listed in Question 2 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q3.Top choice Number Percent Overall effectiveness of City's communication with the public 12 3.0% Overall effectiveness of City's efforts towards sustainability(meeting the community's needs without compromising the needs of future generations) 54 13.5 % Overall effectiveness of City's efforts to respond to climate change (e.g., reducing carbon emissions& preparing for climate change) 41 10.2 % Overall efforts to promote equity in the community 33 8.2% Overall quality of economic development 26 6.5% Overall quality of public safety(police &fire) 79 19.7% Overall quality of social services (support for people in times of need) 14 3.5 % Overall quality of development services (building permits & land use planning) 29 7.2% Overall quality of park properties &facilities 21 5.2% Overall quality of recreation activities, events, &services 7 1.7% Overall quality of public art&arts programming 2 0.5 % Overall quality of public library services 5 1.2% Overall quality of natural resources including streams, wetlands, & urban forests 24 6.0% None chosen 54 13.5 % Total 401 100.0% ETC Institute(2023) Page 76 City of Lake Oswego 2023 Resident Survey Findings Report Q3. Which THREE of the items listed in Question 2 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q3. 2nd choice Number Percent Overall effectiveness of City's communication with the public 17 4.2% Overall effectiveness of City's efforts towards sustainability(meeting the community's needs without compromising the needs of future generations) 38 9.5 % Overall effectiveness of City's efforts to respond to climate change (e.g., reducing carbon emissions& preparing for climate change) 49 12.2 % Overall efforts to promote equity in the community 28 7.0% Overall quality of economic development 32 8.0% Overall quality of public safety(police &fire) 30 7.5 % Overall quality of social services (support for people in times of need) 20 5.0% Overall quality of development services (building permits & land use planning) 31 7.7% Overall quality of park properties &facilities 22 5.5% Overall quality of recreation activities, events, &services 17 4.2 % Overall quality of public art&arts programming 9 2.2% Overall quality of public library services 16 4.0% Overall quality of natural resources including streams, wetlands, & urban forests 31 7.7% None chosen 61 15.2 % Total 401 100.0% ETC Institute(2023) Page 77 City of Lake Oswego 2023 Resident Survey Findings Report Q3. Which THREE of the items listed in Question 2 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q3. 3rd choice Number Percent Overall effectiveness of City's communication with the public 20 5.0% Overall effectiveness of City's efforts towards sustainability(meeting the community's needs without compromising the needs of future generations) 28 7.0% Overall effectiveness of City's efforts to respond to climate change (e.g., reducing carbon emissions& preparing for climate change) 26 6.5 % Overall efforts to promote equity in the community 31 7.7% Overall quality of economic development 30 7.5% Overall quality of public safety(police &fire) 17 4.2% Overall quality of social services (support for people in times of need) 26 6.5 % Overall quality of development services (building permits & land use planning) 26 6.5% Overall quality of park properties &facilities 40 10.0% Overall quality of recreation activities, events, &services 20 5.0% Overall quality of public art&arts programming 3 0.7% Overall quality of public library services 23 5.7% Overall quality of natural resources including streams, wetlands, & urban forests 37 9.2 % None chosen 74 18.5 % Total 401 100.0% ETC Institute(2023) Page 78 City of Lake Oswego 2023 Resident Survey Findings Report SUM OF TOP 3 CHOICES Q3. Which THREE of the items listed in Question 2 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 3) Q3. Sum of Top 3 Choices Number Percent Overall effectiveness of City's communication with the public 49 12.2% Overall effectiveness of City's efforts towards sustainability(meeting the community's needs without compromising the needs of future generations) 120 29.9% Overall effectiveness of City's efforts to respond to climate change (e.g., reducing carbon emissions& preparing for climate change) 116 28.9 % Overall efforts to promote equity in the community 92 22.9% Overall quality of economic development 88 21.9% Overall quality of public safety(police &fire) 126 31.4% Overall quality of social services (support for people in times of need) 60 15.0% Overall quality of development services (building permits & land use planning) 86 21.4% Overall quality of park properties &facilities 83 20.7% Overall quality of recreation activities, events, &services 44 11.0% Overall quality of public art&arts programming 14 3.5 % Overall quality of public library services 44 11.0% Overall quality of natural resources including streams, wetlands, & urban forests 92 22.9 % None chosen 54 13.5 % Total 1068 ETC Institute(2023) Page 79 City of Lake Oswego 2023 Resident Survey Findings Report Q4. City Leadership, Communications, and Engagement. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. (N=401) Very Very Dissatisf- dissatisfi- Don't satisfied Satisfied Neutral ied _ ed know Q4-1. Overall customer service by City employees 27.2% 38.4% 17.5% 3.5% 0.7% 12.7% Q4-2. Overall quality of leadership provided 19.0% 34.7% 25.2% 7.5% 1.7% 12.0% Q4-3. Overall quality of local government services 21.9% 42.1% 20.2% 3.7% 1.2% 10.7% Q4-4. Overall value you receive for your local tax dollars&fees 17.0% 36.7% 22.2% 15.0% 4.5% 4.7% Q4-5. City's efforts in engaging diverse communities 14.5% 19.0% 33.2% 9.5% 2.7% 21.2% Q4-6. Services that promote cultural awareness, diversity, & inclusion 16.2% 24.4% 26.7% 10.2% 2.0% 20.4% Q4-7. City's efforts to provide information on major City issues 22.7% 41.1% 19.7% 7.7% 1.5% 7.2% Q4-8. Accuracy,timeliness, & availability of information about City services, meetings, programs, &events 21.9% 44.9% 19.5% 5.7% 1.5% 6.5% Q4-9. City's efforts in encouraging community engagement in decision making 20.4% 34.7% 22.4% 10.0% 3.7% 8.7% Q4-10. City services, programs, &events reflect cultural diversity in the community 15.7% 27.9% 30.2% 7.7% 1.7% 16.7% ETC Institute(2023) Page 80 City of Lake Oswego 2023 Resident Survey Findings Report WITHOUT DON'T KNOW Q4. City Leadership, Communications, and Engagement. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. (without "don't know") (N=401) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q4-1. Overall customer service by City employees 31.1% 44.0% 20.0% 4.0% 0.9% Q4-2. Overall quality of leadership provided 21.5% 39.4% 28.6% 8.5% 2.0% Q4-3. Overall quality of local government services 24.6% 47.2% 22.6% 4.2% 1.4% Q4-4. Overall value you receive for your local tax dollars&fees 17.8% 38.5% 23.3% 15.7% 4.7% Q4-5. City's efforts in engaging diverse communities 18.4% 24.1% 42.1% 12.0% 3.5% Q4-6. Services that promote cultural awareness, diversity, & inclusion 20.4% 30.7% 33.5% 12.9% 2.5% Q4-7. City's efforts to provide information on major City issues 24.5% 44.4% 21.2% 8.3% 1.6% Q4-8. Accuracy,timeliness, & availability of information about City services, meetings, programs, &events 23.5% 48.0% 20.8% 6.1% 1.6% Q4-9. City's efforts in encouraging community engagement in decision making 22.4% 38.0% 24.6% 10.9% 4.1% Q4-10. City services, programs, &events reflect cultural diversity in the community 18.9% 33.5% 36.2% 9.3% 2.1% ETC Institute(2023) Page 81 City of Lake Oswego 2023 Resident Survey Findings Report Q5. Public Safety. Please rate your satisfaction with the quality of City services using a scale of 1 to 5,where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. (N=401) Very Very Dissatisf- dissatisfi- Don't satisfied Satisfied Neutral ied ed know Q5-1. Overall quality of Lake Oswego Police protection 56.6% 32.7% 5.7% 0.7% 1.0% 3.2% Q5-2. Visibility of Lake Oswego Police in the community 49.9% 36.4% 8.2% 2.0% 1.7% 1.7% Q5-3. Lake Oswego Police response to situations involving individuals with cognitive or mental challenges 21.9% 12.2% 15.5% 1.0% 0.2% 49.1% Q5-4. Level of respect Lake Oswego Police officers show community members 44.4% 32.9% 9.7% 1.5% 0.5% 11.0% Q5-5.Your level of trust in Lake Oswego Police officers to act in the best interest of the community 49.4% 34.2% 10.5% 1.7% 0.5% 3.7% Q5-6. Availability of information about Lake Oswego police programs, data, & activities (e.g., website & reports) 20.0% 25.9% 23.2% 5.0% 0.7% 25.2% Q5-7. Police department demonstrated learning& development following the Community Policing Dialog& community engagement 19.5% 16.2% 21.2% 2.0% 0.7% 40.4% Q5-8. Overall quality of Lake Oswego fire &emergency medical services 60.1% 26.7% 4.5% 0.2% 0.0% 8.5% Q5-9. Wildfire prevention &education programs in the community 21.7% 30.7% 19.5% 4.5% 0.7% 22.9% Q5-10. Risk reduction & education programs (e.g., inspections, CPR training) 18.5% 26.4% 20.9% 2.0% 1.0% 31.2% Q5-11. Level of community engagement&outreach from Lake Oswego Police & Fire 27.9% 30.4% 19.2% 2.7% 1.2% 18.5% ETC Institute(2023) Page 82 City of Lake Oswego 2023 Resident Survey Findings Report WITHOUT DON'T KNOW Q5. Public Safety. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. (without "don't know" (N=401) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q5-1. Overall quality of Lake Oswego Police protection 58.5% 33.8% 5.9% 0.8% 1.0% Q5-2. Visibility of Lake Oswego Police in the community 50.8% 37.1% 8.4% 2.0% 1.8% Q5-3. Lake Oswego Police response to situations involving individuals with cognitive or mental challenges 43.1% 24.0% 30.4% 2.0% 0.5% Q5-4. Level of respect Lake Oswego Police officers show community members 49.9% 37.0% 10.9% 1.7% 0.6% Q5-5.Your level of trust in Lake Oswego Police officers to act in the best interest of the community 51.3% 35.5% 10.9% 1.8% 0.5% Q5-6. Availability of information about Lake Oswego police programs, data, & activities (e.g., website & reports) 26.7% 34.7% 31.0% 6.7% 1.0% Q5-7. Police department demonstrated learning& development following the Community Policing Dialog& community engagement 32.6% 27.2% 35.6% 3.3% 1.3% Q5-8. Overall quality of Lake Oswego fire &emergency medical services 65.7% 29.2% 4.9% 0.3% 0.0% Q5-9. Wildfire prevention &education programs in the community 28.2% 39.8% 25.2% 5.8% 1.0% Q5-10. Risk reduction & education programs (e.g., inspections, CPR training) 26.8% 38.4% 30.4% 2.9% 1.4% Q5-11. Level of community engagement&outreach from Lake Oswego Police & Fire 34.3% 37.3% 23.5% 3.4% 1.5% ETC Institute(2023) Page 83 City of Lake Oswego 2023 Resident Survey Findings Report Q6. Which THREE of the items listed in Question 5 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q6.Top choice Number Percent Overall quality of Lake Oswego Police protection 93 23.2% Visibility of Lake Oswego Police in the community 35 8.7% Lake Oswego Police response to situations involving individuals with cognitive or mental challenges 57 14.2% Level of respect Lake Oswego Police officers show community members 18 4.5 % Your level of trust in Lake Oswego Police officers to act in the best interest of the community 13 3.2% Availability of information about Lake Oswego police programs, data, &activities (e.g.,website & reports) 30 7.5 % Police department demonstrated learning& development following the Community Policing Dialog&community engagement 9 2.2 % Overall quality of Lake Oswego fire & emergency medical services 25 6.2% Wildfire prevention &education programs in the community 30 7.5% Risk reduction &education programs (e.g., inspections, CPR training) 14 3.5% Level of community engagement&outreach from Lake Oswego Police & Fire 14 3.5% None chosen 63 15.7% Total 401 100.0% ETC Institute(2023) Page 84 City of Lake Oswego 2023 Resident Survey Findings Report Q6. Which THREE of the items listed in Question 5 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q6. 2nd choice Number Percent Overall quality of Lake Oswego Police protection 23 5.7% Visibility of Lake Oswego Police in the community 29 7.2% Lake Oswego Police response to situations involving individuals with cognitive or mental challenges 38 9.5% Level of respect Lake Oswego Police officers show community members 16 4.0% Your level of trust in Lake Oswego Police officers to act in the best interest of the community 33 8.2% Availability of information about Lake Oswego police programs, data, &activities (e.g.,website & reports) 30 7.5 % Police department demonstrated learning& development following the Community Policing Dialog&community engagement 26 6.5 % Overall quality of Lake Oswego fire & emergency medical services 48 12.0% Wildfire prevention &education programs in the community 39 9.7 % Risk reduction &education programs (e.g., inspections, CPR training) 24 6.0% Level of community engagement&outreach from Lake Oswego Police & Fire 18 4.5% None chosen 77 19.2 % Total 401 100.0% ETC Institute(2023) Page 85 City of Lake Oswego 2023 Resident Survey Findings Report Q6. Which THREE of the items listed in Question 5 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q6. 3rd choice Number Percent Overall quality of Lake Oswego Police protection 14 3.5% Visibility of Lake Oswego Police in the community 18 4.5% Lake Oswego Police response to situations involving individuals with cognitive or mental challenges 32 8.0% Level of respect Lake Oswego Police officers show community members 13 3.2 % Your level of trust in Lake Oswego Police officers to act in the best interest of the community 32 8.0% Availability of information about Lake Oswego police programs, data, &activities (e.g.,website & reports) 29 7.2 % Police department demonstrated learning& development following the Community Policing Dialog&community engagement 20 5.0% Overall quality of Lake Oswego fire & emergency medical services 34 8.5% Wildfire prevention &education programs in the community 40 10.0% Risk reduction &education programs (e.g., inspections, CPR training) 32 8.0% Level of community engagement&outreach from Lake Oswego Police & Fire 39 9.7% None chosen 98 24.4% Total 401 100.0% ETC Institute(2023) Page 86 City of Lake Oswego 2023 Resident Survey Findings Report SUM OF TOP 3 CHOICES Q6. Which THREE of the items listed in Question 5 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 3) Q6. Sum of Top 3 Choices Number Percent Overall quality of Lake Oswego Police protection 130 32.4% Visibility of Lake Oswego Police in the community 82 20.4% Lake Oswego Police response to situations involving individuals with cognitive or mental challenges 127 31.7 % Level of respect Lake Oswego Police officers show community members 47 11.7% Your level of trust in Lake Oswego Police officers to act in the best interest of the community 78 19.5% Availability of information about Lake Oswego police programs, data, &activities (e.g.,website & reports) 89 22.2 % Police department demonstrated learning& development following the Community Policing Dialog&community engagement 55 13.7% Overall quality of Lake Oswego fire &emergency medical services 107 26.7% Wildfire prevention & education programs in the community 109 27.2 % Risk reduction &education programs (e.g., inspections, CPR training) 70 17.5% Level of community engagement&outreach from Lake Oswego Police & Fire 71 17.7% None chosen 63 15.7% Total 1028 ETC Institute(2023) Page 87 City of Lake Oswego 2023 Resident Survey Findings Report Q7. Parks and Recreation. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (N=401) Very Very Dissatisf- dissatisfi- Don't satisfied Satisfied Neutral ied ed know Q7-1.Appearance & maintenance of City parks 50.9% 38.9% 6.0% 1.7% 1.0% 1.5% Q7-2. Opportunities to participate in environmental stewardship activities 22.7% 33.2% 21.4% 2.0% 0.5% 20.2% Q7-3. Preservation of natural areas such as forested areas &open spaces 34.7% 40.9% 11.5% 5.7% 4.0% 3.2% Q7-4. Quality of facilities (e.g., picnic shelters, playgrounds in City parks) 41.4% 42.1% 9.2% 3.2% 0.2% 3.7% Q7-5. Quality of outdoor athletic fields (e.g., baseball, soccer,football) 39.2% 35.9% 11.0% 1.2% 1.0% 11.7% Q7-6. Quality of recreational areas for dogs 24.9% 27.9% 16.5% 6.0% 1.5% 23.2% Q7-7. Proximity of parks to your home 50.1% 36.2% 9.0% 2.0% 0.0% 2.7% Q7-8. Quality of Health &Wellness & Fitness opportunities 23.4% 30.2% 21.7% 4.2% 1.0% 19.5% Q7-9. Quality of Enrichment opportunities (art, language, dance, safety) 21.4% 31.4% 24.2% 1.7% 0.0% 21.2% Q7-10. Quality of Youth &Teen opportunities (classes, Teen Lounge) 14.2% 15.0% 19.0% 1.5% 0.2% 50.1% Q7-11. Quality of social services provided by Adult Community Center(e.g., respite, meals) 23.7% 21.2% 14.0% 2.0% 0.0% 39.2% Q7-12. Quality of classes provided by Adult Community Center(e.g.,fitness, art, dance) 20.2% 21.2% 14.0% 2.2% 0.2% 42.1% Q7-13. Quality of Outdoor recreation opportunities (Luscher Farm, water sports, hiking/walks) 34.7% 38.2% 10.2% 3.5% 1.2% 12.2% Q7-14. Quality of fee-based recreation activities (camps, lifelong learning, golf,tennis, sports) 18.5% 28.4% 19.7% 3.2% 1.7% 28.4% Q7-15. Quality of events provided (concerts, movies, Farmers' Markets, holiday, & cultural celebrations) 49.1% 34.7% 10.0% 1.0% 0.5% 4.7% ETC Institute(2023) Page 88 City of Lake Oswego 2023 Resident Survey Findings Report WITHOUT DON'T KNOW Q7. Parks and Recreation. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (without "don't know") (N=401) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q7-1. Appearance & maintenance of City parks 51.6% 39.5% 6.1% 1.8% 1.0% Q7-2. Opportunities to participate in environmental stewardship activities 28.4% 41.6% 26.9% 2.5% 0.6% Q7-3. Preservation of natural areas such as forested areas &open spaces 35.8% 42.3% 11.9% 5.9% 4.1% Q7-4. Quality of facilities (e.g., picnic shelters, playgrounds in City parks) 43.0% 43.8% 9.6% 3.4% 0.3% Q7-5. Quality of outdoor athletic fields (e.g., baseball, soccer,football) 44.4% 40.7% 12.4% 1.4% 1.1% Q7-6. Quality of recreational areas for dogs 32.5% 36.4% 21.4% 7.8% 1.9% Q7-7. Proximity of parks to your home 51.5% 37.2% 9.2% 2.1% 0.0% Q7-8. Quality of Health &Wellness & Fitness opportunities 29.1% 37.5% 26.9% 5.3% 1.2% Q7-9. Quality of Enrichment opportunities (art, language, dance, safety) 27.2% 39.9% 30.7% 2.2% 0.0% Q7-10. Quality of Youth &Teen opportunities (classes, Teen Lounge) 28.5% 30.0% 38.0% 3.0% 0.5% Q7-11. Quality of social services provided by Adult Community Center(e.g., respite, meals) 38.9% 34.8% 23.0% 3.3% 0.0% Q7-12. Quality of classes provided by Adult Community Center(e.g.,fitness, art, dance) 34.9% 36.6% 24.1% 3.9% 0.4% Q7-13. Quality of Outdoor recreation opportunities (Luscher Farm, water sports, hiking/walks) 39.5% 43.5% 11.6% 4.0% 1.4% Q7-14. Quality of fee-based recreation activities (camps, lifelong learning, golf,tennis, sports) 25.8% 39.7% 27.5% 4.5% 2.4% Q7-15. Quality of events provided (concerts, movies, Farmers' Markets, holiday, &cultural celebrations) 51.6% 36.4% 10.5% 1.0% 0.5% ETC Institute(2023) Page 89 City of Lake Oswego 2023 Resident Survey Findings Report Q8. Which THREE of the Parks and Recreation items listed in Question 7 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q8.Top choice Number Percent Appearance & maintenance of City parks 62 15.5 Opportunities to participate in environmental stewardship activities 15 3.7 Preservation of natural areas such as forested areas& open spaces 87 21.7 Quality of facilities (e.g., picnic shelters, playgrounds in City parks) 32 8.0 Quality of outdoor athletic fields (e.g., baseball, soccer,football) 23 5.7 Quality of recreational areas for dogs 19 4.7 Proximity of parks to your home 5 1.2 Quality of Health &Wellness & Fitness opportunities 11 2.7 Quality of Enrichment opportunities (art, language, dance, safety) 6 1.5 Quality of Youth &Teen opportunities (classes,Teen Lounge) 12 3.0 Quality of social services provided by Adult Community Center(e.g., respite, meals) 9 2.2 Quality of classes provided by Adult Community Center (e.g.,fitness, art, dance) 7 1.7 Quality of Outdoor recreation opportunities (Luscher Farm,water sports, hiking/walks) 12 3.0 Quality of fee-based recreation activities (camps, lifelong learning, golf,tennis, sports) 20 5.0 Quality of events provided (concerts, movies, Farmers' Markets, holiday, & cultural celebrations) 26 6.5 None chosen 55 13.7 Total 401 100.0 ETC Institute(2023) Page 90 City of Lake Oswego 2023 Resident Survey Findings Report Q8. Which THREE of the Parks and Recreation items listed in Question 7 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q8. 2nd choice Number Percent Appearance & maintenance of City parks 34 8.5 % Opportunities to participate in environmental stewardship activities 18 4.5% Preservation of natural areas such as forested areas& open spaces 54 13.5% Quality of facilities (e.g., picnic shelters, playgrounds in City parks) 38 9.5 % Quality of outdoor athletic fields (e.g., baseball, soccer,football) 23 5.7% Quality of recreational areas for dogs 19 4.7% Proximity of parks to your home 10 2.5 % Quality of Health &Wellness & Fitness opportunities 21 5.2 % Quality of Enrichment opportunities (art, language, dance, safety) 9 2.2 % Quality of Youth &Teen opportunities (classes,Teen Lounge) 17 4.2% Quality of social services provided by Adult Community Center(e.g., respite, meals) 25 6.2% Quality of classes provided by Adult Community Center (e.g.,fitness, art, dance) 10 2.5% Quality of Outdoor recreation opportunities (Luscher Farm,water sports, hiking/walks) 22 5.5 % Quality of fee-based recreation activities (camps, lifelong learning, golf,tennis, sports) 11 2.7% Quality of events provided (concerts, movies, Farmers' Markets, holiday, & cultural celebrations) 21 5.2 % None chosen 69 17.2 % Total 401 100.0% ETC Institute(2023) Page 91 City of Lake Oswego 2023 Resident Survey Findings Report Q8. Which THREE of the Parks and Recreation items listed in Question 7 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q8. 3rd choice Number Percent Appearance & maintenance of City parks 28 7.0% Opportunities to participate in environmental stewardship activities 13 3.2% Preservation of natural areas such as forested areas& open spaces 27 6.7% Quality of facilities (e.g., picnic shelters, playgrounds in City parks) 32 8.0% Quality of outdoor athletic fields (e.g., baseball, soccer,football) 15 3.7% Quality of recreational areas for dogs 18 4.5% Proximity of parks to your home 8 2.0% Quality of Health &Wellness & Fitness opportunities 16 4.0% Quality of Enrichment opportunities (art, language, dance, safety) 8 2.0% Quality of Youth &Teen opportunities (classes,Teen Lounge) 16 4.0% Quality of social services provided by Adult Community Center(e.g., respite, meals) 13 3.2% Quality of classes provided by Adult Community Center (e.g.,fitness, art, dance) 19 4.7% Quality of Outdoor recreation opportunities (Luscher Farm,water sports, hiking/walks) 30 7.5 % Quality of fee-based recreation activities (camps, lifelong learning, golf,tennis, sports) 17 4.2% Quality of events provided (concerts, movies, Farmers' Markets, holiday, & cultural celebrations) 50 12.5 % None chosen 91 22.7% Total 401 100.0% ETC Institute(2023) Page 92 City of Lake Oswego 2023 Resident Survey Findings Report SUM OF TOP 3 CHOICES Q8. Which THREE of the Parks and Recreation items listed in Question 7 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 3) Q8. Sum of Top 3 Choices Number Percent Appearance & maintenance of City parks 124 30.9 % Opportunities to participate in environmental stewardship activities 46 11.5% Preservation of natural areas such as forested areas& open spaces 168 41.9% Quality of facilities (e.g., picnic shelters, playgrounds in City parks) 102 25.4% Quality of outdoor athletic fields (e.g., baseball, soccer,football) 61 15.2% Quality of recreational areas for dogs 56 14.0% Proximity of parks to your home 23 5.7% Quality of Health &Wellness & Fitness opportunities 48 12.0% Quality of Enrichment opportunities (art, language, dance, safety) 23 5.7% Quality of Youth &Teen opportunities (classes,Teen Lounge) 45 11.2% Quality of social services provided by Adult Community Center(e.g., respite, meals) 47 11.7% Quality of classes provided by Adult Community Center (e.g.,fitness, art, dance) 36 9.0% Quality of Outdoor recreation opportunities (Luscher Farm,water sports, hiking/walks) 64 16.0% Quality of fee-based recreation activities (camps, lifelong learning, golf,tennis, sports) 48 12.0% Quality of events provided (concerts, movies, Farmers' Markets, holiday, & cultural celebrations) 97 24.2 % None chosen 55 13.7% Total 1043 ETC Institute(2023) Page 93 City of Lake Oswego 2023 Resident Survey Findings Report Q9. Infrastructure. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. (N=401) Very Very Dissatisf- dissatisfi- Don't satisfied Satisfied Neutral ied ed know Q9-1.Adequacy of street lighting along major roadways & intersections 21.4% 45.4% 14.2% 13.7% 3.2% 2.0% Q9-2. Condition of pavement markings on streets 14.5% 43.6% 22.4% 13.5% 4.0% 2.0% Q9-3. Condition of street signs &traffic signals 22.9% 53.1% 16.2% 5.5% 0.7% 1.5% Q9-4. Maintenance of major City streets 21.7% 49.4% 13.7% 10.5% 3.0% 1.7% Q9-5. Maintenance of neighborhood City streets 13.5% 36.4% 21.2% 19.2% 7.7% 2.0% Q9-6. Mowing &tree trimming along streets 13.7% 43.6% 20.4% 16.7% 3.0% 2.5% Q9-7. Snow & ice response on major City streets 17.2% 36.4% 21.9% 10.7% 4.0% 9.7% Q9-8. Frequency of street sweeping along roadways 17.2% 39.7% 19.2% 11.2% 4.0% 8.7% Q9-9. Overall quality of stormwater management& flood control in roadways 13.2% 45.1% 24.2% 7.7% 2.5% 7.2% ETC Institute(2023) Page 94 City of Lake Oswego 2023 Resident Survey Findings Report WITHOUT DON'T KNOW Q9. Infrastructure. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. (without "don't know" (N=401) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q9-1.Adequacy of street lighting along major roadways & intersections 21.9% 46.3% 14.5% 14.0% 3.3% Q9-2. Condition of pavement markings on streets 14.8% 44.5% 22.9% 13.7% 4.1% Q9-3. Condition of street signs &traffic signals 23.3% 53.9% 16.5% 5.6% 0.8% Q9-4. Maintenance of major City streets 22.1% 50.3% 14.0% 10.7% 3.0% Q9-5. Maintenance of neighborhood City streets 13.7% 37.2% 21.6% 19.6% 7.9% Q9-6. Mowing &tree trimming along streets 14.1% 44.8% 21.0% 17.1% 3.1% Q9-7. Snow& ice response on major City streets 19.1% 40.3% 24.3% 11.9% 4.4% Q9-8. Frequency of street sweeping along roadways 18.9% 43.4% 21.0% 12.3% 4.4% Q9-9. Overall quality of stormwater management& flood control in roadways 14.2% 48.7% 26.1% 8.3% 2.7% ETC Institute(2023) Page 95 City of Lake Oswego 2023 Resident Survey Findings Report Q10. Which THREE of the items listed in Question 9 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q10.Top choice Number Percent Adequacy of street lighting along major roadways & intersections 58 14.5 % Condition of pavement markings on streets 31 7.7% Condition of street signs &traffic signals 12 3.0% Maintenance of major City streets 64 16.0% Maintenance of neighborhood City streets 89 22.2 % Mowing&tree trimming along streets 23 5.7% Snow& ice response on major City streets 25 6.2 % Frequency of street sweeping along roadways 13 3.2 % Overall quality of stormwater management&flood control in roadways 33 8.2% None chosen 53 13.2 % Total 401 100.0% Q10. Which THREE of the items listed in Question 9 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q10. 2nd choice Number Percent Adequacy of street lighting along major roadways & intersections 28 7.0% Condition of pavement markings on streets 39 9.7% Condition of street signs &traffic signals 9 2.2 % Maintenance of major City streets 47 11.7% Maintenance of neighborhood City streets 99 24.7% Mowing&tree trimming along streets 25 6.2 % Snow& ice response on major City streets 36 9.0% Frequency of street sweeping along roadways 31 7.7% Overall quality of stormwater management&flood control in roadways 22 5.5% None chosen 65 16.2 % Total 401 100.0% ETC Institute(2023) Page 96 City of Lake Oswego 2023 Resident Survey Findings Report Q10. Which THREE of the items listed in Question 9 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q10. 3rd choice Number Percent Adequacy of street lighting along major roadways & intersections 31 7.7 % Condition of pavement markings on streets 36 9.0% Condition of street signs &traffic signals 18 4.5 % Maintenance of major City streets 21 5.2 % Maintenance of neighborhood City streets 47 11.7 % Mowing&tree trimming along streets 49 12.2 % Snow& ice response on major City streets 35 8.7% Frequency of street sweeping along roadways 31 7.7% Overall quality of stormwater management&flood control in roadways 53 13.2% None chosen 80 20.0% Total 401 100.0% SUM OF TOP 3 CHOICES Q10. Which THREE of the items listed in Question 9 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 3) Q10. Sum of Top 3 Choices Number Percent Adequacy of street lighting along major roadways & intersections 117 29.2 % Condition of pavement markings on streets 106 26.4% Condition of street signs &traffic signals 39 9.7% Maintenance of major City streets 132 32.9% Maintenance of neighborhood City streets 235 58.6% Mowing&tree trimming along streets 97 24.2 % Snow& ice response on major City streets 96 23.9% Frequency of street sweeping along roadways 75 18.7% Overall quality of stormwater management&flood control in roadways 108 26.9% None chosen 53 13.2 % Total 1058 ETC Institute(2023) Page 97 City of Lake Oswego 2023 Resident Survey Findings Report Q11. Mobility. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. (N=401) Very Very Dissatisf- dissatisfi- Don't satisfied Satisfied Neutral ied ed know Q11-1. Accessibility of streets&sidewalks for people with disabilities 15.2% 27.4% 19.7% 10.5% 5.2% 21.9% Q11-2. Ease of parking in Downtown 19.7% 43.4% 18.5% 13.2% 2.0% 3.2% Q11-3. Ease of parking in Lake Grove Village Center 11.2% 27.7% 20.9% 20.0% 4.7% 15.5% Q11-4. Ease &safety of travel by bicycle in Lake Oswego 6.7% 14.0% 27.2% 16.5% 7.7% 27.9% Q11-5. Ease &safety of walking in Lake Oswego 20.0% 32.7% 22.4% 16.0% 5.2% 3.7% Q11-6. Ease of travel by public transportation (buses) in Lake Oswego 7.5% 12.2% 19.5% 8.5% 7.7% 44.6% WITHOUT DON'T KNOW Q11. Mobility. Please rate your satisfaction with the quality of City services using a scale of 1 to 5,where 5 means "Very Satisfied" and 1 means "Very_Dissatisfied," with each of the following. (without "don't know") (N=401) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q11-1. Accessibility of streets&sidewalks for people with disabilities 19.5% 35.1% 25.2% 13.4% 6.7% Q11-2. Ease of parking in Downtown 20.4% 44.8% 19.1% 13.7% 2.1% Q11-3. Ease of parking in Lake Grove Village Center 13.3% 32.7% 24.8% 23.6% 5.6% Q11-4. Ease &safety of travel by bicycle in Lake Oswego 9.3% 19.4% 37.7% 22.8% 10.7% Q11-5. Ease &safety of walking in Lake Oswego 20.7% 33.9% 23.3% 16.6% 5.4% Q11-6. Ease of travel by public transportation (buses) in Lake Oswego 13.5% 22.1% 35.1% 15.3% 14.0% ETC Institute(2023) Page 98 City of Lake Oswego 2023 Resident Survey Findings Report Q12. Which THREE of the items listed in Question 11 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q12.Top choice Number Percent Accessibility of streets & sidewalks for people with disabilities 53 13.2 Ease of parking in Downtown 58 14.5 Ease of parking in Lake Grove Village Center 43 10.7 Ease &safety of travel by bicycle in Lake Oswego 50 12.5 Ease &safety of walking in Lake Oswego 105 26.2 Ease of travel by public transportation (buses) in Lake Oswego 37 9.2 None chosen 55 13.7 Total 401 100.0 Q12. Which THREE of the items listed in Question 11 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q12. 2nd choice Number Percent Accessibility of streets & sidewalks for people with disabilities 44 11.0 Ease of parking in Downtown 46 11.5 Ease of parking in Lake Grove Village Center 54 13.5 Ease &safety of travel by bicycle in Lake Oswego 67 16.7 Ease &safety of walking in Lake Oswego 92 22.9 Ease of travel by public transportation (buses) in Lake Oswego 21 5.2 None chosen 77 19.2 Total 401 100.0 ETC Institute(2023) Page 99 City of Lake Oswego 2023 Resident Survey Findings Report Q12. Which THREE of the items listed in Question 11 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q12. 3rd choice Number Percent Accessibility of streets & sidewalks for people with disabilities 45 11.2 Ease of parking in Downtown 53 13.2 Ease of parking in Lake Grove Village Center 38 9.5 Ease &safety of travel by bicycle in Lake Oswego 59 14.7 Ease &safety of walking in Lake Oswego 57 14.2 Ease of travel by public transportation (buses) in Lake Oswego 47 11.7 None chosen _ _ _ _ 102 25.4 Total 401 100.0 SUM OF TOP 3 CHOICES Q12. Which THREE of the items listed in Question 11 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 3) Q12.Top choice Number Percent Accessibility of streets&sidewalks for people with disabilities 142 35.4 Ease of parking in Downtown 157 39.2 Ease of parking in Lake Grove Village Center 135 33.7 Ease &safety of travel by bicycle in Lake Oswego 176 43.9 Ease &safety of walking in Lake Oswego 254 63.3 Ease of travel by public transportation (buses) in Lake Oswego 105 26.2 None chosen 55 13.7 Total 1024 ETC Institute(2023) Page 100 City of Lake Oswego 2023 Resident Survey Findings Report Q13. Library Services. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (N=401) Very Very Dissatisf- dissatisfi- Don't satisfied Satisfied Neutral ied ed know Q13-1. Library as a community builder& hub for gathering 32.4% 28.9% 13.7% 3.0% 0.2% 21.7% Q13-2. Library inspires education & lifelong learning 39.7% 27.2% 10.0% 2.0% 0.5% 20.7% Q13-3. Library serves as a leader& innovator to adapt to community needs 29.7% 23.9% 16.2% 2.5% 1.2% 26.4% Q13-4. Quality of events &services for adults 27.2% 24.4% 16.5% 1.7% 0.5% 29.7% Q13-5. Quality of events &services for children 22.4% 20.4% 10.7% 2.2% 0.5% 43.6% Q13-6. Quality of events &services for teens 14.2% 13.5% 16.0% 2.5% 0.7% 53.1% Q13-7. Quality of multicultural events & resources 20.7% 18.7% 17.7% 3.5% 0.0% 39.4% Q13-8. Outreach programs &services provided outside of the library (e.g., home delivery, pop-up library booths, passes to local cultural venues& museums, etc.) 21.4% 19.0% 14.7% 2.5% 0.5% 41.9% Q13-9. Selection of Library of Things collection (e.g., musical instruments, kitchenware, games,technology devices, etc.) 19.0% 18.5% 14.5% 1.5% 0.0% 46.6% Q13-10. Selection of digital resources available online (e.g., eBooks, downloadable audio, streaming films) 24.7% 26.2% 12.2% 3.5% 0.5% 32.9% Q13-11. Selection of physical resources available (books, CD's, & DVD's) 28.2% 28.9% 13.5% 1.7% 0.5% 27.2% Q13-12. Quality of special reading programs (Summer Library Challenge, LO Reads, 1000 Books before Kindergarten, etc.) 24.9% 24.7% 9.5% 1.2% 0.5% 39.2% Q13-13.Access to computers, library Wi-Fi, & technology (e.g., printers, scanners, self-checkout) 23.4% 28.7% 11.0% 1.0% 0.2% 35.7% Q13-14. Proximity of library services to your home 31.7% 29.2% 16.0% 6.5% 2.5% 14.2% Q13-15. Quality of Lake Oswego Public Library facility 35.2% 31.2% 11.5% 5.7% 1.2% 15.2% ETC Institute(2023) Page 101 City of Lake Oswego 2023 Resident Survey Findings Report WITHOUT DON'T KNOW Q13. Library Services. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (without "don't know") (N=401) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q13-1. Library as a community builder& hub for gathering 41.4% 36.9% 17.5% 3.8% 0.3% Q13-2. Library inspires education & lifelong learning 50.0% 34.3% 12.6% 2.5% 0.6% Q13-3. Library serves as a leader& innovator to adapt to community needs 40.3% 32.5% 22.0% 3.4% 1.7% Q13-4. Quality of events &services for adults 38.7% 34.8% 23.4% 2.5% 0.7% Q13-5. Quality of events &services for children 39.8% 36.3% 19.0% 4.0% 0.9% Q13-6. Quality of events &services for teens 30.3% 28.7% 34.0% 5.3% 1.6% Q13-7. Quality of multicultural events & resources 34.2% 30.9% 29.2% 5.8% 0.0% Q13-8. Outreach programs &services provided outside of the library (e.g., home delivery, pop-up library booths, passes to local cultural venues& museums, etc.) 36.9% 32.6% 25.3% 4.3% 0.9% Q13-9. Selection of Library of Things collection (e.g., musical instruments, kitchenware, games,technology devices, etc.) 35.5% 34.6% 27.1% 2.8% 0.0% Q13-10. Selection of digital resources available online (e.g., eBooks, downloadable audio, streaming films) 36.8% 39.0% 18.2% 5.2% 0.7% Q13-11. Selection of physical resources available (books, CD's, & DVD's) 38.7% 39.7% 18.5% 2.4% 0.7% Q13-12. Quality of special reading programs (Summer Library Challenge, LO Reads, 1000 Books before Kindergarten, etc.) 41.0% 40.6% 15.6% 2.0% 0.8% Q13-13.Access to computers, library Wi-Fi, & technology (e.g., printers, scanners, self-checkout) 36.4% 44.6% 17.1% 1.6% 0.4% Q13-14. Proximity of library services to your home 36.9% 34.0% 18.6% 7.6% 2.9% Q13-15. Quality of Lake Oswego Public Library facility 41.5% 36.8% 13.5% 6.8% 1.5% ETC Institute(2023) Page 102 City of Lake Oswego 2023 Resident Survey Findings Report Q14. Which THREE of the items listed in Question 13 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q14.Top choice Number Percent Library as a community builder& hub for gathering 39 9.7% Library inspires education & lifelong learning 34 8.5% Library serves as a leader& innovator to adapt to community needs 17 4.2 % Quality of events &services for adults 16 4.0% Quality of events &services for children 21 5.2 % Quality of events &services for teens 9 2.2% Quality of multicultural events& resources 9 2.2 % Outreach programs &services provided outside of the library(e.g., home delivery, pop-up library booths, passes to local cultural venues & museums, etc.) 14 3.5% Selection of Library of Things collection (e.g., musical instruments, kitchenware, games, technology devices, etc.) 13 3.2% Selection of digital resources available online (e.g., eBooks, downloadable audio, streaming films) 22 5.5 % Selection of physical resources available (books, CD's, & DVD's) 12 3.0% Quality of special reading programs (Summer Library Challenge, LO Reads, 1000 Books before Kindergarten, etc.) 5 1.2 % Access to computers, library Wi-Fi, &technology(e.g., printers, scanners, self-checkout) 3 0.7% Proximity of library services to your home 21 5.2% Quality of Lake Oswego Public Library facility 51 12.7% None chosen 115 28.7% Total 401 100.0% ETC Institute(2023) Page 103 City of Lake Oswego 2023 Resident Survey Findings Report Q14. Which THREE of the items listed in Question 13 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q14. 2nd choice Number Percent Library as a community builder& hub for gathering 18 4.5% Library inspires education & lifelong learning 29 7.2% Library serves as a leader& innovator to adapt to community needs 22 5.5 % Quality of events &services for adults 15 3.7% Quality of events &services for children 26 6.5 % Quality of events &services for teens 20 5.0% Quality of multicultural events& resources 14 3.5% Outreach programs &services provided outside of the library(e.g., home delivery, pop-up library booths, passes to local cultural venues & museums, etc.) 24 6.0% Selection of Library of Things collection (e.g., musical instruments, kitchenware, games, technology devices, etc.) 14 3.5 % Selection of digital resources available online (e.g., eBooks, downloadable audio, streaming films) 19 4.7% Selection of physical resources available (books, CD's, & DVD's) 19 4.7% Quality of special reading programs (Summer Library Challenge, LO Reads, 1000 Books before Kindergarten, etc.) 7 1.7% Access to computers, library Wi-Fi, &technology(e.g., printers, scanners, self-checkout) 11 2.7% Proximity of library services to your home 14 3.5% Quality of Lake Oswego Public Library facility 17 4.2% None chosen 132 32.9% Total 401 100.0% ETC Institute(2023) Page 104 City of Lake Oswego 2023 Resident Survey Findings Report Q14. Which THREE of the items listed in Question 13 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q14. 3rd choice Number Percent Library as a community builder& hub for gathering 13 3.2% Library inspires education & lifelong learning 24 6.0% Library serves as a leader& innovator to adapt to community needs 27 6.7% Quality of events &services for adults 15 3.7% Quality of events &services for children 12 3.0% Quality of events &services for teens 15 3.7% Quality of multicultural events& resources 17 4.2% Outreach programs &services provided outside of the library(e.g., home delivery, pop-up library booths, passes to local cultural venues & museums, etc.) 23 5.7% Selection of Library of Things collection (e.g., musical instruments, kitchenware, games, technology devices, etc.) 12 3.0% Selection of digital resources available online (e.g., eBooks, downloadable audio, streaming films) 22 5.5 % Selection of physical resources available (books, CD's, & DVD's) 20 5.0% Quality of special reading programs (Summer Library Challenge, LO Reads, 1000 Books before Kindergarten, etc.) 8 2.0% Access to computers, library Wi-Fi, &technology(e.g., printers, scanners, self-checkout) 15 3.7% Proximity of library services to your home 8 2.0% Quality of Lake Oswego Public Library facility 22 5.5% None chosen 148 36.9% Total 401 100.0% ETC Institute(2023) Page 105 City of Lake Oswego 2023 Resident Survey Findings Report SUM OF TOP 3 CHOICES Q14. Which THREE of the items listed in Question 13 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 3) Q14. Sum of Top 3 Choices Number Percent Library as a community builder& hub for gathering 70 17.5% Library inspires education & lifelong learning 87 21.7 % Library serves as a leader& innovator to adapt to community needs 66 16.5 % Quality of events &services for adults 46 11.5 % Quality of events &services for children 59 14.7% Quality of events &services for teens 44 11.0% Quality of multicultural events& resources 40 10.0% Outreach programs &services provided outside of the library(e.g., home delivery, pop-up library booths, passes to local cultural venues & museums, etc.) 61 15.2% Selection of Library of Things collection (e.g., musical instruments, kitchenware, games, technology devices, etc.) 39 9.7% Selection of digital resources available online (e.g., eBooks, downloadable audio, streaming films) 63 15.7% Selection of physical resources available (books, CD's, & DVD's) 51 12.7% Quality of special reading programs (Summer Library Challenge, LO Reads, 1000 Books before Kindergarten, etc.) 20 5.0% Access to computers, library Wi-Fi, &technology(e.g., printers, scanners, self-checkout) 29 7.2 % Proximity of library services to your home 43 10.7% Quality of Lake Oswego Public Library facility 90 22.4% None chosen 115 28.7% Total 923 ETC Institute(2023) Page 106 City of Lake Oswego 2023 Resident Survey Findings Report Q15. Growth and Development. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. (N=401) Very Very Dissatisf- dissatisfi- Don't satisfied Satisfied Neutral ied ed know Q15-1. Variety of housing options 15.7% 28.7% 21.9% 19.2% 5.2% 9.2% Q15-2. Ease of getting a permit (e.g., home remodel or addition) 4.2% 11.7% 19.7% 10.0% 8.5% 45.9% Q15-3. How well Lake Oswego is planning for needed housing 7.2% 14.2% 29.2% 15.0% 7.0% 27.4% Q15-4. How well Lake Oswego is planning for commercial services &jobs 4.2% 14.2% 25.9% 10.0% 3.2% 42.4% Q15-5. Overall quality of new development in Lake Oswego 10.7% 32.9% 22.7% 14.0% 6.7% 13.0% Q15-6. Overall enforcement of local codes &ordinances 7.0% 20.0% 20.4% 9.2% 6.7% 36.7% WITHOUT DON'T KNOW Q15. Growth and Development. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. (without "don't know") (N=401) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q15-1. Variety of housing options 17.3% 31.6% 24.2% 21.2% 5.8% Q15-2. Ease of getting a permit (e.g., home remodel or addition) 7.8% 21.7% 36.4% 18.4% 15.7% Q15-3. How well Lake Oswego is planning for needed housing 10.0% 19.6% 40.2% 20.6% 9.6% Q15-4. How well Lake Oswego is planning for commercial services &jobs 7.4% 24.7% 45.0% 17.3% 5.6% Q15-5. Overall quality of new development in Lake Oswego 12.3% 37.8% 26.1% 16.0% 7.7% Q15-6. Overall enforcement of local codes &ordinances 11.0% 31.5% 32.3% 14.6% 10.6% ETC Institute(2023) Page 107 City of Lake Oswego 2023 Resident Survey Findings Report Q16. Which THREE of the items listed in Question 15 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q16.Top choice Number Percent Variety of housing options 76 19.0 Ease of getting a permit (e.g., home remodel or addition) 59 14.7 How well Lake Oswego is planning for needed housing 57 14.2 How well Lake Oswego is planning for commercial services &jobs 28 7.0 Overall quality of new development in Lake Oswego 50 12.5 Overall enforcement of local codes& ordinances 45 11.2 None chosen 86 21.4 Total 401 100.0 Q16. Which THREE of the items listed in Question 15 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q16. 2nd choice Number Percent Variety of housing options 24 6.0 Ease of getting a permit (e.g., home remodel or addition) 44 11.0 How well Lake Oswego is planning for needed housing 80 20.0 How well Lake Oswego is planning for commercial services &jobs 59 14.7 Overall quality of new development in Lake Oswego 60 15.0 Overall enforcement of local codes & ordinances 27 6.7 None chosen 107 26.7 Total 401 100.0 ETC Institute(2023) Page 108 City of Lake Oswego 2023 Resident Survey Findings Report Q16. Which THREE of the items listed in Question 15 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q16. 3rd choice Number Percent Variety of housing options 44 11.0 Ease of getting a permit (e.g., home remodel or addition) 27 6.7 How well Lake Oswego is planning for needed housing 43 10.7 How well Lake Oswego is planning for commercial services &jobs 50 12.5 Overall quality of new development in Lake Oswego 65 16.2 Overall enforcement of local codes& ordinances 38 9.5 None chosen 134 33.4 Total 401 100.0 SUM OF TOP 3 CHOICES Q16. Which THREE of the items listed in Question 15 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 3) Q16. Sum of Top 3 Choices _ Number Percent Variety of housing options 144 35.9 Ease of getting a permit(e.g., home remodel or addition) 130 32.4 How well Lake Oswego is planning for needed housing 180 44.9 How well Lake Oswego is planning for commercial services &jobs 137 34.2 Overall quality of new development in Lake Oswego 175 43.6 Overall enforcement of local codes & ordinances 110 27.4 None chosen 86 21.4 Total 962 ETC Institute(2023) Page 109 City of Lake Oswego 2023 Resident Survey Findings Report Q17. Sustainability. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. (N=401) Very Very Dissatisf- dissatisfi- Don't satisfied Satisfied Neutral ied ed know Q17-1. Availability of information & resources relating to energy efficiency and/or clean energy 12.5% 36.2% 22.2% 7.7% 0.5% 20.9% Q17-2. Availability of information & resources relating to water conservation 16.2% 37.2% 21.2% 6.2% 0.7% 18.5% Q17-3. Availability of information & resources relating to recycling&composting 20.7% 35.4% 19.2% 11.0% 0.7% 13.0% Q17-4. Availability of information & resources relating to wildfire risk reduction 11.7% 31.2% 29.7% 8.7% 0.7% 18.0% Q17-5. Overall quality of solid waste services provided by Republic Services (e.g., trash,yard waste, recycling services) 28.9% 41.1% 14.0% 9.0% 1.5% 5.5% WITHOUT DON'T KNOW Q17. Sustainability. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. (without "don't know" (N=401) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q17-1. Availability of information & resources relating to energy efficiency and/or clean energy 15.8% 45.7% 28.1% 9.8% 0.6% Q17-2. Availability of information & resources relating to water conservation 19.9% 45.6% 26.0% 7.6% 0.9% Q17-3. Availability of information & resources relating to recycling&composting 23.8% 40.7% 22.1% 12.6% 0.9% Q17-4. Availability of information & resources relating to wildfire risk reduction 14.3% 38.0% 36.2% 10.6% 0.9% Q17-5. Overall quality of solid waste services provided by Republic Services (e.g., trash,yard waste, recycling services) 30.6% 43.5% 14.8% 9.5% 1.6% ETC Institute(2023) Page 110 City of Lake Oswego 2023 Resident Survey Findings Report Q18. Which TWO of the items listed in Question 17 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q18.Top choice Number Percent Availability of information & resources relating to energy efficiency and/or clean energy 76 19.0 Availability of information & resources relating to water conservation 33 8.2 Availability of information & resources relating to recycling &composting 63 15.7 Availability of information & resources relating to wildfire risk reduction 64 16.0 Overall quality of solid waste services provided by Republic Services (e.g., trash,yard waste, recycling services) 85 21.2 None chosen 80 20.0 Total 401 100.0 Q18. Which TWO of the items listed in Question 17 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q18. 2nd choice Number Percent Availability of information & resources relating to energy efficiency and/or clean energy 55 13.7 Availability of information & resources relating to water conservation 65 16.2 Availability of information & resources relating to recycling &composting 73 18.2 Availability of information & resources relating to wildfire risk reduction 49 12.2 Overall quality of solid waste services provided by Republic Services (e.g., trash,yard waste, recycling services) 45 11.2 None chosen 114 28.4 Total 401 100.0 ETC Institute(2023) Page 111 City of Lake Oswego 2023 Resident Survey Findings Report SUM OF TOP 2 CHOICES Q18. Which TWO of the items listed in Question 17 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 2) Q18. Sum of Top 2 Choices Number Percent Availability of information & resources relating to energy efficiency and/or clean energy 131 32.7% Availability of information & resources relating to water conservation 98 24.4% Availability of information & resources relating to recycling &composting 136 33.9% Availability of information & resources relating to wildfire risk reduction 113 28.2% Overall quality of solid waste services provided by Republic Services (e.g.,trash, yard waste, recycling services) 130 32.4% None chosen 80 20.0% Total 688 Q19. Funding for large capital projects is limited. The City Council and community have priority projects that are currently unfunded. In looking at how we should spend your local tax dollars on capital projects over the next decade, please rank projects in your priority order. Q19.Top choice Number Percent Acquire future park land in Stafford Basin area 39 9.7% Expand & update Library services &facilities to meet community needs 38 9.5 % Remodel South Shore Fire Station to meet earthquake building standards 65 16.2 % Improve road & pavement conditions 108 26.9% Build dedicated pickleball facility 19 4.7% Construct pathways &sidewalks for improved safety& neighborhood connectivity 120 29.9% None chosen 12 3.0% Total 401 100.0% ETC Institute(2023) Page 112 City of Lake Oswego 2023 Resident Survey Findings Report Q19. Funding for large capital projects is limited. The City Council and community have priority projects that are currently unfunded. In looking at how we should spend your local tax dollars on capital projects over the next decade, please rank projects in your priority order. Q19. 2nd choice Number Percent Acquire future park land in Stafford Basin area 41 10.2% Expand & update Library services &facilities to meet community needs 46 11.5 % Remodel South Shore Fire Station to meet earthquake building standards 61 15.2 % Improve road & pavement conditions 99 24.7% Build dedicated pickleball facility 21 5.2% Construct pathways &sidewalks for improved safety& neighborhood connectivity 117 29.2% None chosen 16 4.0% Total 401 100.0% Q19. Funding for large capital projects is limited. The City Council and community have priority projects that are currently unfunded. In looking at how we should spend your local tax dollars on capital projects over the next decade, please rank projects in your priority order. Q19. 3rd choice Number Percent Acquire future park land in Stafford Basin area 54 13.5% Expand & update Library services &facilities to meet community needs 71 17.7% Remodel South Shore Fire Station to meet earthquake building standards 79 19.7% Improve road & pavement conditions 74 18.5 % Build dedicated pickleball facility 27 6.7% Construct pathways &sidewalks for improved safety& neighborhood connectivity 65 16.2 % None chosen 31 7.7% Total 401 100.0% ETC Institute(2023) Page 113 City of Lake Oswego 2023 Resident Survey Findings Report Q20. If the City was considering a fee or tax to complete community priority capital projects, such as the ones listed in question 19, what is the maximum increase you would support? Q20. Maximum increase you would support Number Percent $500 per year 40 10.0% $300 per year 64 16.0% $100 per year 111 27.7% $50 per year 57 14.2 % None 111 27.7% Not provided 18 4.5 % Total 401 100.0% WITHOUT NOT PROVIDED Q20. If the City was considering a fee or tax to complete community priority capital projects, such as the ones listed in question 19, what is the maximum increase you would support? (without "not provided") Q20. Maximum increase you would support Number Percent $500 per year 40 10.4% $300 per year 64 16.7% $100 per year 111 29.0% $50 per year 57 14.9% None 111 29.0% Total 383 100.0% Q21. Following community feedback, the City of Lake Oswego is considering improvements to the Lake Oswego Public Library to increase access to services and adapt to community needs. To achieve this long- term community vision for the Library, please rank your priorities on where this work should begin. Q21.Top choice Number Percent Remodel existing facility to meet community needs & seismic requirements 133 33.2% Invest in mobile outreach services, such as book lockers and/or bookmobile 20 5.0% Expand Library services to west side of town through a new building 54 13.5% Expand Library services to west side of town through a leased storefront 44 11.0% Increase digital collection & resources (e.g., eBooks, downloadable audio, streaming films) 65 16.2% Extend current building& service hours with supported Library staff 36 9.0% None chosen 49 12.2 % Total 401 100.0% ETC Institute(2023) Page 114 City of Lake Oswego 2023 Resident Survey Findings Report Q21. Following community feedback, the City of Lake Oswego is considering improvements to the Lake Oswego Public Library to increase access to services and adapt to community needs. To achieve this long- term community vision for the Library, please rank your priorities on where this work should begin. Q21. 2nd choice Number Percent Remodel existing facility to meet community needs & seismic requirements 54 13.5% Invest in mobile outreach services, such as book lockers and/or bookmobile 43 10.7% Expand Library services to west side of town through a new building 39 9.7% Expand Library services to west side of town through a leased storefront 62 15.5% Increase digital collection & resources (e.g., eBooks, downloadable audio, streaming films) 70 17.5% Extend current building& service hours with supported Library staff 65 16.2% None chosen 68 17.0% Total 401 100.0% Q21. Following community feedback, the City of Lake Oswego is considering improvements to the Lake Oswego Public Library to increase access to services and adapt to community needs. To achieve this long- term community vision for the Library, please rank your priorities on where this work should begin. Q21. 3rd choice Number Percent Remodel existing facility to meet community needs & seismic requirements 48 12.0% Invest in mobile outreach services, such as book lockers and/or bookmobile 48 12.0% Expand Library services to west side of town through a new building 26 6.5 % Expand Library services to west side of town through a leased storefront 50 12.5% Increase digital collection & resources (e.g., eBooks, downloadable audio, streaming films) 72 18.0% Extend current building& service hours with supported Library staff 66 16.5 % None chosen 91 22.7% Total 401 100.0% ETC Institute(2023) Page 115 City of Lake Oswego 2023 Resident Survey Findings Report Q22. To what extent do you support the City of Lake Oswego taking the following actions to support development of affordable housing for low to moderate income households in the city? (N=401) Strongly Strongly Don't support Support Neutral Oppose oppose know Q22-1. Remove regulatory barriers to development (for example, add flexibility to the Development Code) 15.0% 20.9% 15.0% 16.0% 20.9% 12.2% Q22-2. Provide incentives for development (for example, fee waivers) 12.5% 25.7% 18.5% 14.5% 17.2% 11.7% Q22-3. Respond to development opportunities when they arise (for example, provide tax relief when requested by an affordable housing developer) 14.2% 28.2% 19.7% 13.2% 15.0% 9.7% Q22-4. Actively seek out development opportunities (for example, adopt a new tax exemption that applies to all affordable housing development) 12.7% 22.7% 17.7% 16.7% 19.0% 11.2% Q22-5. Provide funding or financial assistance (for example, use Urban Renewal funds to support affordable housing development) 13.2% 23.4% 19.2% 16.0% 17.7% 10.5% ETC Institute(2023) Page 116 City of Lake Oswego 2023 Resident Survey Findings Report WITHOUT DON'T KNOW Q22. To what extent do you support the City of Lake Oswego taking the following actions to support development of affordable housing for low to moderate income households in the city? (without "don't know" (N=401) Strongly Strongly support Support Neutral Oppose oppose Q22-1. Remove regulatory barriers to development (for example, add flexibility to the Development Code) 17.0% 23.9% 17.0% 18.2% 23.9% Q22-2. Provide incentives for development (for example, fee waivers) 14.1% 29.1% 20.9% 16.4% 19.5% Q22-3. Respond to development opportunities when they arise (for example, provide tax relief when requested by an affordable housing developer) 15.7% 31.2% 21.8% 14.6% 16.6% Q22-4. Actively seek out development opportunities (for example, adopt a new tax exemption that applies to all affordable housing development) 14.3% 25.6% 19.9% 18.8% 21.3% Q22-5. Provide funding or financial assistance (for example, use Urban Renewal funds to support affordable housing development) 14.8% 26.2% 21.4% 17.8% 19.8% ETC Institute(2023) Page 117 City of Lake Oswego 2023 Resident Survey Findings Report Q23. Which of the following are your primary sources of information about City activities, events, services, meetings, and community specific topics? Q23.Your primary sources of information about City activities, events, services, meetings, & community specific topics Number Percent City Council &other public meetings 48 12.0 City print materials (HelloLO, City's Service Guide, Parks& Recreation Activities Guide,flyers, postcards) 342 85.3 City website (www.lakeoswego.city) 144 35.9 Email newsletters (LO Down, Library,Adult Community Center, etc.) 155 38.7 Social media: Facebook, Instagram, Nextdoor,Twitter,YouTube 104 25.9 Local newspaper 181 45.1 Neighborhood associations 92 22.9 Talking with City staff 22 5.5 Utility bill 78 19.5 Word of mouth 164 40.9 Other 2 0.5 Total 1332 Q23-11. Other: Q23-11. Other Number Percent ACC 1 50.0 Chamber 1 50.0 Total 2 100.0 ETC Institute(2023) Page 118 City of Lake Oswego 2023 Resident Survey Findings Report Q24. How many years have you lived in Lake Oswego? Q24. How many years have you lived in Lake Oswego Number Percent 0-5 88 21.9 6-10 58 14.5 11-15 40 10.0 16-20 23 5.7 21-30 76 19.0 31+ 104 25.9 Not provided 12 3.0 Total 401 100.0 WITHOUT NOT PROVIDED Q24. How many years have you lived in Lake Oswego? (without "not provided") Q24. How many years have you lived in Lake Oswego Number Percent 0-5 88 22.6 6-10 58 14.9 11-15 40 10.3 16-20 23 5.9 21-30 76 19.5 31+ 104 26.7 Total 389 100.0 ETC Institute(2023) Page 119 City of Lake Oswego 2023 Resident Survey Findings Report Q25. Which best describes the building you live in? Q25. What best describes the building you live in Number Percent One family house detached from any other houses 315 78.6 Duplex or townhome 35 8.7 Apartment or condominium 41 10.2 Other 3 0.7 Not provided 7 1.7 Total 401 100.0 WITHOUT NOT PROVIDED Q25. Which best describes the building you live in? (without "not provided") Q25. What best describes the building you live in Number Percent One family house detached from any other houses 315 79.9 Duplex or townhome 35 8.9 Apartment or condominium 41 10.4 Other 3 0.8 Total 394 100.0 Q25-6. Other: Q25-6. Other Number Percent Retirement home 3 100.0 Total 3 100.0 ETC Institute(2023) Page 120 City of Lake Oswego 2023 Resident Survey Findings Report Q26. Do you rent or own your current residence? Q26. Do you rent or own your current residence Number Percent Rent 60 15.0 Own 339 84.5 Not provided 2 0.5 Total 401 100.0 WITHOUT NOT PROVIDED Q26. Do you rent or own your current residence? (without "not provided") Q26. Do you rent or own your current residence Number Percent Rent 60 15.0 Own 339 85.0 Total 399 100.0 Q27. What is your age? Q27. Your age Number Percent 18-34 74 18.5 35-44 76 19.0 45-54 77 19.2 55-64 72 18.0 65+ 80 20.0 Not provided 22 5.5 Total 401 100.0 WITHOUT NOT PROVIDED Q27. What is your age? (without "not provided") Q27.Your age Number Percent 18-34 74 19.5 35-44 76 20.1 45-54 77 20.3 55-64 72 19.0 65+ 80 21.1 Total 379 100.0 ETC Institute(2023) Page 121 City of Lake Oswego 2023 Resident Survey Findings Report Q28. Counting yourself, how many people in your household are... Mean Sum number 2.43 919 Under age 5 0.09 34 Ages 5-9 0.11 40 Ages 10-14 0.13 48 Ages 15-19 0.17 64 Ages 20-24 0.09 35 Ages 25-34 0.23 88 Ages 35-44 0.32 121 Ages 45-54 0.40 150 Ages 55-64 0.41 155 Ages 65-74 0.29 108 Ages 75+ 0.20 76 Q29. How much do you anticipate your household's total income before taxes will be for the current year? Q29. How much do you anticipate your household's total income before taxes for current year Number Percent Less than $25K 15 3.7 $25K to$49,999 32 8.0 $50K to$99,999 69 17.2 $100K to $149,999 77 19.2 $150K to $199,999 67 16.7 $200K+ 86 21.4 Not provided 55 13.7 Total 401 100.0 WITHOUT NOT PROVIDED Q29. How much do you anticipate your household's total income before taxes will be for the current year? (without "not provided") Q29. How much do you anticipate your household's total income before taxes for current year Number Percent Less than $25K 15 4.3 $25K to$49,999 32 9.2 $50K to$99,999 69 19.9 $100K to$149,999 77 22.3 $150K to$199,999 67 19.4 $200K+ 86 24.9 Total 346 100.0 ETC Institute(2023) Page 122 City of Lake Oswego 2023 Resident Survey Findings Report Q30. Your gender identity: Q30.Your gender identity Number Percent Male 196 48.9 Female 199 49.6 Non-binary 1 0.2 Prefer to self-describe 1 0.2 Not provided 4 1.0 Total 401 100.0 WITHOUT NOT PROVIDED Q30. Your gender identity: (without "not provided") Q30.Your gender identity Number Percent Male 196 49.4 Female 199 50.1 Non-binary 1 0.3 Prefer to self-describe 1 0.3 Total 397 100.0 Q30-4. Self-describe your gender identity: Q30-4. Self-describe your gender identity Number Percent Gender fluid 1 100.0 Total 1 100.0 ETC Institute(2023) Page 123 City of Lake Oswego 2023 Resident Survey Findings Report Q31. Which of the following best describes your race? Q31.Your race Number Percent Asian or Asian Indian 34 8.5 Black or African American 5 1.2 American Indian or Alaska Native 3 0.7 White or Caucasian 315 78.6 Native Hawaiian or other Pacific Islander 1 0.2 Hispanic, Spanish, or Latino/a/x 18 4.5 Other 15 3.7 Total 391 Q31-7. Self-describe your race: Q31-7. Self-describe your race Number Percent Mixed 8 53.3 Multi-racial 6 40.0 More than one 1 6.7 Total 15 100.0 ETC Institute(2023) Page 124 City of Lake Oswego 2023 Resident Survey Findings Report Q32. Which of the following best describes your work location, if any? Q32. Which best describes your work location Number Percent I own a business in Lake Oswego 21 5.2 I work in Lake Oswego outside my home 37 9.2 I work in Lake Oswego as a home business 47 11.7 I commute out of Lake Oswego for work 112 27.9 Other 38 9.5 Not provided 146 36.4 Total 401 100.0 WITHOUT NOT PROVIDED Q32. Which of the following best describes your work location, if any? (without "not provided") Q32. Which best describes your work location Number Percent I own a business in Lake Oswego 21 8.2 I work in Lake Oswego outside my home 37 14.5 I work in Lake Oswego as a home business 47 18.4 I commute out of Lake Oswego for work 112 43.9 Other 38 14.9 Total 255 100.0 Q32-5. Other: Q32-5. Other Number Percent Work at home remotely for other business 35 97.2 Disabled 1 2.8 Total 36 100.0 ETC Institute(2023) Page 125 City of Lake Oswego 2023 Resident Survey Findings Report 6 Survey Instrument ETC Institute(2023) Page 126 City of Lake Oswego 2023 Resident Survey Findings Report K s� CITY COUNCIL V —_ O OREGO� October 2023 Dear Neighbor, Your survey response to the attached/linked 2023 Community Survey is very important. In 2021,we celebrated over 1,000 community survey responses that shaped City Council goals and decisions, such as increased pathway funding and prioritizing sustainability and equity in our decisions. This year, your household was one of a limited number selected at random to receive this survey. Your input will help the City better understand the community priorities, guide the City Council in our goal- setting process, and gain deeper insights on specific policy areas. The goal of the community survey is to: • Measure the general attitude of residents toward City services and programs • Determine residents' priorities and areas of concern • Receive feedback on key policy issues • Measure City's progress toward other cities' benchmarks The survey, conducted independently by ETC Institute, is expected to take about 12-15 minutes to complete. Your responses will remain confidential. Please return the enclosed survey within one week in the provided postage-paid envelope. If you prefer to complete the survey online,visit lakeoswegosurvey.org. If you have any additional questions, please contact Madison Thesing in the City Manager's Office at mthesing@lakeoswego.city or 503-534-5285. We look forward to your participation and feedback! Sincerely, Mayor Joe Buck iHa sido seleccionado para participar en la Encuesta comunitaria de Lake Oswego 2023!Para cornpletar la encuesta en espanol, Ilame al 1-844-811-0411. !Gracias! L ', •PPSilli/70P2023 4E , TXt tCi/ !SG'(�� iq q—cf.�i/ • ig. '$1-844-811-04110 i0821! /61—2023 2/10/3 2=�T-/[ �i�L-/E/z _,(/oFg'irf &L-1R;Yd L/%! o o/0/0_2/I0/ ' -Afz No /Sj'1-844-811-0411 IIJ./T'vIA/2• f A/ L/q. Respect, Excellence. Trust. Service. 'EQL3irfs YuL9 3) 380 A AVENUE PO BOX 369 LAKE OSWEGO, OR 97034 WWW.LAKEOSWE99g.pTy City of Lake Oswego 2023 Resident Survey Findings Report i- 2023Fos City of Lake Oswego Resident Survey G. Please complete this 15-minute survey to help guide the future City Council goals, department work plans, and priorities of our community.This survey will take 10-15 minutes to complete.When you are finished,please return v �� your survey in the enclosed postage-paid, return-reply envelope. If you prefer to complete this survey online,visit pREGO� Iakeoswegosurvey.org. Questions? Please contact Madison Thesing, Assistant to the City Manager, at mthesinAlakeoswepo.city or(503) 534-5285. 1. Quality of Life. Please rate Lake Oswego as a place to live using a scale of 1 to 5, where 5 means "Excellent" and 1 means "Poor," with regard to each of the following. How would you rate.... Excellent Good Neutral Below Poor Don't Know Average 01. Overall quality of life in Lake Oswego 5 4 3 2 1 9 02. Lake Oswego as a community that is moving in the right direction 5 4 3 2 1 9 03. Lake Oswego as a place to find a job 5 4 3 2 1 9 04. Lake Oswego as a place to live 5 4 3 2 1 9 05. Lake Oswego as a place to open a business 5 4 3 2 1 9 06. Lake Oswego as a place to raise children 5 4 3 2 1 9 07. Lake Oswego as a place to retire 5 4 3 2 1 9 08. Lake Oswego as a place to work 5 4 3 2 1 9 09. Lake Oswego as a welcoming and inclusive community 5 4 3 2 1 9 10. Overall sense of community and belonging 5 4 3 2 1 9 11. Overall feeling of safety in Lake Oswego 5 4 3 2 1 9 2. Quality of Services. Please rate your overall satisfaction with the following major services provided by the City of Lake Oswego using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." VerHow satisfied are you with... S tsfed Satisfied Neutral Dissatisfied Very Dissats Dissatisfied Don't Know 01. Overall effectiveness of City's communication with the public 5 4 3 2 1 9 Overall effectiveness of City's efforts towards sustainability 02. (meeting the community's needs without compromising the needs 5 4 3 2 1 9 of future generations) Overall effectiveness of City's efforts to respond to climate 03. change (e.g., reducing carbon emissions and preparing for 5 4 3 2 1 9 climate change) 04. Overall efforts to promote equity in the community 5 4 3 2 1 9 05. Overall quality of economic development 5 4 3 2 1 9 06. Overall quality of public safety(police and fire) 5 4 3 2 1 9 07 Overall quality of social services(support for people in times of 5 4 3 2 1 9 need) 08 Overall quality of development services(building permits and 5 4 3 2 1 9 land use planning) 09. Overall quality of parks properties and facilities 5 4 3 2 1 9 10. Overall quality of recreation activities, events, and services 5 4 3 2 1 9 11. Overall quality of public art and arts programming 5 4 3 2 1 9 12. Overall quality of public library services 5 4 3 2 1 9 13. Overall quality of natural resources including streams,wetlands, 5 4 3 2 1 9 and urban forests 3. Which THREE of the items listed in Question 2 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years?[Write in your answers below using the numbers from the list in Question 2.] 1st: 2nd: 3rd: ©202VE'rdlInstituote) Page 128 age 1 City of Lake Oswego 2023 Resident Survey Findings Report 4. City Leadership, Communications, and Engagement. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. VeHow satisfied are you with... s t sfi d Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 01. Overall customer service by City employees 5 4 3 2 1 9 02. Overall quality of leadership provided 5 4 3 2 1 9 03. Overall quality of local governmental services 5 4 3 2 1 9 04. Overall value you receive for your local tax dollars and fees 5 4 3 2 1 9 05. City's efforts in engaging diverse communities 5 4 3 2 1 9 06. Services that promote cultural awareness,diversity, and inclusion 5 4 3 2 1 9 07. City's efforts to provide information on major City issues 5 4 3 2 1 9 08 The accuracy,timeliness, and availability of information about 5 4 3 2 1 9 City services, meetings, programs, and events 09 City's efforts in encouraging community engagement in decision 5 4 3 2 1 9 making 10. City services, programs, and events reflect cultural diversity in 5 4 3 2 1 9 the community 5. Public Safety. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. How satisfied are you with... sat sf d Satisfied Neutral Dissatisfied Very Dis Dissatisfied Don't Know 01. Overall quality of Lake Oswego Police protection 5 4 3 2 1 9 02. Visibility of Lake Oswego Police in the community 5 4 3 2 1 9 Lake Oswego Police response to situations involving 03. individuals with cognitive or mental challenges 5 4 3 2 1 9 04. The level of respect Lake Oswego Police officers show 5 4 3 2 1 9 community members 05. Your level of trust in Lake Oswego Police officers to act in the 5 4 3 2 1 9 best interest of the community 06. Availability of information about Lake Oswego police 5 4 3 2 1 9 programs, data, and activities (e.g.,website and reports) Police department demonstrated learning and development 07. following the Community Policing Dialog and community 5 4 3 2 1 9 engagement 08 Overall quality of Lake Oswego fire and emergency medical 5 4 3 2 1 9 services 09. Wildfire prevention and education programs in the community 5 4 3 2 1 9 10. Risk reduction and education programs(e.g., inspections, 5 4 3 2 1 9 CPR training) 11. Level of community engagement and outreach from Lake 5 4 3 2 1 9 Oswego Police and Fire 6. Which THREE of the items listed in Question 5 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? [Write in your answers below using the numbers from the list in Question 5.] 1st: 2nd: 3rd: ©2 0 2 VE'rdlinstitu00te) Page 129 age 2 City of Lake Oswego 2023 Resident Survey Findings Report 7. Parks and Recreation. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." Very How satisfied are you with... s t s Very Satisfied Neutral Dissatisfied Dis Dissatisfied Don't Know 01. Appearance and maintenance of City parks 5 4 3 2 1 9 02. Opportunities to participate in environmental stewardship activities 5 4 3 2 1 9 03. Preservation of natural areas such as forested areas and open 5 4 3 2 1 9 spaces 04. Quality of facilities (e.g., picnic shelters, playgrounds in City parks) 5 4 3 2 1 9 05. Quality of outdoor athletic fields(e.g., baseball, soccer,football) 5 4 3 2 1 9 06. Quality of recreational areas for dogs 5 4 3 2 1 9 07. Proximity of parks to your home 5 4 3 2 1 9 08. Quality of Health and Wellness and Fitness opportunities 5 4 3 2 1 9 09. Quality of Enrichment opportunities(art, language, dance, safety) 5 4 3 2 1 9 10. Quality of Youth and Teen opportunities(classes, Teen Lounge) 5 4 3 2 1 9 11. Quality of social services provided by Adult Community Center 5 4 3 2 1 9 (e.g., respite, meals) 12 Quality of classes provided by Adult Community Center(e.g., 5 4 3 2 1 9 fitness, art, dance) 13. Quality of Outdoor recreation opportunities(Luscher Farm,water 5 4 3 2 1 9 sports, hiking/walks) 14. Quality of fee-based recreation activities(camps, lifelong learning, 5 4 3 2 1 9 golf,tennis, sports) 15. Quality of events provided (concerts, movies, Farmers' Markets, 5 4 3 2 1 9 holiday, and cultural celebrations) 8. Which THREE of the Parks and Recreation items listed in Question 7 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? [Write in your answers below using the numbers from the list in Question 7.] 1st: 2nd: 3rd: 9. Infrastructure. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. Very How satisfied are you with... s t s Very Satisfied Neutral Dissatisfied Dis Dissatisfied Don't Know 01. Adequacy of street lighting along major roadways and 5 4 3 2 1 9 intersections 02. Condition of pavement markings on streets 5 4 3 2 1 9 03. Condition of street signs and traffic signals 5 4 3 2 1 9 04. Maintenance of major City streets 5 4 3 2 1 9 05. Maintenance of neighborhood City streets 5 4 3 2 1 9 06. Mowing and tree trimming along streets 5 4 3 2 1 9 07. Snow and ice response on major City streets 5 4 3 2 1 9 08. Frequency of street sweeping along roadways 5 4 3 2 1 9 09 Overall quality of stormwater management and flood control in 5 4 3 2 1 9 roadways 10. Which THREE of the items listed in Question 9 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years?[Write in your answers below using the numbers from the list in Question 9.] 1st: 2nd: 3rd: ©2 0 2 VE'rdlinstitzu°te Page 13.0 age 3 City of Lake Oswego 2023 Resident Survey Findings Report 11. Mobility. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. Ve Very How satisfied are you with... s t s fiery Satisfied Neutral Dissatisfied Dis Dissatisfied Don't Know 1. Accessibility of streets and sidewalks for people with disabilities 5 4 3 2 1 9 2. Ease of parking in downtown 5 4 3 2 1 9 3. Ease of parking in Lake Grove Village Center 5 4 3 2 1 9 4. Ease and safety of travel by bicycle in Lake Oswego 5 4 3 2 1 9 5. Ease and safety of walking in Lake Oswego 5 4 3 2 1 9 6. Ease of travel by public transportation (buses) in Lake Oswego 5 4 3 2 1 9 12. Which THREE of the items listed in Question 11 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years?[Write in your answers below using the numbers from the list in Question 11.] 1st: 2nd: 3rd: 13. Library Services. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." Very How satisfied are you with... S t se d Satisfied Neutral Dissatisfied Dis Dissatisfied Don't Know 01. Library as a community builder and hub for gathering 5 4 3 2 1 9 02. Library inspires education and lifelong learning 5 4 3 2 1 9 03. Library serves as a leader and innovator to adapt to community 5 4 3 2 1 9 needs 04. Quality of events and services for adults 5 4 3 2 1 9 05. Quality of events and services for children 5 4 3 2 1 9 06. Quality of events and services for teens 5 4 3 2 1 9 07. Quality of multicultural events and resources 5 4 3 2 1 9 Outreach programs and services provided outside of the library 08. (e.g., home delivery, pop-up library booths, passes to local 5 4 3 2 1 9 cultural venues and museums, etc.) Selection of Library of Things collection (e.g., musical 09' instruments, kitchenware, games, technology devices, etc.) 5 4 3 2 1 9 10. Selection of digital resources available online (e.g., eBooks, 5 4 3 2 1 9 downloadable audio, streaming films) Selection of physical resources available (books, CD's, and 11. 5 4 3 2 1 9 DVD's) 12 Quality of special reading programs(Summer Library Challenge, 5 4 3 2 1 9 LO Reads, 1000 Books before Kindergarten, etc.) 13. Access to computers, library Wi-Fi, and technology(e.g., printers, 5 4 3 2 1 9 scanners, self-checkout) 14. Proximity of library services to your home 5 4 3 2 1 9 15. Quality of the Lake Oswego Public Library facility 5 4 3 2 1 9 14. Which THREE of the items listed in Question 13 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years?[Write in your answers below using the numbers from the list in Question 13.] 1st: 2nd: 3rd: ©2 0 2 VE'rdlinstitu°te) Page 131 age 4 City of Lake Oswego 2023 Resident Survey Findings Report 15. Growth and Development. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. VeVery How satisfied are you with... s t sed Satisfied Neutral Dissatisfied Dissatisfied Don't Know 1. Variety of housing options 5 4 3 2 1 9 2. Ease of getting a permit(e.g., home remodel or addition) 5 4 3 2 1 9 3. How well Lake Oswego is planning for needed housing 5 4 3 2 1 9 4 How well Lake Oswego is planning for commercial services and 5 4 3 2 1 9 jobs 5. Overall quality of new development in Lake Oswego 5 4 3 2 1 9 6. Overall enforcement of local codes and ordinances 5 4 3 2 1 9 16. Which THREE of the items listed in Question 15 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years?[Write in your answers below using the numbers from the list in Question 15.] 1st: 2nd: 3rd: 17. Sustainability. Please rate your satisfaction with the quality of City services using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with each of the following. How satisfied are you with... Sat is Very Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 1 Availability of information and resources relating to energy 5 4 3 2 1 9 efficiency and/or clean energy 2 Availability of information and resources relating to water 5 4 3 2 1 9 conservation 3 Availability of information and resources relating to recycling 5 4 3 2 1 9 and composting 4 Availability of information and resources relating to wildfire risk 5 4 3 2 1 9 reduction 5 Overall quality of solid waste services provided by Republic 5 4 3 2 1 9 Services(e.g., trash, yard waste, recycling services) 18. Which TWO of the items listed in Question 17 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years?[Write in your answers below using the numbers from the list in Question 17.] 1st: 2nd: 19. Funding for large capital projects is limited. The City Council and community have priority projects that are currently unfunded. In looking at how we should spend your local tax dollars on capital projects over the next decade, please rank projects in your priority order. [Write in your answers using the numbers from the list below.] 1.Acquire future park land in Stafford Basin area 2. Expand and update Library services and facilities to meet community needs 3. Remodel South Shore Fire Station to meet earthquake building standards 4. Improve road and pavement conditions 5. Build dedicated pickleball facility 6. Construct pathways and sidewalks for improved safety and neighborhood connectivity 1st: 2nd: 3rd: 4th: 5th: 6th: 20. If the City was considering a fee or tax to complete community priority capital projects, such as the ones listed in the previous question (Question 19), what is the maximum increase you would support? (1)$500 per year (3)$100 per year (5) None (2)$300 per year (4)$50 per year ©20251'i institute) Page 132 age 5 City of Lake Oswego 2023 Resident Survey Findings Report 21. Following community feedback, the City of Lake Oswego is considering improvements to the Lake Oswego Public Library to increase access to services and adapt to community needs. To achieve this long-term community vision for the Library, please rank your priorities on where this work should begin. [Write in your answers using the numbers from the list below.] 1. Remodel existing facility to meet community needs and seismic requirements 2. Invest in mobile outreach services, such as book lockers and/or bookmobile 3. Expand Library services to the west side of town through a new building 4. Expand Library services to the west side of town through a leased storefront 5. Increase digital collection and resources (e.g., eBooks, downloadable audio, streaming films) 6. Extend current building and service hours with supported Library staff 1st: 2nd: 3rd: 4th: 5th: 6th: 22. To what extent do you support the City of Lake Oswego taking the following actions to support development of affordable housing for low-to moderate-income households in the city? Actions Strongly Support Neutral Oppose Strongly Don't Know Support Oppose Remove regulatory barriers to development(for example, add 1. flexibility to the Development Code) 5 4 3 2 1 9 2. Provide incentives for development(for example,fee waivers) 5 4 3 2 1 9 Respond to development opportunities when they arise (for 3. example, provide tax relief when requested by an affordable 5 4 3 2 1 9 housing developer) Actively seek out development opportunities(for example, adopt 4. a new tax exemption that applies to all affordable housing 5 4 3 2 1 9 development) Provide funding or financial assistance (for example, use Urban 5. Renewal funds to support affordable housing development) 5 4 3 2 1 9 23. Which of the following are your primary sources of information about City activities, events, services, meetings, and community specific topics? [Check all that apply.] (01)City Council and other public meetings (06) Local newspaper (02)City Print Materials (HelloLO, City's Service Guide, (07) Neighborhood associations Parks and Recreation Activities Guide, flyers, postcards) (08)Talking with City staff (03)City website (www.lakeoswego.city) (09) Utility bill (04) E-mail newsletters(LO Down, Library,Adult Community (10)Word of mouth Center, etc.) (11)Other: (05) Social Media: Facebook, Instagram, Nextdoor, Twitter,YouTube Demographics 24. How many years have you lived in Lake Oswego? years 25. Which best describes the building you live in? (1)One family house detached from any other houses (4)Accessory Dwelling Unit(ADU) (2) Duplex or townhome (5) Manufactured/mobile home (3)Apartment or condominium (6) Other: 26. Do you rent or own your current residence? (1) Rent (2)Own 27. What is your age? years 28. Counting yourself, how many people in your household are... Under age 5: Ages 15-19: Ages 35-44: Ages 65-74: Ages 5-9: Ages 20-24: Ages 45-54: Ages 75+: Ages 10-14: Ages 25-34: Ages 55-64: ©2025T€I ii Page 113 age 6 City of Lake Oswego 2023 Resident Survey Findings Report 29. How much do you anticipate your household's total income before taxes will be for the current year? (1) Less than$25,000 (3)$50,000 to$99,999 (5) $150,000 to$199,999 (2)$25,000 to$49,999 (4)$100,000 to$149,999 (6) $200,000 or more 30. Your gender identity: (1) Male (3) Non-binary (2) Female (4) Prefer to self-describe: 31. Which of the following best describes your race? [Check all that apply.] (01)Asian or Asian Indian (05) Native Hawaiian or other Pacific Islander (02) Black or African American (06) Hispanic, Spanish, or Latino/a/x (03)American Indian or Alaska Native (07) North African or Middle Eastern (04)White or Caucasian (99)Other: 32. Which of the following best describes your work location, if any? (1) I own a business in Lake Oswego (4) I commute out of Lake Oswego for work (2) I work in Lake Oswego outside my home (5)Other: (3) I work in Lake Oswego as a home business 33. Would you be willing to participate in future surveys sponsored by the City of Lake Oswego? (1)Yes[Please answer Q33a.] (2) No 33a. Please provide your contact information. Mobile Phone Number: Email Address: This concludes the survey. Thank you for your time! Please return your completed survey in the enclosed postage-paid envelope addressed to: ETC Institute, 725 W. Frontier Circle, Olathe, KS 66061 Your responses will remain completely confidential unless you choose to provide contact information. The information printed to the right will ONLY be used to help identify location. If your address is not correct, please provide the correct information.Thank you. ©20251'rd stit?uTe) Page 134 age 7