Loading...
Agenda Item - 2024-01-02 - Number 05.4 - Presentation - 2023 Community Survey Results 5.4 2023 Community Survey City of Lake Oswego, Oregon 4 l,A E O 4t PRESENTED BY E iiii EtC c) _ o ° REGC)\ JANUARY 2024 ETC Institute is a National Leader in Market Research for Local Governmental Organizations For more than 40 years, our mission has been to help city and county governments gather and use survey data to enhance organizational performance. 1 0 NORTH DAICOTA Q 0 MONTANAle 4. i 0 s,„. . ,. - ' SOIIT -\_ a 0 Q) a W 3 0 0 i° 0 MOP LA.: vAaA Illjt ,..400.,T E D'`� ; =% •' r' 0 '► . 1,74 4 a - 16 A d --A ler -i ' -1. 0 l• 41 Oa, .�- TEO • r. - .,-•.N5A5 - A ' NEW 1,44E. 0 - % Q r StPP am' �` Al kr* .. � EORGIA More Than 2,500,000 Person's Surveyed Since 2014 for More Than 1,000 Communities in 50 States t�. }r0 77IIi. Eil �Ar ^ ;� � �. � 3 7.,...:.31: as :4 � ' '� e� + ::..,,-...:. `' sty �J:Jit � • . , �.. 1' .s\I::... ."... 4i!1"...." - `1 i., I �• ;a.•\ mow>e X./ � � �.l}. +.�jy �'YE-.l` . F` r :::4111Atf.: :`gip - � +� 1/41. .' .44":lis:kkzitif :". 1 01 I .' );N:t - . . - �' 1a ��. -'�� ,1�,1Agenda , Ir./11 ,r 4 „t -..lb•', , s+2� ►t- %1 I ilk ; rr+t .' fir` i' }'A *1L' .•%., y 14 :r't a 4`-R o 1 1` ;E y�.70f.- 1. +* i ce +„4. �• i. a- 1•' �'! , r - T,. FI ') '-.: -aR+4 n[,i,rt-„�9"°��TT .g o q `' �`l .ji k. `T` ` eta� y1. +r , �r . j�( lB �t 3 Z r ;�'a',i�r _�!!! • e d' P f ,.ja'�; a- �fr..;,i .r�e1"i' - Pur Purpose and Methodology :� :; , ,� :, l�v. r: �, ,. �, -� .; ;�: ,• e _•.¢ F• n• ' k... IP. Ord 'cog . v `c; r �•.'.r' ,• ..tF r.S I.1 • , r. + „r R • • �, `• . 4 What We learned M2 aK ' t51W j4• q $ '1`.` ilk ', .* ..SI CJar..- � � .-.r � a .�} c,• Y: ` 1 'I Y +ii •k a i � 8r„:� ��� Sri �` ilf �! �' li Y " iw • ti,).. • • • '��1 g is "s''„yd,, ..i r4 � .. — r .-fi 1. r + sR�.. * 4',k a1' y�Att • I. , s. • lid' l Major Findings ' s . w �+' "�, °k} = ' �za l t.NI = ,F d ,( PIA' �. : "4 ,-. . of f a ,- -'"4. r •`�.�~+, w h is �...a• � � s , .... g d - t • t: 0... aa.,, , W '+ C *.„ 3I. r. < Z } Ir 7 y� 4l' -c; r ! :' '>:3 �. : --Y♦ .,..'.a , ; li..ia.•'� q4 14 Z s `L`'t' -•* Yt.: t• ' .,' 4ly +L{t .� 17r 4 7 .- F 2 4. 1 • � i ',I 'l '�. ^ n �!Y't � �v� Y1 'i..Q.. rP` wt .'Jl♦. ,:, 'tip fir• }�.‘.` L 4 � s� P:i� y- •.� - r .�h'-h %{l.J . 1._ -1tom L. h�. s ': 1,i `'+E aPy.\'.' ' ,�` M s •' i*'�,.� «. ♦'Ri '''+ :s. . • i ♦-�Mi `A: (i ..7a 3 � _ ! w � ' �f. .' �. t• Y Summary { 1,,:..,`L.- t` -. 4-'1,!a+ �11' J�if4rk '.. �' '`.% • • * • f.' • ...i.Sr �,✓ .'- r r+' �Y,F �`�-•Y•r- '�- • • '� �- �' ' J - i ;, g - 1F,�.*,°"� 'fir .. 4,.•• ••Y- •� •'"� `Arre, a'i: .t``- - • :l y� 7�af: 'k • �;iC,.y ,� � �1 -•��- D~ a ' 1 ! a + • • • r�,i 4- .• �N' .;�y7. "•p _• ,1 .\ ♦ 1' r• gre f.. { ,�A R•. Questions y M- Avr. { efR '`If • +L. �.T.-w ; ' .i,.. .... f 1 f � Y f �[ ��Y f1�,� �, ; �y,�'ir .'t y •.y 4-' i� .�a � A .� • - 7-- --Iiiii. '';.:'f• � t ' .�} r�. ..r . . l '1 :T' `` p• ly e 4 • _____ 1 1,4 '1-t \ ►:• L •#f•t • •. a y� • .Yo�aer f ti, ..t. •,.r-, :":7:-::=.::::...LI":' ' ''1.. , . .ia ',v J- yx:k ;4. ; f` Af�1Y• Rr ..,,_ . y '7►��i ,AL !,:,.. :, . , • , ..,,,, , ..,#..Ir , , :.I.',_rrt—F-- __.1. j " �' �aya rm...... — - - .',,e_j.. x+ I1I Willi iI 'Iii i ! _i_l j _ t1. - } - y • , r r r.,..,, ,k .., . ..,.... ,.... ... . , • • r , di ' Pt.irpose f ._,-• . . . .:„.....,,L., • or.`,• . . 4 ii,i • 4: • (objectively assess resident-satisfaction wit tie delivery of major • ji City servicesIll . . , } • ..1. . 0 - . r • . o help determine priorities for the community • ri . ..4 • �.. � • To measure trends from previous survey = - :.. .. . • To compare the City'sperformance with other communities -I' . '. - . - - i ' 44 regionally and nationally ihi: 7 _r i 1 11. L . _ a, � � • {* IViethodology , 0. a. „ ,41, . I., .p. - VP' A.! 4 .4 ilk ,1 ti '` F f. I { Loh 1'+'...... �.. { +i ri5• ' r .1 Rig ti4+ 4: ; 1 Survey Description r, it -t,ti.`46` s - ' 1 o Seven-page survey; takes approximately F roximately 15-20 minutes to complete T - „ . 1 0 2nd Community Survey conducted for the City of Lake Oswego — 4111,&„a or �. 1 • Method of Administration rvip_,4,-0, o By mail and online to randomly selecte - samp e of City resident mi • 1_iII rf - • Sample Size - ��r k k7 o Goal . 401 completed surveys r F.7.,2"'W•hia. o Margin of error: + — 4.9% at the 95% level of confidence :- i g / - location of Survey ,, s f „__. ; . -------N . . Respondents •• • • ip 0 } . -4 E', • • • Good representation . • , • ■ .■ . '1 .k . throughout the City • • CI El 4. _.. ' .• % ■ • . . . . ,• • Demographicsof • •• • • • survey respondents i i� •• • ••• • • • .I -.• • •` •• 4 • • reflects the actual - • • • • ■• •‘ r • • populati • on of the ' :• -' • # 1%* • • • • City . . f . • . 1:3 : [ 0...;,t..)> • • • • • o Age ;-11141 . • --774-1 j . o Race/Ethnicity o Gender ©2021 CALIBER;T)2424 HERE 6 vIr • Residents Have a VeryPositive Perception of the City of lake Oswego ` _14V3 d.74 --‘1", ' ,; j . O 97% Feel Lake Oswego is an Excellent or Good Place �`'=� = What We to Live Iltt 4 :41 fr k Aif,11,14 ' g •. ai Itorl ,r � ,• sue,.�i + 1 t .. O 93% Feel Lake Oswego is an Excellent or Good Place g Learned .��.. . �� . _ . _ : � : .; :ri.... to Raise Children * ;� � ;. LA.A. • Satisfaction with City Services Is Much Higher in lake Oswego Than Other Communities O Lake Oswego Rates Above the U .S. Average in 27 of 29 Areas _ ,.1 O Satisfaction with Communication with the Public Is 43% Above the U .S. Average O Satisfaction with Customer Service from City Employees Is 36% Above the U .S. Average b • The City Is Moving in the Right Direction o Satisfaction Has Increased in 53 of 90 Areas Since What We vz 2021; Significant Increases in 25 Areas learned • Top Priorities o Efforts to Respond to Climate Change a Efforts to Promote Equity in the Community o Efforts Towards Sustainability o Public Safety o Maintenance of Neighborhood Streets o Planning for Needed Housing o Ease of Travel by Bicycle and Walking Major Finding # 1 Residents Have a Very Positive Perception of Lake Oswego Qi. Perceptions of the City of Lake Oswego in the Following Areas by percentage of respondents (excluding don't knows) 98% Rated the Overall Quality of Overall quality of life in Lake Oswego 62% 36% 2„-i Life in Lake Asap[ace to [ive 70% 27% 2° Oswego as Overall feeling of safety in Lake Oswego 64% 32% y Excellent or Good Asa place to raise children 69% 24% 4 a., As a place to retire 45% 31% 17% 7% Overall sense of community & belonging 31% 44% 18% 7% As a community moving in the right direction 32% 42% 19% 7% Asa place to work 28% 36% 28% 8% Asa welcoming & inclusive community 24% 40% 25% 12% Asa place to open a business 15% 32% 42% 11% As a place to find a job 7% 21% 51% 21% 0% 20% 40% 60% 80% 100% •Excellent (5) Good (4) Neutral (3) Below Average/Poor (2/1) Nearly All Respondents Feel Lake Oswego Is an Excellent or Good Place to Live and Raise Children ,o QZ . Overall Satisfaction with Major Categories of City Services by percentage of respondents (excluding don't knows) Quality of public safety (police & fire) 60% 34% 3%2•1 Over 85% Are Quality of public library services 57% 35% 7% 2'. Satisfied with Public Safety, Library Quality of park properties & facilities 47% 42% 7% 5 b Services, Parks, and Quality of public art & arts programming 52% 34% 11% 3°, Public Art and Arts Quality of rec activities, events, & services 43% 41% 13% 3', Programming Quality of natural resources 45% 38% 12% 5 Effectiveness of communication wI the public 29% 51% 14% 7% Quality of economic development 14% 51% 27% 8% Effectiveness of efforts towards sustainability 19% 44% 24% 13% Quality of social services 26% 33% 33% 8% Efforts to promote equity in the community 20% 31% 38% 11% Efforts to respond to climate change 17% 32% 36% 16% Quality of development services 9% 29% 32% 30% 0% 20% 40% 60% 80% 100% •Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (2/1) Most Areas Received High Ratings 11 Lake Oswego as a City _____ . .• .. / — , t . . , I- f IT Moving in the Right NI ) . .__ I , , ./- - -va'. i 1 @.4) I -% _ ,,.., - ..„4„, ri • • / co. Direction (,.;, ID ati,piaLd 1111_ 111_4 ..„ ,.....,...,..„_. 1__, d. .44p 's1414f EgY711 A.t... ALL Areas Are in Blue, Indicating ii -- -.,...... i_ii.-: .,_.5„; I \ I ,•-• 16. • ';:r" 6., 11111111 That Residents in All Parts of the , .L i ,.; , \.,:, - -7., 1 . - — . - r(-• „:_,,,,Ingaphs _t \Ift_; (- , ..,\• City Feel Like the City Is Moving in _ ,-:,-, i, , , • i-LL---id -itL i f\ Ilei , G the Right Direction \ , , . - - .. -, : ,:,• Perception L - ...-r -.1 Mean rating on a 5-point scale 1--7/.'' 1.-- i . 1401 -r---,. ..-/- MU 1.0-1.8 Poor 7.X... -1 ( • 1-- • 1-' 111, .-‘- i.."ftiP ' r , r 1 1.8-2.6 Below Average • • 2.6-3.4 Average ••••••-- - ---.!----- 3.4-4.2 Good i -------' IL 4.2-5.0 Excellent ••••• wik•• 4 • •• No Response ©2021 CALIVR:©2020 HERE 4;O ..-•' A 44 ETC -UTE --.- , 12 Overall Quality of life . . . . ,. { �1. r in Citye .. ., k ....,.,_ /N--\--"--"e_;:::: IP 1 _ il rrf .99.E. 217. f I r! 4i 1.q.- - :1 t.7-1,1 -.'.:\...N, : '. n. . \— Mip- —4- '-'1 . ALL Areas Are in Blue, Indicating _ ; * ,,, �b .. Ir'-':. ..- ''_# # libia. That Residents in All Parts of the City Are Satisfied with the Overall - ill i■�,; +a:Aso ' I,, Qualityof Life in Lake Oswego - - �� I • `° � . `Perception . „: Mean rating on a 5-point scale 1.6-1.8 Poor r � _`_ p1.8-2.6 Below Average 441. . t.�- -, 14 0 2.6-3.4 Average - l . i 3.4-4.2 Good MP4.2-5.0 Excellent . .-- :��&NOr� No Response-Ai , C2021 CALIPER: 2 24 HERE n , ETC -UTE ;. F s lake Oswego as a Place •• ,• •.. rrr{ to Raise Children t _,—, , Is ,. , ---) L. •:: , , +�: } k _%.. ./N--\-- --"e_;:::: IP ': 4 f 9BE. { • -7- ..j :1 41 tt ..2_.1 5:,14\..., . . ,A.'V i 4514Lelte I ALL Areas Are in Blue, Indicating __ ; * ,,,mmi � # # . That Residents in All Parts of the5 '',---i-3:-rf; -.Z` I,.. .:\-4 Erkii-7- ,.._1:-:'. .. . . . . , .,,-. 7 , -V City Are Satisfied with Lake Oswego - i■s; +is as a Place to Raise Children � . L, - DP ; ; II .- '(-4---: " /''' ''—.F-- .' I • °fit I - ',--- Vr'. . Perception `° • ,,eA"- '''' '•. 1 4- .�,. .„ _. .,.._._., Mean rating on a 5-point scale \i" ---- , -': - - - .1r.,-.------L-?1. 0 1 .1H 1 i r • frA --'477.---' '. . ,,• ,,, ,.. MU1.6-1.8 Poor r rri _`_. .* r1.8-2.6 Below Average 1�1 . .)-1 �' 1 0 2.6-3.4Avera e �� -- - i 3.4-4.2 Good MP 4.2-5.0 Excellent .- * + No Response , 2021 CALIPER: 2 24 HERE n , ETC -UTE ;. F s 1111— 14 Topic #2 The City Is Moving in the Right Direction Trend Analysis • Since 2021, Satisfaction Ratings Have... . . o Increased in 53 of 90 Areas o Decreased in 37 of 90 Areas 25 Areas Have Had a Significant Increase in Satisfaction (+4.9% or more) 5 Areas Have Had a Significant Decrease in Satisfaction (-4.9% or more) 16 Trend Analysis • Satisfaction Increases of 10% or More Since 2021 : o Availability of Information on Police Programs, Data and Activities (+15%) o The Library as a Community Builder and Hub for Gathering (+13%) o Lake Oswego as a Welcoming and Inclusive Community (+11%) o Outreach Programs and Services Provided Outside of the Library (+11%) o Police Response to Situations Involving Individuals with Cognitive or Mental Challenges (+10%) o Accuracy, Timeliness and Availability of Information on City Services, Meetings, Programs or Events (+10%) • Satisfaction Decreases of 10% or More Since 2021 : o Quality of Development Services (-10%) TRENDS: Major Categories of City Services by the sure percentage of respondents who were "very satisfied" or 'satisfied" (excluding "don't know") *Quality of public safety (police & fire) 89% Quality of public library services 92 91% Quality of park properties & facilities 9% 9D% 86% Quality of public art & arts programming 87% Quality of rec activities, events, & services 84% 86% iQuality of natural resources 83% ..11= 88% Effectiveness of communication I the public 80% 75% *Quality of economic development 65% 59% Effectiveness of efforts towards sustainability ° 59% *Quality of social services 59% 54% *Efforts to promote equity in the community 51% 43% 48% *Efforts to respond to climate change 40% 38% *Quality of development services 48% 0% 20% 40% 60% 80% 100% =2023 • 2021 Significant Increase Since 2021 Significant Decrease Since 2021 18 TRENDS:: Perceptions of the City by the sum percentage of respondents who gave a rating of "excellent„ or"good" (excluding "don't know") Overall quality of life in Lake Oswego 97% 97% As a place to live 96% Overall feeling of safety in Lake Oswego 96 94% 93% As a place to raise children 95% 76% As a place to retire 76% 75% Overall sense of community & belonging 76 As a community moving in the right direction 74% 70% 64% *As a place to work 69% *As a welcoming & inclusive community 64% 53% As a place to open a business 47% 49% 28% Asa place to find a job 26% 0% 20% 40% 60% 80% 100% 2023 2021 Significant Increase Since 2021 Significant Decrease Since 2021 19 Major Finding # 3 Satisfaction with City Services Is Much Higher in Lake Oswego Than Other Communities Benchmarking Analysis Lake Oswego Rates Above the U .S. Average in 27 of 29 Areas Lake Oswego Rates Significantly Higher (5% or more) in 23 Areas Lake Oswego Rates Above the Northwest Average in 27 of 29 Areas Lake Oswego Rates Significantly Higher (5% or more) in 23 Areas 21 Overall Ratings of the City Lake Oswego vs. Northwest Region vs. the U.S. by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "excellent" and 1 was "poor" (excluding don't knows) Lake Oswego Rates 48% Above 47% the U.S. Average *As a place to live 49% as a Place to Live 49 ° 96% *Overall feeling of safety 60% 66% 93% *As a place to raise children 53% 61% 76% *As a place to retire 49% 52% 64% * As a place to work 56% 5q 0% 20% 40% 60% SO% 100% •Lake Oswego Northwest Region U.S. Lake Oswego Rates Significantly Higher Than the U.S. Average in All 5 Areas 22 Overall Satisfaction with Major Categories of City Services Lake Oswego vs. Northwest Region vs. the U.S. by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "very satisfied" and 1 was "very dissatisfied" (excluding don't knows) Lake Oswego Rates 43% Above the U.S. Average 94 in Communication with Al. Quality of public safety 70% the Publics 92% 4QualityoftheCity'spubliclibraryservices 4% 64% 89% Quality of parks properties and facilities 48% 49% 80% -*Effectiveness of communication with public 41% 43% Enforcement of codes and ordinances 34 40% 30% Public transportation 48% .37% 0% 20% 40% 60% 80% 100% •Lake Oswego Northwest Region U.S. Lake Oswego Rates Significantly Higher Than the U.S. Average in 4 of 6 Areas 23 Overall Satisfaction with City Leadership and Communication Lake Oswego vs. Northwest Region vs. the U. S. by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "very satisfied" and 1 was "very dissatisfied" (excluding don't knows) 75% *Overall customer service by City employees 38% 9 72% *'Overall quality of local governmental services 44% 49% Lake Oswego 61% Rates 36% Above *Overall quality of leadership provided 354, the U.S. Average 56% in Customer Value received for local tax dollars and fees 35 o Service 34% 43% Efforts in engaging diverse communities 49% 46% 69% *Efforts to provide info on major City issues 36?% 43% * Efforts encouraging community engagement 60% in decision making8 34% 0% 20% 40% 60% 80% •fake Oswego Northwest Region U.S. Lake Oswego Rates Significantly Higher Than the U.S. Average in 6 of 7 Areas 24 Overall Satisfaction with Public Safety Lake Oswego vs. Northwest Region vs. the U.S. by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "very satisfied" and 1 was "very dissatisfied" (excluding don't knows) 95% Quality of emergency medical and fire services 790 71% Lake Oswego Rates 39% Above 92% the U.S. Average 4 Quality of police protection 5 % in Overall Police 53 Protection 88% * Visibility of police in the community 56% 54°0 65% * Risk reduction and education programs 50% ..70 0% 20% 40% 60% 80% 100% Lake Oswego Northwest Region U.S. Lake Oswego Rates Significantly Higher Than the U.S. Average in All 4 Areas 25 Overall Satisfaction with Infrastructure Lake Oswego vs. Northwest Region vs. the U.S. by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "very satisfied" and 1 was "very dissatisfied" lexcluding don't knows) 77% *Condition of street signs and traffic signals 517% 63 72% * Maintenance of major City streets 47% 50 Al. Adequacy of street lighting along major 56% roadways/ intersections 59% "-Quality of stormwater management/flood 63% 48% control in roadways 50% 59% Snow and ice response on major City streets Am 50% 58% IIM 59% Mowing and tree trimming along streets 549 55% 11 51% Maintenance of neighborhood City streets 49% 49% 0% 20% 40% 60% 80% 100% •Lake Oswego •Northwest Region •u.S. Lake Oswego Rates Significantly Higher Than the U .S. Average in 4 of 7 Areas 26 Topic #4 Top Priorities Q3. City Services That Should Receive the Most Emphasis Over the Next Two Years by percentage of respondents who selected the item as one of their top three choices Quality of public safety (police & fire) 31% Effectiveness of efforts towards sustainability 30% Efforts to respond to climate change 29% Efforts to promote equity in the community 23% Quality of natural resources 23% Quality of economic development 22% Quality of development services 21% Quality of park properties & facilities 21% Quality of social services 15% Effectiveness of communication wf the public 12% Quality of rec activities, events, & services 11% Quality of public library services 11% Quality of public art & arts programming 3% 0% 10% 20% 30% 40% •1st Choice 2nd Choice 3rd Choice 28 Importance-Satisfaction Rating 2023 Lake Oswego Major Categories of City Services Most Importance- Most Important Satisfaction Satisfaction Satisfaction I-S Rating Category of Service Important % Rank % Rank Rating Rank High Priority (IS .10-. 0) Efforts to respond to climate change % 3 48% 12 0.1503 1 Quality of development services 21% 7 38% 13 0.1323 Efforts to promote equity in the community 3% 4 51% 11 0.1134 3 Effectiveness of efforts towards sustainability 30% 2 63% 9 0.1119 4 Medium Priority (IS .10) Quality of economic development % 6 65% 8 0.0779 5 Quality of social services 15% 9 59% 10 0.0615 6 Quality of natural resources .3% 5 83% 6 0.0385 7 Effectiveness of communication IN/ the public 12% 10 80% 7 0.0249 8 Quality of park properties & facilities 21% 8 89% 3 0.0238 9 Quality of public safety (police & fire) 31% 1 94% 1 0.0179 10 Quality of rec activities, events, & services 11% 12 84% 5 0.0178 11 Quality of public library services 11% 13 02% 2 0.0093 12 Quality of public art & arts programming 3% 13 86% 4 0.0047 13 Overall Priorities 29 Importance-Satisfaction Rating 2023 Lake Oswego Public Safety Most Importance- Most Important Satisfaction Satisfaction Satisfaction I-S Rating Category of Service Important % Rank % Rank Rating Rank High Priority (IS .10-.20) Police response to situations involving individuals w/ cognitive or , 1043 1 mental challenges Medium Priority (IS .10) Wildfire prevention & education programs in the community 27% 3 68% 7 0.0870 Availability of info about police programs, data, activities % 5 61% 10 0.0857 3 Risk reduction & education programs 18% 9 65% 9 0.0609 4 Police dept demonstrated learning & development following the 14% 10 60% 11 0.0551 Community Policing Dialog & community engagement Level of community engagement & outreach from police & fire dep 18% 8 72% 6 0.0503 6 Level of trust in police officers acting in best interest of the commu 20% 7 87% 5 0.0257 7 Overall quality of Lake Oswego Police protection 32% 1 % 2 0.0249 8 Visibility of Lake Oswego Police in the community 20% 6 88% 3 0.0247 9 Level of respect police officers show community members 12% 11 87% 4 0.0153 10 Overall quality of Lake Oswego fire & EMS 27% 4 95% 1 0.0136 11 Public Safety Priorities 30 Importance-Satisfaction Rating 2023 Lake Oswego Parks and Recreation Most Importance- Most Important Satisfaction Satisfaction Satisfaction I-S Rating Category of Service Important % Rank Rank Rating Rank Medium Priority (IS .10) Preservation of natural areas 42% 1 78% 7 0.0918 1 Quality of youth & teen opportunities 11% 12 59% 15 0.0465 Quality of recreational areas for dogs 14% 7 69% 11 0.0432 3 Quality of fee-based recreation activities 12% 8 66% 14 0.0411 4 Quality of health, wellness & fitness opportunities 12% 9 67% 13 0.0397 5 Opportunities to participate in environmental stewardship activitik 11% 11 70% 10 0.0342 6 Quality of facilities 6% 3 87% 4 0.0337 7 Quality of social services provided by Adult Community Center 12% 10 74% 8 0.0305 Quality of events provided 24% 4 88% 3 0.0290 9 Appearance & maintenance of City parks 31% 2 91% 1 0.0276 10 Quality of Outdoor recreation opportunities 16% 5 83% 6 0.0272 11 Quality of classes provided by Adult Community Center 9% 13 72% 9 0.0254 12 Quality of outdoor athletic fields 15% 6 85% 5 0.0225 13 Quality of Enrichment opportunities 6% 14 67% 12 0.0188 14 Proximity of parks to your home 6% 15 9% 2 0.0064 15 Parks and Recreation Priorities 31 Importance-Satisfaction Rating 2023 Lake Oswego Infrastructure Most Importance- Most Important Satisfaction Satisfaction Satisfaction I-S Rating Category of Service Important Rank Rank Rating Rank Very High Priority (IS .20) Maintenance of neighborhood City streets 59% 1 51% 9 0.2877 1 High Priority (IS .10-. 0) Condition of pavement markings on streets 26% 5 591% 7 0.1074 Medium Priority (IS .1O) Quality of stormrvater management & flood control in roadways 27% 4 63% 4 0.0998 Mowing & tree trimming along streets 24% 6 59% 8 0.0991 4 Snow & ice response on major City streets 24% 7 59% 6 0.0970 5 Adequacy of street lighting along major roadways & intersections 29% 3 68% 3 0.0929 Maintenance of major City streets 33% 2 72% 2 0.0908 7 Frequency of street sweeping along roadways 19% 8 6 5 0.0701 Condition of street signs & traffic signals 10% 9 77% 1 0.0221 9 Infrastructure Priorities 32 Importance-Satisfaction Rating 2023 Lake Oswego Mobility Most Importance- Most Important Satisfaction Satisfaction Satisfaction I-S Rating Category of Service Important Rank Rank Rating Rank Very High Priority (IS > .20) Ease & safety of travel by bicycle in Lake Oswego 44% 2 29% 6 0.31.30 1 Ease & safety of walking in Lake Oswego 63% 1 55% 3 0.2874 High Priority 115 .10-. 0) Ease of parking in Lake Grove Village Center 34% 5 46% 4 0.1820 Ease of travel by public transportation 26% 6 36% 5 0.1681 4 Accessibility of streets & sidewalks for people w/ disabilities 35% 4 55% 2 0.1607 5 Ease of parking in Downtown 39% 3 65% 1 0.1364 6 Mobility Priorities 33 importance-Satisfaction Rating 2023 Lake Oswego Libra Most Importance- Most Important Satisfaction Satisfaction Satisfaction I-S Rating Category of Service Important % Rank Rank Rating Rank Medium Priority (IS .10) Quality of Lake Oswego Public Library facility 22% 1 78% 6 0.0486 1 Outreach programs & services provided outside of the library 15% 6 70% 13 0.0464 Quality of events & services for teens 11% 10 59% 15 0.0447 3 Library serves as a leader & innovator to adapt to community neec 16% 4 73% 10 0.0446 4 Selection of digital resources available online 16% 5 76% 8 0.0380 5 Library as a community builder & hub for gathering 17% 3 78% 5 0.0378 6 Quality of events & services for children 15% 7 76% 7 0.0351 7 Quality of multicultural events & resources 10% 12 65% 14 0.0346 Library inspires education & lifelong learning 22% 2 84% 1 0.0341 9 Proximity of library services to your home 11% 11 71% 11 0.0311 10 Quality of events & services for adults 11% 9 74% 9 0.0302 11 Selection of Library of Things collection 10% 13 70% 12 0.0290 12 Selection of physical resources available 13% 8 78% 4 0.0274 13 Access to computers, library Wi-Fi, & technology 7% 14 81% 3 0.0135 14 Quality of special reading programs 5% 15 5 % 2 0.0090 15 Library Priorities 34 Importance-Satisfaction Rating 2023 Lake Oswego Growth and Development Most Importance- Most Important Satisfaction Satisfaction Satisfaction I-S Rating Category of Service Important Rank Rank Rating Rank Very High Priority (IS .20) Planning for needed housing 45% 1 30% 5 0.3161 1 Planning for commercial services & jobs 34% 4 3 4 0.2322 Ease of getting a permit 32% 5 30% 6 0.2284 Overall quality of new development in Lake Oswego 44% 2 50% 1 0.2181 4 High Priority (IS .10-. 0) Variety of housing options 36% 3 49% 2 0.1840 5 Overall enforcement of local codes & ordinances 27% 6 43% 3 0.1576 Growth and Development Priorities 35 Importance-Satisfaction Eating 2023 Lake Oswego Sustainabilitv Most Importance- Most Important Satisfaction Satisfaction Satisfaction I-S Rating Category of Service Important Rank Rank Rating Rank High Priority 1I5 .10-. 0) Availability of info & resources relating to wildfire risk reduction 28% 4 52% 5 0.1345 1 Availability of info & resources relating to energy efficiency33% 2 62% 4 0.1259 and/or clean energy Medium Priority 115 .10) Availability of info & resources relating to recycling & composting 34% 1 65% 3 0.1203 Availability of info & resources relating to water conservation 24% 5 66% 0.0842 4 Quality of solid waste services 32% 3 74% 1 0.0839 5 Sustainability Priorities 36 Other Findings Q19 . Capital Projects That Should Receive the Highest Priorities for Local Tax Dollars over the Next Decade by percentage of respondents who selected the item as one of their top three choices Construct pathways & sidewalks for improved 75% safety & neighborhood connectivity Improve road & pavement conditions 70% Remodel South Shore Fire Station to meet earthquake building standards 51% Expand & update Library services & facilities to meet community needs Acquire future park land in Stafford Basin area 33% Build dedicated pickleball facility 17% 0% 20% 40% 60% 80% • 1st Choice 2nd Choice 3rd Choice 38 Q21. Potential Improvements to the Lake Oswego Public Library That Should Receive the Highest Priorities from the City by percentage of respondents who selected the item as one of their top three choices Remodel existing facility to meet community 59% needs & seismic requirements Increase digital collection & resources 52% MI Extend current building & service hours with supported Library staff 42% Expand Library services to west side of town through a leased storefront 39% Expand Library services to west side of town through a new building 30% Invest in mobile outreach services 2 % 1.1 0% 10% 20% 30% 40% 50% 60% 70% •1st Choice 2nd Choice 3rd Choice 39 vIr • Residents Have a VeryPositive Perception of the City of lake Oswego ` _14V3 d.74 --‘1", ' ,; j . O 97% Feel Lake Oswego is an Excellent or Good Place �`'=� = Sg •. urn ma ry to Live Iltitt4114;;Zi Itorl :. O 93% Feel Lake Oswego is an Excellent or Good Place to Raise Children r�,�. . .- : .; : : ��� : ,; LiA-Ate4 • Satisfaction with City Services Is Much Higher in lake Oswego Than Other Communities O Lake Oswego Rates Above the U .S. Average in 27 of 29 Areas O Satisfaction with Communication with the Public Is 43% Above the U .S. Average O Satisfaction with Customer Service from City Employees Is 36% Above the U .S. Average b • The City Is Moving in the Right Direction o Satisfaction Has Increased in 53 of 90 Areas Since C 2021; Significant Increases in 25 Areas Summary • Top Priorities o Efforts to Respond to Climate Change a Efforts to Promote Equity in the Community o Efforts Towards Sustainability o Public Safety o Maintenance of Neighborhood Streets o Planning for Needed Housing o Ease of Travel by Bicycle and Walking Questions ? Thank You ! !