On August 24, 2020, the Building, Planning, and Engineering Departments converted to a new unified permit management system, the Accela Oregon Model, which is hosted by the State Dept. of Business and Consumer Services-Building Codes Division. This application replaces three antiquated programs that were not integrated with one another and no longer maintained.
The City’s development services staff have reviewed their processes and received training on the new system, though as with any new software it requires fine-tuning and ongoing maintenance. We also remain committed to continuous process improvement. For example, customers without a CCB license (non-contractors) will still need to submit permit applications via email or delivery/appointment, as was previously the case, until an online app is created for the general public that integrates with Accela.
Scot Siegel, FAICP LEED-AP
Planning and Building Services Director
August 25, 2020
As always, our technical and administrative staff are here to help and we look forward to serving you, and your patience is appreciated. Please contact Brian Don, Building Official and Permit Center Manager, at firstname.lastname@example.org, or Barbara Dillinger, Administrative Assistant, at email@example.com, with any questions or concerns.
The City of Lake Oswego has joined the State of Oregon's full-service e-permitting program. You can now apply for permits, check the status of your permits, and schedule inspections online.
Licensed contractors can access many City of Lake Oswego permitting services anytime online. The full-service e-permitting program includes:
• Purchasing a full range of permits including permits for the construction of new buildings
• Submitting electronic plans for review
• Tracking the permit progress
• Printing their permit
• Receiving correction notices
• Receiving their Certificate of Occupancy
If you need to schedule inspections using a touch-tone phone, please call 1-888-299-2821. Please see attached IVR codes.
Lake Oswego was the tenth jurisdiction statewide to use the program. Other pioneers included Springfield, Cottage Grove, Lebanon, Jefferson County, Milwaukie, West Linn, Lincoln City, Florence and Junction City. The program is administered by the Department of Consumer and Business Services’ Building Codes Division. The program has the capacity to serve all 134 local building departments in Oregon.
The e-permitting system was developed using software from Accela, Inc., which facilitates shared services approaches for state and local governments.
The Building Department strives to make more services accessible 24/7 online. Such services limit the need for contractors, developers and citizens to come into the Building counter at City Hall during the hours we are open.
Current 24/7 services include:
Apply for Permits Online
Schedule Inspections Online
Check the status of your permit Online
Search for permits Online
Apply for a permit online by clicking on the link & following the steps