LOCOM Earns Award For Dispatch Excellence

Posted Tue, 11/08/2022 - 10:23am


We are so proud to announce that our very own dispatch center, Lake Oswego Communications (LOCOM), has been recognized by The International Academies of Emergency Dispatch® (IAEDTM) as an Accredited Center of Excellence (ACE) for emergency medical dispatching. LOCOM is the 312th Medical ACE in the world and the only 9-1-1 center in Oregon with medical accreditation.

IAED is the standard-setting organization for emergency dispatch services worldwide. Accreditation (and subsequent re-accreditation) from the IAED is the highest distinction given to emergency communication centers, certifying that the center is performing at or above the established standards for the industry. Centers that earn ACE status are the embodiment of dispatch done right and have demonstrated strong local oversight, rigorous quality processes, and a commitment to data-driven continuous improvement.

IAED Accreditation is the culmination of a lengthy, arduous process that includes the completion of the 20 Points of Accreditation, a detailed evaluation of performance by industry experts, and a final review and ruling by IAED. LOCOM’s accreditation process has been in the works for more than a year, requiring contributions from LOCOM’s dispatchers, supervisor, and manager to Fire and EMS partners, physician advisors, and IAED.

LOCOM provides 9-1-1 call answering and dispatch services to the cities of Lake Oswego, West Linn, and Milwaukie with close-knit and dedicated staff who strive to provide excellent service.